Stirling Ackroyd Streatham reviews in Lambeth

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID!!!!! Please read in full!!!!!

Since signing our tenancy agreement we have had NIGHTMARES with this scam company. Now been over 2 weeks and still no news when we will have our deposit back. Apparently Katy Harris has been trying to call the landlord but it’s table tennis, they keep missing eachother. In all my years at customer service and using a telephone I have never known a company incapable of contacting a landlord for feedback regarding releasing a deposit. Currently I’m sat on hold only for her colleague Amy to say she’s on a lengthy call so is unsure when she can put her through or even if I can get through. After waiting on hold for nearly 10 minutes Katy has managed to get a response from the landlord stating she will have answers at 4:30pm.. very close to the end of the day funny enough. She’s also requested that I do not chase her until after 5pm??? What a strange thing to request especially seeing as that’s when they will close for bank holiday. I’m sick to death of the pathetic excuse of an estate agency. Nothing but liars who get pleasure at messing people around, fobbing you off and failing to do their jobs time and time again.Stirling Ackroyd also ensured I would not need to conduct a professional clean as the property was so disgusting when we initially moved in. Confirmed by Becky - the lettings director and also Arran who was a Property Manager, even after having written confirmation of this agreement and providing this. Katy Harris still has to speak to the landlord to see whether she would charge us? I’m pretty sure if the landlord wants to go down this route even though it’s illegal considering we have a written agreement from 2 Stirling Ackroyd employees. They still said she can charge us? AVOID THIS COMPANY!!!!!! They will cause you nothing but stress and hold onto your money just simply because they are nothing but terrible people.AVOID AVOID AVOIDWon’t hold my breath on a resolution today or in the next week in fact.

Mrs · 16 September 2022

★★★★★ 5/5

Google

Very friendly and professional customer service, especially big thanks to Nyree with following me through my first rent

Nikita · 22 September 2024

★★★★★ 1/5

Trustpilot

I rented a property through their…

I rented a property through their Streatham agency and would advise anyone to ensure that they are very very careful. The landlord lied about charges when I left the property and they did nothing to help in the dispute. After asking me for the evidence which I provided they still did nothing. Be very wary and the are saying that I cannot get the money owed back

Jason · 5 September 2024

★★★★★ 1/5

Trustpilot

Incompetent and unprofessional

I rented out my property through this company and it was a nightmare. The tenants were not properly vetted and almost every item of furniture in the property was either destroyed or soiled beyond salvage during the course of the tenancy. I paid for background checks and inventory check, in and out. It was an utter waste of money as although damage was noted, I was not reimbursed at all. A lot of damage was missed at inspection, including a door taken off it's hinges and a completely broken dining table.

Miele · 22 May 2025

★★★★★ 5/5

Trustpilot

I would really recommend sterling…

I would really recommend sterling ackroyde they have been very helpful especially Georgia Buckle she is very pleasant and makes you feel at ease

Miss · 3 June 2024

★★★★★ 5/5

Trustpilot

Joanna is definitely an asset to Stirling Ackroyd

Had such a great experience with Stirling ackroyd. Had the privilege of working with Joanna who made our experience in such a tough market worth while. Although we didn’t end up buying a property through Joanna (due to the marketplace being super super competitive) I wish we had as she is such an incredible agent. Really fought for us to get a property, gave us regular updates of new properties coming in! Always answered the phone or called back quickly (which is super important and can be rare in this market.. very friendly, honest and have given us such great advice throughout our process.. really thought about and cared for our needs which made such a stressful process much more bearable. If I ever sell or buy in the future Joanna will definitely be our first point of call! Joanna is definitely an asset to Stirling Ackroyd!! Thank you Joanna

Clarissa · 22 August 2022

★★★★★ 5/5

Trustpilot

Excellent Service

We recently bought a property via Stirling Ackroyd, with Feroza Ahmed as our agent and we were very happy with the service that we received. From the moment we viewed the property, Feroza was informative, patient and extremely helpful. During the search for a new house, we dealt with a large number of estate agents over a period of 6 months and Feroza's approach was honest and personable; which was extremely refreshing. Unfortunately, our house purchase became somewhat complicated and Feroza was such a support to us - we really felt that she went above and beyond to do her best for us. We are not sure we would have continued with the purchase at times if we had been dealing with another agent.Based on our experience, we wanted to communicate that she is truly an asset to Stirling Ackroyd we will be recommending Stirling Ackroyd to any potential buyers that we meet.

Sean · 19 August 2022

★★★★★ 5/5

Google

We will be moving in our new home because of Kevin H. He was very helpful and accomodating. Very professional, polite. We thank the whole Stirling Ackroyd Streatham team! 💯💯 …

Randolph · 13 November 2025

★★★★★ 5/5

Google

Second property I have let through Danielle and her team in the Streatham branch. Great communication to make the whole process very easy and straightforward. Very quick turnarounds locating suitable tenants. Would definitely recommend.

Lisa · 23 October 2023

★★★★★ 5/5

Trustpilot

William, the best agent!

William was very helpful throughout the whole renting process, explaining and helping with everything from the renting processes to just how things work in the UK. He also provided reassurance and soothed our nerves, even on the weekend! He was our agent, adviser and psychologist at the same time during these two weeks. He deserves a hefty raise! If on a viewing you see him, you can be sure it will be a good experience!Thanks a lot, Daniel

Daniel · 14 October 2022

★★★★★ 5/5

Google

Nyree Dixon is a professional good customer service she is always smiling patience to explain everything to me I really appreciate her service

Ernest · 25 May 2024

★★★★★ 5/5

Trustpilot

David was very helpful and booked me in…

David was very helpful and booked me in for a viewing, very efficiently and quickly. Very polite and helpful :)

DJ · 18 July 2024

★★★★★ 5/5

Google

Kurwahn is fantastic and was more than happy to answer my many questions and go out of his way to help! He was honest, friendly, reliable and efficient! Couldn't have asked for a better agent. Thanks again Kurwahn for finding me my new home :)

Holly · 23 October 2022

★★★★★ 5/5

Google

Thank you so much Rio, Nyree and Devonte !! Smooth moving experience and always helpful🫶🏻 …

Kyrus · 22 September 2024

★★★★★ 5/5

Google

Thank you for help me to find a house. It was nice meeting Daniel was very polit, well spoken and explain everything clearly about the property.

Karol · 26 March 2024

★★★★★ 2/5

Trustpilot

Very poor service (Great for selling though)

We rent a flat for 3 years with Stirling Ackroyd with a very disappointing experience. Maintenance issues (doorbell, toilet, alarm, blockages) were handled very slowly, and in some emergency cases they were reluctant to reimburse costs. Although their issue-reporting platform looks modern, it did not help resolve problems efficiently, tldr: too much technology and too little actual service.

Patrick · 17 December 2025

★★★★★ 1/5

Trustpilot

Give you no option but to use ‘Tink’ as…

Give you no option but to use ‘Tink’ as a financial guarantor stating sensitive data outside of the UK. Even when you select the manual option it prompts you immediately they have been unable to obtain a reference when it has only been requested of the nominated referee. This should be investigated by an independent Ombudsman or Which Magazine.

J · 29 November 2024

★★★★★ 1/5

Trustpilot

Didn’t Bother Turning Up

Made an appointment to value my property for sale. They choose the date/time but then didn’t bother turning up. If they cannot be bothered when trying to win your business then no point working with them in the future.

Still · 16 May 2026

★★★★★ 5/5

Google

Would highly recommend Rio and her services, was extremely knowledgable throughout the process!

Charlotte · 26 October 2024

★★★★★ 5/5

Google

We would like to commend Danielle Quincey as our local Stirling Ackroyd Rentals Manager. We have been through a number of rental cycles and tenancies with her, which have been very professionally managed, documented, and good tenants well matched to the property. She follows up and keeps us informed of market developments. We choose Stirling Ackroyd based on their rental management. Robert Wilson

Robert · 24 September 2024

★★★★★ 1/5

Google

Awful experience from beginning of tenancy to completion. The issues with this agency began from the moment we were offered a tenancy. We were told at our viewings and during emails that the landlord would accept an offer of £250 less than the asking rental price per month, despite this the agents went ahead and offered the full amount without our knowledge. We accepted this and signed the tenancy, however upon moving into the house we found the “recently redecorated” house to be unclean, broken furniture in the bedrooms as well as an overgrown garden strewn with the landlord’s rubbish. Additionally there was a broken fence leading to our neighbour’s garden that was promised to be fixed and never was. During our tenancy the landlord managed the property; a landlord who did not seem to spend much time in the country and sent people who appeared to be his friends out to complete important electrical and handy work. Most notably, the “electrician” would appear at the house at random days repetitively with no notice and would stay until 7pm, on one occasion even leaving pink putty down the walls. Additionally we repeatedly asked for a deep clean and a gardener as we were promised by the agency - this also never happened. Back to the agency themselves. When moving out of the property we conducted a deep clean of all bedrooms and common areas, leaving the house in a much better condition than was handed over to us. Upon signing for this tenancy we paid over £3000, that was to be paid back after 10 days according to our contract. We checked out of the property on 31st March and the first communication we managed to obtain regarding the deposit was on 26th April. Inexplicably, the landlord had decided (16 days too late) that he was deducting £350 from our deposit, and at that stage we were promised an itemised list which as of 7th June we are still awaiting. I was originally promised on the phone that the undisputed amount would be released by the end of that week, 28th April. After numerous phone calls, emails, private texts with the landlord we were finally given back the undisputed amount on 10th May, 1 month after our contract states we should have received it. This was ongoing as we could not get hold of anyone at the agency via email to obtain this “itemised list” for several weeks despite multiple communication attempts. As of today (167 days after completing our tenancy!) we have received confirmation from the third party deposits company that we will rightly be awarded most of the disputed amount back. I look forward to never dealing with Stirling Ackroyd again and highly recommend tenants - especially young people - avoid using them at all costs!

Rosie · 23 October 2023

★★★★★ 5/5

Google

We had a pleasure working with Luvelle who is an amazing agent. The whole experience from viewing property to completing the paperwork was very smooth. He was very patient with us asking 100 questions about the flat and procedures.Thank you for your commitment and knowledge. Your personal approach, patience, passion and care towards your job is amazing. Luvelle thank you for helping us out with getting a perfect flat, Stirling Ackroyd Estate Agents are lucky to have you. Excellent customer service that made the whole process of getting a flat very enjoyable not stressful.

Joanna · 23 October 2023

★★★★★ 1/5

Trustpilot

PLEASE BE CAREFUL

PLEASE BE CAREFULI put an offer on a property to rent. My offer was accepted and I was sent a link to read a draft contract, confirm it was read and pay the deposit. I sent screenshots of error messages but I was being pressured to pay the deposit without reading the contract. They refused to email a PDF version and was told I would lose the property if I didn’t blindly pay the deposit. PLEASE BE CAREFUL and do not sign anything or pay a deposit unless you are fully informed as to what you are agreeing to!

Lola · 22 October 2023

★★★★★ 5/5

Trustpilot

Morgan Senior - very helpful

Morgan Senior was very helpful, experienced, easy to talk to and patient. Would always call me back straight away and able to answer all my questions. Provided an excellent customer service in my search for my new property. He assisted with all the stages making sure all the need were met. I am happy with the service that was provided. I do believe he will be a good contact going forward.

Manpreet · 11 April 2023