Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
β
β
β
β
β
5/5
GoogleJulie and I went to Morecambe mid September to look at some park homes. We saw one being sold by JDG, phoned the office, and the next morning met Fiona, who showed us around, and was very cheerful and informative. That afternoon we made an offer. Ten minutes later, we received a call from Cassie (Caroline) telling us it had been accepted, and immediately the ball was rolling. Cassie dealt with us in the process of purchasing the property, always enthusiastic on the phone and very efficient.
Tim Β· 23 November 2023
β
β
β
β
β
5/5
GoogleThe best rental weβve ever had and we have used various companies across Lancaster and Kendal. So quick for repairs and the job is always done properly. Only leaving because we have bought our first property π β¦
Helen Β· 13 August 2025
β
β
β
β
β
5/5
GoogleJDG were extremely professional and helpful, kept us updated at every stage and basically did everything possible to get us through the process. Special thanks to Louisa and Fiona
Elaine Β· 28 December 2023
β
β
β
β
β
5/5
GoogleGreat agents - Michelle and her team are dedicated to delivering and excellent service and highly recommend - make them your first call, not second!
Ron Β· 7 June 2020
Agent replied Β· 7 June 2023
Thanks so much Ron. And thanks for trusting in us x x x
β
β
β
β
β
5/5
GoogleMichelle, John and the team are excellent estate agents. Really can't recommend them highly enough. Nice people too which helps.
David Β· 7 June 2021
Agent replied Β· 7 June 2023
Awww thanks David, that is so kind x x
β
β
β
β
β
5/5
GoogleExcellent estate agents , a fantastic team of people. Louisa Kept me informed through out the selling process always on hand to answer any questions.
Rosie Β· 20 November 2024
Agent replied Β· 11 December 2024
Hi Rosie
Thank you so much for your kind words. It's been a journey from that first time we met, through to even getting you on the market for sale. I'm so happy a buyer was found quickly and that you are now moved. I truly am. We wish you all the best and every happiness in the world.
Thanks for trusting us and take care and if you are passing please pop in and say hello
Michelle x
β
β
β
β
β
5/5
GoogleMy partner and I have just purchased our first house with JDG, have to say it was brilliant service. We were made to feel at ease and Louisa especially, kept us well informed and updated as the process went along. Our whole buying process was comfortable and stress free. Excellent service and would absolutely recommend and will definitely use JDG again.
Alyson Β· 7 June 2022
Agent replied Β· 7 June 2023
Hi Alyson - Many thanks for your kind words. I'm so pleased that the service ws great. I'll pass on your feedback to the team and Louisa!
β
β
β
β
β
5/5
GoogleGood for the beginning to the end.
Rita Β· 4 July 2025
Agent replied Β· 2 September 2025
Hi Rita - great to hear all went well. Thanks for taking the time to leave us a review :-)
β
β
β
β
β
5/5
GoogleFantastic team to work with at every stage of my sale.
Louisa was a massive help especially towards the end.
Would definetly reccomend and use again.
Aaron Β· 28 December 2023
β
β
β
β
β
5/5
GoogleWonderful experience with JDG team. Claire and Josh are really helpful and quickly responsive to queries. We are happy to have JDG as our first letting agent in the UK. Best service. Cheers!!
Mohit Β· 25 June 2024
Agent replied Β· 24 August 2024
Hi Mohit, Thank you so much for your kind words. It has been a pleasure working with you and your family and we wish you the very best in your new job role and new home.
β
β
β
β
β
5/5
GoogleI would highly recommend JDG as an estate agent. We have recently moved home and they made the process so smooth despite us having some problems along the way. The whole team are responsive and get back to you very quickly if you leave a message. A special thankyou to Louisa our sales progressor who was wonderful throughout the whole process. Keeping us up to date with everything and dealing with difficulties for us. Thankyou so much to the whole team. We won't be moving again but if we did we would definatley use them again.
Rosaleen Β· 20 July 2023
β
β
β
β
β
5/5
GoogleThe most proactive and informative estate agent I've encountered. As a buyer this time, I was kept well informed and all my queries were answered. Many thanks Louisa and team.
Will Β· 30 August 2023
β
β
β
β
β
5/5
GoogleThe house sold STC within 5wks. The sales team were very good at keeping me informed about viewings and the feedback from these. And the Sales Progressor needs a special mention for her diligence in keeping the whole thing moving. All at JDG were excellent in keeping me informed, were cheerful and friendly on the phone and did a really professional job. Thank you!
Rebecca Β· 25 June 2024
β
β
β
β
β
5/5
GoogleThis will be the 3rd time I have used JDG,as stated before first class service from a first class company,from start to completion superb,no need to go anywhere else,thank you so much to all concerned.
Michael Β· 26 April 2024
Agent replied Β· 7 June 2023
Hi Michael. Thank you so much for the words, the cards and the gifts. It was a pleasure working with you again x
β
β
β
β
β
5/5
GoogleOver the last 12 months we have bought a building plot, rented a house, and sold our family home, all through JDG. The service, care and professionalism has been consistent throughout. All the staff are fab, and clearly share the desire of the owners, John and Michelle, to give great customer service. Highly recommend.
James Β· 9 December 2022
Agent replied Β· 7 June 2023
Hi James, you son has bought a fab house. I love the views! I hope he will be very happy there. I still can't believe you never knew the street existed!!
β
β
β
β
β
5/5
GoogleExcellent service, friendly staff, very professional and very helpful in dealing with our sale, nothing was a problem with them always willing to help.
David Β· 27 October 2024
Agent replied Β· 10 November 2024
HI David
Thanks for your kind words and also choosing us to sell your late Mums home. I'm glad we could help. I believe one of the very first homes hubby (JDG) sold was for youir family some 35 years ago!
Thanks for choosing to work with us again
Best wishes
~Michelle x
β
β
β
β
β
5/5
GoogleI have no hesitation in saying that JDG have been the best estate agents that I have dealt with in buying a house. They are so well-organised with a clear structure and everyone has a defined role. Communication is excellent - never invasive but giving just the right amount of friendly and knowledgeable support (thank you, especially, Louisa) : )PositiveResponsiveness, Quality, Professionalism
Sian Β· 25 August 2021
Agent replied Β· 7 June 2023
Hi Sian - thank you so much for a lovely words. Louisa is fab isn't she. At JDG we believe having a dedicated sales progressor is such an important role. She's there to take the stress and hassle away from you which she has done! Thanks also for the yummy cakes - it was most kind. Best wishes - Michelle x
β
β
β
β
β
5/5
GoogleExcellent, professional service provided from valuation to completion of sale. Communication was exemplary. Would use JDG again without hesitation. (retired Chartered Surveyor)
Alan Β· 27 October 2024
Agent replied Β· 10 November 2024
Hi Alan
This is so kind of you. It doesn;t feel that long ago since I was going through all the market research and data with you down at Ashbourne! Thank for trsusting us with the sale of the property
~ Michelle
β
β
β
β
β
5/5
GoogleJDG have done a great job in selling our property. From the initial visit by Michelle who spent considerable time looking over the property and then going through various aspects of the marketing strategy and the state of the property market at the time and then through the various viewings leading up to an offer I have felt informed and involved throughout. Once we were in the period of pre-contract enquiries JDG liaised regularly with me and kept me up to date with progress and any queries which arose. Similarly when we were in the run up to exchange of contracts and completion I was regularly updated and reassured as to progress and always felt supported and involved in the process while being given unpressured and sound advice. In all my involvement with JDG they were extremely professional and efficient but also friendly and approachable. Additionally reassuring is the positive relationship they have with the solicitors I used and this was a most effective partnership in achieving a successful sale. I was drawn to using them by becoming aware of their achievement as Best UK Estate Agent of the Year which they have recently won again for the second consecutive year. These awards are fully deserved and I have no hesitation in recommending them. Well done JDG . . . . . and many thanks!
David Β· 8 April 2023
β
β
β
β
β
1/5
TrustpilotFraudsters
Fraudsters. This is the worst agency I have ever encountered in my life. The staff were racist and tried cheating me out of my deposit. They made me move into a house with no hot water and took a month to fix it. When I reported a heater not working, they evicted me. I had innumerable issues with them. I hope they are shut down.
Carlos Β· 9 April 2024
β
β
β
β
β
5/5
GoogleI recently moved house and JDG were the estate agents for the property I was buying. They were absolutely brilliant, very informative, responsive, and helpful, especially considering I wasn't really even their customer! If I decide to move again I will definitely be using them. Thank you for all your help and support!PositiveResponsiveness, Professionalism
Laura Β· 25 August 2022
Agent replied Β· 7 June 2023
Hi Laura - Thanks for a fab review. You've bought a great home, we just love the basement! I'll pass on your kind words onto Louisa and team x
β
β
β
β
β
5/5
GoogleLouisa was so good throughout the whole process, even when I rang her everyday π€£ thank you so much for my house and making sure it didnβt collapse and listening to me cry!!! You deserve the world β¦
Sarah Β· 11 August 2022
β
β
β
β
β
5/5
GoogleI would like to thank Louisa Jones for her excellent service.,throughout the purchase of my house . She often went above and beyond to help me out and understand the system. Much appreciated Louisa, thank you π β¦
Lesley Β· 11 August 2022
β
β
β
β
β
5/5
GoogleA huge thanks to Louisa for sorting out all the solicitors and helping get the completion date sorted Louisa you are a star
Fiona Β· 20 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.