Trusted Agent profile · Lancashire

Bridgfords Lancashire reviews

★★★★★ Excellent

268 reviews across 2 platforms

1A Manchester Road, Burnley, Lancashire, BB11 1HQ

Bridgfords's office in Lancashire, at 1A Manchester Road, is rated 4.6 out of 5 across 268 reviews on two platforms, including 265 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of six awards Bridgfords won in 2026.

Google logo

4.7 / 5

265

Reviews on Google

This office

Yell logo

2.3 / 5

3

Reviews on Yell

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Bridgfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Lancashire office, from every platform, shown as written. First names only.

5/5

Google

The team have been a delight to work with. Samantha who is mainly liasing with us to complete on a property we want to rent has been nothing but helpful. Every time something needs to be sorted Samantha is on the end of a phone and always polite and friendly to help with any queries. Everything has been sorted very quickly and efficiently as well we couldn't thank them enough for their friendly and helpful approach.

Natasha · 17 June 2023

Agent replied · 16 June 2024

Thank you for your glowing 5* review and kind comments. Kind regards, Lucy, Customer Relations.

5/5

Google

It has been a great experience, I went to one viewing and the property was not right but it was great that they contacted me about another which has been suitable. Very friendly and have answered all my questions, not had any issues and Very happy with the service.

Rebecca · 14 April 2026

Agent replied · 16 April 2026

Thank you for your positive review! We are thrilled to hear that our team was able to assist you in finding a suitable property. We pride ourselves on providing friendly and helpful service. We appreciate your business and look forward to continue serving you.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team

5/5

Google

Recently purchased a house with Bridgfords. Being a first time buyer all I heard was people having issues with estate agents. I was optimistic about the process. Though out the this time, I can not fault this business one bit. I was kept in the loop at every step and had communication weekly. If I was to ever buy a house again I would hope for it to be with this team. Beverly and Melanie were great to work with!

Marc · 10 November 2024

5/5

Google

I had a fantastic experience with Bridgford. The team was professional, responsive, and truly cared about our sale. From the initial inquiry to finalizing the selling, everything went smoothly, and they were always available to answer questions and provide guidance. Their expertise made the whole process stress-free, and I felt confident that I was in good hands. Many thanks for Beverly Rob, Melanie, Courtney, and the rest of the Bridgfords Burnley team. I would highly recommend Bridgford to anyone looking for a reliable and efficient agency!

Natalia · 10 November 2024

5/5

Google

incredible service top to bottom, high quality outcomes with efficiency and very kind people. I could not recommend more. The wider ‘countrywide’ group aided me in making one of my long standing dreams come true, from getting the mortgage, finding the property and now finding a tenant.

Arshian · 9 April 2026

Agent replied · 16 April 2026

We are thrilled to have helped make your long-standing dream a reality! Our team takes pride in providing top-notch service, high-quality outcomes, and efficient processes, all while treating our clients with kindness. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Recently completed the purchase of 2 properties using Bridgfords. They have been brilliant from the start. Amazing service from Beverly and Thayf. Thayf went over and above to get details and carry out virtual viewing for the properties. I had problems with the solicitors and Beverly was persistent in chasing them and ensuring things were being progressed and that I was kept up to date with developments. I would highly recommend Bridgfords.

Jogi · 17 June 2023

Agent replied · 16 June 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Bobbie has been absolutely superb throughout the process of renting the property we fell in love with. The process has been made smooth with her constant communication via email and telephone. She went the extra mile for us as we experienced a slight hiccup on the way but Bobbie managed to overcome this with the landlord putting me and my girlfriend Emily at ease. I would not hesitate to recommend Bobbie or Bridgfords as the estate agent of choice. They have been that good we thought it was only fair to award Bobbie and her colleagues with a card and some chocolates :) Thank you and best wishes to you all!!PositiveResponsiveness, Quality, Professionalism, Value

Dominic1882 · 17 June 2022

Agent replied · 16 June 2024

Thank you for your excellent comments, recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Bridgfords in Burnley were recommended to me by someone who did some work on the property I was looking to sell. All I'm going to say is I have never been so impressed by a firm like I am with Bridgfords in Burnley. I wish all firms operated the way these guys do. Amazing, just amazing. From day one they went above and beyond to make sure that sale of my house was a success. Colin, Melanie and Beverley, I can't thank you guys enough. I was notified of all the viewings and feedback. Once the property was sold, Beverly kept me up to date on the progress of the sale, making sure things were moving on smoothly. I will definitely be recommending them to anyone asking for a reliable and efficient estate agent in the area. Once again, I thank the whole team for making my experience as stress free as possible. Best Wishes Abi

Abi · 17 June 2022

Agent replied · 16 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Delt with a lady called bobbie at the Burnley branch. She went above and beyond real credit to the company and everyone I spoke to on the phone was very professional. Thank you to a great team I would highly recommend. Yet again I had issues my side but Bobby and the team have come up trumps , again. If you go with any other company you've made a big mistake then guys are unbelievable. Thank you all

Andy · 17 June 2022

Agent replied · 16 June 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

We highly recommend Bridgefords in Burnley after selling our home with them. We had great, friendly, and professional service and support from Beverly, Rob, Melanie, and team from start to finish. I can’t thank Beverly enough for helping us through the process!

Zayanah · 17 November 2024

Agent replied · 8 December 2024

Hi Zayanah, Thank you so much for your wonderful 5* review! We're thrilled to hear that Beverly, Rob, Melanie, and the team provided you with great, friendly, and professional service throughout the process. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

Excellent service throughout the moving process. We were kept fully informed by all the employees of the Burnley office. It was good to deal with such knowledgeable and friendly people, who’s office motto should be “nothing is to much trouble!”

Alasdair · 9 April 2026

Agent replied · 16 April 2026

Thank you so much for your kind words! Our team at the Burnley office is always dedicated to providing top-notch service and making your move as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I want to say a big thank you to Beverly Drury for being very helpful and keeping me and my husband updated. Beverly chased and solved any information from all that where involved in buy our new home and our old home. Also Beverly was very friendly and understanding as we all know moving is a stressful time. Also thank you to all the member's of staff that answered the phone and showed us around our new home. Again helpful and friendly. Mark and Heather MeakesPositiveResponsiveness, Quality, Professionalism

Heather · 17 June 2021

Agent replied · 16 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I had a great experience with Bridgfords with the sale of my house , which had been quite a difficult lengthy process mainly due to the pandemic. However Colin and Beverley were first class - Colin who got the house on the market ASAP and gave me some sound advice along the way - Beverley then took over the reigns and did all the chasing of all parties, and was absolutely brilliant in keeping me updated at every stage and would always come back to me with answers to any queries I had. Overall top job and I won’t hesitate to use them next time I need to sell.PositiveResponsiveness, Professionalism

Nigel · 17 June 2021

Agent replied · 16 June 2024

Many thanks for the wonderful 5* review and kind comments. Best wishes, Lucy, Customer Relations.

5/5

Google

Bridgfords in Burnley are superb, it was my first house sale and they led me through the process very well. From the initial valuation and then the organising of viewings at the start to the exchange of keys at the end they were on the ball, very professional and always updated me with a phone call or email. They handled the negotiations with my buyers without any issues. They provide a very quick friendly service and I would highly recommend them to everyone.

Neil · 20 January 2025

Agent replied · 22 January 2025

Many thanks Neil for your fantastic 5* review and recommendation. I will of course pass on your kind hearted words to our Burnley branch. Best wishes, Lucy, Customer Relations.

5/5

Google

I had a fantastic experience with Bridgeford’s Estate Agency selling a property for me. Beverly and Melanie were outstanding, professional, attentive, and always ready to help. Their dedication made the entire process smooth and stress-free. Highly recommend their excellent service!

Patrick · 8 October 2024

Agent replied · 22 October 2024

Thank you Patrick for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Bridgfords at Burnley were amazing. Their efforts to sell the property were excellent. It took a while but during a pandemic what can you expect. They made sure it was well advertised and made sure that many people viewed it. Their enthusiasm did not falter as time went on. We were very pleased with the price we finally got. They could not have done more for us. Thank youPositiveResponsiveness, Quality, Professionalism, Value

Andrew · 17 June 2022

Agent replied · 16 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Today this letting agent got us our dream home! Massive thank you to Daniel and Sammy for what they have done so far and are continuing to do to help us get to the point of move in day. You’re all amazing. Big love to you all from Myself and Partner Martyn, we can’t wait to move into leamington!

Nicole · 21 August 2023

Agent replied · 16 June 2024

Thank you for your glowing 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

We have recently moved into our first new home, Samantha Crowley was our letting agent and we couldn’t have asked for a better one she is brilliant any questions we had, she had the answers always helpful and did her job well

Georgia · 2 August 2024

Agent replied · 23 August 2024

Thank you Georgia Mae for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

4/5

Google

Great experience with these guys definitely recommend. My case handler Melanie was amazing, in terms communication she was very helpful. Easy to reach and response time were quick. Definitely made the process way smoother and easy would definitely use this company in the future. THANK YOU Melanie

Maria · 17 April 2024

Agent replied · 16 June 2024

Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care

5/5

Google

The team at Bridgford's are second to none!! Very attentive and quickly responded whenever I had any queries etc. Bobbie and Sam in the lettings department were fab! Would 100% recommend using them again.

Charlotte · 9 April 2026

Agent replied · 16 April 2026

Thank you for your kind words! We are so happy to hear that you had a great experience with our team, especially Bobbie and Sam. We always strive to provide exceptional service and we look forward to working with you again in the future. Thank you for your recommendation! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I chose Bridgefords to rent our first house together with our children. Daniel was a massive help and made everything stress free and helped us through every step. Now we are done and very excited to get our keys and move in to start our new journey. A massive thanks to Daniel for all the help 👍 …

Liam · 22 July 2023

Agent replied · 16 June 2024

Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

As a landlord having a bad experience with previous management and tenant we were looking for a professional service but also friendly and understanding management. We found this with Bridgfords Burnley. Yazmin made us feel completely at ease and was helpful and honest. As I don't live in the north and as a result can't just pop in when there are issues, Yazmin has gone out of her way to help even on weekends. Now that I have a Tennant in my property and I don't have to worry about anything I don't give it a second thought. I would recommend Bridgfords Burnley to any landlord, they are amazing. And it's a massive change to what we had with previous management company.

Seraj · 18 June 2019

Agent replied · 16 June 2024

Hi Seraj Thank you for taking the time to leave this review. I am delighted to hear that Yazmin has dealt with everything regarding the property and tenancy for you. I will make sure your comments are fed back to her because she has definitely earned those 5 stars! Kind regards, Chris

5/5

Google

Very happy with our first real experience with an agent! We worked with Bobbie who was incredibly helpful and friendly throughout. She said she would have us moved by our desired date, if not earlier, and she delivered on her promise. She kept in touch throughout the entire process and didn't leave us with any uncertainties. Very easy to work with. Highly recommend. 10/10PositiveResponsiveness, Quality, Professionalism

Aishah · 17 June 2022

Agent replied · 16 June 2024

Thank you for your excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.

1/5

Google

After years of putting up with a sub standard house and complaining to the council i was then given notice to leave. Kirsty made blatant lies and told the council i wouldn't let contractors in to do the work (totally untrue) and then sends passive aggressive emails with threats to use my emails to make complaint against the council. I have never in all my life come across such a shoddy set up and totally unprofessional!! Do yourself a favour and stay away. Kirsty needs a customer care course ASAP...what a joke !

Claire · 18 June 2017

Agent replied · 16 June 2024

Sorry you feel you have received a bad service from Bridgfords, your comments are important to us to help us improve our service. I have looked in to your complaint and can see there has been an investigation for the damp issues you are having at the property and all procedures have been met with the council during this inspection. As advised, full work will be carried out once you vacate the property as it will be inhabitable while work is being completed. At Bridgfords we take any comments very serious, therefore Kirsty had to follow up any comments made by the council as we are part of the good landlord scheme with the council, this has now been followed up and dealt with as necessary. If there is anything else we can help you with please do not hesitate to contact us. Regards, Bridgfords.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bridgfords's Google reviews

Questions about Bridgfords Lancashire

How many reviews does Bridgfords Lancashire have?

Bridgfords's Lancashire office has 268 reviews across two platforms: 265 on Google, 3 on Yell.

What is Bridgfords Lancashire's rating?

Bridgfords Lancashire is rated 4.6 out of 5 across all 268 reviews, and 4.7 out of 5 on Google from 265 reviews.

Has Bridgfords won any awards?

Yes. In The Trusted Agent 2026 awards: Bridgfords, Burnley won Gold; Bridgfords, Stockport won Platinum; Bridgfords, Sale won Gold; Bridgfords, Halifax won Gold; Bridgfords, Wakefield won Trusted Agent; Bridgfords, Stalybridge won Trusted Agent.

Where is Bridgfords's Lancashire office?

Bridgfords Lancashire, 1A Manchester Road, Burnley, Lancashire, BB11 1HQ.

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