Every review we hold for the Lancashire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAbby has been amazing to work with. She is professional and very knowledgeable She made the whole process stress-free and was always happy to help with any questions. It’s been a really positive experience and I would definitely recommend Abby and the team to anyone looking for a great letting agent in Burnley
Shaun · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! It has been a pleasure working with you and we are thrilled to hear that your experience with Abby and our team has been stress-free and positive. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleContacted this company to help us find a property in the area as we were relocating from away. The standard of attention to what we wanted and our specific area was exemplary. The staff were pleasant and very efficient especially Melanie …
Barbara · 16 March 2026
Agent replied · 16 April 2026
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMe and my girlfriend Kaitlyn have recently used Bridgfords Burnley to help sell her house and we couldn’t have been happier with the process. From the valuation onwards Beverly was very friendly, caring and put our minds at ease throughout …
Robin · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for choosing Bridgfords Burnley to help sell your house, and for your kind words about our team! We're thrilled to hear that Beverly, Courtney, Cerys, Macy, Melanie, and Michael provided such a positive and supportive experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Google“We recently switched to Bridgfords Burnley as our letting agent, and the experience has been positive. They quickly understood our requirements and secured a suitable tenant for the property in under three weeks. Bobby and Abby were both …
Allia · 26 March 2026
Agent replied · 16 April 2026
Thank you for choosing Bridgfords Burnley as your letting agent! Our team takes pride in understanding our clients' needs and securing suitable tenants in a timely manner. We're thrilled that Bobby and Abby provided you with exceptional … More
★★★★★ 5/5
GoogleRight from the outset when Rob and Courtney came to value my property Bridgfords Estate agents excelled in getting the best sale for me. Courtney was amazing. She took some details of what I was looking for and phoned me with some details. Within 3 days I had an offer and on the advice of Bridgfords I then went into a bidding war a week later after a further two put in offers. Unfortunately there was a long delay with my purchase but Bridgfords were brilliant keeping me informed. I spoke probably mostly to Beverley who really was so helpful but so was Melanie who also communicated with me. I have nothing but praise for the staff. I bought the house with them in the first place and knew how good they had been then so was very happy to use their services a second time. Thank you to all at Bridgfords Estate agents. You are amazing.
Gwendolen · 19 December 2024
Agent replied · 22 December 2024
Hello Gwendolen, thank you so much for your wonderful 5* review! We're thrilled to hear that Rob, Courtney, Beverley, and Melanie provided you with exceptional service throughout your property sale. It's fantastic to know that you were pleased with our team's efforts and chose to work with us again. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI recently had the pleasure of purchasing my first home with the assistance of this fantastic estate agency, and I couldn’t be happier with the level of service I received.
Branch manager Beverly Drury was exceptionally helpful, always keeping me updated and well-informed throughout the entire process. As a first-time buyer, I had many questions, and Beverly, along with the rest of the team, was always patient and supportive.
A big thank you to Rob, Courtney, and Melanie, who were all incredibly helpful and approachable. However, I must give special recognition to Cerys, who truly went above and beyond. After I drove six hours from London, she kindly waited an extra 30 minutes after closing to hand over my keys, which was a gesture I truly appreciated.
Their professionalism, dedication, and excellent customer service made what could have been a stressful experience smooth and enjoyable. I highly recommend this agency to anyone looking to buy or sell a property!
Mebs · 24 November 2024
Agent replied · 8 December 2024
Thank you for your thoughtful 5* review and recommendation Mebs! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTwo words, OVER & ABOVE!!
My husband and I purchased a house two weeks ago and had what we can only describe as a fantastic experience with Bridgeford’s Estate Agency .
Melanie & the team were amazing, very professional & attentive. Melanie & Beverly made every effort to stay close to the sale ensuring that we were informed and updated at every stage of the process.
The gift box that we received on the day we collected the keys was a beautiful touch and rounded off the experience demonstrating their dedication & attention to detail.
We would highly recommend their excellent service!
Emma · 17 November 2024
Agent replied · 8 December 2024
Thank you Emma for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSamantha was absoloutely incredible! such a great experience, really lovely, friendly and so helpful! Answered all our questions and went above and beyond with our viewings!
Omamah · 9 April 2026
Agent replied · 16 April 2026
Thank you so much for your kind words, we're thrilled to hear about your fantastic experience with Samantha! We always strive to go above and beyond for our customers and we're glad she was able to provide such great service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have only recently begun our journey with Bridgfords, but wanted to express our sincere thanks to Samantha for her support and clear communication. …
Fiona · 16 March 2026
Agent replied · 16 April 2026
Thank you for your heartfelt review! We are thrilled to have you as a new member of the Bridgfords family and we are delighted to hear that Samantha went above and beyond to make your transition stress-free. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe used Bridgford to sell our house and honestly couldn’t have asked for a better experience. From Rob and Beverly to the rest of the team, everyone was so helpful and easy to deal with. They made what can be a stressful process feel straightforward and smooth.
We’ve dealt with quite a few estate agents over the years, and Bridgford really stand out. We’d happily recommend them to anyone.
Anna · 15 April 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that you had a stress-free experience selling your home with Bridgfords. Our team works tirelessly to provide the best service possible and we are glad that it showed. Thank you for choosing Bridgfords and we appreciate your recommendation. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAbby has been brilliant. She dealt with our tenant search very quickly and found a great tenant. Thank you for your hard work Abby
Nuvin · 16 March 2026
Agent replied · 16 April 2026
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe have used Bridgefords in Burnley to sell two properties in the last year. Both sales were problematic due to faults in the chain. We can honestly say that all the staff especially Colin, Nicola, Melanie and Beverley who did their utmost to get our sales completed. We would recommend anyone to use Bridgefords to sell their property. They kept us up to date with the progress of the sales and put up with my constant queries in the most professional way. Thank you all.
Best wishes Susan and Roger Thompson
Susan · 17 May 2024
Agent replied · 16 June 2024
Many thanks Susan Thompson for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently purchased a property through Bridgfords Burnley.
From the very first call -
I was only passing by and I saw a “ For Sale” post . Felt it was ideal to call the agents first, as I didn’t
Just want to bump on someone’s front door asking to sell their house to me.
Beverly and her team were able to book a viewing in 10mins. Five months down the line , the property is Mine 💃🏻💃🏻💃🏻💃🏻
No issues at all from The Team, any delay we had was due to unforeseen external factors .
I will definitely be letting them take over the maintenance of the property once it’s time to let .
Top Top Service I’ll rate them 9.5/10 💯🫡🫡. I’ll keep the 0.5 for myself 😂😂👊.
Would definitely RECOMMEND
Dee · 17 April 2024
Agent replied · 16 June 2024
Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
★★★★★ 5/5
GoogleSamantha was really great to help move into a new house and made everything really easy and stress free.
William · 2 April 2026
Agent replied · 16 April 2026
Thank you so much for your positive review! We are thrilled to hear that Samantha was able to make your move stress-free and easy. We are dedicated to providing exceptional customer service and we appreciate your feedback. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThanks to Colin and his team for selling our Two Bedroom renovation project In Moore Street Padiham.
As we had moved away from the area Bridgfords handled this sale for us remotely advising and keeping us informed every step of the way.
We had been using Bridgfords Reliable Lettings service for approximately 14 years prior to selling so it was ideal to transfer to the Sales section and it was a pleasure to find they were equally proactive and well informed. Thankyou Colin, Beverly and Nicola in particular
Kind Regards
Lynda & Michael Carver
Lynda · 18 March 2024
Agent replied · 16 June 2024
Lynda Carver thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSamantha Crowley was so helpful, she got me moved super quick and professionally with comfort. Thank you so much
Lizzy · 26 March 2026
Agent replied · 16 April 2026
Thank you for your kind words, we are so happy to hear that Samantha was able to make your moving experience smooth and efficient. We aim to provide excellent service to all our customers and we are glad we met your expectations. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFrom the beginning of our journey with Bridgfords, the service has been outstanding. Attention to detail with a can do will do concept, patience, consistency, a determined approach to maintain excellent communication throughout and will take the lead to guide/support the business end of exchange of contracts and completion day. Totally professional and invaluable journey - Thank you to Beverly, Melanie Colin, Lora and Nicola. We wish you a super happy, healthy Christmas and a successful New Year 2024.
Robert · 18 January 2024
Agent replied · 16 June 2024
Thank you Robert for your 5* review and fantastic comments! Best wishes, Scott @ Customer Care
★★★★★ 4/5
GoogleRecently moved into our first home through Bridgfords. Thank you to Beverly, Nicola and the team who were always friendly and professional when we spoke to them.
The viewing and offer processes were really smooth and straight forward. We were also provided with an app to track the progress of the purchase which was useful.
Only slight issue we had was that we faced delays with our mortgage lender near the end of the process as we found out from our solicitor's report that the house was actually leasehold and not freehold as advertised (but we assume this was based off what the seller said).
Overall very happy with our house, and the sold sign was removed after just 5 days of moving in 😊
Fiona · 19 December 2023
Agent replied · 16 June 2024
Thank you for taking the time to leave us this amazing review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhat an absolute delight it has been liaising alongside Daniel and Samantha. They have helped ease the stress of finding a new home greatly for me and my husband after we received notice that our current landlord are selling our property. In just shy of 2 weeks we have been successfully able to view a be accepted to become new tenants of a property and I don't think it would have been possible without the help from Daniel, Samantha and the team at Bridgfords.
The ease as well from the online portals to get all documents signed along with helping move all utilities and council tax to the new property has been a godsend especially if you are prone to being forgetful like me!
I'm looking forward to my tenancy with the team we have working on our new house.
Rebecca · 21 August 2023
Agent replied · 16 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI only have good words to say about the Burnley branch of Bridgfords estate agents, from the initial meeting with Lora, through to the conclusion of the sale of my buy to let property. I would like to give special mention to Nicola for all her help in dealing with a very difficult tenant, finding me a locksmith, gas engineer etc etc. nothing was too much trouble. As I wanted to sell the property promptly it was suggested I use the modern auction method (all part of Bridgfords) Their back up service is second to none, keeping me regularly updated, through to chasing solicitors, all totally unprompted. All of this is done online, and totally doable even for the technical illiterate like myself. If you are thinking of an estate agent for the Burnley area, use Bridgfords. You can thank me later.
Andrew · 21 August 2023
Agent replied · 16 June 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBeen my new house just over 2 weeks now, Bridgefords were so helpful from the start to the end, putting in my bid ,liaising between the seller and my solicitor was all looked after by Beverly Drury, she made what can be a stressful period a more stress free period , always keeping me updated and always answering my Emails .I can definitely recommend Bridgefords for selling and buying property , thankyou once again Beverly .
Darren · 14 April 2025
★★★★★ 5/5
GoogleThe help and cooperation I received from bridgefords, Collin, Beverly and team. Was absolutely fantastic, they kept me informed right from the start, got me the best deal I could have asked for in the time frame I was told it would be sold, the professionalisms from all the team was absolutely great, I would recommend bridgefords to anyone selling or buy a house to use these, fantastic work all round, thank you so much for everything, a very happy customer.
Dawn · 17 June 2023
Agent replied · 16 June 2024
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
★★★★★ 1/5
GoogleHugely Disappointed by this Company. Having read the reviews, we decided to place TWO Buy to Let houses with Bridfords in Burnley.
Initially, we found the service from Bobbie to be first class and thought we had chosen well.
However, within days of signing their Lettings agreement, things started to go downhill rapidly.
Their Back Office is a complete SHAM.
We have had such a terrible experience with Bridfords, that we tried to cancel our agreements, but were told we would have to pay an amount equivalent to 25 months Fees.
Disgraceful service received and we're stuck with them.
We're are waiting weeks for replied to numerous emails,. They simply don't give a damn.
Chose another Lettings Company or suffer the consequences of their Ineptitude and shocking customer service
Stephen · 17 June 2023
Agent replied · 16 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSelling and Buying a house as everybody knows can be quite stressful.
It's even harder when you live 250 Miles away from the house you are selling.
The team at Bridgfords in Burnley were fantastic especially (Beverly and Nicola) they kept me informed on a regular basis even if was just to let me know the reason when things were getting delayed due to other third parties e.g. Local Council Searches
Any calls left on Voice Mail were returned quickly,
If you want Great Customer Service I would defiantly recommend anybody to use their services
Charlie · 17 June 2023
Agent replied · 16 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.