Every review we hold for the Lancashire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe team at Bridgfords were excellent in understanding what properties we were seeking to source & buy, and then helping us through the acquisition process. Particular thanks to Richard & Sadaf who was superb throughout.
Punk · 25 September 2024
Agent replied · 25 October 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotVery happy with sale via Bridgfords Swinton
Very please with the service and result of selling my mother’s house via Bridgfords Swinton. Mike was knowledgeable and efficient. His sale price estimate was 20% higher than another local firm but he managed to achieve it. He also arranged to visit mum in her care home to complete the paperwork. Happy to recommend.
R · 24 March 2025
★★★★★ 5/5
Google**Updated since new property manager**
Rebecca, Senior Property Manager, has been really great to work with and always promptly responds to our emails, following up with polite and friendly phone calls if there is any delay from our end/to update us on issues.
Issues are now resolved more quickly and we are kept in the loop with reasons if there are any delays.
Old review for info:
The Lettings team in Withington were really lovely, accommodating and friendly. However, the property management team that take over once you are inside the property have not been the best. Our property was not ready for move-in at the time we had agreed which was disappointing. There have been several change overs of staff with little to no handover of what is happening with the property which can be frustrating. There can also be quite a delay in hearing back from the team when issues are raised.
Carys · 14 June 2019
Agent replied · 12 June 2024
Thank you Carys for taking the time to leave us your feedback and i am happy to see that you have found the team in Withington really lovely. If you wish to discuss further any concerns, please feel free to contact us via review@countrywide.co.uk.
Kind regards, Scott
★★★★★ 2/5
TrustpilotBranch staff good, conveyancing beyond horrendous
Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.
Andy · 16 January 2026
★★★★★ 1/5
TrustpilotIf I could put 0 I would
If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people
Olivia · 10 November 2025
★★★★★ 5/5
GoogleJust completed on a very emotional sale of a much loved family home that has been in the family for over 80 years, built for the them. Thank you Richard and team for all of the help that you have given us. They have handled everything and we are very appreciative. Take care.
Elaine · 26 March 2025
★★★★★ 5/5
GoogleBridgfords we’re amazing with our recent sale!
Their communication was great throughout, very easy to get hold of on the phone.
Sadaf and Sian were very friendly and always willing to help. They were constantly chasing the solicitors and doing everything they could to make the whole process stress free.
We are very glad we chose to sell with Bridgfords and would recommend them to everyone!
Alex · 13 June 2022
Agent replied · 12 June 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently sold our house in Ladybarn through Bridgfords on Wilmslow Road and from the minute we registered the property through the whole stressful sales cycle the Bridgfords team kept everything running smoothly. We hit snags and problems and found solutions, we had delays and chased things up - Sian and her team were patient, understanding and very professional. Ten out of ten would be my score or the complete 5 stars - very well done and good work.
Chris · 14 June 2019
Agent replied · 12 June 2024
Many thanks Chris for your 5* review. It is great to read that Sian and the Bridgfords team were patient, understanding and professional. I will of course make sure your kind words and high praise are passed on to the team. Best wishes, Lucy
★★★★★ 1/5
GoogleIt will be all smiles and fake-help until you actually sign a contract to rent with them and then they become an absolute joke. Funnily enough, even the slightest bit of competence would have saved everyone (including them) a LOT more hassle with the experience we had. Stewart was the manager at the time and he was absolutely horrendous to deal with. His response to us being burgled after a few days of repeatedly trying to get him on the phone (the forensic officer said it could've been prevented because the door lock was not insurance grade and the burglar alarm did not go off, even though we had been repeatedly asking for it to be repaired) was 'oh well, everyone gets burgled', with 0 sympathy, and 0 rush to refund us for having to call out an emergency locksmith which could all have been avoided should they have actually responded to our messages about the door/alarm in the first place!! Very very glad we have now since moved on from them. The 1 star is to the one person who was left to clean up Stewart and co's mess at the end, but everyone else deserves 0. Please save yourself the hassle and AVOID renting here.
Larry · 14 June 2018
Agent replied · 12 June 2024
Hi Loz,
Thank you for taking the time to leave this feedback.
I am deeply sorry to read this!
It is imperative that all of our Customers receive the highest level of service at all times and I am saddened to hear that this has not been the case on this occasion.
In order for us to look into this further, could you please provide more details to our dedicated Customer Care Team at customercare@countrywide.co.uk.
Kindest regards, Regan.
★★★★★ 5/5
GoogleRecently, an excellent service has been provided by the Lettings Manager and his team. As a tenant, I feel like my needs are taken in to consideration and that I am a valued customer. The Lettings Manager and his team always listen to feedback and are excellent at providing help and support whenever it is needed. Improvements within the Property Management arm of the business have also been made, making it much easier to report problems and have them sorted.
Overall, an excellent service from them.
JVP92 · 14 June 2018
Agent replied · 12 June 2024
Good morning,
Thank you for your review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide to all of our customers.
Many thanks for taking the time to leave this feedback.
★★★★★ 5/5
GoogleI have just completed the sale of my property and Richard at Bridgeford Withington has been absolutely amazing. I highly recommend them because my experience has been impecable.
Alessandra · 2 December 2024
Agent replied · 9 December 2024
Thank you Alessandra for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a great experience with Amy Noteman, who assisted us with renting our property.
She was always available to answer our questions and made the whole renting process smooth and stress-free.
Majd · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that Amy provided you with a seamless and stress-free rental experience. Our team is committed to providing excellent service and we are glad we could help you with your property. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRichard and David are unmatched !! They are honest, easy to talk to and operate with integrity! From the moment I met these guys they navigated the entire experience with professionalism , keeping me informed constantly and easing any concerns I had, the quick response to my messages and calls showcased this dedication.
I have dealt with a number of estate agents over the years and can honestly say Bridgefords have been the best, and feel this is largely due to both Richard and David. Their expertise and Stratergic approach resulted in a very smooth sale, with very if any limited stress or worry!!
I would highly recommend using Bridgefords for anyone who is looking to buy sell or rent a property these guys are truly AMAZING!! Thank you again Richard and David !! @ Withington Branch.
Shy · 25 September 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBridgfords Letting, in particular Isabelle Tollitt, have been extremely helpful in securing a house for my friends and I. Isabelle ensured we secured the property and has been really helpful in keeping us up to date with everything we need to do for signing the property. Without their help we would not have been able to find a property for next year so quickly.
William · 13 June 2022
Agent replied · 12 June 2024
Thank you for taking the time to leave us this outstanding 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic experience! Amy our agent was a pleasure to deal with, punctual, speedy responses, good knowledge regarding property and prompt with getting any questions and requests answered during viewing. Strongly recommend!
Julia · 16 March 2026
Agent replied · 16 April 2026
Thank you for the glowing review! We are thrilled to hear you had a fantastic experience with Amy. We pride ourselves on providing excellent service and knowledge to our customers. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleSian and the team at Bridgfords Withington sold my house in Fallowfield, they had over 30 viewing in the first few weeks and it was sold within a month. The communication was great, every few days a got an update on how things were progressing. If you have a house to sell (or you're buying) I would say 100% use these guys, they know their stuff and they know the market really well :)
QPSL · 13 June 2020
Agent replied · 12 June 2024
Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott
★★★★★ 5/5
GoogleI came in contact with 2 beautiful and well mannered staff Isabell and Jess who gave me a fantastic service from my first online registeration to the end . The customer service was excellent and made the whole process easy for us. I strongly reccomend Bridgfors for being a brilliant Estate Agent. This is my second time letting a property through them. I want to thank Isabel and Jess for their wonderful service.
Matilda
Matilda · 13 June 2020
Agent replied · 12 June 2024
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleGeorgia is a lovely and professional agent representative. always ready to help,she was calm and gave all the information required in a friendly and professional manner. the way she handle the whole process made it seamless for us. we are are proud to associate ourselves with your brand.
Ajani · 16 October 2023
Agent replied · 12 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleBriony and Grace from the letting team were fantastic in helping us secure our property with their speedy and happy service. Definitely highly recommend going through Bridgfords, thank you Both.
Jack · 25 September 2024
Agent replied · 25 October 2024
Many thanks Jack for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotI wrote an email to one of their sales…
I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!
Rachel · 27 June 2026
★★★★★ 5/5
GoogleCompleted on our house sale today. Richard and the rest of the Bridgfords Withington team were brilliant. Always on hand to answer questions and were very communicative throughout. We got lots of offers very quickly! Would highly recommend.
Simon · 20 December 2025
Agent replied · 27 December 2025
"We are thrilled to hear about your positive experience with our team at Bridgfords Withington! Our goal is always to provide excellent communication and quick results for our clients. Thank you for trusting us with your house sale, and we hope to work with you again in the future. Highly recommend. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe team at Bridgfords re let my property in Levenshulme for me in January. Jess, Isobel and the team were very friendly, efficient and helpful and only contacted me with tenants that were suitable. They let the property in a couple of weeks despite it being over Christmas and new year with a national lockdown going on! I would definitely recommend them and use them again.PositiveProfessionalism, Value
Georgina · 13 June 2021
Agent replied · 12 June 2024
Thank you for your recommendation and fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotBridgfords Gosforth
Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.
Sally · 5 August 2023
★★★★★ 5/5
GoogleGreat service received from Bridgfords.
Georgia was really helpful throughout the process and because of her I was able to rent beautiful accomodation.
I would recommend to speak with her if anyone's looking for properties.
Ashwin · 13 May 2024
Agent replied · 12 June 2024
Thank you for your glowing recommendation and 5* review Ashwin Suryawanshi. Kind regards, Lucy, Customer Relations.
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