Trusted Agent profile · Lancaster
★★★★★
572 reviews across 2 platforms
67/71 Market Street, Lancaster, LA1 1JG, LA1 1JG
Entwistle Green's office in Lancaster, at 67/71 Market Street, is rated 3.7 out of 5 across 572 reviews on two platforms, including 303 Google reviews rated 4.8.
Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely shocking company to sell…
Absolutely shocking company to sell your house with, never keep you in the loop about your house and you have to constantly ring them for updates, tell you there’s nothing they can do to help boost your homes selling, and charged over £5,000 to sell the house as they don’t let you come out the contract as they put in the clause if you cancel and the house sells within 12 weeks they will still charge the £5,400 fee, disgusting company.
5/5
GoogleThanks to Kim at Entwistle Green, she has been kind, professional and very easy to talk to through the whole process, chased up queries and answered question throughout.
Thank you for your terrific 5* review Gemma. Best wishes, Lucy, Customer Relations.
5/5
GoogleI'm delighted to recommend Entwistle Green to prospective sellers. The whole team was "on it" from start to finish - the job was done efficiently, quickly and professionally. Many thanks to Kim, Emma and Amy.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future Mick. Kind regards, Lucy, Customer Relations.
5/5
GoogleRosie and the team couldn't of been more helpful with our move back to Morecambe. Nothing was to much, and Rosie has the patience of a saint with me and my countless emails asking for update etc Thankyou
Thank you for taking the time to leave us this amazing 5* review Leigh Oliver. Kind regards Lucy, Customer Relations.
1/5
TrustpilotSaint Anne’s office
If i could give minus 1 star i would, especially for the business in saint Anne’s, very prejudiced and judgy, i am a wealthy man and when inquiring about a property to rent to the snotty woman in charge of rental properties she immediately told me all properties are not available, such a horrible character trait to have.
5/5
GoogleRecently rented a property in Lancaster and dealt with Cody and Michael throughout the whole process. Both were extremely friendly, helpful and cooperative. Couldn’t recommend more if looking to rent in Lancaster! Thanks so much both for being so reliable and supportive throughout :)
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotAbby was brilliant
Abby was extremely helpful in the process of me trying to rent a house. She was very good at keeping up with communication and went above and beyond to make sure that I understood everything, and that everything was in order for the day of move. She is very kind and a very professional person and I would highly recommend anyone to go with her from entwhistle green.
5/5
GoogleErin Van Aswegan, very helpfull and polite, communication has been exceptional. Would highly recomend.
"Thank you so much for taking the time to leave such a kind review, it truly means a lot to us! We're thrilled to hear that Erin provided exceptional communication and assistance. We'll be sure to pass along your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleBad..so so bad...had issues from start to finish with them. To put it simply customer service is not important to them. Don't seem like they care at all, ringing up to no answer ..leaving messages no call backs..if I ever did get through get passed from pillow to post no one cares! Louise is so unprofessional. Glad to be rid of them finally. Countrywide are even worse
Hi Jake, Customer experence is very important to us and as such I am sorry if this has been your experience, please do contact us at review@countrywide.co.uk. should you with to discuss further. Kind regards, Scott
5/5
GoogleMy girlfriend and I had an amazing experience with entwistle green. Cody was amazing, kept us in the loop with everything very friendly and helpful. A very smooth experience for our first time renting!
Hi Matthew, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
5/5
GoogleI recently rented a house in Lancaster and the whole process was smooth. I would like to specifically thank Cody and Michael for cooperating and going an extra mile to make sure to ensure I get the best service possible! Highly recommended.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a great mortgage adviser in Chris at Entwistle Green, Lancaster. From soup to nuts he was diligent in finding us the best rates, policies and protection and beyond that is a genuine pleasure to speak to. Thanks so much Chris
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe couldn't have asked for more efficient or personal service. Nothing is too much trouble and every single member of the team we have dealt with has been polite, professional and made selling our house as hassle-free as possible. A special mention to Emma and Elly for always going the extra mile. Thank you!
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleLet out a property in Lancaster with Entwistle Green and can highly recommend them. Michael and Cody were very professional and really helpful throughout the entire process. Couldn’t ask for a better service and will definitely use their services again.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleShannon was a very good agent, the application went smooth and fast and in a very short time we moved in our new flat. Great service!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbsolutely brilliant experience renting my first buy to let through Entwistle Green! A huge thank you to Cody and Michael. They rented my property within 2 weeks and found great tenants. Would recommend to anyone looking for a reliable agent:)
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotScam avoid at all costs
Entwistle Green Crosby is the worst company I have ever had the displeasure of dealing with. The initial inventory was filled with outright lies and took a very long time to rectify, during our rental the problems we reported for maintenance took very long times to be fixed. The exit inventory check was booked for over a month, we both took time off work to attend it because they can not be trusted, only after we had arrived at the property and waited, past the time that they were supposed to arrive did we get a phone call saying that they were not coming. Again we can not trust them to do the inventory without us present to ensure it is done correctly. So we will loose more work to attend if it is rearranged.Disgusting behaviour and a shameful display of customer service.
5/5
GoogleThe team at Entwistle Green have been incredible from start to finish (particularly Felicity and Kim). The process has been incredibly smooth and pain free, and Felicity has been amazing with organising viewings, communicating with us, chasing on our behalf and really just outlining the steps of selling a property and keeping us informed. I would highly recommend Entwistle Green.
5/5
GoogleReally went the extra mile to help me find somewhere and everyone was super helpful and responsive. Thank you to Shannon, Erin and Michael, they couldn't do enough for me. Much appreciated. Absolutely recommend 👍 …
5/5
GoogleThank you so much Shannon, Erin & Michael! Rented my property within 6 days of it being online to my new tenant moving in! Speedy work guys, well done! Will be using again in future thats for sure :) faultless service.
5/5
GoogleBig thank you to Michael and Shannon, stress free rental completed within only a few days. Great communication throughout. Looking forward to my move later today.
Many thanks Nathan for taking the time to leave us your wonderful 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBidding wars
After putting asking price in on quite a few properties this estate agents are not happy to accept. Entwistle green thrive on bidding wars. Won’t be looking at any more properties related to this company. Bad business
5/5
TrustpilotAbsolutely amising shenon yesterday we…
Absolutely amising shenon yesterday we veuing with her 3 property she's very helpful and shes great very professional the wey presented the houses and telling us about the areas
5/5
GoogleChanged agent to Entwistlegreen recently after my flat was unoccupied for over two months, new tenant was found within a few days. Great customer service from Rosie and the team. Would certainly recommend.
Antromart thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
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