5/5
GoogleProvided excellent service and communication during the purchase process.
Trusted Agent profile · Lancing
Jacobs Steel Lancing reviews
★★★★★
332 reviews across 2 platforms
28 North Road, Lancing, BN15 9AB
Jacobs Steel's office in Lancing, at 28 North Road, is rated 4.9 out of 5 across 332 reviews on two platforms, including 331 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of two awards Jacobs Steel won in 2026.
Awards
The Trusted Agent 2026 results for Jacobs Steel, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Lancing office, from every platform, shown as written. First names only.
Google5/5
GoogleReally excellent service from Mel and her whole team. I found them very helpful and reliable all the way through the process of selling my home. Would very happily recommend Jacobs Steel to anyone. Mr Taylor, LancingPositiveResponsiveness, Professionalism, Value
Agent replied · 6 July 2023
Hi Julian, Thank you for sharing this fabulous testimonial for our Lancing team. If we can ever help again in the future, please let us know. In the meantime, if you haven't already, get social with us by liking our page on Facebook and Instagram. We post regular local content, including news and events, property market updates and competitions; and helpful hints and tips for homeowners, landlords, buyers and tenants. @jacobs.steel on Facebook @jacobssteel on Instagram Wishing you all the best, The Jacobs Steel Team
5/5
GoogleI wanted to take the time to say thank you for going Above and beyond valueing my grand parents property. Very pleased I picked this agent, thank you Ricky and the team
5/5
GoogleWhat can I say, the staff at Jacobs and Steel Lancing Office worked very hard and professionally to achieve a sale on my late mothers property. We were guided by the expertise and it all came to fruition. Thanks to all of you for your help at this difficult time and for compassion and understanding. Keep up the good work. We are so impressed with the service we are using this Company to sell our own property. Once again thank you.
5/5
GoogleGreat and professional service .VERY impressed with mell and her drive will only use jacob steel lancing for sales and rentals in the future. Regards john woolerton
5/5
GoogleA well run and professional service. Ricky was great and helped us get the property we were after, all the way from viewing right through to completion. Highly recommended.
5/5
GoogleThese guys were amazing, all aspects of this sale were handled with respect, professionalism and dedication. This was the sale of my parents property and they did their best to take as much of the burden as they could. Would certainly recommend them for anyone in the Lancing and surrounding areas looking to sell. Jake especially did more than his fair share to get this sale through, forget online agents, go direct and direct to Jacob Steele.
5/5
GoogleWould definitely recommend Jacobs Steel. All very helpful and friendly. Great service from Mel, Phoebe, Chloe & Richard.
Agent replied · 1 October 2023
Morning Jackie Thank you so much for taking the time to leave us a review. We wish you all the very best for moving day next week and its been a pleasure acting for your family again. Best wishes from Mel and all the team at Lancing.
5/5
GoogleMel and the lancing were truly professional in handling my house sale keeping me updated at all times I would recommend them to all that are looking to sell or purchase
Agent replied · 6 July 2023
Hi John Thank you so much for your lovely review. I wish you all the very best for the future and thank you for your business once again. Mel and all the team at Lancing.
5/5
GoogleJacobs Steel estate agents stand out in a class of their own. They are attentive, available, communicative, courteous and completely commited to getting your property sold. Ricky, Jake and all office staff are a pleasure to deal with. If I could give ten stars I would!
Agent replied · 6 July 2023
Thank you for your kind review!
5/5
GoogleWould highly recommend Ricky and the 'A team'. Nothing was too much trouble. Service has been outstanding throughout. Thank you for making everything as painless as possible.
5/5
GoogleAmazing, very helpful and kind team. We wouldn't be able to do this journey without you. Highly recommended.
Agent replied · 6 July 2023
Mr and Mrs Bocon, Thank you so much to both of you for your kind review and it was an absolute pleasure helping your family with the next chapter of your lives. We are wishing you all the very best and hope to work with you in the future. Mel, Phoebe and all the team at Lancing office.
5/5
GoogleJacobs Steel in Lancing were incredibly helpful when I was selling my flat. I can’t believe what a great price I got. Thank you so much.
5/5
GoogleI can't thank the lancing team enough for what that have done to find our forever home. Sold and brought through the lancing branch. Excellent service from Ricky, Hannah, Natalie and Jake and also Mark who sorted out the financial side. They kept me up to date on all aspects of the buying and selling side. Best estate agents ever. Would highly recommend the lancing team. Ist class service. Well done team !!!
5/5
GoogleA fantastic company to do business with. They were very professional and managed all aspects of the process effectively through very difficult times. I would thoroughly recommend their services for property selling.
Agent replied · 6 July 2023
Hi Graham, Thanks so much for this glowing review :-) If you haven't already, get social with us by liking our page on Facebook and Instagram. We post regular local content, including news and events, property market updates and competitions; and helpful hints and tips for homeowners, landlords, buyers and tenants. @jacobs.steel on Facebook @jacobssteel on Instagram Please stay safe and well throughout the rest of this crisis. Wishing you all the best, The Jacobs Steel Team
5/5
GoogleWe had excellent service from the team at the Lancing office of Jacob’s Steel. Very professional at all times. If you’re thinking of selling your house, we recommend you use Jacob’s Steel!
Agent replied · 6 July 2023
Hi Sue, A lovely testimonial to the Lancing team, thank you so much. If we can ever help you again in the future, please let us know. In the meantime, if you haven't already, get social with us by liking our page on Facebook and Instagram. We post regular local content, including news and events, property market updates and competitions; and helpful hints and tips for homeowners, landlords, buyers and tenants. @jacobs.steel on Facebook @jacobssteel on Instagram Wishing you all the best, The Jacobs Steel Team
5/5
GoogleVery professional. I cant rate them highly enough. They make home buying easy and are very accommodating to requests to view. All the staff have been very helpful and friendly.
Agent replied · 6 July 2023
Hi Gail, A lovely review for us, thank you. If we can ever help again in the future, please let us know. In the meantime, if you haven't already, get social with us by liking our page on Facebook and Instagram. We post regular local content, including news and events, property market updates and competitions; and helpful hints and tips for homeowners, landlords, buyers and tenants. @jacobs.steel on Facebook @jacobssteel on Instagram Wishing you all the best, The Jacobs Steel Team
5/5
GoogleFrom start to finish I found them all extremely helpful and very professional, wouldn't hesitate to recommend them to anyone.
Agent replied · 6 July 2023
Sue, Thank you so much for your kind review of your experience with us. It was such a pleasure to help you move on to your exciting new location. We hope to see you again in the future. Take care and very best wishes. From Mel and all the team at Lancing.
5/5
GoogleThe loveliest team, great communication, honest and relatable and have made this process so smooth for us all! Thankyou!!
Agent replied · 6 July 2023
Hi Sarah Thank you for your kind and glowing review for us :) It was a pleasure to help you secure your new home and we look forward to giving you the keys. Wishing you all the very best. From Mel and all the team at Lancing.
5/5
GoogleIncredibly professional and polite, correspondence was always swift and easy to understand and the sales process was smooth and un-stressful, we would highly recommend the team at Jacobs Steel
Agent replied · 6 July 2023
Hi Ian, What lovely words, thank you. It was a pleasure working with you. If we can ever help again in the future, please let us know. In the meantime, if you haven't already, get social with us by liking our page on Facebook and Instagram. We post regular local content, including news and events, property market updates and competitions; and helpful hints and tips for homeowners, landlords, buyers and tenants. @jacobs.steel on Facebook @jacobssteel on Instagram Wishing you all the best, The Jacobs Steel Team
5/5
GoogleWe are very happy with the service the team at Jacob Steel provided us. I dealt with a few different members of staff while they were arranging viewings and everyone of them were friendly, efficient and professional. After viewings we had feedback either verbally or via an email. All queries or problems were dealt with promptly, I couldn't have asked for more. We would definitely recommend them to anyone
5/5
GoogleJacobs Steel sold a flat in hove for my wife and I, achieved a higher price than we expected and managed the sale through to a quick completion with little fuss.. We were very happy with the service
Agent replied · 6 July 2023
Our pleasure and a gorgeous flat too. Good luck for the future!
5/5
GoogleBrilliant experience! Took all the stress out of moving. I will be sure to use Jacob Steel next time. Every time there was the slightest hint of a problem they were dealing with it, so thanks to all.
Agent replied · 6 July 2023
Paul, it was our pleasure - please do keep in touch!
5/5
GoogleSuch a great service from start to finish. The staff are really helpfull at Jacob Steel and we felt very supported through our purchase. I would highly recommend them. Alexandra + Wayne
Agent replied · 6 July 2023
Hi Alexandra & Wayne, Thank you so much for taking the time to leave this review. We were pleased to be a part of helping you purchase your new home. If you haven't already, get social with us by liking our page on Facebook and Instagram. We post regular local content, including news and events, property market updates and competitions; and helpful hints and tips for homeowners and landlords. @jacobs.steel on Facebook @jacobssteel on Instagram Wishing you all the best for the future, The Jacobs Steel Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Jacobs Steel Lancing
How many reviews does Jacobs Steel Lancing have?
Jacobs Steel's Lancing office has 332 reviews across two platforms: 331 on Google, 1 on Facebook.
What is Jacobs Steel Lancing's rating?
Jacobs Steel Lancing is rated 4.9 out of 5 across all 332 reviews, and 4.9 out of 5 on Google from 331 reviews.
Has Jacobs Steel won any awards?
Yes. In The Trusted Agent 2026 awards: Jacobs Steel, Lancing won Gold; Jacobs Steel, Goring Road won Gold.
Where is Jacobs Steel's Lancing office?
Jacobs Steel Lancing, 28 North Road, Lancing, BN15 9AB.
