Stirling Ackroyd Streatham reviews in Lambeth

★★★★★ 5/5

Google

I have used Townsend in Streatham to let my property and they are A-Class Nicola Stanway Senior Lettings Manager was very professional, she explained everything from the beginning to the end. Very honest and polite and nothing was never too much. One of the best companies I have dealt with, they have a very professional and polished attitude towards the transaction. They understand the area and their client, the property I had, went within a week ! I can not fault Townsend if I could have given another five stars rating I would have!

Marette · 24 October 2019

★★★★★ 1/5

Trustpilot

2 properties significantly undersold by £90,000

I owned two new build properties in the Witton area which were taken over by LPA receivers whilst almost completing exchange of contracts. The LPA receivers appointed Stirling Ackroyd and did not appoint anyone in competition which in my opinion should have been done. Sterling Ackroyd stated over a period of 4 to 6 months that they were unable to find a buyer and that they could only find buyers for the properties £90,000 below its actual market value that they were being sold for. It seems that the sales reps either lack experience or this is a sale of serious convenience !!The properties were sold without a completion certificate in place, therefore an illegal transaction. The buyers of one of the houses were told they could remove the disability ramp, which they did. This is a condition of the completion certificate and local authority requirements and therefore a legal requirement. Both the LPA receivers, and Stirling Ackroyd were fully aware of this fact. Perhaps they need to explain to the new owners that they will need to rebuild the disability ramp at their expense. There are other factors still to be complied with in return to obtain a completion certificate.

Base · 10 November 2024

★★★★★ 5/5

Google

Rio has been a great agent to talk to. She has been very informative and although we have not rented a property through Stirling Ackroyd yet, we would love to because of the agent Rio!

Javed · 22 September 2024

★★★★★ 1/5

Trustpilot

“Delayed Deposit and Poor Communication: A Frustrating Experience with Stirling Ackroyd”

I moved out of my property on August 27, and as of today, I still haven’t received my deposit back. Stirling Ackroyd informed me that they were waiting on my final bill from Vital Energi to deduct any outstanding amount. After contacting Vital myself, I discovered that Stirling Ackroyd didn’t submit the required information until the beginning of October. Although the bill was sent to the agency on October 8, Stirling Ackroyd continues to deny they’ve received it.Be cautious when dealing with this agency, as their responsiveness to emails is notably slow.

Faisal · 31 October 2024

★★★★★ 1/5

Trustpilot

Extremely poor experience

Extremely poor experience. They really push to get the holding deposit, but once that is done the agent disappeared. No information was provided earlier about the agent going on a holiday, and no one else was assigned to take over the task once they are on a holiday. I had already paid the deposit so couldn’t back out but also couldn’t get any further details to finalise the tenancy. Spent the whole week in uncertainty. Worst people ever.

Zeenat · 29 November 2025

★★★★★ 4/5

Trustpilot

Rob and the team

Rob and the team kept me informed at all times concerning visits and information on the visits.

Donald · 20 March 2026

★★★★★ 5/5

Google

Satisfied with the service offered at the office. Moreover, i was very happy with the service that Rio Bell especifically gave me and my parents, she treated us with a lot of respect and professionality, helping us find the right property that we were looking for and also facilitating the booking of the the view in of the property we were interested in. She made us feel valued and importrant as finding a new home is a very selective, intimate and personal matter. Very Happy!

Alejandro · 26 October 2024

★★★★★ 1/5

Google

We don't have good experiences with this agency, from the beginning we had problems with keys, but after two years of renting we still experienced unpleasant situations when returning the apartment. We received a list of things to do, which we fully fulfilled, even with a surplus, like cleaning the windows for example. After the company that did the collection of the apartment came, we received an invoice in which we were charged £318 for cleaning... the absurdity of the company knows no bounds... I will add that the apartment was fully cleaned, and below I am posting a few photos showing the condition in which the apartment was left... my warning is that subsequent tenants should be present during the check-out because they will come up with strange things that something was not done. After contacting them about the wrongly charged costs, we received an email in which the carpet cleaning was deducted from the cleaning costs... but they still charged us the cleaning costs regardless. In conclusion, choose your housing agencies wisely and do not allow them to take your money for something you have done. The rest is in the pictures... maybe we understand the concept of cleanliness differently... but the apartment was returned in much better condition than we found it... Just because I have nothing to hide previous tenant Victoria

V · 15 October 2024

★★★★★ 1/5

Trustpilot

The worst renting experience I have…

The worst renting experience I have ever had. I have rented through Stirling Ackroyd (Bermondsey branch) for the past 2+ years and have dealt with several individuals. I have constantly been met with unprofessionalism and unhelpfulness. The worst of our situation during our tenancy was when our boiler broke in January and Stirling Ackroyd left us without hot water and heating for 30 days due to their lack of communication and urgency. This resulted in us reaching out to the landlord directly who dealt with the situation immediately. I genuinely do not know what they do on the daily as it does not seem to be managing properties. They also cannot read their own contracts they drafted and tried to take out money unnecessarily from our deposit at the end of our tenancy. Would never use again.

Pippa · 15 October 2024

★★★★★ 1/5

Trustpilot

Undervalued property after their initial "the property is worthless" valuation

Shocking. Run away if they come to value your property! My experience with Stirling Ackroyd Surveyors property evaluation service, who acted on behalf of HSBC, was shockingly unprofessional. The evaluator arrived late, dressed inappropriately with trousers around their bum and not being friendly. The initial evaluation inexplicably valued the property at ZERO, displaying a severe lack of competence and attention to detail.Despite providing further documentation, Stirling Ackroyd's response was to undervalue the property without clear justification, undermining our confidence in their process. The lack of transparency and accountability throughout was deeply concerning. For anyone considering HSBC for property evaluation through their agents Stirling Ackroyd Surveyors, I would strongly recommend looking elsewhere for a more professional and reliable service.Update. Look at their AI-generated response. They can't even write a proper, more human response. So robotic. Just appalling.

Stelios · 15 October 2024

★★★★★ 5/5

Trustpilot

Spoke to David Harvey in the central…

Spoke to David Harvey in the central office earlier today. Before transferring me to a colleague in a local branch, he was exceptionally helpful and provided some really useful information. Great customer service!

GC · 23 September 2024

★★★★★ 5/5

Trustpilot

Solid Advice and Innate Wisdom

There are so many good estate agencies out there and choosing one out of them all is never easy. In a flourishing, fluid market, some of the agents are young, slickly competitive and as fast as Flash Gordon. Others are more measured, experienced and steady. I have learned that all of them are incredibly dedicated, hardworking and inevitably successful, but it was the latter set of qualities that drew me to Stirling Ackroyd. That may say more about me than it does about them, but as one complication after another surfaced, I learned to appreciate their solid advice and innate wisdom, especially as I was a complete novice in the business of selling a house.The process took at least two months longer than it should have due to the problems we faced! But we got there, and the date of final completion was a wonderful day and cause for great celebration!I want to thank the Stirling Ackroyd Sales Progression Team for their hard work but, more especially, the amazing bunch at Streatham! Wayne and Anthony, thank you so much for walking me through a daunting process, answering my panicked cries for help, sometimes outside of office hours - and for your grace, humour and integrity in dealing with my ignorance. Thank you to your colleagues, too, for their efficiency in handling my queries.I would not hesitate to recommend Stirling Ackroyd to anyone looking for help in selling a property. Thank you again!

Carolyn · 8 October 2024

★★★★★ 5/5

Google

SOLID ADVICE AND INNATE WISDOM There are so many good estate agencies out there and choosing one out of them all is never easy. In a flourishing, fluid market, some of the agents are young, slickly competitive and as fast as Flash Gordon. Others are more measured, experienced and steady. I have learned that all of them are incredibly dedicated, hardworking and inevitably successful, but it was the latter set of qualities that drew me to Stirling Ackroyd. That may say more about me than it does about them, but as one complication after another surfaced, I learned to appreciate their solid advice and innate wisdom, especially as I was a complete novice in the business of selling a house. The process took at least two months longer than it should have due to the problems we faced! But we got there, and the date of final completion was a wonderful day and cause for great celebration! I want to thank the Stirling Ackroyd Sales Progression Team for their hard work but, more especially, the amazing bunch at Streatham! Wayne and Anthony, thank you so much for walking me through a daunting process, answering my panicked cries for help, sometimes outside of office hours - and for your grace, humour and integrity in dealing with my ignorance. Thank you to your colleagues, too, for their efficiency in handling my queries. I would not hesitate to recommend Stirling Ackroyd to anyone looking for help in selling a property. Thank you again!

Carolyn · 8 October 2024

★★★★★ 5/5

Google

Our main contact at Townends was with Kurwahn Grazette-Coote, he was so helpful from the very beginning: finding us places to view and always checking in to make sure we were happy with how things were moving. He was prompt and always so forthcoming with help when we needed it and always answered our questions quickly and thoroughly. Thank you for helping our move into the city so great!PositiveQuality

Georgina · 23 October 2021

★★★★★ 5/5

Google

I have dealt with many estate agents and from the start Taija has been outstanding. So helpful, friendly and supportive thought-out the whole process, we can't thank her enough for the support through referencing and giving us different options to make our dream flat become a reality, would definitely recommend and if you happen to have Taija as your agent, you are in very safe hands!PositiveResponsiveness, Quality, Professionalism, Value

Lydia · 23 October 2021

★★★★★ 1/5

Google

Awful! We are currently leaving a property which is being advertised online with Stirling Ackroyd for new tenants. The service we have received has been shocking! We understand that you need to carry out viewings for potential new tenants, but these estate agents think they can show up whenever without even giving us notice. Our agreement was at least 24 hours notice, yet we have people phoning saying they're coming round for a viewing within the next few hours which is totally unacceptable. My house mate was ill last week and bed ridden and they said they were coming for a viewing. She told them not to as she wasn't fit to do a viewing and they still showed up anyway! We've now just had a call from one of them, having no idea that they were coming for a viewing, to say that they had forgot to bring the keys with them and asked if we could let them in... we had no pre arranged appointment with them to do a viewing! Absolutely shocking and unacceptable.

Josh · 24 September 2024

★★★★★ 1/5

Google

***RENTERS BEWARE*** I am posting this review as a sincere warning to anybody thinking of renting a property with this grossly incompetent organisation. At the end of me and my partners tenancy we were disgusted to be informed that we would be only be receiving just over £100 of our £1600 deposit. The reasons stated were that the flat was left in an 'uninhabitable' condition. A statement which was completely at odds with the check out report. We were also informed that the place was 'riddled' with bed bugs. These bed bugs were supposedly situated within the sofa bed, one small issue (I'm being generous using the word 'small' here) is that we were never informed that the sofa was a sofa bed and never used it as such. This means that we moved into a property with a sofa bed that wasn't declared as such that was supposedly filled with bed bugs from a previous tenancy. We were charged over £1000 for fumigation services, sofa removal and purchase of a new sofa. So, this bombshell was dropped to us in a cold and informal email shortly after our tenenacy and we were informed that if we disagreed with their assessment we would have to follow the arbitration process. Me and my partner spent countless hours on this form providing irrefutable proof of lying, gaslighting and pointing out numerous instances of gross incompetence over the 12 months we had the displeasure of dealing with this trash company. The arbitration process was an unnecessary and extraordinary mentally taxing process which I will never forgive Stirling Ackroyd for making us go through. I'll end on some good news. The arbitration process was a success and we were found in the right and recovered the majority of our deposit. I really hope that someone reads this and decides to steer clear of renting from this company. I'd actually love more than anything if someone we had the displeasure of corresponding with during this process is reading. Thanks for returning OUR money (under duress) we're going on a nice holiday x

Sam · 22 September 2024

★★★★★ 5/5

Google

Dear Danielle I would be delighted to offer a testimony as we have really benefited from your calm, responsive, professional, friendly approach. If I am completely honest you have single handedly restored my faith in lettings agents. Since starting work with you we have been deeply impressed by the speed at which you have found high quality tenants. Your help when we were managing one of our properties and got it wrong was invaluable and I personally really valued your support. I sincerely hope that your senior management team appreciate they have a fabulous employee in you and make it possible for you to move into your area of interest. I also hope they will find someone equally competent and honest to replace you when you do move. Wishing you all the very best Alicia

Alicia · 22 September 2024

★★★★★ 5/5

Trustpilot

Mohammed Amin

Mohammed Amin looks after our properties and he is brilliant. Very responsive both for me as landlord and also for the tenants so I feel very assured that I am on top of everything I should be doing. A real asset to Stirling Ackroyd. Aidene

Aidene · 27 July 2026

★★★★★ 5/5

Google

I had an excellent experience working with Guershon at Stirling Ackroyd. He was friendly, professional, and went above and beyond to make the process smooth and stress-free. Communication was always clear and timely, and I felt well looked after from start to finish. Highly recommended!

Ollie · 13 November 2025

★★★★★ 5/5

Trustpilot

We’ve just successfully moved office…

We’ve just successfully moved office after working with Lucy Stephens at Stirling Ackroyd. Lucy is extremely professional, took time to really understand our needs as business and her knowledge and interest of the area really stood out. We were able to see a long list of properties, and second viewing of the short list at our convenience and multiple return visits to help us decide. Throughout the process, Lucy was able to guide us, answer questions at short notice and liaise with all parties.

Marcus · 7 November 2023

★★★★★ 4/5

Trustpilot

I always felt they were on our side

Even though we were buyers not sellers, I always felt that they were on our side. Buying and selling are so stressful and they always treated us courteously and kindly with an acknowledgement of the difficulties that we encountered. Reassuring and with a great sense of humour. Feroza in particular was very warm, understanding and patient with each of our property visits as well as over the phone; Anthony made it all happen, was always very responsive and went beyond what he needed to do, on our behalf as much as the seller's. Thank you both!

Pete · 3 November 2023

★★★★★ 1/5

Trustpilot

***RENTERS BEWARE***

***RENTERS BEWARE***I am posting this review as a sincere warning to anybody thinking of renting a property with this grossly incompetent organisation.At the end of me and my partners tenancy we were disgusted to be informed that we would be only be receiving just over £100 of our £1600 deposit.The reasons stated were that the flat was left in an 'uninhabitable' condition. A statement which was completely at odds with the check out report. We were also informed that the place was 'riddled' with bed bugs. These bed bugs were supposedly situated within the sofa bed, one small issue (I'm being generous using the word 'small' here) is that we were never informed that the sofa was a sofa bed and never used it as such.This means that we moved into a property with a sofa bed that wasn't declared as such that was supposedly filled with bed bugs from a previous tenancy.We were charged over £1000 for fumigation services, sofa removal and purchase of a new sofa.So, this bombshell was dropped to us in a cold and informal email shortly after our tenenacy and we were informed that if we disagreed with their assessment we would have to follow the arbitration process.Me and my partner spent countless hours on this form providing irrefutable proof of lying, gaslighting and pointing out numerous instances of gross incompetence over the 12 months we had the displeasure of dealing with this trash company.The arbitration process was an unnecessary and extraordinary mentally taxing process which I will never forgive Stirling Ackroyd for making us go through.I'll end on some good news. The arbitration process was a success and we were found in the right and recovered the majority of our deposit.I really hope that someone reads this and decides to steer clear of renting from this company.I'd actually love more than anything if someone we had the displeasure of corresponding with during this process is reading.Thanks for returning OUR money (under duress) we're going on a nice holiday x

Sam · 6 September 2024

★★★★★ 5/5

Google

Melissa and Devonte at Stirling Ackroyd have been so helpful and attentive to us during our move and made the process so smooth and easy. We are really pleased with the service we have received from all the staff at Stirling Ackroyd right …

Isabel · 16 November 2025