Jones Robinson Lambourn reviews

★★★★★ 5/5

Trustpilot

Elle Dobson has been extremely helpful!

Elle Dobson has been extremely helpful making sure our stay in the property is well managed and maintained.Quick to respond, easy to get hold of and willing to go above and beyond to sort things out.

Nicholas · 22 April 2024

★★★★★ 5/5

Trustpilot

Great communication

Recently purchased a house via Church Robinson. Gary, Dawn and Katrina were professional, organised, thorough and kind throughout. Queries were always replied to promptly and communication was good throughout the process.

Lizzy · 12 July 2024

★★★★★ 5/5

Trustpilot

Jones Robinson has been amazing helping…

Jones Robinson has been amazing helping us with our move! One person in particular has been amazing, Amelia Dell!

Jasmin · 11 May 2026

★★★★★ 5/5

Trustpilot

JR Lettings Management

While my initial experience was overwhelmingly positive, I did encounter a brief period of subpar communication and management. However, since Elle has assumed management of my property, I have been consistently impressed with the elevated level of customer service and property management.Under Elle's management, I have noticed a significant improvement in the way issues are addressed and resolved in a timely and efficient manner. Her dedication to ensuring that all parties involved - including tenants and property owners like myself - are satisfied is evident in her proactive approach and willingness to listen to concerns.Elle's management style is professional, organized, and transparent, which has restored my confidence in the property management process. Her ability to effectively communicate with all stakeholders has alleviated any concerns I may have had about the previous period of subpar service.

JS · 19 June 2024

★★★★★ 5/5

Trustpilot

They are polite and keep you informed…

They are polite and keep you informed of any developments. One fee covers everything. Good to deal with.

Robert · 16 May 2026

★★★★★ 5/5

Google

I have just sold my house through Jones Robinson in Lambourn. Jo, Toyah and Clare were incredible to deal with! So friendly, supportive and professional. Great communication and they made the whole process of selling a breeze!! I will certainly use them again and highly recommend them to anyone buying or selling in the area.

Imogene · 25 October 2022

★★★★★ 5/5

Google

I was very pleased with the efficiency of all the ladies in the Lambourn office. Toyah, Jo, Kay and Carrie were very helpful, accommodating. Promptly answering any question I had...(believe me I had plenty). Buying a property stressful?....not with these ladies. Thank you.

Laura · 25 October 2023

★★★★★ 5/5

Trustpilot

Outstanding Sales Team

I have just sold my property through Jones Robinson, Newbury. Tayler Reynders handled my sale. She is an extremely proactive and determined lady. She kept me well informed about potential buyers and offers. In addition, the viewings team also did an extremely good job in keeping me up-to-date in a very timely manner. They did a significant number of viewings on my property and always seemed on the ball and fresh. I highly recommend Jones Robinson.

Claire · 8 August 2024

★★★★★ 5/5

Trustpilot

Very Good Customer Service

I met Anisha at the office in Newbury and she was far more than I imagined. Very professional and yet so simple and easy to communicate with.She got off her desk and opened the door for me as soon as she saw I was coming - which I’ve never met anywhere else.As if that was not enough, she made sure my visit was very brief and that I was comfortable.I’ll recommend her services and Jones Robinson as a whole for making my search for a home very easy.If I could give 6 stars I would without any regrets.

Mr · 13 May 2024

★★★★★ 5/5

Trustpilot

We've used Jones Robinson for get our house

We've used Jones Robinson for get our first house and they have been nothing but helpful throughout the process. Elle has been amazing in sorting out any issue that we may encounter. 10/10 recommend

Thomas · 2 April 2024

★★★★★ 5/5

Google

The service was excellent. The person who originally showed us the property (Carrie) was very knowledgable and our main contact, (Toyah) was industrious and resourceful. Good work.

Parvis · 16 February 2026

★★★★★ 5/5

Trustpilot

Thank you Jones Robinson Devizes

We have just embarked on the biggest decision of our lives, moving home!! To accompany us on this journey we have chosen Jones Robinson incorporating Martin Walker Devizes to market our property. Our contact with the staff at this branch has been exemplary. The attention to detail has been excellent . We are very pleased with the service provided. We look forward to a successful sale . Well done to all of you at Jones Robinson, we could not do it without you!!!

Linda · 4 May 2024

★★★★★ 5/5

Trustpilot

Since I took house really it is amazing…

Since I took house really it is amazing stress less staff so kind and professional.

Souib · 21 May 2026

★★★★★ 5/5

Trustpilot

I have been contacting several estate…

I have been contacting several estate agents in Newbury as I'm moving into the area, Firstly the phone was picked up really quickly didn't ring off or go to voicemail, I spoke to an incredibly helpful lady called Elle, she was so knowledgeable, and polite. I have found house searching such a daunting process but she really empathised and helped point me in the right direction. I will ask for her by name if I need to contact Jones Robinson again - Thank you, a credit to your team!

Georgie · 25 April 2024

★★★★★ 5/5

Trustpilot

Company has very streamlined processes…

Company has very streamlined processes which helps both tenants and Landlords a seamless transition from start till end of tenancy documentations. Paige was very helpful since beginning in guiding me to complete the documentation.

Aresh · 11 March 2024

★★★★★ 1/5

Trustpilot

Wouldn't touch with a barge pole

Where to start....ok....So I was interested in buying a property they had recently listed that came with planning permission to convert from a coachhouse into what could have been a very nice family home for us.When I first contacted them the lady I spoke to didn't seem to know much about the property but claimed there had been 2 viewings with one about to make an offer.The advert said there was planning permission for a double garage but I couldn't find it with the council and when I told her this she said she didn't know and would find out from the seller. I arranged a viewing to go see the property and was told I'd be shown round by another lady called Caroline who actually knew the details about the property. I finally after much trying got hold of her to ask for some more details, she was very abrupt/arrogant on the phone and clearly wanted to get rid of me as quick as possible, I asked a few things about the property to which she said send your offer and questions / conditions in an email which I did. She insisted once the work was done the house would be worth £1.1m but having looked at other property that had sold for that kind of value in the area which were larger/nicer I said is that realistic surely it would be at most £900k to which I got "well you're entitled to your own opinion" which I thought was a bit rude! I asked her about the garage planning permission and said the sellers were drawing up the plans and hadn't applied for the permission yet!!!Anyway so few days later we went to take a look and instead was met by a different lady as apparently Caroline couldn't make it because she had a migraine. This lady was different from the one we first spoke to on the phone but she knew absolutely nothing about the property other than it had 5 viewings with one potential offer. She gave me a pack showing the land boundary as being several acres even though the detail said 1.4 acres. The site was in the process of having old buildings demolished and fences which belonged to the property were being removed and used on the neighbouring property also owned by the seller. It wasn't clear what state the property/plot was going to be left in if I was to actually buy it. The next day I contacted them as we noticed the property had a septic tank and this hadn't been mentioned before, I asked what size it was and where the soakaway was and its size to which Caroline said he didn't know but she would find out. There was also a discrepancy over the land boundary as the seller wanted to reduce the title from its current 7 acres to 1.4 acres but even though I had asked a few times for what the new boundary would be on a drawing/plan I never received anything. Anyway the next day I got an email through saying this property was being treated as a "virtual auction" due to the vast interest and to make a best and final offer by end of the week. Caroline then called me and said sorry that email came to me before we had a chance to speak and oh btw you the septic tank is too small and will need to be replaced. I was still not provided with any of the information I asked for and was being forced to make a best and final offer without knowing the full details of the property or where the actual land boundary would even be.Anyway I dropped my offer due to the septic tank issue and then was told on Friday that I had been outbid.Personally I found the whole experience with this estate agent frustrating and poor all because I didn't agree with their current and post completion evaluation, they provided me with very little information and it seemed they had already had a "favourite buyer" and wasn't fussed about anyone else interested in the property who had valid questions/concerns.

Jon · 11 March 2023

★★★★★ 5/5

Google

I don't think we would have got through the buying process without the persistence of Toyah, from Jones Robinson lambourn, keep chasing the sellers, other estate agents and solicitors even when she was not supposed to be working. Thank you!

Barbara · 11 October 2025

★★★★★ 5/5

Trustpilot

Used church Robinson for sale if our…

Used church Robinson for sale if our house working with Raffaele we got a sale with full asking price on first day- it was a good service from the whole of the team.

Gareth · 16 December 2025

★★★★★ 5/5

Google

We can’t thank Toyah and Jo enough. They were professional, polite and very helpful. They took time out over the Christmas period when they should have been spending time with their families to sort issues out. Thoroughly recommend them. Thank you again and we wish you all the luck! 😉 …

Rebecca · 25 October 2022

★★★★★ 5/5

Trustpilot

From start to finish

From start to finish, our experience with Church Robinson was smooth and reassuring. The team made what can often be a stressful process feel well-organised and straightforward.

Arthi · 30 January 2026

★★★★★ 4/5

Trustpilot

Elle Dobson is handling my property

Elle Dobson is handling my property. I live outside the UK. Communication can be a bit tricky at times due to the hours I work. Elle does a really good job.

Janice · 15 April 2024

★★★★★ 1/5

Trustpilot

Poor definitely not worth the hassle, advise go elsewhere

Upon letting out the house and providing JonesRobinson 3x sets of keys they then proceeded to provide the gas engineer all 3x sets! The gas engineer subsequently locked all of the keys in the house ending up costing myself money and after JonesRobinson contacted my mother without consent caused a family feud owing to not only rudely and demanding she run down another set of key but also putting pressure on her to provide them as soon as possible.We then had a late payment that was agreed must be paid before a certain date, no communication was made to notify me that this payment would actually be later than this agreed date and I again subsequently had to fork out of my own pocket in overdraft fines and spend time sorting other payments. If this had simply been communicated then other money could have been transferred to cover accordingly. In attempting to make a complaint the service provided was just disgusting to the point I ended up losing my temper due to constantly being talked over by a JonesRobinson employee almost making it feel as if it was my fault.We have then had sink issues that when you request feedback on simply end up with no answer. The oven, again no feedback, ultimately I did persist with this and several email and around a month later received feedback.This all amongst other issues and with the absolute mess of JonesRobinson not knowing if the conservatory had been paid for, myself having to state that I in fact hadn't paid for it yet and then having to request both payment details and invoice from JonesRobinson TO PAY THEM, utter joke!. Owing to the fact I was then abroad working I was unable to pay immediately owing to JonesRobinson causing the initial delay to which I was then threatened with further costs when I had committed to payment the whole time (albeit come up against a few issues with foreign transfer and the working abroad) I was held to ransom by JonesRobinson with them not releasing my tenants rent, again not communicating, costing me yet again.There is simply a one way attitude at JonesRobinson in that the home owner should bear the cost, time and time again costs were requested when simple fixes were possible or the tenants were at fault. One example is the property apparently required a new fridge, upon requesting what the problem was I was told the fridge was leaking, I then had the tenants defrost the fridge and owing to changes in the weather temperature the overflow pipe had frozen, this is simply common sense and very basic living yet the onus is put upon the landlord to fix. Another example was the previously mentioned oven that was I was notified as not get hot enough with the door open? Send out a engineer = nothing wrong, oven works perfectly fine!After all this the tenants that were sourced by Jones Robinson decided to become squatters causing more financial pain for myself. Jones Robinson decided upon themselves to stop the legal process to evict them with no communication of this to myself owing to a house being found by the council, this was simply verbally from the tenants with no concrete evidence to back it up.JonesRobinson were not able to obtain a direct contact to the housing association sourcing a home for the tenants, making up several statements or using the verbal garbage from the tenants, I took this upon myself to obtain a direct contact with the housing association that took under half an hour to do so and had I have had the correct level of authority as JonesRoinson had then they would have shared the information I was seeking.One plus was I threatened to leave to which JonesRobinson did allow me a years free management fees, however all in all it really would have been better to have left.Communication is rude, poor, attitude problems persist with several staff members. Really bad experience of a first lettings experience.NEVER AGAIN with JonesRobinson!

Rakel · 7 February 2023

★★★★★ 5/5

Trustpilot

Five-Star Review for Seb Walcott

I had a great experience working with Seb Walcott. He was professional, attentive, and made regular check-in calls while recommending properties well tailored to my needs.

Emma · 7 February 2026

★★★★★ 5/5

Trustpilot

Found Elle Dobson very supportive and…

Found Elle Dobson very supportive and organised. Always there to help whenever we needed Jones Robinson Services when we rented through them. Would highly recommend Elle great property manger.

Abbie · 20 May 2024