Entwistle Green Lancaster Sales reviews

★★★★★ 5/5

Google

Finding a place to rent was so easy through EG, especially with the help of our amazing real estate agent Shannon who was always easy to talk to and answered any questions we had. Being a younger couple who are new to renting, she was so helpful and understanding. Would absolutely recommend EG if you’re looking for a property.

Maya · 25 July 2024

★★★★★ 5/5

Google

Thanks to Felicity for her help when we recently bought our first home. Always quick to respond and pleasant to deal with. Excellent service.

Danny · 24 October 2023

★★★★★ 5/5

Google

A seamless purchase of our new house. Felicity was very helpful and promptly chased up any queries we raised. I'd highly recommend Entwistle Green!

Sam · 24 October 2023

★★★★★ 4/5

Google

Kudos to Felicity and Kim who were both very communicative and helpful towards the end of a long and drawn out house purchase (from our side spanning over a year). Kim also very helpful on completion day when funds transferred down to the wire but kept in communication with seller and solicitor whilst we were sat in the office waiting for the keys. Nice welcome pack on arrival at the house too.

Andy · 24 October 2023

★★★★★ 4/5

Trustpilot

Helpful advice and courtesy when dealing with Gail

Not sure if helpful for most, but in my search for a rental flat that would accept pets (yup, still in 2021) Gail Hines was a pleasure to speak to and whilst I didn't have any viewings or secure a property via Entwistles, Gail was able to advise me on a few things that may help with my search, instead of "No, sorry no pets, good bye" that I received from so many others. Thanks again Gail.

Suzanne · 21 July 2021

★★★★★ 5/5

Google

Jan who took us on house viewing went above and beyond to give us information about the house .Which no other estate agent has done .

Lisa · 18 September 2025

★★★★★ 5/5

Trustpilot

I needed to move from my current…

I needed to move from my current private rental property & ideally wanted to stay with the same letting agents However when I viewed a property with Gail J hines I decided to go with Entwistle Green Allerton and All the staff in that office are extremely helpful As English is my second language I felt that they allowed extra time to explain things From the very start everything was so efficient and ran smoothly. We were updated daily on the progress of moving out and they couldn’t do enough for us!

Javad · 2 October 2020

★★★★★ 1/5

Trustpilot

Awful customer service

Entwistle Green Allerton made renting for us such a stressful experience. From the beginning there were issues - our agent sent us setup documents for the wrong address, emails were ignored and they generally seemed to have no record or notes for us whenever we spoke. Case in point: I received a call whilst on holiday to come in to sign our tenancy agreement. I explained that we were in Australia(!) and that I had asked repeatedly before leaving if there were ANY documents left I needed to action, which had obviously been ignored, and the reply I got was, "well, we need it signed by 4pm today." The fact we had to pay an admin fee was the biggest joke. We also had issues with a leaking shower which was, again, repeatedly ignored leading to significant damage to the property and a costly repair. Entwistle Green said that they had 'not deemed the issue serious' and as such had ignored it, but didn't notify us or our landlords of their decision - water damage does not fix itself?! This led to months of stress and wasted time chasing for us as the issue was reported to them in September 2019 and it was not repaired until April 2020. At no point did we receive an apology or explanation for how poorly it was handled. Even when we left our rental contract, I couldn't get a straight answer about receiving our deposit back and again had to chase multiple times because my emails were ignored. I wouldn't recommend this branch to anyone.

Claire · 14 September 2020

★★★★★ 5/5

Trustpilot

Property sale/purchase

The process to sell and purchase a property started January 2020 pre-Covid. Laura surveyed the house, I was so impressed as to how prepared she was with all paperwork and documentation she brought with her to the appointment this is what swayed me to go with Entwistle Green, Westhoughton. After the appointment most of my contact was with Tammy who was always there to provide support and advice. Things went quiet for a while with the sale process as a result of Covid and people being furloughed once things started to return to some form of normality Tammy was there every step of the way constantly providing reassurance, I could not fault the services they provided.

Miss · 1 September 2020

★★★★★ 1/5

Trustpilot

My partner has bought a new build…

My partner has bought a new build through these guys, zero communication, every time she calls they just say the main guy is in a meeting they’ll get him to call her back, never does. Sent emails to the guy & he never replies. Was meant to move in about 3 months ago and still no idea of when the move in date will be. All as it takes would be to email every person updates of where they’re at with a move in date.

Karl · 20 December 2024

★★★★★ 5/5

Google

Very professional Communication good Would highly recommend them I was able to rent an flat quickly special thanks to Cody

Mohammadreza · 28 December 2023

★★★★★ 1/5

Trustpilot

Went to view a property today and the…

Went to view a property today and the property wasn't nice on the inside. Fairly enough! That is something people, like or dislike, it is not a personal thing against someone in specific or an attack to the agency or whoever works there.But I must say If you had a bit of more sympathy and engagement with customers maybe you would have a better reviews...Telling people that they understood wrong what was said by someone from one of their staff its like ignoring the necessities of the customers- like saying to the customers that they are "fools"!You must understand this :CUSTOMERS that GIVES YOU the money in the END of the MONTH! treat them well!Can you please show more empathy for people ?I mean in Britain you are so good faking and lying to each other - you just need to try harder a bit more!Show some empathy for god sake!!!!! And by law you must have everything clean and tidy and well presented!

Chloe · 10 July 2020

★★★★★ 5/5

Google

We were extremely impressed by how Entwistle Green managed the sale of our house. The staff worked together as a real team in dealing with all the issues raised by the sale. Kim, Joshua and Felicity fielfed concerns in a prompt and effective manner. Moreover, Emma ensured that the marketing of the property was very successful and Jan handled viewings with aplomb. We highly recommend them to other sellers!

Brian · 28 November 2023

★★★★★ 1/5

Trustpilot

Poor Customer Service

Poor Customer Service, taking money from vulnerable people in a time of desperate need by falsely holding deposits, by not entering them into a scheme. Then they have the audacity to tell their customers who have paid fees to Entwistle Green to look after their deposits etc that they have to take the individual landlord to small claims court to get their deposits back. The landlord had instructed Entwistle GREEN that they were happy that the property was in good condition but they have still failed to reimburse me. Jessica Thwaites was very unhelpful and is not complying with the tenants to protect them.

Gail · 27 May 2020

★★★★★ 5/5

Google

Luke was professional, polite and super helpful when viewing property for our daughter to rent. He went the extra mile to support her and has been prompt in all dealings so far. Highly recommend.

Phil · 24 October 2022

★★★★★ 5/5

Trustpilot

I had been looking for a rental…

I had been looking for a rental property in Lancaster for well over a year, I'm glad I applied to Enthistle Green as it was all very easy. In particular the agent I dealt with Cody did an incredible job, she kept me informed,was very helpful, and pleasent to deal withI'm now in my property and im very grateful

Ms · 31 May 2023

★★★★★ 1/5

Trustpilot

Avoid if you can

Don’t answer emails or pick up the phone if they know they may have to have an awkward conversation. Completely misinformed us( I suspect on purpose, you know who you are,Ben!) and have avoided all contact with us since. Their & the vendors loss I’d have been happily have increased my offer by another £15k.

M · 24 September 2025

★★★★★ 2/5

Trustpilot

Will never reply to you

Viewed a property beginning of October, had a few questions they didn’t have answer to so had to wait, still waiting for reply, had to find out answers myself. Put offer in, no replies from emails, had phone call week later for final offer. Send emails again cause 2 weeks no answer and still never got a reply from those emails, three weeks after putting in offer got a phonecall to say had gone with a higher offer. They never reply to any communication

Adam · 25 November 2024

★★★★★ 5/5

Google

I have recently bought a house with Entwistle Green. Updates always provided, completion date was before esimtated date (which was what we needed), always someone around to help if any updates required, frequently contacted with updates. Would defintely use this company/branch again, Kristina and the team was brilliant. Thanks again!

Aimee · 11 January 2019

★★★★★ 5/5

Google

Thank you Cody for your kind and friendly help with my move. Always happy to answer my questions and give me guidance. In fact thank you to all of the staff I dealt with at Entwistle Green, you were all very enthusiastic and helpful 😊 …

Julie · 27 March 2024

★★★★★ 5/5

Google

We only dealt with Entwistle Green at the beginning and end of our tenancy, since we dealt with our landlord directly, but we had a really great experience. We got our keys just before lockdown and the process was quick and painless. Upon deciding to move out, we had one afternoon of viewings, led by the incredibly sweet and friendly Cody. Everyone we dealt with was courteous and helpful.

Abigail · 24 October 2023

★★★★★ 1/5

Google

I would give 0 stars if I could. Bunch or time wasting amateurs! They are terrible at communicating. Whenever we rang them, they either did not pick up the phone or they said the person who is dealing with our sale was out of the office. In the end we decided to take our property off the market with this company and list it with a competitor and Entwistle couldn't even manage to take it off the market in a timely manner. It took them 2 weeks to remove their for sale sign and remove the online advertisement. They do not vet the people who put in offers to buy a house thoroughly and as a result we had 3 people who put in offers, wasted our time and then pulled out when they could not secure the funds. Honestly DO NOT waste your time with this branch!

Ayhan · 24 October 2022

★★★★★ 5/5

Google

We used Entwistle Green because they've been in this business for ever, they know the market and provided us with confidence that the valuation and how they were going to market our property was spot on. Yes ours was an expensive property, but don't be fooled by the perceived "go-to" agents with the glossy brochures, large % selling fees and over valuations to suck you in. Entwistle Green sold ours within a few weeks with no hassle or stress. Give them a go, no matter how big or small your property, you'll get the same service and attention.PositiveResponsiveness, Quality, Professionalism, Value

Mike · 24 October 2022

★★★★★ 5/5

Google

Me and my family have recently used Entwistle Green in Lancaster to secure a rental property for us to live in. They have been professional from the start unlike other companies we contacted in the area and they were really helpful from the start. They took are details and asked us what we needed and stayed in contact whenever anything came up. They were mindful that we would be moving from Edinburgh and went the extra mile for us when needed. We would really recommend using them for your lettings and sales needs. They have gone above and beyond other lettings agents we have used in the past and made the process much easier.

Benjamin · 24 October 2022