Every review we hold for the Lancashire office, from every platform, shown as written. First names only.
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5/5
GoogleUsed Bridgefords initially as my agent for letting out a property and then also to sell the property 4 years later. Good level of service from both sides of the business. Their biggest strength is they keep you updated on the process by text, email and phone call.
A pleasure to deal with.
Phil Β· 24 July 2024
Agent replied Β· 23 August 2024
Thank you for your 5* review Phil. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe found our daughter a lovely house all thanks to bobbie at the Burnley branch, bobbie was very helpful, reliable and good communication keeping us updated about the process. Would highly recommend.
Jemma Β· 14 May 2025
Agent replied Β· 27 May 2025
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
GoogleBobbie and Victoria and the rest of the team have been brilliant! Went above and beyond to help us sort everything out.
You made everything unbelievably easy for us, thank you πPositiveResponsiveness, Professionalism
Daniel Β· 17 June 2022
Agent replied Β· 16 June 2024
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
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4/5
GoogleThe two ladies we dealt with at Bridgfords, Burnley were really supportive, friendly. They made the process so easy, with little stress. I would recommend them, if you want to rent a property.
Deborah Β· 17 June 2022
Agent replied Β· 16 June 2024
Thank you for your thoughtful review and recommendation! I will make sure your kind words
are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRecently sold with Bridgefords the service and care was excellent especially Beverly. Would recommend to anyone very professional
Paul Β· 20 October 2023
Agent replied Β· 16 June 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
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5/5
GoogleWould not hesitate to recommend the team in Burnley. Beverly constantly went above and beyond to make sure our purchase kept moving. She was always a friendly contact at the end of the phone and made a stressful time much clearer. I'm very grateful for all her help and to everyone I dealt with.
My experience as a buyer has assured I'd be happy to deal with the team in the future should I ever need it again. Thank you!PositiveResponsiveness, Professionalism
Rachel Β· 17 June 2022
Agent replied Β· 16 June 2024
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleJust wanted to say a massive thank you to the staff here at Bridgfords, helped us moved so easily and couldnβt thank them enough. Shout out to Samantha who helped us with it all and got us running
Chloe Β· 2 June 2024
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1/5
GoogleDon,t go near this company. They never return phone calls, letters or emails. They transfer management of the property to a company in Nottingham called Countrywide who are even worse. Their response to requests for maintenance is extremely poor, shortest time was 3 weeks and this year storm damage which occurred in February was not even inspected until early June in spite of numerous requests to do so.
They wanted Β£250.00 to renew a tenancy agreement which involved no more than changing the rent amount and the termination date. They accepted that the new agreement would be 99% the same as the old one but refused to reduce the fee to a reasonable level
Clive Β· 19 June 2015
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1/5
YellLetting Agents
Never, ever, use this company for letting your property. The ineptitude of this company is staggering. It was my first time in letting my property out, and the agents at Bridgefords give out incorrect information. Although I was paying them to look after my interests, the tennant was the one they pandered to. The agents only told my the tennant had stopped paying rent when I called them to see why the money had not gone into my bank. When I finally got her out of my property (no thanks to Bridgefords) she had trashed the property, and when I asked Bridgefords for the deposit paid, it took them 5 months to comply.
AnnSlater Β· 19 May 2015
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5/5
GoogleBridgefords Burnley have been exceptional for the sale of my property from valuation to completion. They have been thorough and as they say 'On the ball' throughout. Nicola and Beverly especially made the experience of the whole sales process completely stress free. My property was sold within a week of the for sale board being put up. Once again thanking the Team at Burnley.
Qayum Β· 20 October 2023
Agent replied Β· 16 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleDaniel is reliably reliable. Keep up the good work. A big thanks to the entire Bridgfords team.
Kwame Β· 20 September 2023
Agent replied Β· 16 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe used Bridgfords for a recent purchase of our new home, Beverly kept us in the loop and the team were super helpful, had great correspondence and were friendly throughout each stage of the journey :)PositiveResponsiveness, Professionalism
Simon Β· 17 June 2021
Agent replied Β· 16 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThank you Samantha for your dilligence when i needed to move urgently. Just superb service and it is much appreciated.
Blaise Β· 17 June 2023
Agent replied Β· 16 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleVery pleased with Bridgfords Burnley in the selling of our property. All the staff ( Colin , Beverley, Melanie, Nicola & Lora) were very friendly & professional and worked hard in promoting the sale. They also kept us up to date with all developments during our sales process and chased up any queries we had along the way. Many thanks to all.
Elizabeth Β· 19 November 2023
Agent replied Β· 16 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleBobbie and Victoria and the rest of the team have been brilliant! Went above and beyond to help us sort everything out.
You made everything unbelievably easy for us, thank you πPositiveResponsiveness, Professionalism
Daniel Β· 9 December 2021
Agent replied Β· 8 December 2024
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
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5/5
GoogleVery good and fast service. Helped us alot, got very good house for good price. I highly recommend. Our broker Bobbie was very kind and professional.PositiveResponsiveness, Quality, Professionalism, Value
T Β· 17 June 2022
Agent replied Β· 16 June 2024
Thank you for your amazing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAbsolute humbling experience. House purchases can be a very daunting stressful experience but luckily for me I had the Beautiful Beverly and Lovely Nicola assisting me. They made the process plain sailing and kept me updated every step of the way, a very big thank you to both of you and everyone at Bridgefords
Mash Β· 17 February 2024
Agent replied Β· 16 June 2024
Mash Ahmed thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleEasy to deal with and renting process was straight forward. Both Samantha and Bobbie were fantastic
Wiggy Β· 17 June 2023
Agent replied Β· 16 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
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1/5
GoogleI've been trying to get hold of a house to rent this was my third attempt in finding a property ...the whole process of booking in to view a property and then speaking to someone really needs to change .....I feel as though the first come first served idea just vague and to the point that we don't get an update to know when or if a property has gone ........
The staff speak so fast that it's like you are getting fobbed off not happy with the service
Shah Β· 17 June 2021
Agent replied Β· 16 June 2024
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI recently purchased a property through bridgfords burnley, the team were very helpful and professional particularly Beverly who I dealt with. Good professional estate agents and i would highly recommend themPositiveResponsiveness, Professionalism
Levi Β· 17 June 2021
Agent replied Β· 16 June 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI selected Bridgfords at Burnley to sell my parents home for them. Colin + Melanie (and all the staff) were very professional, not at all pushy, offering great advice when I needed it. The sale was dealt with efficiently and I got almost daily updates on the progress. The property was sold within 2 weeks selling for 20% more than the suggested selling price! I can't fault the service given and send my thanks to the Burnley team for all their help.PositiveResponsiveness, Quality, Professionalism, Value
Sandra Β· 17 June 2021
Agent replied Β· 16 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAll I can say is that the team at Bridgfords Burnley branch made the whole process so easy. The team I spoke with were all very friendly and informative. They took their time to go through everything with us. They explained things over the phone, in person and then emailed us all the necessary information. You are in good hands with this company.
William Β· 17 June 2023
Agent replied Β· 16 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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5/5
GoogleI have just recently bought my first house through Bridgfords in Burnley. Beverly was super helpful and was always there to assist when anything was needed. Would definitely recommend.PositiveResponsiveness, Professionalism
Sophie Β· 17 June 2021
Agent replied Β· 16 June 2024
Many thanks for your amazing 5* review and recommendation. Best wishes Lucy, Customer Relations.
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5/5
GoogleSamantha was fantastic to deal with.
Kay Β· 19 December 2023
Agent replied Β· 16 June 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.