Trusted Agent profile · Lambourn
★★★★★
535 reviews across 2 platforms
Market Place, Lambourn, RG17 8XU
Jones Robinson's office in Lambourn, at Market Place, is rated 4.8 out of 5 across 535 reviews on two platforms, including 155 Google reviews rated 5.0.
Every review we hold for the Lambourn office, from every platform, shown as written. First names only.
4/5
TrustpilotThank you Caitln-good service !
I made an enquiry with this estate agency about the new properties @ St Marys Gate Newbury. Caitlin was extremely helpful and provided me with good information about the site and location and we will certainly contact her again as soon as we have viewed the develpment and our house is under offer .
5/5
TrustpilotA first class service
A very responsive and supportive service in what has been a difficult time for the family, but made all the more easier by Jones Robinson. Always available on the other end of the phone.Nothing has been difficult so far with a very smooth process.
Thank you, Hugh! We really appreciate you posting this review.
5/5
TrustpilotExcellent Marketing Advice
We received excellent marketing advice and high quality service from Tayler. She is always responsive and honest. So far everything she has said has materialized. What more can you ask for? In addition, she has an excellent sales team behind her who are also very responsive.
Thank you for taking the time to post this review! Tayler has loved being of help.
5/5
GoogleLovely experience working with Jo and the team so far, from the moment we enquired; very responsive, easy to chat to, knowledgeable and patient with all of our questions and queries. No problems or questions asked when we needed to change viewing times. We look forward to continuing to work with you!
5/5
TrustpilotMikyle Andrews (Devizes Branch)
Mikyle Andrews did a market value appraise on my property. He had a very professional approach and I would highly recommend Jones Robinson. The service I received was of a high standard and completed within the time frame I required.
Thank you for taking the time to post this review, Fiona! Mikyle has loved being of help.
5/5
TrustpilotThe Lambourn office at Jones Robinson…
The Lambourn office at Jones Robinson have been brilliant throughout this process, always very helpful with excellent communication keeping me up to date on proceedings. A particular mention to Toyah who has been my primary contact and couldn’t have been more helpful!
Thank you, Izzi - we really appreciate you taking the time to post this kind review for our Lambourn Team!
5/5
GoogleWe highly recommend Jones Robinson Lambourn. We recently sold our property with them and all the staff are very professional, friendly and were accomodating to all our needs. If you are in the market for selling or buying there is no better estate agents.
Julie - thank you for taking the time to post this lovely recommendation for the Lambourn team.
5/5
TrustpilotHouse viewing experience
Lambourn office arranged a viewing of the property for us at our convenience. Carrie showed us around and was very informative. She provided quite a lot of details about the property we were viewing. We were happy with the service provided.
Thank you for taking the time to post this review, Preeti! Carrie has loved being of help.
5/5
GoogleJo, Toyah and Carrie have recently been selling the house next to ours and they have had a lot of interest and even more viewings! As we share a drive, I was a bit concerned that we might have slight parking/viewing carnage but they had it covered! Very organised, even on a day when they had viewings all day! Thank you, all.
Thank you Rachel we really appreciate you posting a review for us!
5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️
Becky dealt with me getting a new home after multiple times of seeing me! 😄 she has been very friendly and professional every time. Made it a smooth letting experience and answered any questions. Highly recommend this estate agent/letting agent. ⭐️
Thank you, Beth. Becky has loved being of help!
5/5
TrustpilotThank you guys!
Toyah & Team helped us with a sale & purchase. Toyah communicated with us from start to finish & assisted with any questions we had throughout. It was a fairly quick process & as stress free as it could be. Thank you guys!
Thank you for posting this review, Karli! We really appreciate it!
5/5
GoogleToyah & Jo for making a stressful process less so, thank you so much Great service, quick responses, very professionalPositiveResponsiveness, Professionalism
Thank you for this review, Judith - Jo and Toyah were so pleased to be of help and we appreciate you taking the time to post your comments!
5/5
GoogleJo is very knowledgeable. We spoke on the phone and she went above and beyond with helping to accommodate my property search. Have not purchased yet with them but initial experience has been fab!
Thank you for taking the time to post this review. Jo has loved being of help!
5/5
TrustpilotLambourn Office
All the staff at Jones Robinson in Lambourn are friendly helpful and professional when dealing with them.When we have enquired with interest on various properties listed from the Lambourn office they are always quick to respond to our enquires.
Thank you, Tracy - we really appreciate you taking the time to post this kind review!
5/5
TrustpilotAssured by knowledge of local market…
Assured by knowledge of local market and wider economic influences on the housing market. We did not achieve the original listing price for these reasons and our expectations were managed. Regular communication throughout the process was greatly appreciated. Efficient and friendly service.
Thank you, Janet - we really appreciate you taking the time to post this review!
5/5
TrustpilotPure perseverance
I had the pleasure of having Paul helping me throughout my purchase of a property. Through unforeseen setbacks, he didn’t give up and always had a positive attitude to everything along the journey and managed to deal with both parties very professionally.
Thank you, Chris. Paul has loved being of help!
1/5
TrustpilotSteer clear of these clowns!…
As an experienced landlord paying for the top service as sold by Jones Robinson to myself; the communication received was quite frankly disgusting, the amateur mistakes made by JonesRobinson not much better, especially regarding the "top" service I was sold you would expect to receive much better.In trying to make a complaint I was made to feel that it was my fault to the point of not being able to discuss my problems without being constantly interrupted and talked over. To date JonesRobinson have caused several financial issues now, along with one family feud due to managing to lock 3x sets of keys in the house and contacting alternative family members that they had no authorization to do so, again at further cost to myself.The latest round of poor service involves poor communication with reference to receiving a late payment, subsequently this has since cost myself further financial problems. My advice is to steer clear of Jones Robinson! In my opinion they are very below par, with extremely rude staff. I will be moving my custom elsewhere as soon as possible and at any cost that I may incur.Let me start by explaining out my issue regarding the service I have received with regards to poor communication;I was notified that the tenants would like to pay late, I was questioned as to whether this would be acceptable.My response being that so long as the money was within my account before the next month began it would be ok.This email was never responded to, so I believed the money would be going in before this date.It was only responded to when I emailed on the last day of the month after I had checked my account.A simple email would have saved me an awful lot of time and effort with having to move money around, ringing my mortgage lender and obtaining what now is a black mark against my credit rating as I could have reacted in a different manner.This is just one one the amateur mistakes JonesRobinson made. 100% do not entertain trying to working with these fools!.
5/5
TrustpilotProfessional and excellent service
I was quite impressed with how fast and efficiently my problem was fixed. It was professional, kind, and kept me updated throughout the process. Thank you for the wonderful service!
Rohit, thank you for take the time to post this kind review!
5/5
TrustpilotTheir response to my enquiries was very…
Their response to my enquiries was very quick and helpful. Becky, the lady I spoke to was very calm and helpful on the phone. I will highly recommend Jones Robinson & Church Robinson, for anyone looking to rent a property.
Adonis - thank you for posting this lovely recommendation!
5/5
TrustpilotTerrific service, excellent attention to detail.
The lettings team at Jones Robinson managed my property in Newbury for the past year. They were fantastic. From finding tenants and sorting contracts to looking after my property for the following year (thanks, Jack). Terrific service, excellent attention to detail.
Thank you for posting this review, Judith! We really appreciate it!
5/5
TrustpilotThank you
We were very happy with the service provided by Jones Robinson. All the staff were welcoming and helpful. We were in direct contact with Andrew who answered lots of questions, and gave prompt responses to phone calls and emails.
Thank you, Clare. Andrew has loved being of help!
5/5
GoogleFrom start to finish I can't rate the Lambourn office higher. We had many viewings , with different members of the family. We also had a few blips along the way, nothing was too much trouble for Toyah , Kay or Jo. Many thanks . Cherie
Thank you for posting this lovely review, Cherie! We really appreciate it!
5/5
TrustpilotWe found the JR team at Lambourn most…
We found the JR team at Lambourn most helpful and they went above and beyond what was expected. They were friendly and professional in all matters in what can be a very stressful time.
Thank you, Steve - we really appreciate you taking the time to post this kind review for our Lambourn team.
5/5
GoogleJo was absolutely fantastic, super professional, helpful and friendly. She answered my endless questions on reply and made a stressful process so much more comfortable. She goes above and beyond
Thank you for taking the time to post this kind review, Lorna! Jo has loved being of help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jones Robinson's Lambourn office has 535 reviews across two platforms: 155 on Google, 380 on Trustpilot.
Jones Robinson Lambourn is rated 4.8 out of 5 across all 535 reviews, and 5.0 out of 5 on Google from 155 reviews.
Jones Robinson Lambourn, Market Place, Lambourn, RG17 8XU.
