Stirling Ackroyd Streatham reviews in Lambeth

★★★★★ 5/5

Google

Rio Bell was absolutely fantastic. She was very professional, provided reliable advise and she went above and beyond my expectations. From the first call I made to the agency, she was able to find me a house straight away. She stands out beautifully from all the other estate agents. Absolute star! Thanks again.

M · 24 July 2024

★★★★★ 5/5

Trustpilot

Fantastic Estate Agents and even better staff - Thanks Sarah!

I do want to say, genuinely, that I've loved living in my property and having Sarah Jones as my property manager with Stirling Ackroyd. It's been a great place and I've been really happy in it. More than that though, I want to thank you for everything over the course of the tenancy. You've been brilliant to deal with throughout and I really do appreciate it, Sarah! Thank you all

David · 1 June 2026

★★★★★ 5/5

Google

I had a really great experience and it was all due to Rio at Stirling Ackroyd. She went above and beyond to help find flat. With the little time I had due to work and other commitments, she made things easy and efficient. Would 100% recommend Rio!

Jessica · 15 October 2024

★★★★★ 1/5

Trustpilot

This could turn into the longest…

This could turn into the longest negative review ever written but will abbreviate it as much as I can. Issues faced was nothing to do with the letting agent who showed us the property as she (Becky) was amazing. The problems started with the management company side of things and the pure neglect they have shown us as tenants, being all for the landlord and not us:1) Fridge broke, we had to store our sons medicine so was made clear that this was urgent to be resolved. I offered to buy a fridge because of the importance and they said no it cannot be done the landlord will approve the purchase that they find and it will resolved. 7 days this took to get a fridge, I could have had the exact fridge that was supplied delivered next day by currys!2) Carpet coming away from runners and on the stairs, trip hazard. Took 2 months to have someone to come see this. 3) When moving in we was told the garden would be dressed back to a level that was easy to manage. This was never done and we was left with 4ft weeds and stinging nettles over a 20m2 area of the garden, really great when you have an 18month old. Anyways after constant chasing a workman was sent round who said "I am being paid a bit of cash to do this, never done anything like this so will do my best". Credit to him he did do his best and worked very hard. But should maybe a specialist not been sent round, a official contractor with liability insurance? Illegal? He took a tree out with a hand saw!Anyways from point of reporting this took 7 months to get someone over. Still not even done as they left debris and didnt remove the weeds just cut them short. All grew back in 4 weeks. When the clearance started a skip was provided we was assured this would be gone by the weekend as it was blocking all of the drive so we had to park our cars on the roadside over night where they are not insured to be, even this could not be arranged properly, the skip was removed 4 days after the quoted day given.4) Boiler broke and kitchen sink leaking from underneath - Boiler engineer come round and said a new part was needed. 5 weeks until the go ahead was given for this and the repair carried out. Engineer looked at the sink and confirmed that the sink and tap had been badly installed and needed to be repaired or replaced to stop the leak. The answer we was given by the management company "you must be using it wrong". I can assure you in my 36 years I have learnt how to use a sink.5) Flooring bards in the kitchen where missing or broken, this again took just over 2 months to resolve. Now the final and main issue:We signed a 3 year contract. Phone call on a Saturday morning to say the landlord needs to sell the house as they cannot afford to run it. So will be ending or tenancy in November, we said ok but we need to start looking now due to the housing demand and should we find something then we will serve a month notice. Well we did find somewhere, so served 2 months notice. Just doing our referencing and Arran at the management company will now not complete the referencing until he hears from the landlord about if she wants to charge us remarketing fees for the early exit? We was told, she is selling the house because she cannot afford the house, had we not been told that then the notice would never have been served until our contract stated we could. Fine charge us fees but complete the referencing and do not hold us over a barrel as we are just trying to secure a nice safe home for our family. Time and time again we have been let down by the management side of things and I for sure will never recommend Stirling to anyone. Arran is great for landlords but not for tenants. If you rent through Stirling then make sure the landlord is not paying them to manage the property because you will get treated like absolute S**t if they are. The house is literally falling apart, through all the problems we have continued to pay our rent on time and in full each month, maintain the property as best as we can and even make some improvements but this is not seen good enough to simply complete the referencing. Appalled by the treatment we have and are receiving.

Jordan · 14 July 2022

★★★★★ 5/5

Google

I would like to say thank you to Kurwahn Grazette-Coote for all his help while I have been looking for a flat to rent. He was my initial contact and was very professional, helpful and friendly. He called to ask how the visit to the property had gone while I was filling in the application and was really helpful with a couple of queries I had about the form. He iis definitely an asset to your company

Theresa · 23 October 2022

★★★★★ 1/5

Trustpilot

Disappointed

I have sold many properties using several different estate agents. I am sorry to say that Stirling Ackroyd Sales were uncaring, arrogant, and unhelpful and caused a lot of stress for the parties involved. They managed to get us a buyer within a week, which was great, but then did nothing. Their communication was disgraceful. When we emailed them we got no reply or an auto-return 'we are busy and will get back to you in 24-48 hours', which they never did (4 times!). We paid a lot of money for this lack of service.

Deborah · 25 May 2022

★★★★★ 5/5

Trustpilot

Thank you Ellis

I spoke to Ellis Craig this morning when I was trying to book in a house viewing. He was very nice, helpful and happy and was able to get the branch to offer me a viewing at a time to suit me. Thank you

Emma · 8 November 2024

★★★★★ 5/5

Google

From a last minute viewing to proactive communication this morning regarding our offer and referencing process, Stirling Ackroyd have been excellent. Whether it's the property we're now waiting to have confirmation of or a different one we are very grateful to Stirling Ackroyd, and to our contact Kurwahn. Kurwahn has been professional, personable and informative throughout the entire process. Very impressed - thank you.

Sam · 23 October 2023

★★★★★ 5/5

Google

Massive thank you to Feroza Ahmed from Stirling Ackroyd, for showing us round a flat today. Great viewing. You went above and beyond. Not only did you answer all our questions (while also taking care of the other people viewing at the same time), you also shared some really valuable insights into the property market, which is super helpful. Thanks again! I’m so grateful!

Mouse · 23 October 2023

★★★★★ 1/5

Trustpilot

Appalling dreadful company

Appalling dreadful companyAppalling dreadful company - inefficient, rude & utterly incompetent. From the get go, Ackroyd Legal were just hopeless - stupidly I thought I would give them a chance Very bad move on my part. Very quickly red flags were appearing.You would ring up & reception would answer, you would ask to be put through t your designated person - you would wait 5 minutes or so & instead of getting through to her, back you would come to reception & so it would go on - round & round. Of the 14 times I phoned e I got through once, even after leaving innumerable messages & emails. When I did, she was not only rude with an attitude, but had no idea of either my property or could even answer my simple questions. She simply didn't understand what selling a flat entailedIn the middle of all this the designated person went away on holiday & couldn't even be bothered to pass my details on to anyone else or let me know. I was just told by the company that I would just have to have to wait till she returns. We are talking about selling a property here, which sometimes requires fairly instant decisions. After weeks of utter frustration, I was finally put firmly in the picture by my agent who said in the weeks that they had been dealing with Ackroyd,Legal, they had neither replied to any email or telephone message left either by themselves or the buyer's solicitors & that my buyer was about to pull out of the deal unless I changed my solicitors that day.I left Ackroyd Legal that afternoon. I was recommended Adams Kaye Solicitors Now this is what solicitors should be. if you want superb conveyancers, here is a company that really know how to deal with clients - they are efficient, clever, know everything about conveyancing & you are given a direct line to your personal conveyancer - I was lucky enough to be given Ben cooper who was not only excellent but charming & cleverI can't say enough good things a bout them & compared to Ackjroyd Legal they were literally an eye opener.Please, please for your sanity do not use Ackroyd Legal - how they are still in business is a complete mystery. They give solicitors a bad name & are an appalling company. AVOID

LJJGH · 4 April 2022

★★★★★ 1/5

Trustpilot

I had a deeply disappointing experience…

I had a deeply disappointing experience with this estate agent. From the moment I submitted my offer to purchase a property, I was repeatedly given misleading information. When significant issues were raised by the surveyor, the agency continued to be evasive rather than transparent. Their handling of the entire process felt highly dishonest and left me unable to trust anything they said. I ultimately withdrew from the purchase because of their behaviour, and I would strongly advise others to approach this office with caution.

Adrian · 23 February 2026

★★★★★ 5/5

Google

Thank you to Nyree and Dani for their help renting our new property. Nyree picked us up from Streatham and took us to Mitcham for the viewing. She was very professional and kind. She made us feel comfortable and was really helpful in choosing the property

Monica · 22 September 2024

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID - ABSOLUTELY TERRIBLE - UNPROFESSIONAL

Rey Caliskan was my Conveyancer - incompetent and useless, I lost my first house because of her, after 6 months of praying to her to answer back or to do anything, I was almost kneeling on my emails for an answer. Then I discovered that the seller sold to someone else because of lack of communication and was unhappy with my Solicitor.My Solicitor was greedy, was overloaded with cases and was unable to manage the pressure from all the clients. She was also admitted to hospital as a result. Shame on you, you ruined everything, was my first dream that you turned into a nightmare. Till today I'm still on rent because of Ackroyd Legal. I'm wasting all my savings on rent instead of spending on my house, it's Karma.Only two things needed for this review-1. There should be a ZERO STAR option.2. STAY AWAY FROM THIS COMPANY.If you want zero communication and complete incompetent conveyancers then go ahead and sign up.

Sunny · 24 March 2022

★★★★★ 1/5

Trustpilot

Do not instruct them to let out your property

Their purportedly fully managed letting services involved no inspections (automatically or after asking for one to be undertaken), resulting in 6 people residing in my flat - as opposed to the 2 people named on the tenancy agreement - who trashed everywhere and stole my belongings. Stirling Ackroyd's lack of advice or proper service meant I could not claim back a fraction of the damage and loss from the deposit. They also failed to serve notice to terminate the tenancy on time. Stirling Ackroyd committed serious failings, causing me an immense amount of misery and loss.

Nat · 21 February 2026

★★★★★ 5/5

Google

As a couple searching for our first apartment, we felt overwhelmed, but Rio made it feel so much simpler. She explained everything clearly and was always available to answer our questions. It wasn’t quite our time yet, but we will definitely be back in touch

Lara · 22 September 2024

★★★★★ 1/5

Trustpilot

Awful estate agents, steer well clear

Awful estate agents. Avoid at all costs. Lied from the start, were incompetent throughout and never got the job done. The initial sales guy was useless, and so were all his colleagues.Part way through they were taken over by another company and no-one told me. Despite me telling them to leave me alone I still get regular calls from them harassing me. Next time I will put a restraining order on the companyUpdated: thank you Amber for your response, and effort to try and find out where your company went wrong. Sadly, I have already told several of your colleagues this information, and if it hasn't been filtered down through the company that is unfortunately a prime example if my point, and reiterates why I will never use your company again, and will advise anyone I meet to do the same.

Euan · 27 January 2022

★★★★★ 5/5

Google

Best State agency Ever!! I normally don’t write reviews, but this estate agency has really impressed me with they amazing staff! I want to say a big thanks to Danielle, Jesse and Rio! Thank you girls for helping me with everything! You have an amazing team! Good customer service and very polite service! Want to say thanks again ! Leticia and Family

Leticia · 23 October 2023

★★★★★ 5/5

Google

I sold my flat through Stirling Ackroyd and by the help with their experienced staff especially Anthony and Feroza, I was able to successfully complete the sale. They were extremely supportive and guided me throughout the process. They are certainly highly qualified professionals that could be trusted. I will highly recommend them to anyone looking to sell their flat or house.

Ekua · 23 October 2023

★★★★★ 5/5

Google

My experience with Stirling Ackroyd so far has been the best I've had with an estate agent. This is entirely down to the work of Kurwahn Grazette-Coote who was on hand at every step to provide guidance. Kurwahn was extremely prompt in his responses and has been a huge help in finding a home to rent. I would recommend this estate agent 100% and I will be using them again in the future.

Frances · 23 October 2022

★★★★★ 5/5

Google

A very BIG thank you to Taija Bryan the Lettings Consultant @  Townends Mitcham branch Looking for a place to rent in the local area is not easy. She helped out, answered our calls and any queries we had. She was patient with us, which for me was the most important. She would email us, exactly instructing us what to do and which documents were needed. It was a smooth transaction because of her. God bless her and the whole team.

A · 23 October 2021

★★★★★ 5/5

Google

We bought a property through Townends and worked with Ali, Ben and Sophie. Ali showed us the property and was more than happy to spend as long as necessary with us answering questions. He was very knowledgeable about the property and the vendors position. We progressed with the property and the team were very accommodating when we want to visit the property. Communication was clear regarding price negotiations and we were never led as we had been with other estate agents. Ben and Sophie also helped in the sale progression and were equally professional and responsive. Overall we are very happy to have found a property through Townends.

Alex · 23 October 2021

★★★★★ 5/5

Google

I can’t vouch enough about the amazing and professional service that I have received from Danielle Quincy at Townend Streatham. Finding a new family home is a really stressful process and Danielle has been incredible in helping me to secure our new home, jumping through hoops for us to make sure that we could move in at a time that worked for my family and facilitating the communication with the landlord. Definitely one of the best estate agent I have dealt with in many years!

Marcella · 23 October 2021

★★★★★ 5/5

Trustpilot

Spoke to Marco and can only say that we…

Spoke to Marco and can only say that we need more people with his phone manner as well as professionalism. Thanks Marco, can only hope you get the recognition you deserve.

Garreth · 2 February 2026

★★★★★ 5/5

Trustpilot

I’m a current tenant and Briana Trejos…

I’m a current tenant and Briana Trejos Mantinan has been fantastic. She is professional, responsive, and always helpful with any queries. Excellent property management!

Keren · 26 March 2026