Entwistle Green Lancaster Sales reviews

★★★★★ 5/5

Google

Me and my family have recently used Entwistle Green in Lancaster to secure a rental property for us to live in. They have been professional from the start unlike other companies we contacted in the area and they were really helpful from the start. They took are details and asked us what we needed and stayed in contact whenever anything came up. They were mindful that we would be moving from Edinburgh and went the extra mile for us when needed. We would really recommend using them for your lettings and sales needs. They have gone above and beyond other lettings agents we have used in the past and made the process much easier.

Benjamin · 24 October 2022

★★★★★ 5/5

Trustpilot

Very professional letting agents

Entwistle Green Blackburn have been our letting agents for many years. Sherry and her team have always been very professional and proactive and always go the extra mile to organise any work or maintenance required at our apartment. We would highly recommend them if you are looking to rent a property in the Blackburn area.

Stephen · 31 July 2023

★★★★★ 1/5

Trustpilot

Just shocking no service at all.

Just shocking. Property management agents should be regulated properly.I am a landlord who handed over my property to be managed by this company whilst a tenant occupied my property. I have just been given my property back since the tenant left and it has been given back in a absolute disgusting state, which is costing me money to put it right when all of it could have been avoided if the managing agent had done their job. No management service was provided in this instance. Avoid, Avoid at all costs unless you want to be the one paying to get your property back after it's been left in a disgusting state. I question where the true references come from.

Claire · 29 October 2024

★★★★★ 5/5

Google

We had a bit of a complicated purchase but couldn't be happier with the communication and all the help from everyone at Entwistle Green from start to finish. They were fantastic at letting us know what was happening with the other side every step of the way and were easy to contact with any questions we had. Thank you for all your help!

Rebecca · 27 January 2024

★★★★★ 5/5

Google

All is good. We are happy with the service provided and hope to continue working with EG in future.

Paul · 24 October 2023

★★★★★ 5/5

Google

Cody and Michael were both amazing with helping me and my partner move into our first rented property :)

Robert · 24 October 2023

★★★★★ 5/5

Google

Great thanks to Louise and the Lettings team for another successful tenancy arrangement. We have been with Entwistle Green Lettings for many years and would recommend them for their professional services.

Stephen · 24 October 2022

★★★★★ 5/5

Trustpilot

Boss job getting my new place sorted…

Boss job getting my new place sorted for me highly recommend no hassle at all thanks Sian an Rebecca

Mark · 16 April 2025

★★★★★ 3/5

Trustpilot

Worst Branch Manager Experience

Worst Branch Manager ExperienceI had the unfortunate experience of dealing with the worst branch manager ever. Initially, they presented me with a lower offer, which was fine. However, they failed to inform me, their client, that there was also a higher offer. When I mentioned that the initial offer was too low and referred to the valuation they first provided, the manager suddenly presented a second, higher offer from the buyers within seconds. This raised doubts in my mind about the transparency of the offers and made me suspect there might be ulterior motives to push the price down or other incentives at play. The manager was, quite frankly, the worst negotiator I've encountered and was rude and pushy on the phone.The initial valuation and approach by another team member were fine, and things started off well. However, a potential deal was missed due to how the initial offer and negotiation were handled. After two and a half weeks, I emailed another team member to reconsider the negotiations, only to be informed that they had made an offer on another property.Since they came on board as part of a multi-agent arrangement, I haven't had any discussions about the market report, except for a copy sent by email . The personalized client engagement was non-existent. When I informed them of the end of my contract, the branch manager herself asked why. After I explained my reasons, none of my subsequent emails were replied to, except for chasing the removal of their advert. This behavior was completely immature, to say the Least. But after the removal I got sent email contract doesn't end till November - the irony. They didn't bother to inform me of this on my initial email. What was once a good estate agent is no longer for me. I have now returned /remained with my first estate agent, who has been absolutely brilliant throughout years as a customer with them.Personally I do no recommend nor come touch their services ever again. @nearly 4k price tag for their fees, the standard is just awful.

Natnael · 15 October 2024

★★★★★ 1/5

Trustpilot

Planned viewing gone wrong

Had booked a viewing, to go view a property they had to offer (got a confirmation text and everything). When going to view the property no one answered the door or was waiting outside. Waited near 30min and when the office finally answered they said the person who was in charge of the keys was on holiday and shouldn’t have booked the viewing in the first place. Adding to all of the annoyment I had to use time off work for this, the company wasn’t even sorry and im also quite heavily pregnant so going to places isn’t comfortable for me either… Conclusion won’t be looking at Entwistle Green Lettings properties anymore.

Beatamaria · 14 October 2024

★★★★★ 5/5

Google

Very happy with the service Stephanie provided. Outstanding communication throughout the whole process of my purchase on my first home!

Tamzin · 24 September 2025

★★★★★ 1/5

Trustpilot

Coutrtwide conveyancing own these guys

My partner bought a house from this estate agents and the people were friendly ok people. The trouble is these guys suggested she use a service fior providing the mortgage and conveyancing from a company called Countrywide as they said it would make life easier, so I agreed! WORST DECISION EVER!!!!!!Countrywide were incompetent in setting up the mortgage and the conveyancing side are incompetent, obstructive and obscenely exspensive. Please please please do not take the estate agents recommendation to use Countrywide!!!!What they estate agent fails to tell you is Countrywide owns the estate agents and they use the agents service as salesmen - it’s not impartial advice it’s salesspeak when they say it will be easier etc it WONT trust me If you see a house you love with this agent, buy it but DO NOT USE COUNTRYWIDE

Stuart · 16 June 2018

★★★★★ 1/5

Trustpilot

Would not recommend to my worst enemy

Would not recommend to my worst enemy. A terrible experience with Entwistle Green (Westhoughton branch). The team were never really interested in helping us pursue the house we wanted and made up lies, excuses and tried to delay our purchase as much as they physically could. We dealt with Tammy and Claire who made little effort in easing what should be a fun and exciting experience for a first time buyer. They tried their absolute hardest to keep us from viewing the house, despite the fact we rushed to put together a proof of deposit for them as this was apparently a requirement. They then claimed to have "accepted" our offer.. yet still listed a previous lower offer on their website. They kept taking other offers and completely backtracked on the fact they accepted our offer. Meanwhile, we were still adamant we wanted this house, so we raised the stakes.. so much to the point that both Tammy and Claire claimed that they would be opting for another buyer for a LOWER PRICE. It was never about price.. they never took our offer seriously and tried to delay our purchase from going ahead (by claiming they were having "technical issues").. and it was always me that chased them for updates. If they ever faced an issue, they wouldn't contact me. I had to pick up the phone 5 times a day to get every little update and attempt to hold their hand through the process. It's now become apparent that they never wanted us to hold hands. Service was so poor - Claire (someone who is clearly in the wrong job!) could barely count up our deposit figures. I am still trying to understand what their hidden agenda was, but one thing is for sure... they are rotten to the core and made our lives an absolute misery. What a waste of time and effort. This experience has made me lose faith in the fact that there must be good, honest and hard-working people out there.

Etasham · 28 March 2018

★★★★★ 5/5

Google

We have recently sold my mother's bungalow with Entwistle Green. I would highly recommend them as they are professional, keep in touch regularly with updates and feedback on viewings. Kimberley and her team are fully committed and approachable. Very pleased with their service thank you.

Barbara · 25 October 2019

★★★★★ 5/5

Google

Due to the passing of my father I had to sell the family home. Kim from the Lancaster branch has been very professional, understanding and helpful. She provided a first class service. Always willing to advise when asked. Nothing was too much trouble and she was always quick to respond. I would definitely recommend Entwistle Green Estate Agent.

Linda · 27 March 2024

★★★★★ 5/5

Google

Michael and Cody have been amazing, they are the best agents I have had so far! From the beginning they were incredible helpful and made sure I was up to date with all information I needed to conclude the rental agreement. They made sure, everything went smooth and easy, when I was still living in another country. 100% recommended to every expat relocating to Lancaster.

Carmen · 24 October 2023

★★★★★ 1/5

Google

That letting agency really deserves 0 stars instead of one. It's a nightmare for tenants. Every time we had to deal with them, there were ridiculous additional charges. Payments went through another company, and when they made some clerical error, both companies issued at least 40 letters to us, bullying us to pay what has already been paid. We phoned them countless times, but every time we phoned one company, the other issued a new letter. In the end it also turned out that our agreement had a blazing mistake, and thus there were additional issues to make a new agreement. People working at Entwistle Green are completely useless and uninformed. I'm not sure what they get paid for, because it's definitely not skills to write correct documents. Oh and of course we had to insure the house with their suggested insurance company and yet again, the payments were going through yet another separate company. So cancelling the insurance after the end of our rent is yet again a nightmare and it's still not resolved a month after my first call to cancel the insurance.

Marcin · 25 October 2016

★★★★★ 5/5

Google

Very gratefull to all in Entwistle green, especially Kim. We have dealt with some very difficult situations over and over again to finally get to our first ever house... on this "rocky" way we couldn't have made it without you. Thank you for everything!!

Ivana · 25 October 2019

★★★★★ 5/5

Google

Erin , shannon & micheal did everything they possibly could to make sure we got the home we wanted. Excellent communication throughout and very helpful. Highly recommend to anyone looking. Thanks very much

Natalie · 3 April 2025

★★★★★ 5/5

Trustpilot

Jack Butterworth at the Blackpool…

Jack Butterworth at the Blackpool branch was very efficient and was able to help us move quickly to a new rented flat. Also we given vouchers off at various places to help with new furniture.

Kirsty · 27 January 2026

★★★★★ 5/5

Google

Entwistle Green were fantastic throughout a particularly difficult house move that took longer than expected. The team were always helpful and proactive in finding out the latest news about the exchange progress and keeping me up to date / reassured throughout the process I would wholeheartedly recommend their service.

Sophie · 25 July 2024

★★★★★ 1/5

Trustpilot

Entwistle Green

Entwistle Green, Blackpool are probably the worst estate agency I have dealt with in a very crowded field. I agreed to them letting a flat I owned and they failed to make me aware that the tenant had failed the reference check. They rang and asked if I would accept a guarantor for the rent, but gave me no explanation as to why that was required. The tenant was the worst tenant I have ever experienced in 30 years of letting property. He assaulted three policemen in the house, threatened my other tenants and myself. He was dealing in Spice and was, for the most part drugged up to his eyeballs. He wrecked the flat which had just been renovated and paid no rent at all apart from the initial amount. I was given no help from the office and in the end had to pay him £700 to leave. They have kept the deposit he paid and said they can't pay it back to either of us. I cannot recommend this agency in any way, shape or form.

Gill · 9 August 2024

★★★★★ 4/5

Trustpilot

Eve and team were great

Eve was very helpful, has a friendly personality and gave us the information that we needed at the time. When she said she would ring us back she did. She knows that we wanted 10 Ronwood instead of the one in town and informed us straight way that it was available. All staff were great as well.

Louise · 5 December 2022

★★★★★ 5/5

Google

Helen has been enormously helpful, kind and considerate throughout my journey buying a house and she helped me secure a mortgage that is affordable. Highly recommended!

Krishan · 24 October 2022