Trusted Agent profile
★★★★★
534 reviews across 2 platforms
Market Place, Lambourn RG17 8XU
Jones Robinson's Lambourn office at Market Place is rated 4.8 out of 5 across 534 reviews on two platforms, including 155 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Jones Robinson won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Jones Robinson. Each award is assessed separately from the review sites.
Every review we hold for the Lambourn office, from every platform, shown as written. First names only.
5/5
TrustpilotSpoke to "Becky" and she was helpful…
Spoke to "Becky" and she was helpful and professional. She put my mind at ease about finding the right property for me. She gave me some great advice and was very supportive.
Thank you, we really appreciate you posting this for Becky!
1/5
TrustpilotVery bad landlord experience
Very bad landlord experience. I would like to single out Warren for employee of the month for ignoring our emails until a commission was spotted and then he wouldn't leave us alone, this isn’t someone I want to do business with. I understand that a 'light touch' tenancy agreement means that over a nine year period Jones Robinson do absolutely nothing, they do not contact the tenant that they introduced nor do they carry out courtesy visits to ensure the property had not fallen into disrepair. The only reason the tenant stayed for nine years was due to the goodwill we created and work we carried out to ensure they stayed, which eventually cost us a very large 1.5% 'introduction fee' which was non-negotiable even though Jones Robinson had already received an even larger amount in admin fees for doing zero, nothing, nada. Jones Robinson charged us twice for roll over contracts and we had to ask for the money to be refunded, on another occasion the company failed to send the total rental monies and we had to ask for it. Landlords, I can only recommend that you check all the wording in the agreement (especially the small print) and do not roll over the tenancy agreement but start again. I would not recommend your business to anyone.
5/5
TrustpilotRenting enquiry with Becky
I talked to Becky today regarding a property to rent. She was really helpful, provided answers to all my questions and it was a pleasure to talk to her.
Thank you, Olga. Becky has loved being of help!
5/5
TrustpilotI met Georgie
I met Georgie at a property, she was polite, friendly and explained everything very clearly.She answered all my questions and I have since bought the property.
Thank you. Georgie has loved being of help!
5/5
TrustpilotI really appreciated Paula’s support…
I really appreciated Paula’s support through the process of buying my property. She was always in contact with all parties to ensure everything was aligned and running efficiently.
Thank you, Amy. Paula has loved being of help!
5/5
TrustpilotShe is very humble and nice person
She is very humble and nice person. Communicated every step to me when she came for the half year property search . On both occasions she has been amazing
Thank you! We really appreciate you posting this review.
5/5
TrustpilotElle …
Elle has done so well to getting the jobs done since the last 3 weeks . Hopefully she can continue for us .she has done a wonderful job .Thank you
Thank you, Tracey. Elle has loved being of help!
5/5
TrustpilotReally Friendly and Professional service.
Kate’s knowledge of the property and the area was very valuable to me, along with her advice on future saleability of suggested improvements I thought about was great insight.
Thank you, Dennis. - we really appreciate you taking the time to post this kind review for Kate.
5/5
TrustpilotBest company so far
Jones Robinson, Swift response and trustworthy. Their staff Elle Dobson MARLA has been so amazing, taking her time patiently with us. She is very respectful and kind.
Thank you for taking the time to post this review, Ophelia! Elle has loved being of help.
5/5
GoogleWe have been thoroughly impressed by firstly the friendliness of all the ladies here and there professional approach to the matter which was a stressful period for us after 44yrs of living at our previous address.
Thank you for taking the time to post this kind review, Richard! We really appreciate it!
5/5
TrustpilotNever give up!!
Through I particularly trying sale, Paula Rudge stuck with it and helped me not go crazy with a constant update of information and a sympathetic ear. Well done!
Thank you, Mr Frazer - we really appreciate you taking the time to post this kind review for Paula.
5/5
TrustpilotLambourn office
The agents I was in contact with were friendly, knew the area well, so we're able to answer my many questions and we're generally really lovely
Thank you, Michelle! We really appreciate you posting this review.
5/5
TrustpilotWe had very good experience while…
We had very good experience while watching property on Ascott Way, Rachel C. Wes very helpful and easy to talk which is very important to me :D
Thank you for posting this kind review, Katarzyna!
1/5
TrustpilotUnethical!
Unethical!! You cannot trust their words, make sure that you have everything agreed in writing from them.I'm tenant and was served 3 months notice to vacate and at the same time they told me that I can counter serve 1 month notice if I find something early.I found something and served them 1 month notice, called them and they agreed on handover date. In good faith I went ahead and paid my deposit and rent for next home.Now 10 days later they come back and say I cannot vacate and I must serve two months. That means I have to pay rent for two homes in todays difficult situation.My fault - I trusted their words in good faith. I don't have it in writing and hence can't do much.
5/5
GoogleI couldn't praise Toyah and Jo more, their hard work and support have been absolutely amazing! Always so quick when replying to emails and giving us constant updates - it's been an absolute dream. Thank you so much, we're so excited to move into our first home next week (after only viewing the house just under 2 months ago!) Thank you again!
Beth, what a lovely review - thank you for this, Jo and Toyah will be delighted to read your feedback! Hope your move goes well next week and we can be of service again in the future.
5/5
TrustpilotHighly Recommended
Jones Robinson offer excellent property management services, our property is managed by Elle Dobson, who is always very helpful, easy to contact, efficient and very knowledgeable.
Thank you, Pete. We really appreciate you posting this for Elle.
5/5
TrustpilotExcellent service
Paula Rudge and the rest of the team are very helpful. We are now close to our completion date and they’ve been helpful throughout the process.
Thank you for posting this review! We really appreciate it!
5/5
TrustpilotJust completed today
Just completed today. Paul and his colleagues have been extremely helpful throughout the process. I couldn't have asked for a better service. Very friendly and professional
Thank you, Sameh. Paul and the team have loved being of help!
1/5
TrustpilotAVOID INSTRUCTING JONES ROBINSON
We will definately NOT be employing Jones Robinson again as they fail to act in good faith, listen or follow clients instructions in a professional manner.
5/5
TrustpilotJude Buckley
Thanks @Jude for unwavering professionalism. Your attention to detail, clear communication, and expertise ensured a seamless process and instilled confidence in the property's evaluation
Thank you, Neha. We really appreciate you posting this for Jude.
5/5
TrustpilotInformative and great viewing
Informative and great viewing, Georgie gave us all the information we requested and also gave us space to think and talk.
Thank you, Dorothy. We really appreciate you posting this for Georgie.
5/5
GoogleExcellent service. Toyah was fantastic and kept us updated on how our purchase was progressing. She even helped with keeping us updated on the sale of our property. A real pleasure to have bought our house through Jones Robinson excellent service from the 1st viewing to completion.
5/5
TrustpilotJones Robinson
A very friendly, helpful team, efficient and resolved my issue's quickly, also a special thankyou to Nikki Jeffreys who manages my properties very efficiently
Thank you, Sharon. Nikki has loved being of help!
1/5
TrustpilotStay away from JONES ROBINSON!
Stay away from JONES ROBINSON!I wish to not give even one star! Full of liars. Strongly not recommend this Estate agent! Stay away from them!Purchased the property in Thatcham and waiting 6 months, vendor extent the sales forever and after that received the phone call that the vendor not sell the property any more. Probably go different buyer!I lost the oportunity to purchase the property because price increase dramatically. Jones Robinson don't care about buyers. The stress I go through with 6 months worth nothing. I wish to not touch them ever.This is the second situation with Jones Robinson that they let me down.Before I found the property in Newbury and make the offer. Then received the phone calls that the vendors change their mindPlease stay away from them!I wish the vendors and Estate Agents someone treat them exactly the same! "Karma always back"Feel sick when I think about this estate agent! The stress i go through caused to me the illness and depression because of them. They was ringing me everyday and pushing me to find out if my mortgage offer will be extended, they said otherwise the property will back to market again, jones robinson was giving me lots of pressure. I couldn't push the lender to make the decision right now.When I manage to extend the mortgage offer for another 2 month I received the phone call from Jones Robinson that vendors pull out from sales. After I was waiting 6 months. From october 2021 till the end of the April 2022Vendors didnt expected that my offer will be extended. After I manage to extend that he was surprised and find other way to pull out from sales saying illness reason.I was waiting 6 months and no illness, and then illness in one day! LIARS!PLEASE DO NOT EVER BUY FROM THEM ANY PROPERTY! DONT RISK!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jones Robinson's Lambourn office has 534 reviews across two platforms: 155 on Google, 379 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Jones Robinson is rated 4.8 out of 5 across all 534 reviews, and 5.0 out of 5 on Google from 155 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Jones Robinson, Lambourn won Trusted Agent; Jones Robinson, Newbury won Platinum; Jones Robinson, Devizes won Platinum; Jones Robinson, Marlborough won Gold.
Jones Robinson, Market Place, Lambourn RG17 8XU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.