Trusted Agent profile · Lambeth
★★★★★
1,573 reviews across 2 platforms
5 - 7 Streatleigh Parade, Streatham High Road, Streatham, SW16 1EQ, Lambeth, SW16 1EQ
Stirling Ackroyd's office in Lambeth, at 5 - 7 Streatleigh Parade, is rated 4.4 out of 5 across 1,573 reviews on two platforms, including 260 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Stirling Ackroyd Streatham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Property Management Service
Stirling Ackroyd have managed our portfolio of properties for a few years now and we are very happy with the service provided. Our property managers Lisa and Samantha have been extremely helpful. Very well organised and always very attentive. Assistance and response is very prompt and handled with care. Wouldn't hesitate to recommend to others.
5/5
GoogleHad a really pleasant experience dealing with Stirling Ackroyd. Jad was extremely helpful throughout the whole process. He also kept in regular contact via phone and email to keep me updated. A great service would definitely recommend!
Dear Trish, thank you for posting such a positive review following your experience working with Jad and Stirling Ackroyds Streatham team. Amber
5/5
GoogleThomas West was a great help in looking for a flat for our daughter. This is a very difficult letting market for prospective tenants and Thomas guided us through the options, explaining how we best secure a property. Very professional, punctual and helpful…..highly recommended!
Hi Lester, thank you for taking the time to share your experience. Its great to hear how Thomas helped your daughter to find her new home, best wishes - Claire
5/5
GoogleStirling Ackroyd has been the best agents I have been to so far. Rio was particularly helpful and made my flat search a lot easier. The communication was great from start to finish making the whole process very easy. Thanks for all your help.
Hi Rizwan, thank you for taking the time to leave feedback for Rio. Its great to hear and we wish you all the very best in your new home - Claire
1/5
TrustpilotAdvise not to use - update
As an update to my previous review, we are now going through the end of tenancy process with SA. It is worse than I expected.. the checkout report took me several hours to check and fortunately I did as I found approximately 50 errors of issues that they mention, but are also clearly apparent in our check in report. When I informed them they ignored me and later proceeded to take a large amount out of my deposit for which most was for existing issues, or problems that were not our responsibility as per the tenancy agreement. Please please do not use them as it will take a great deal out of you.
1/5
TrustpilotWon't release deposit
This review is specifically for the poor service we have received from Katy Harris, the head of property management - home counties, head office.We had left our rental property over 6 weeks ago, the checkout report summary was that we had left the property in better and cleaner condition than when we moved in 18 month prior. We have always paid rent in full and was expecting a full refund of our deposit quickly.How wrong that turned out to be. The person in charge of this is Katy, she has been making endless excuses to delay this process. We are so fed up. We had been spending weeks over the emails and on the phone, trying backwards and forwards to contact the landlord and do the job for Katy, trying to get this sorted, but she would not return our phone calls, didn't bother to call our landlord to get the information she says she required, didn't understand why there is no deduction claimed from the landlord, delaying to release the deposit by making all kinds of excuses ...so you readers please stay away from this estate agent! When they want your deposit, they would act in timely fashion, but when it comes to release the deposit, if they have no excuses to deduct any money off, it just simply doesn't make sense to them, they will go to the end of the earth to find a reason, otherwise they don't release deposit at all.
Dear Sharon, I am very sorry to hear of your experience. Please contact us directly at help@stirlingackroyd.com so that any outstanding issues can be addresses for you. Many thanks - Claire
5/5
TrustpilotRino was super helpful and polite over…
Rino was super helpful and polite over the phone this morning. He went above and beyond to organise a viewing for us at the earliest convenience, which was very appreciated!! Thank you Rino!
Dear PhoebeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEfficient & Friendly!
I spoke with Ashley Kopti this afternoon and her service was excellent. She quickly brought up the information for my enquiry and explained very well, allowing me to understand the reasoning for the info, along with the next steps. Afterwards I was asked more detailed questions to help narrow my search to find suitable properties for my budget. Overall, Ashley was extremely helpful and I was able have an efficient conversation with a person that is friendly and great at their job! :)
5/5
TrustpilotThank you Ellie Kozaki
I am writing to express my appreciation for the excellent service and advice provided by Ellie Kozaki, the Senior Property Associate, and her friendly advisor during my process. Her professionalism and dedication were outstanding throughout the whole process, and I had a delightful experience working with her.Ellie Kozaki, is in-depth knowledge of the property market and attention to detail helped me make informed decisions, and she were always available to answer any questions and provide guidance.Based on my experience, I would highly recommend Ellie Kozaki to anyone seeking expert advice in the property sector.
5/5
GoogleThe team have been so helpful in helping me and my girlfriend find our first rental. I've never been left waiting to hold music for too long and there is always someone in the team who knows the context our move. Our main contact has been Rio and she's been so great. Even when I wanted to view the property for the 2nd time a couple of days later, she was super accommodating and helpful. Would definitely recommend.
Hi Tom, thanks for sharing your experience of finding a new home with the help and guidence of Rio! We wish you all the very best in your new home - Claire
5/5
TrustpilotBrook Green office
Making a point here to say Jordan at the Brook Green branch since he came into the role at that office has been outstanding. Honest, clear communication, always responds quickly when he can and clearly does his best to ensure everything runs smoothly in a very difficult and competitive business. A credit to the firm.
5/5
GoogleKevin H was brilliant in helping us find a rental property. He was professional, respectful, and always kept us updated. Even when there were delays on our side, he stayed patient and understanding throughout. We really appreciate his support and would definitely recommend him!
Dear Tendai, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleKevin of Stirling Ackroyd Streatham had been a fabulous help to us. We wouldn’t have found the perfect place if not for his and the team’s above and beyond efforts. They are the friendliest agents we spoke with!
Dear Agniezka , Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
TrustpilotI signed up with SA early Feb
I signed up with SA early Feb, some guy came around to evaluate my flat. Upon seeing my 17yr cat who is obviously very benign, he acted as if it were a 50 foot boa constrictor and kept jumping away! We ended up outside my front door for most of the evaluation. He later claimed to be allergic to cats. I asked him how he intended to do viewings as I would be unable to put my cat anywhere else. I only have a studio flat which is one room. He said mostly his colleague would do viewings. It was around 2.5 weeks later when SA finally published my flat, they had me sign and return a contract within days yet they spent more than a week organising a photographer and more than another week to actually publish it on the main websites.A few days after without any warning his colleague called saying she was coming around at 12 with someone.After the viewing I never heard anything back and after a few weeks I replied on the back of what looked like an automatic marketing email from them. The reply address was the guy who'd done the valuation.I never heard anything. I went to view a flat, liked the flat and put in an offer which was accepted. The estate agent who dealt with me on the flat I wanted to buy said he'd called SA and suggested they reduce the price on mine so as to get more viewings in and try to get offers on mine so that i could start the selling and buying process. Weeks went by with my receiving these weekly marketing emails. I clicked on the link in one of them and it merely took me to pictures of my own flat. I responded on the back asking what these marketing emails meant as they did not give me any info or analytical data on my own flat. No response.Many many weeks went by with no word whatsoever either by email or phone from SA. I did ring once or twice only to be told the person dealing with my case was on the other line and would call me back-no call back happened. I then had a spat saying i felt they were not being pro active, the guy said it's not my fault no one is interested in my flat, that he couldn't make people buy it!Eventually -after finding out that i had lost the flat i had put the offer on-the vendor couldn't wait, they had another offer. I sent an email to SA giving 28 days notice, no response!I waited 3 weeks and made a complaint to the ombudsman, i screenshot the complaint and sent it to SA's complaint email contact listed on their website. No response whatsoever.Last week-some 10 weeks after i made the complaint-almost 3 months after giving my notice to quit the contract i had a phone call from SA's head office she immediately said she was not the correct person to speak to!Their lack of engagement i feel is down to disinterest, and laziness on their part. I'm glad i got free of them- i could have sold my flat and gone to live somewhere nicer and now i'm trapped because of their lack of engagement and pro activeness. They obviously don't give a toss about their customers, i presume their lack of care over me was down to the fact my property is low value in their eyes.
5/5
TrustpilotAbove and beyond…
When I say Joanne went above and beyond to close the deal, I can’t stress that enough. I agreed to purchase a property in March 2022, but the sale didn’t go through until January 2023. Despite the deal potentially falling through and me preparing to pull out at various stages. Joanne reassured me to persevere, kept me informed with the latest updates and was very professional throughout. The deal wouldn’t have gone through without her guidance. Can’t thank Joanne enough.
1/5
TrustpilotDo not ever deal with this agency
Do not ever deal with this agency. It's a trap. After signing the tenancy agreement and locking their profit, they will not bother with the problems you have. They will refuse to add and communicate with you via WhatsApp, no matter how serious an issue is going on. You will have to call their fix line and try your luck.
5/5
TrustpilotA Quality Company
I recently had a survey undertaken on a flat I am looking to purchase. It has been a refreshing experience dealing with Stirling Ackroyd, especially when receiving their prompt response to any concerns which seems to be a rare thing these days. I would like to thank Suzanne, Team Administrator and Mike the Surveyor for a most thorough and prompt Survey and his continued help and advice. Excellent Service.LR
5/5
GoogleGreat service! Just moved to a new place and Rio made our move super smooth and was always helpful throughout the whole process
Hi Lorenzo, thank you for the 5*! We wish you all the best in your new home!
5/5
TrustpilotGreat customer service
Joel gave me a prompt response to my enquiry. Had done his research on my situation & our current property search. Joel was energetic, positive, understanding and interested, very friendly.
Dear Sm HarrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAndrew Aldworth - A credit to Stirling Ackroyd
Andrew Aldworth contacted me out of the blue a few weeks ago. Normally cold callers get short shrift, however Andrew was not pushy, simply warm and eloquent. He sparked my interest in how the Landlord Services on offer differed from those I currently receive and how the pricing structure works. I mentioned my properties were fully occupied at that time but one due for renewal April 2023. Andrew remembered this and called today to see if I wanted to explore options. I am very impressed. Andrew not only made a note to call but also the detail of our last discussion and my situation. It is very rare to encounter such professionalism, it gives me every confidence that I will be happy to do business with Stirling Ackroyd in future. Like many I am quick to take action on a complaint, but not often enough do I formally give praise, on this occasion it is richly deserved - hence this review.
5/5
GoogleA big thumbs up for Chris Waweru from streatham brunch who during my search for new place shown how a lettings consultant should be. Always professional and dedicate. During this process I been in contact with other agencies and no one showed be professional to the Chris level. He always tried to find solutions and suggestions for and with my search. Thank you Chris
Hi Miguel, Thank you for your lovely review! Its great to hear that Chris is doing such a fantastic job! We wish you all the very best in your new home! - Claire
5/5
TrustpilotFlat letting. Amazing service
I used Stirling Ackroyd to lease my grandfathers flat since he has been moved permanently to a care home. They are not a traditional local agent so I was pleasantly surprised when they dealt with any issues quickly and effectively. I dealt with Alex to get this initially booked in who was charming and very helpful for the whole process. I then mainly dealt with Matt from lettings who was absolutely brilliant. He found me a suitable tenant in record time, and was pleasant and easy to talk with - he answered my questions at any time of the day and was incredibly helpful when I was stuck on how to do something. Ant at the byfleet office was also great as he facilitated the viewing, which went so well they decided to go head with the flat. Would highly recommend.
5/5
GoogleRented through this branch recently and had Dottie Wilson as our property manager - she and the company were very responsive, helpful and fair in their assessments throughout my tenancy. Would happily rent through them again.
Hi Rory ! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes
5/5
TrustpilotHugely impressed with the Stirling…
Hugely impressed with the Stirling Ackroyd team. We got a call minutes from SA (Alex) from making a request via Zoopla which was mighty impressive. We were keen on lettings and sale advice and both Chantelle and Jordan were very informative and patient on advising us on both fronts. They both clearly are very knowledgeable in their respective areas. They made us feel very valued and were more than happy to answer the numerous questions we had during their visit at the property. After the valuation they both followed with an email with their respective valuations and i have found them both very communicative (but not pushy) since. To add icing on this fabulous service, Alex followed with a call to ensure we received a good service from the SA team. Highly recommended Estate Agents
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Tell us what you need and we'll put you in touch. Stirling Ackroyd Streatham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
