Trusted Agent profile · Lambourn
★★★★★
535 reviews across 2 platforms
Market Place, Lambourn, RG17 8XU
Jones Robinson's office in Lambourn, at Market Place, is rated 4.8 out of 5 across 535 reviews on two platforms, including 155 Google reviews rated 5.0.
Every review we hold for the Lambourn office, from every platform, shown as written. First names only.
5/5
TrustpilotWe just bought our house from Jones…
We just bought our house from Jones Robinson Lambourn after seeing a number of houses with them, absolutely amazing service from Kay in finding a suitable house, with Toyah always able to answer our questions when viewing and to Jo who help us with the final purchase. Communication excellent through out and just so accommodating. Thanks you Lambourn Ladies.
5/5
TrustpilotI rent the property from Jones Robinson…
I rent the property from Jones Robinson over 5 years. My property manager Elly Dobson always help to sorting the problems in very short time. I have autistic son with very challenging behaviour (he broke a few things in the property)Elle kindly support me and my son ,she make everything in the property more safe for my son.I am very appreciate all support and understanding.
Thank you for taking the time to post this kind review, Liudmyla! Elle has loved being of help.
5/5
TrustpilotStress free sale
I was very impressed with the level of service from both the marketing and conveyancing teams. They were both professional and friendly and gave me regular updates on the process. They worked very hard on chasing up buyers and solicitors in the chain so that an exchange was completed at the earliest opportunity. I am very grateful for a stress free sale and would highly recommend them.
Thank you for posting this review, Sarah! We really appreciate it!
5/5
TrustpilotBecky was really quick to respond to my…
Becky was really quick to respond to my enquiry in a friendly and helpful manner, thank you!
Thank you, Jodie. Becky has loved being of help!
1/5
TrustpilotAvoid renting with them
These people behave appalling, they do not communicate with one another and are rude and patronising, and treat your deposit as a money making scheme. I am glad the Tenancy Deposit Scheme saw some kind of sense after it went to dispute, but I should not have been put through the stress of the process due to the laziness and mercenary behaviour of callous and greedy Jones Robinson staff
5/5
TrustpilotJude Buckley was here today to check…
Jude Buckley was here today to check our property. She was very kind and helpful.Thank you,Andrea
Thank you, Andrea! We really appreciate you posting this review.
3/5
TrustpilotBad service: A complaint is a gift
There is an article in The Economist magazine called “Bad service: A complaint is a gift. And Americans get better service than Brits because they know how to give it.” Look it up. (I've also copied the text below)This Estate Agent (part from spelling my wife's name incorrectly, and failing to change it after being told it was wrong) would do well to read it.I've dealt with Estate agents in France, Malaysia, the US, Canada and the UK. I am licensed with a broker in Florida.This is the first time we have ever felt, as customers’ we are wrong. A "Can't do" rather than a "Can do company". There is a name for people like that, but it slips my mind.“It's company policy” is not an excuse, when the policy is wrong.--------------------Bad serviceA complaint is a giftAnd Americans get better service than Brits because they know how to give itAUSTRALIANS call the British “whingeing Poms” because they grumble so much. But a new study suggests that Brits should whinge more, not less.A team led by Chris Voss of the London Business School found that service quality in Britain is typically worse than in America. One reason, the research suggests, is that British customers complain less about bad service than hard-to-please Americans do.The failure to grouse is pervasive. Hunter Hansen, an American who runs the Marriott hotel in London's Grosvenor Square, notes that a British guest would make a fuss only about a significant problem, and even then, would do so in a roundabout way. Americans are critical of even small mistakes.The result, Mr Voss finds, is that Brits suffer. But so do companies in Britain's service industries: they do not receive so much unsolicited feedback, and thus lose a chance to improve service quality. Indeed, they may spend more than they need to do on service-quality improvements, because they do not get direct help from customers.Management gurus know more about how companies respond to complaints than about why the British are phlegmatic. In America, well-run companies have “service recovery” strategies. Staff at the Marriott group are drilled in the LEARN routine, Listen, Empathise, Apologise, React, Notify, with the final step ensuring that the complaint is fed back into the system. The Ritz-Carlton hotel chain, another with a good reputation for handling complaints from customers, trains its staff not to say a mere “sorry” but “please accept my apology” and gives them a budget to reimburse cross guests.When Brits finally screw up their courage to grouse, they get results. Mr Voss told his doctor that he would appreciate speedier feedback after a consultation. “The next time round, I got it,” he says, in mild surprise.
5/5
TrustpilotClare was great
Clare was very friendly and professional. She was informative about the local market and gave us some excellent advice.
Thank you, John. Clare has loved being of help!
5/5
GoogleHad a lovely viewing this morning at a property with Carrie. She was welcoming and we had a lovely experience! Thanks so much for a great experience Carrie 😊. …
Thank you, Beth. Carrie has loved being of help!
5/5
TrustpilotThe whole team at Jones Robinson in…
The whole team at Jones Robinson in Lambourn have made the entire experience of buying a new home an enjoyable process. I have had regular updates from Toyah, Jo and Kay who all have a friendly, relaxed approach and give good, clear communication. It feels like I have known them all years rather than weeks and can’t wait to thank them all in person!
Thank you. We really appreciate you taking the time to post this kind review for Toyah, Jo and Kay!
5/5
TrustpilotHi I don’t normally do reviews but I…
Hi I don’t normally do reviews but I feel the need to given the 5 star treatment from all the staff at jones Robinson (Lambourn branch) absolutely fantastic from start to finish selling my flat ! A special mention for Toyah she went above and beyond in helping guide me through this process! Well done team ! I would highly recommend this company
Thank you for taking the time to post this review, Christopher! Toyah and the team have loved being of help.
5/5
TrustpilotVery helpful and caring
Elle Dobson is a very helpful and caring person. Very easy to talk to.
Thank you, Antonio. We really appreciate you posting this for Elle.
5/5
GoogleJust want to thank the guys at Lambourn Jones Robinson. Jo and especially Toyah have been amazing, keeping me up to date with my sale progressing and chasing people up when needed. Highly recommended them.
Thank you so much for this recommendation, this is fabulous feedback for Jo and Toyah, they will be absolutely thrilled to read your comments, and loved being of help!
5/5
TrustpilotBecky was incredibly helpful and was…
Becky was incredibly helpful and was genuinely engaged and helpful in answering my questions!
Thank you, Michael. We really appreciate you posting this for Becky.
5/5
TrustpilotJones Robinson have been very helpful
Jones Robinson have been very professional and helpful from the start. We are first time buyers and we have had an offer accepted on the house we really liked. Tayler in particular has been really good in keeping in touch and helping us in terms of the processes involved. I would recommend using both if you are looking for property in the Newbury area.
Thank you, Luke - we really appreciate you taking the time to post this kind review.
5/5
TrustpilotJude was very helpful throughout the…
Jude was very helpful throughout the viewing, she was very knowledgeable and polite.
Thank you, Ellie. Jude has loved being of help!
5/5
TrustpilotElle is super helpful and always on…
Elle is super helpful and always on hand should I need anything. Fantastic!
Thank you, Johanna. Elle has loved being of help!
5/5
TrustpilotMy partner and I recently appointed the…
My partner and I recently appointed the Devizes Jones Robinson team for the sale and purchase of another property. All members of staff were extremely helpful, friendly, always returned calls if they were busy and kept things calm in what is actually a very stressful time. Many thanks especially to Andrew who dealt with several challenging parts of the sale !
Thank you for posting this kind review, Carol! Andrew and the Devizes team will love reading these kind comments.
5/5
GoogleJones Robinson - Lambourn have been amazing in helping us purchase our new home. They are an estate agent that really care and always go out of their way to help and offer advise. All the ladies in the office made the whole process as stress free as possible. Thank you so much!
Thank you for taking the time to post this review, Sarah! The Lambourn team have loved being of help.
4/5
GoogleA pleasant experience with all members of staff at Jones Robinson throughout both the exchange of correspondence and viewings of properties. I had a multitude of questions which were always answered, even if the girls in the office had to go away and research the response. This also goes for questions that crop up after the conclusion of sale, ever so helpful when you are new to the area. Finally, thanks for the bottle of gin girls; a good touch when you move in and the cupboards are bear!
Thank you for your kind comments, Harry, we are pleased to hear the gin went down nicely!
5/5
GoogleI had the pleasure of viewing the most stunning house with Claire yesterday. I have had a lot of experience with estate agents and I can honestly say she was the best, completely natural, super friendly, not pressurising and made the whole experience very enjoyable, if only every agent was like this! I would predict that all the other sales negotiators here would probably be exactly the same, also they provide a fabulous video on the online particulars which is so helpful, most agents videos are just reproductions of the photos but this is a walk around one showing all different angles of every room and the gardens, genius, why isn’t every estate agent like this? Well done guys
Thank you so much Layla! This is such a lovely review for Clare, she will love reading this!
5/5
GoogleWe have had a fantastic experience with Jones Robinson Lambourn branch. From start to finish Jo, Toyah and the whole team fill you with confidence, give great advice and generally help you through each step of selling and buying a property in the area. Worth every penny! We feel like we are now part of the family and are on a first name basis. Absolutely would not hesitate to use their services again in the future. We are lucky to have them in the village.
Thank you, Mary, for posting this kind review for Jo and Toyah! They will be delighted to read this and have loved being of help!
5/5
TrustpilotDifferent to all others in quality
The key difference is the listening, attention to every detail and communication. From first meeting and advice on marketing with Mykyle and the superior materials produced and contacts made. Finally to the experience and proactive approach to get things to completion from Andrew. Also the reassurance and updating that helped me stay sane! Stunning throughout and highly recommended
Karen - thank you for posting this lovely recommendation for Mykyle and Andrew!
5/5
TrustpilotJude Buckley was very polite and…
Jude Buckley was very polite and professional no problems whatsoever. Thank you.
Thank you, John. We really appreciate you posting this for Jude.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jones Robinson's Lambourn office has 535 reviews across two platforms: 155 on Google, 380 on Trustpilot.
Jones Robinson Lambourn is rated 4.8 out of 5 across all 535 reviews, and 5.0 out of 5 on Google from 155 reviews.
Jones Robinson Lambourn, Market Place, Lambourn, RG17 8XU.
