Entwistle Green Lancaster Sales reviews

★★★★★ 5/5

Trustpilot

Great Customer Service

After some mix ups with the referencing Claire Phelps the Branch Manager at Entwistle Green personally contacted me to assist with a resolution. She kept in contact with me for 2 days ensuring me that she was working on fixing the mistakes that had been made that were not even her fault. We came to a solution today and I cannot thank her enough for helping us through this stressful time, I would highly recommend Entwistle Green purely because of Claire. Also a special mention to Mandy who has been our point of contact throughout our tenancy and has always been prompt and helpful with any issues we have had.Thanks again to Claire and Mandy!

Sophie · 27 May 2022

★★★★★ 5/5

Google

I highly recommend Entwistle Green Lancaster and would definitely use them again in the future. Kim and her team were extremely helpful especially at this difficult time (COVID-19). They answered all my calls and questions making the whole process of selling my home less stressful. Great service, thanks guys.PositiveResponsiveness, Quality, Professionalism, Value

Emma · 24 October 2021

★★★★★ 5/5

Google

Dear Felicity and Emma, We would just like to say a huge thank you for getting us accros the line with our recent purchase. You remained calm and professional when everyone around you was screaming and pulling their hair out, wether it was chasing solicitors or management companies throughout the near 12 month conveyance you managed to talk us through where we were up to and what you would be doing about it ! To anyone who reads this please ask these lovely ladies about which solicitors to use! We wish we had!!!

Jonathon · 24 October 2023

★★★★★ 5/5

Google

Cody was extremely helpful throughout the whole process of finding and moving into the rental property. Everything went smoothly and Cody and team were always on hand to help. Great service

Peter · 24 October 2023

★★★★★ 5/5

Google

Cody was brilliant, helped us throughout the whole process and even after we moved in with a lot of extras. She definitely made our move soo much easier

Thomas · 28 December 2023

★★★★★ 5/5

Google

Excellent service from start to finish with the renting process of the property. Cody was very helpful with any queries we had and was very efficient thoughout. Would recommend

Sue · 28 November 2023

★★★★★ 1/5

Trustpilot

I had a very bad experience

I had a very bad experience. I paid the letting agent a lot of money. They usually not answer my phone or just cut off.

Keaiwen · 7 August 2026

★★★★★ 1/5

Trustpilot

Honest opinion

I rarely leave negative reviews, but I felt compelled to share my experience. This estate agent was unprofessional and unresponsive throughout the entire process. Communication was slow (if it happened at all), and I constantly had to chase for updates. I felt completely in the dark, and it seemed like they had no real interest in helping or providing a decent level of service.

Kate · 19 September 2025

★★★★★ 5/5

Google

Entwistle Green have been a marvel to work with. The Lettings team is top notch. Special mention goes to Erin, Shannon and Michael. Erin you are such a star, you have never missed an appointment, always on time, very professional and always available to clarify issues. Keep the good work. Looking fforward to working with you in future

JOTHAM · 3 November 2024

★★★★★ 5/5

Google

Shannon King at Entwistle Green in Lancaster has been brilliant throughout our renting process. Some unusual circumstances meant we required additional clauses in our tenancy agreement, but Shannon was consistently friendly, clear and very helpful answering all our questions and smoothly guiding the process to it's successful conclusion.

Emily · 25 July 2024

★★★★★ 5/5

Google

Felicity and Josh were great through the whole process very polite, helpful and knowledgeable.

Bethany · 24 August 2024

★★★★★ 1/5

Trustpilot

Stay well away! They will Gazump You

Only gave one star because I couldn’t write a review with zero! These people are liars who are just trying to get as much out of you as they can. Two and a half weeks ago I viewed a house to be told the lady was wanting a quick sale. And to make a offer and the next day final offers would be took to be fair and not mess anyone around! I made a offer. The next day I was asked for my highest and final offer and told no more offers would go forward from here. A few hours later I was told my offer was accepted. I then got this in writing two days later and was told the house was taken off the market and no viewings would take place now I had my offer accepted. I have paid solicitor fees to get searches done, I have paid the Morgage advisor because he has sent off for our Morgage. Our help to buy isas have been closed and sent for. Today I have a call to say someone else has put a higher offer in and I’ve lost the house. Gazumped! Entwistle green are unprofessional and lie stay well away ! The house is still on Zoopla and right move it has not been taken down! Now I have no house and hundreds of pound out of pocket for fees one paid for trying to do everything right for the sale! How is this fair !

Stacey · 26 November 2021

★★★★★ 5/5

Google

We have been so happy with the process of moving this time round all because of Cody! Everything has been efficient, friendly and consistent. Thank you so much :)

Anya · 24 October 2023

★★★★★ 5/5

Google

Cody and Micheal were extremely helpful every step of the rental process! Nothing was too much hassle. I would recommend renting through this reliable agency to anyone

Thomas · 28 November 2023

★★★★★ 5/5

Google

Big thanks to Kim and the team! Helped me from start to end with buying a house and I had a very positive experience with them

Isaac · 28 November 2023

★★★★★ 1/5

Trustpilot

I view a property which I put an offer…

I view a property which I put an offer in and have been waiting over 3 weeks to hear back I rang then multiple times which they didn’t answer and also didn’t ring me back then I found out today that the property had an offer accepted I wouldn’t recommend this company to anyone and when I asked about the building (breeze block) they would contact me back and still didn’t

Ryan · 10 June 2025

★★★★★ 5/5

Google

I'd like to give a huge shout-out to Erin, Shannon and Michael from the Entwistle Green Lettings team! They went above and beyond to help my friend Bradley secure a lovely home on short notice. Their professionalism, efficiency, and dedication made all the difference. Thank you for making a stressful situation so much easier!

Adah · 19 November 2024

★★★★★ 5/5

Google

I highly recommend these guys, my partner and I were really unsure and in the new, very early stages of choosing a property, and Kim made us feel not only important but very comfortable, answering all our questions (even now!) we cannot speak highly enough of her and then as an estate agent.

Naomi · 11 January 2020

★★★★★ 5/5

Trustpilot

I 100% recommend Entwistle Green Allerton

A big thankyou to the ladies at Entwistle Green Allerton, especially Gail, Bev and Ellie. We have several properties with various agents but these are by far the best agents we have used. We are renting out a flat in Allerton, it needed some work doing, we had problems getting tenants in. Within 3 weeks of contacting Entwistle Green, they have sorted out all the work at the best cost with little involvement from us, advertised it and got a great tenant in who is paying 6 months in advance. They did it with a smile, professionalism, hard work and they really seem to enjoy their job. We are on a full management agreement and don't expect to spend anywhere near the time or stress we previously had with this property, leaving it in their capable hands. I am now giving Entwistle Green Allerton the management contract for my HMO in Manchester. I fully recommend this team, haven't got a bad word to say about them.

Jeff · 15 May 2021

★★★★★ 5/5

Google

I cannot praise all of the staff at the Lancaster branch of Entwistle Green enough. The sale of my bungalow has not been an easy one due to problems with the building itself. …

Eddy · 18 July 2025

★★★★★ 5/5

Google

Cody was absolutely amazing. Patient and kind and helped me with all my queries and stresses. Thank you so very much xxx

Michelle · 10 January 2024

★★★★★ 5/5

Trustpilot

I was really impressed by…

I was really impressed by professionalism, support and kindness of staff at Widnes/Runcorn office, especially Amy and Oliver. They are there to answer all your queries and go a mile to help in whichever way. I do recommend Widnes office in all aspects of letting and selling issues. Can't thank you both enough. Cheers

Dolly · 7 January 2024

★★★★★ 5/5

Trustpilot

Great service and support

Grace was absolutely great from beginning to the end. Personal touch and concern for both buyers and seller made the process much easier. The whole process from setup to launch was well managed. Photo service and marketing helped for a quick sale.

Chris · 21 August 2024

★★★★★ 5/5

Trustpilot

Telephoned yesterday and spoke with…

Telephoned yesterday and spoke with Gail at Entwistle Green, Allerton. I feel I need to break a habit of a lifetime to recognise outstanding service. I found her to epitomise everything I believe in when delivering exceptional service. To summarise my thoughts: · Diplomatic · emotionally intelligent · highly knowledgeable, able to explain complicated points in a simplistic way and come up with options. Gail is clearly someone who enjoys what she does, as it was very clear that customer service is intrinsic as she's a natural. She has certainly set the bar and should be used as a benchmark for others. Gail has the right attitude - (something that cannot be trained)Entwistle, look after her, as I wouldn’t hesitate to recommend her to others, as she will rise through the ranks of any organisation!In an industry that is constantly bombarded with negativity, it was great to come across a shining example of a true customer champion. Gail is a wonderful ambassador for Entwistle Green and the overall industry. It’s been a pleasure to write an unbiased positive review. Mrs P.

Mrs · 17 February 2021