Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleNicole Lloyd was very refreshing from start to finish during the buying of our cottage.
Karen · 20 February 2026
Agent replied · 20 March 2026
Thank you for your lovely feedback.
It’s great to hear that Nicole Lloyd was so refreshing to work with throughout the purchase of your cottage. Buying a home is a significant milestone, and having someone calm, positive and professional alongside you makes all the difference.
We really appreciate you taking the time to share your experience and will be sure to pass your comments on to Nicole.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleNicole was very helpful and professional. Thank you for all your assistance.
Mark · 14 March 2026
Agent replied · 20 March 2026
Thank you for your review.
We’re pleased to hear that Nicole was able to assist you in such a helpful and professional manner. Your feedback is much appreciated and will be shared with her.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleBen was absolutely fantastic, helped us move quickly and efficiently. Great service.
Stacie · 13 March 2026
Agent replied · 20 March 2026
Thank you for your kind review.
We’re delighted to hear that Ben provided such fantastic support and helped your move progress quickly and efficiently. It’s great to know you were happy with the service.
We’ll be sure to pass your feedback on to Ben and the team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleGeorgia has been extremely helpful & very efficient throughout the process.
Katrina · 13 March 2026
Agent replied · 20 March 2026
Thank you for your five-star rating, we really appreciate you taking the time to share your feedback.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWe've recently rented a property via Farrell & Heyworth. It wasn't too easy getting to the viewing stage to be honest, but once we had things went really smoothly. Imogen was always on hand to answer my emails, she replied quickly and efficiently every single time. She kept on top of our application, chasing it up and getting it processed as quickly as possible for us. Once the application was successful we dealt with Damien, who was also really helpful and efficient. I'd highly recommend Imogen and Damien, a credit to the company, and just nice to deal with. They got our application processed and passed without any hassle. The online step by step application was also great, you can see every stage your application is at just by logging on. Which is great, you get the answers you want, just by looking, no waiting around for emails.
Helen · 30 May 2023
Agent replied · 29 July 2023
Thank you for sharing your positive experience with Farrell Heyworth. We're delighted to hear that Imogen and Damien provided you with excellent service throughout the process of renting a property. We strive to make the application process as smooth and efficient as possible for our clients, and it's great to know that they were responsive, helpful, and proactive in assisting you.
We're also glad to hear that you found our online step-by-step application system convenient and user-friendly. We designed it with the aim of providing real-time updates and eliminating unnecessary waiting time.
We truly appreciate your recommendation and thank you for choosing Farrell Heyworth. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleNicole from the Lancaster branch has been fantastic, the communication has been excellent and I have felt very well informed throughout. I would definitely buy a house through Nicole and Farell Heyworth again
Daniel · 15 August 2026
Agent replied · 22 August 2026
Thank you for your kind review.
We're delighted to hear that your experience with Nicole at our Lancaster branch has been such a positive one. Keeping our clients well informed throughout their property journey is incredibly important to us, so it's wonderful to know that Nicole's communication and support helped make the process a smooth and reassuring experience.
Your comments about her professionalism and dedication are greatly appreciated, and we're especially pleased to hear that you would choose to work with both Nicole and Farrell Heyworth again in the future.
Thank you for your recommendation, and we wish you all the very best.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI would like to thank the letting team at Farrell Heyworth for a professional service that resulted in my flat being let within 2 weeks of listing.
Also a big thanks to Nick Reid for the initial contact which installed a confidence in the agency, with his attention to detail and very positive out look on even less desirable location, with the hope of changing the tenancy demographics of the location.
Also Damien Steel has assisted me with all aspects of finding and securing the tenancy with equal enthusiasm.
I will definitely be using Farrell Heyworth again.
Rajeevan · 30 January 2023
Agent replied · 29 July 2023
Thank you for taking the time to leave a review. I'm delighted to hear that our Lettings team have been able to help you with all aspects of your property investment in such a professional manner.
We look forward to continuing to support you. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleGood experience. Nicole Lloyd was very helpful and quick to respond to any questions I had. Would recommend.
Jay · 20 November 2025
Agent replied · 20 March 2026
Thank you for your kind review. We’re delighted to hear that Nicole provided such helpful and responsive support throughout your experience. We really appreciate your recommendation and hope to assist you again in the future.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWe could not have a better Maintenance Team looking after our tenants and our properties. Bethan-Louise deserves more than the five stars shown above as her knowledge and total efficiency in looking after our properties is second to none. We could not speak more highly of her.
Harold and Valerie Booth.
Harold · 22 March 2026
Agent replied · 20 March 2026
Thank you for your kind feedback. We’re delighted to hear that you’re so pleased with the support provided by our Maintenance Team, who always work hard to look after both our landlords and tenants. We look forward to continuing to support you in the future.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleThough this was a challenging situation with a chain of 4 houses and a crazy, chaotic completion deadline, the Sales progression team were brilliant (Especially Alison Whiteside, who stepped in, fought our cause and went way beyond the call of duty) We are now in our dream home! Thank you Alison and the team.
Martin · 21 August 2024
Agent replied · 24 October 2024
Thank you for sharing your experience with us! We are delighted to hear that despite the challenges of a complex chain and tight deadlines, Alison Whiteside and the Sales Progression team were able to assist you effectively. Alison’s dedication to your case and her commitment to going above and beyond is truly appreciated.
We are thrilled that you are now in your dream home and thank you for your kind words about our team. If you need any further assistance in the future, please do not hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
GoogleFarrell Heyworth have to be amongst the worst letting agents in the North-West. I have been forced to give them 1 star as it is impossible to leave them ‘zero’.
They have habitually made mistakes in the management of my property, costing me hundreds of pounds over the 9 years they have ‘managed’ the property.
I am finally rid of them, to discover they cannot locate the house keys. The employee who undertook the inventory failed to return the keys to the office and went on annual leave! They have failed to take final meter readings because they allege they cannot find the meters, despite mentioning the meters in the inventory report and taking them on many occasions in the past. The inspector didn’t ‘notice’ a door hanging off its hinges, nor a 45cm scratch on a kitchen cupboard door, nor many other obvious, tenant caused defects (too many to list here).
There is absolutely nothing I can say that is positive about FH. I have unfortunately no alternative but to refer them to the ombudsman. Use anybody but them, if you need a letting agent!
C · 1 December 2022
Agent replied · 29 July 2023
Thank you for taking the time to leave a review. At Farrell Heyworth we take customer service extremely seriously. I’m aware that my colleagues have response to your enquiries in this matter and continue to investigate.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleI’ve had a great experience working with Bethan-Louise Dixon. She’s incredibly proactive and acts as a fantastic bridge between myself and the landlord. Communication is always lightning-fast, and she’s been super helpful in getting technical queries sorted quickly. It makes a huge difference having a coordinator who is this responsive and reliable!
Usama · 6 March 2026
Agent replied · 20 March 2026
Thank you for sharing your experience.
It’s great to hear how proactive and responsive Bethan-Louise has been in supporting you. Acting as a clear and reliable link between tenant and landlord is a key part of her role, and it’s wonderful to know that her quick communication and efficiency have made such a positive difference for you.
We’ll be sure to pass on your kind comments to Bethan-Louise and the team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI wish I could rate more than 5 stars. The staff go beyond the call of duty to make sure that they deliver the services that are in my best interests. At some point, I wonder if Nathan was handling only my application. Nathan would call, email, interact with me in person and made me feel everything is OK (even when I started feeling guilty for time hogging, thank you 🙏 so much, Nathan). If I can dedicate getting this property, I will have to mention Imogen, who has been on the application every step of the way. Imogen, you have been amazing to me. Thank you 🙏 for being there for me any time Monday to Saturday and for calming me down when I was being all over the place. The service I received from FH is top top-drawer. FH provide a positive atmosphere it's like interacting with family and friends.
Thanks to FH, I'm moving into a lovely house and my landlord is a great person (he calls me just to make sure all is well).
If you are reading this, please don't hesitate to contact FH they are the best.
Cheers,
Dahiru
Dahiru · 1 November 2022
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I am so pleased that Nathan, Imogen and our Lettings team were able to help you find your new home and were able to give you the professional advice you needed.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWe recently sold our house through Farrell Heyworth. We had originally listed with another local agent, who turned out to be less than proactive and after months of wasted time we made the choice to switch to FH.
Debbie set to work instantly and within 5 days had conducted more viewings than the previous agent had done in 5 months!
Debbie kept us well informed right through the advertising and sale process, often just checking in with us to see if everything was running smoothly. She certainly earned her fee and we would recommend Debbie and the team at FH to anyone in the district looking to sell.
Jim · 1 November 2022
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I am so pleased to hear that you’ve received such great service from Debbie and the Lancaster team.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleDebbie Woodhouse was a massive help to me in finding my property, sorting out various properties for me to view, in a time frame that suited me. She went the extra mile, sending me online viewings for each property, as I had limited time. She listened carefully to my brief and showed me a wide range of properties. She helped me buy my dream house, was friendly helpful and cheerful. Everyone I dealt with at Farrell Heyworth were a great help. Thanks for a brilliant service
Emma · 1 November 2022
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I am so pleased to hear that you’ve received such great service from Debbie and the Lancaster team.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI recently used Farrell Heyworth for the first time to let a property of ours and they were fantastic from start to finish. I have to give a special mention to Katie, Damien and Kelsey who were professional, efficient and went above and beyond on more than one occasion.
I will certainly be using them again for any future lettings and I would highly recommend them to anyone looking to let a property.
Josh · 30 May 2023
Agent replied · 29 July 2023
Thank you for sharing your positive experience with Farrell Heyworth! It's great to hear that their team, especially Katie, Damien, and Kelsey, provided you with excellent service and went above and beyond to ensure a smooth and successful letting process. It's always reassuring to know that you can rely on a professional and efficient team for any future lettings. Thank you for recommending them!
Kind regards,
Jeremy collins - Director
★★★★★ 5/5
GoogleSusanne Evans from Farrell Hayworth is absolutely brilliant, nothing is too much and she is everything you need to help you through the most stressful time of selling. She has a calming caring nature and more importantly she listens to you. Polite and professional and always available should you need her. So happy she is handling the sale of our home, we count be in better hands!
John · 31 October 2023
Agent replied · 30 December 2023
Thank you for taking the time to share your experience with us. It's fantastic to hear that Susanne Evans has been absolutely brilliant in helping you through the stressful process of selling your home. Her caring and professional approach, as well as her availability and attentive listening, are qualities we value in our team members.
We're delighted to have the opportunity to work with you, and please know that we're here to assist you every step of the way.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleWilliam was amazing in all he did from start to finish getting us in to our new home always in touch letting us know what was going on at each stage a perfect person doing his perfect job 👌 can't say anything else apart from perfect WELL DONE WILLIAM 5 star mate 😀 👏 👍 …
Bryn · 6 June 2024
Agent replied · 20 June 2024
Thank you for your fantastic review. We're thrilled to hear that William provided exceptional service and kept you informed at every stage of getting you into your new home. It's wonderful to know he made the process seamless for you. Your kind words and 5-star rating mean a lot to us.
If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleNicole Lloyd was brilliant from Farrell Heyworth 5 stars 😊 …
Mathew · 20 December 2025
Agent replied · 20 March 2026
Thank you for your 5-star review. We’re delighted to hear that you had such a positive experience and that Nicole provided brilliant support throughout. Your feedback is very much appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleI have been dealing with Bethan Louise Dixon from Farrell Heyworth Lettings regarding some issues I have had, and she has been very helpful and always responds in good time.
Jonathan · 1 August 2026
Agent replied · 22 August 2026
We're delighted to hear that you've had a positive experience with our Lettings team.
It's great to know that Bethan Louise Dixon has been able to assist you with the issues you've encountered and that her helpful approach and prompt communication have made a difference. We understand how important it is to receive timely support, and we're pleased that Bethan has provided the level of service you expected.
Thank you for taking the time to share your feedback. We'll be sure to pass on your kind comments to Bethan, who I'm sure will be very pleased to receive them.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleGreat people - great service, especially Alison!
Joe · 20 January 2026
Agent replied · 20 March 2026
Thank you for your review. We’re pleased to hear you experienced great service and it’s lovely to see Alison especially recognised. Your feedback is much appreciated. … More
★★★★★ 5/5
GoogleWe saw Suzanne at Vale Meadows, the new Oakmere estate in Lancaster. She was absolutely brilliant, gave us an incredibly detailed tour of the site, went through all our options and just so friendly. As first time buyers, we couldn't ask for a more friendly and supportive person to help us.
J · 20 February 2026
Agent replied · 20 March 2026
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear how positive your experience was and that you felt so well looked after, particularly as first time buyers.
Suzanne’s friendly, informative approach and willingness to take the time to explain every option is exactly what we aim to deliver, and it’s great to know this made such a difference to your visit. Your feedback will be shared with her and the team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 1/5
GoogleInitial viewing of the house was quick and helpful. Nathan was brill! However, was meant to move in earlier this week and was then told further documents needed to be sent over, on move in day. Why was this done on the day we were supposed to move in? Move in date was pushed forward two days and then got told we would have to wait even longer. Rang three times in one day was told I would get a call back, this never happened. So I have now missed nearly a week at work and haven’t been able to do anything. Thanks a lot!
Jade · 29 July 2022
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I'm sorry to hear that despite a fantastic start from Nathan and the team you are still not moved in to your new property. I have investigated this matter and understand that we are still awaiting for some legal documentation from a third party. Our team are trying to get in touch to explain this to you in further detail.
I understand this must be extremely frustrating for you, as it is for us. We are doing everything we can to resolve the matter, as we are very keen to help you to secure your new home. Our team will be in touch as soon as they can and we are hopeful we will have this essential information very soon.
If you would like to discuss this or any other matter with the team they are keen to assist you.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleAll the way through my house search Farrell Heyworth have been amazing. Really friendly and helpful staff giving me updates and keeping good communication throughout. Iam so appreciative of all the team and the work and effort they have put into helping me find my home. One agent in particular Jay Cann went above and beyond to help me get my home, liaising with the landlord on my behalf. His friendly and professional approach certainly went a long way towards getting me my new home. Thankyou so much all the team and especially Jay.
So grateful and happy
Nina
Further to this I am now in my new home and the help I've had from Luke squirrell has been amazing he really has put so much effort into making things come together for me ..from getting the keys to organising repairs and checking up if things are ok with me.
Thanks so much Luke your help is really appreciated.
Thankyou for Nathan as well for coming out to let us view late in the day after a mix up with the keys I'm sure he would have been home having tea otherwise
Many thanks and kind regards
Nina 🙏
Nina · 29 July 2022
Agent replied · 29 July 2023
Thank you for taking the time to leave feedback. I am so pleased that Jay and our Lancaster team have been able to help you find and buy your new home. I'll be sure to pass your kind words on, they will be delighted.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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