Stirling Ackroyd Streatham reviews in Lambeth

★★★★★ 5/5

Trustpilot

I am writing a review for David Harvey…

I am writing a review for David Harvey in particular at Stirling Ackroyd, rather than Stirling Ackroyd. We were having some issues with this company that were not being resolved and it was becoming increasingly frustrating. David happened to pick up the phone when I called in again and even though the issue we were having was absolutely nothing to do with him, he was brilliant - not only did he take my issue seriously, he dealt with it immediately and also followed it up until the issue was actually solved. We had been having problems resolving the issue since April/May, I tried to speak with 4 other people, but made no progress and David resolved it within 1 day. Not only are we really grateful for the issue being solved, but the speed and manner with which it was done - he was polite, calm, efficient and just a really nice person to deal with - thankyou!

Nicola · 3 September 2024

★★★★★ 5/5

Google

Met Nyree through my flatmate. She was really nice and knowledgeable. Felt she was really interested in what we were saying and we believe she will help us. Thanks Nyree

Tyler · 1 October 2024

★★★★★ 5/5

Trustpilot

It was a very difficult time for me

It was a very difficult time for me, my mother had just passed and her house needed to be sold. I dealt mainly with Joel Gooden at the beginning and he was excellent in explaining everything to me, keeping me informed. The rest of the team were amazing, informative, helpful and made the process one less thing I needed to worry about. Very happy with the service and more than happy to recommend.

Lucie · 12 December 2024

★★★★★ 5/5

Trustpilot

Great customer service from Ryan at Sterling

I dealt with Ryan Johnson at Sterling Ackroyd in recent month and he offered stellar customer service. He kept in touch regularly with me over years, after I first contacted him a few years ago mentioning that I would sell my house at some point; this shows great business acumen. More recently he advised on current house prices in my areas and what a good price for my flat would be. He was always kind, approachable, prompt and helpful. Excellent service

LL · 8 October 2023

★★★★★ 5/5

Trustpilot

I don’t usually write reviews and…

I don’t usually write reviews and recommend businesses to go through for other people but , Stirling Ackroyd’s service , in particular by a man named Jad was beyond great. My first encounter was when I was in Brixton (Being from north, I’m sure you can guess I’m not familiar with Brixton). I was lost . I went into a few shops and they disregarded me for directions to get to the place I was traveling to. Then I went into Stirling Ackroyd where Jad had just finished a phone call. Well presented , he stood up, greeted me and showed me how to get where I wanted to end up. The second encounter was when I was trying to find a property in the area. He was very helpful on the phone and is keeping me updated for the properties that may be of interest. This constant update is helpful in keeping stress levels down as I know someone is trying to find the correct property for me that I can call a home. I would definitely recommend going to at least Stirling Ackroyd, if not Jad for services.

Ishaan · 6 October 2023

★★★★★ 5/5

Google

Rio was amazing to work with! While we didn’t choose a property with her this time, we’d love to in the future because she was incredibly informative, helpful, and kind.

Beth · 22 September 2024

★★★★★ 5/5

Google

I had a great experience with Stirling Ackroyd, and Luvelle has made my experience even greater. He has been very helpful and open throughout the whole process of finding a flat and without him I wouldn’t have found my new home. So a big thank you Luvelle!

Kiana · 23 October 2023

★★★★★ 1/5

Trustpilot

Abysmal Service

Stirling Ackroyd was absolutely wonderful when I signed my tenancy with them. However, now that I’ve ended my tenancy, I am having to fight to get my deposit back - like many others have reported in their previous reviews. There is no communication unless I chase. I have had to call and email - all of which are ignored or when I do get a response, it’s over 3 weeks later. I have only recently received the inventory report from check out (I left my flat over a month ago, so why am I only getting the information now), and it’s because I had to chase. Despite my emails including my address in the subject and message, I have been asked for the address several times, as if I hadn’t included them. Unfortunately, I will now have to file a dispute, and will be contacting the Ombudsman and my lawyer, to see what the next steps are, as it’s clear that while Stirling Ackroyd may have good reviews, they have no interest in helping me, have let me down and I cannot recommend them.

Laura · 23 September 2023

★★★★★ 5/5

Google

Rio from Stirling Ackroyd Estate Agents was so helpful and kind in our flat search - she would go out of her way to assist us Would definitely recommend

Sophie · 1 October 2024

★★★★★ 1/5

Trustpilot

Bad management service and very slow

Usually I never write a review, but this agency is let me down many times with propriety management .I been with many agencies the worst I deal with it it’s Stirling Ackroyd.I rent a house with them around 3 years.And due this 3 years 4-5 times they changed property management and they didn’t notice the tenants, when I have problems in the property and try to contact the property manager they left the company. Also it’s very slow service if you have in issue in your property when you phone them they will ask you to write in email, and they respond to your email after one week .However any issues in your property it takes more Thant 4 weeks to sort if you are lucky.My advise from my experience if anyone have a chance with another agent please avoid Starting Ackroyd.

London · 9 August 2024

★★★★★ 5/5

Trustpilot

House Valuation

I received a call from Sandra Holmes at Stirling Ackroyd on Monday regarding my property, Sandra ran through several services that Stirling Ackroyd offered and asked me what plans we had if any with regards to our house. Unfortunately this time we were not in the market to sell but knowing that we were due to be renewing our mortgage sometime soon I asked if a valuation could be organised for us. This was carried out the very next day as I was very busy at work myself, and conveniently Sandra managed to book in a survey to fit in with my work schedule which was great. This was carried out by Matthew Parr, one of the sales directors, very professional and knowledgeable. I would like to thank Sandra for all her help and impeccable customer service, a true asset. A great team to deal with.

Customer · 13 September 2023

★★★★★ 1/5

Trustpilot

Amazing house/ landlord BUT terrible agent!

Amazing house and Lovely landlord, but the agency has been genuinely awful

Anna · 8 July 2026

★★★★★ 1/5

Google

Absolutely disgusted by the agencies treatment of myself and my partner taking huge deductions of my deposit for supposed problems in which they could not provide picture evidence for nor any invoices, however I’m “questioning their integrity” honestly what a joke. I have been in and out of hospital with heart problems and this has been such a stressful situation for myself. Would never recommend this agency and I have no idea how they have such a high rating. You should all be ashamed of yourselves.

Penny · 24 July 2024

★★★★★ 5/5

Google

Very grateful for all of the team's help with finding our new home. Kevin especially was very knowledgable and friendly, and made an effort to keep us updated along every step of the process. Thank you!

Kathryn · 5 January 2026

★★★★★ 4/5

Google

We found our flat via Townends. We were very pleased with their service. Particularly Sam and Danielle, were very helpful throughout. Super easy to contact concerning questions, and they helped us a lot through the process of placing an offer. I would therefore recommend them and so far we are really pleased with our property and our Landlord. Thank you so much Danielle and Sam!

Emanuele · 23 October 2021

★★★★★ 5/5

Google

Danielle is very efficient herself and strives to keep her Team performance upto speed. She is experienced and knowledgeable and always has a smile to offer. Very positive.

Naheed · 22 September 2024

★★★★★ 5/5

Google

I am really happy with this agency, I went two weeks ago and they help me from the first moment after been disappointed of others agencies. They found us a really beautiful place so quick and they help us with all the process giving us a lot of facilities. All the agents are really kind and friendly. I am really grateful with Nyree, Danielle and Davonte. They are amazing!! I recommend this agency hundred per cent!!

Barbara · 22 September 2024

★★★★★ 5/5

Google

This is my second time getting an apartment through Stirling Ackroyd, i must confess that the team are good at their job. Especially Rio and Danielle you both are so amazing, professional, and very helpful.

Adebimpe · 25 May 2024

★★★★★ 5/5

Trustpilot

My property manager Briana Trejos has…

My property manager Briana Trejos has been exceptionally throughout my tenancy.

Kasum · 18 March 2026

★★★★★ 5/5

Google

Very lovely service. The agent who helped me was really patient and went out of his way to assist me with documents needed. I was a bit late for the viewing and even got lost. He was really patient in giving me directions. Absolute great service overall.

Sharrol · 20 September 2025

★★★★★ 5/5

Trustpilot

Great Property Management Service

Stirling Ackroyd have managed our portfolio of properties for a few years now and we are very happy with the service provided. Our property managers Lisa and Samantha have been extremely helpful. Very well organised and always very attentive. Assistance and response is very prompt and handled with care. Wouldn't hesitate to recommend to others.

Tasha · 16 April 2026

★★★★★ 5/5

Google

Had a really pleasant experience dealing with Stirling Ackroyd. Jad was extremely helpful throughout the whole process. He also kept in regular contact via phone and email to keep me updated. A great service would definitely recommend!

Trish · 26 March 2024

★★★★★ 5/5

Google

Thomas West was a great help in looking for a flat for our daughter. This is a very difficult letting market for prospective tenants and Thomas guided us through the options, explaining how we best secure a property. Very professional, punctual and helpful…..highly recommended!

Lester · 23 October 2023

★★★★★ 5/5

Google

Stirling Ackroyd has been the best agents I have been to so far. Rio was particularly helpful and made my flat search a lot easier. The communication was great from start to finish making the whole process very easy. Thanks for all your help.

Rizwan · 23 October 2023