Entwistle Green Lancaster Sales reviews

★★★★★ 1/5

Trustpilot

A bit disorganised

First valuation was cancelled by them as it was apparently booked, under the wrong branch, only told on the morning of the valuation , second valuation missed as valuer was ill, told I'd have to wait 2 weeks for another booking. Didn't want to take the chance as I'd already taken two days off work for them. Understand people get ill but when you've let someone down twice you move them to the head of the queue not keep them waiting for another 2 weeks.

Martin · 31 July 2024

★★★★★ 5/5

Trustpilot

Would highly recommend the letting team…

Would highly recommend the letting team at the Lancaster Branch, Erin, Shannon & Michael. They have been fantastic in helping us to rent out our flat quickly and effectively. All emails have been answered within 24 hours and they have quickly found services to deal with everything that needed to be sorted out.

Liz · 28 July 2025

★★★★★ 1/5

Trustpilot

There tenants next to use have been the…

There tenants next to use have been the worst in civilised people I have seen in my life. They have smashed up there property drugs on the street police have been involved more times then I count absolute living hell for over 5 years. But somehow these people think it's fine to keep such an abusive rough tenant in the same property. Were sick to death of them. Weve complained so many times to them and police nothing gets done. There tenant dings loudly all day of the top of her voice were fed up. I will be taking legal action against this agancy

Mohsin · 30 July 2024

★★★★★ 1/5

Trustpilot

I had a deeply disappointing experience…

I had a deeply disappointing experience with Entwistle Green, particularly with an agent named Joe Jaison. I arranged to rent a property through them and paid both the deposit and the first month’s rent after viewing the house with Joe. He showed me the property, and everything was discussed clearly or so I thought.

Syed · 10 July 2025

★★★★★ 5/5

Trustpilot

Gail J Hines... superstar ⭐

Gail J Hines was recommended to me by a friend who had a positive experience with her previously. I was new to all this and was apprehensive due to my dyslexia (so much paperwork!!) However, as my friend suggested, Gail allowed this overwhelming experience to be a smooth transition, supporting me throughout and making sure I understood everything correctly. Thanks so much for making my dreams come true Gail.

Rebecca · 5 October 2020

★★★★★ 5/5

Google

We bought our house through Entwistle Green Lancaster. Very professional and honest while viewing the property and answered any follow up questions with ease. After deciding to purchase the house, the vendors unfortunately opted a legal firm who will remain unnamed. Long story short Entwistle Green (Kim) went above and beyond to help chase up, pester and eventually get the sale through. Ever professional and understanding with us despite the odd rant as you can imagine. A great big thanks from us for finding and help buying our new home. If not for you we'd still be waiting now!PositiveResponsiveness, Quality, Professionalism

Graeme · 24 October 2021

★★★★★ 5/5

Google

Lancaster office. We cannot speak highly enough of the service recieved. Having just arrived to take charge of lancaster lettings, im sure micheal was busy enough, however he met with us immediatley and expediated the process from there on. Once an agreement was in place the move was swift and painless.(as desired) Thank you micheal and thank you Entwistle green.

Julieann · 24 October 2023

★★★★★ 5/5

Google

I am highly convinced with invaluable service provided by Erin, Shannon and Michael. I always received an quick response from them. They helped me to successfully complete the formalities of the contract, and explained in detail about the maintenance and related procedure.

Harminder · 23 September 2024

★★★★★ 5/5

Google

We recently moved into a 2 bed house after a long time looking - Cody and Michael have both been exceptionally patient with us and always willing to help no matter the problem! Would highly recommend renting from Entwistle green in Lancaster just for the peace of mind that they're going to go out of their way for you

Zai · 24 October 2023

★★★★★ 5/5

Google

We experienced high quality landlord support from Rachael Brierley, especially around deposit management.

James · 17 September 2025

★★★★★ 1/5

Trustpilot

First I left a message on Rightmove…

First I left a message on Rightmove asking them not to call during the day and they promptly did. Then I've left them multiple messages asking them to email me about a house without my number and they can't be bothered responding. Useless!

Duncan · 4 October 2025

★★★★★ 1/5

Google

Please be careful of dealing with this agency, most of their work is scam. I have suffered of being changed many things that they were responsible of and they did not admit it. If you have to deal with them for a property, try to take pictures of every single thing before you rent or buy from them and check carefully. Do not sign any paper coming from them without reading it very carefully amd consulting a lawyer.

Jabir · 24 October 2021

★★★★★ 1/5

Trustpilot

Entwistle - Old Swan Branch

Old Swan Branch - As a company they are abhorent and make the process for first time buyers stressful and difficult. Rang up for several properties, no viewings offered as was supposedly under offer, took copious amounts of information, offered a paid package to search and offer first viewing options before properties come on the market. Bombarded me daily with sales pitches and mortgage advise deals emails and other nonsense. I have continued to block and report. Money hungry scammers.

Your · 23 May 2024

★★★★★ 1/5

Trustpilot

I WILL NEVER USE THIS AGENT AGAIN

I WILL NEVER USE THIS AGENT AGAIN, so unprofessional and unorganised and the most rudest women who deals with deposits. I had lived in my little flat for nearly 13 years very happily only be told that the owner was wanting to sell, this isnt the issue, the issue is how i was managed by the Allerton Road branch and the rude and obnoxious the lady who deals with deposits. i spent many hours cleaning the apartment before leaving and had photographic evidence of this only to receive a report to the contrary saying it was dirty dusty and in a state of disrepair, i looked after this property whilst there and it was spotless when i left. I really want to make a complaint about the whole thing but i cant find an email address to contact.

David · 9 May 2024

★★★★★ 5/5

Google

Kim specifically and the branch more broadly were fantastic in what transpired to be a complicated process that was more drawn out than either of us had imagined at the beginning of the process. Kim's patience though never waivered until the process had successfully completed. Highly recommended.

Steve · 26 May 2024

★★★★★ 5/5

Google

Can we express our thanks for the sterling work you have put into making the sale of our cottage happen. It was a long journey with a sprint finish, but we finally have the keys to our new property. At times it was very stressful but your assurance and confidence always shone through. Although not in your remit you helped us immensely with the purchase as well even though that was with a different agent. I think one or two solicitors could learn a lesson in customer service from you ! All the Best

AndrewJ · 26 December 2020

★★★★★ 5/5

Google

Felicity was wonderful from start to finish. Kept me updated and understood the task . I want that house get me that house.

Gary · 23 September 2024

★★★★★ 5/5

Google

Cody at the Lancaster branch was exceptionally accommodating to my requests for details and repeated visits to my new property. All questions were answered quickly, professionally and in a relaxed, friendly manner. They took a lot of the stress out of this new experience for me.

Ian · 26 May 2024

★★★★★ 1/5

Trustpilot

How do they get anything done?

Dreadful. Told us that we had to be there in person to view properties when we're trying to move from another city and work full time so we can't go in person. Won't do virtual viewings or phone calls for us and won't accept offers without viewing the property first. Shambles. How do people move cities when they can't be at all accommodating for anyone else's needs? Embarrassing company and embarrassing policies. Totally unhelpful staff who just sigh down the phone at you. Makes moving so much more stressful when it's completely unnecessary. Just offer virtual viewings!Edit: made the long trip for a viewing. They didn't even bother to show up. This was after changing the time at the last minute and getting our booking wrong multiple times.

Anon · 14 April 2024

★★★★★ 1/5

Google

We bought a house from one of their clients. They didn't seem very interested in selling to us, at one point didn't tell us that an offer had been accepted. When I went in the office to enquire they looked at me as if I was an alien, often taking 2 to 3 minutes to acknowledge my presence. Although our seller signed the standard form saying they would leave the property in good order, it was full if rubbish and filthy, when we informed them, they said they couldn't do anything. Makes me wonder if they sell anything. They just cant be bothered

Vivienne · 24 October 2020

★★★★★ 5/5

Google

Small things make big differences when buying houses. EG showed overwhelmingly that they were prepared to put the effort in and pay attention to detail to ensure our purchase progressed as smoothly as possible. Little touches like an extra viewing, knowing the property well and making sure that calls were returned promptly all combined to make the process a positive one. Despite the fact that the agent represents the seller, EH made us feel they were also supporting us as buyers. A very positive experience for us.

Mike · 24 October 2020

★★★★★ 5/5

Trustpilot

Shannon is a lovley and very helpfull…

Shannon is a lovley and very helpfull person. I am very happy with the profesionalism and prompt agent. Pleased with the experience with her. Sorina Alexandra Neamtu

Neamtu · 5 July 2024

★★★★★ 5/5

Trustpilot

Entwistle Green Maghull, excellent service

If you require a property in the Maghull area, go to Entwistle Green Estate Agents in Maghull Square. Sarah and the team are fantastic, they helped us through a stressful time selling our property.

Happy · 7 February 2024

★★★★★ 1/5

Trustpilot

A very disappointing experience, avoid.

A very disappointing experience, would avoid. My first tenant through an agent was unfortunately with Entwistle Green (Allerton branch) checks were supposedly carried out before moving in, but somehow huge debt was carried over and bailiffs still attend my property for them, even now they have moved on. I was continuously told one thing over the phone, and then an email would shortly follow to say something different, which shows poor communication amongst the team. My house was fully turned into a cannabis farm for the 12month duration of the tenancy, which the (third party) who carried out an inspection failed to notice or take photos of the many holes cut out of the ceilings, electric cupboard, or related equipment lying around. Once I carried out the 12 month inspection myself and saw the significant water damage, I referred back to the 6 month photos by third party and when zoomed in the evidence was there for them to see!Once I got the tenant out, I was owed rent arrears, and to add insult to injury EW asked for £150 for a check out inspection (same third party with attention to detail) and the rent/legal protection cover I'd paid for all along failed to protect me/refuse to assist because it was under 2 months worth of rent owed. I tried solid for a week to get in touch with the office, left multiple voicemails, and after emailing I was promised a call back and heard nothing. Even though I wouldn't dream about going through these agents again, I was surprised by them ignoring me, as fee's would be involved for them in helping me find a new tenant. Overall shocking experience with this agent, and was enough to put anyone off renting property out.

L · 14 March 2024