Trusted Agent profile · Lambeth

Stirling Ackroyd Streatham reviews in Lambeth

4.4

★★★★★ Great

1,540 reviews across 2 platforms

5 - 7 Streatleigh Parade, Streatham High Road, Streatham, SW16 1EQ, Lambeth, SW16 1EQ

Stirling Ackroyd's office in Lambeth, at 5 - 7 Streatleigh Parade, is rated 4.4 out of 5 across 1,540 reviews on two platforms, including 228 Google reviews rated 4.5.

Google logo

4.5 / 5

228

Reviews on Google

This office

Trustpilot logo

1,312

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Lambeth office, from every platform, shown as written. First names only.

5/5

Google

We’d like to say a huge thank you to Anthony at Stirling Ackroyd for all his help in selling our house. From start to finish, we genuinely felt he was on our side and guiding us through the process with care and integrity. He kept a cool head during some very tense moments and handled everything with calm professionalism, which made a real difference. What stood out most was that Anthony combined capability and experience with a genuinely human approach, we always felt he truly cared about getting the right outcome for us. We wouldn’t hesitate to recommend him. Thank you again, Anthony

Irene · 16 February 2026

Agent replied · 16 April 2026

Thank you so much for your incredibly kind words, it truly means a lot. It was an absolute pleasure working with you both, and I’m so pleased we were able to achieve the right outcome together. Selling a home can be an emotional and at times challenging process, so I’m really glad I could provide the support and steady guidance you needed along the way. Your trust throughout meant everything, and I’m genuinely grateful for your recommendation. Wishing you all the very best for this exciting next chapter.

5/5

Google

Kevin was excellent from start to finish. He was professional, responsive, and genuinely proactive throughout the process, keeping me updated at every stage and explaining things clearly without any pressure. What stood out most was how well he listened to what I needed and how quickly he acted on it,viewings were arranged efficiently, questions were answered promptly, and any issues were handled with calm, practical solutions. He’s knowledgeable about the local market, realistic in his advice, and very organised, which made the whole experience feel straightforward and well-managed. If you want an estate agent who communicates well, follows through on what they say, and makes the process far less stressful, I would confidently recommend Kevin.

Brigitte · 16 January 2026

Agent replied · 16 April 2026

Dear Brigitte , Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Trustpilot

Survey in Cardiff

Survey in Cardiff. Easy to set up and pay. David Jones was our surveyor and I can't recommend him highly enough. He contacted me before the survey and explained what he would be looking for, and asked if I have any concerns or questions The survey was very detailed and easy to understand. I did have a couple of questions and David was happy to talk to me on the phone and in a way that made it easy for me to understand. He didn't rush the call, was very easy to talk to and offered to speak again should web need it. The service was fantastic and worth the cost. I wouldn't hesitate to recommend Stirling Ackroyd and the excellent staff

Mac · 27 June 2026

5/5

Google

I’m writing to say a massive thank you to Guershon. His communication and support through out my service with you guys was nothing short of perfection. Guershon is Extremely easy to approach and made me feel very welcomed when ever speaking to him. His skills within his profession are brilliant and would highly recommend asking to speak to him if you need any help or assistance in your services.

Louie · 13 November 2025

Agent replied · 12 January 2026

Hi Louie Thank you for the great review of our Stirling Ackroyd Streatham team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team

1/5

Trustpilot

Awful company. Severe lack of professionalism and etiquette.

Awful company with a severe lack of professionalism and etiquette. We purchased a property through this agent, and their rudeness, constant threats, unprofessional emails, false accusations, and overall treatment of buyers are terrible. When raised with their area director, our email was ignored. In addition, their description of the property was inaccurate and they refused to hand over the keys on the day of completion, forcing us to go to the property and speak to the previous owners directly. I would never use or recommend this company. They turned what should have been an exciting period into a more stressful, anger-inducing experience. To add, they even contacted our estate agent and criticised us, the buyer, referring to us as liars. I have reported their actions to the Property Ombudsman.

Tom · 12 August 2026

Agent replied · 24 September 2026

Dear Tom, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

Massive shoutout to Guershon from Stirling! He’s been super helpful from start to finish, always easy to reach, quick to sort things out, and genuinely cares about finding the right place for you. The whole letting process was smooth and stress-free thanks to him. If you’re renting through Stirling, definitely ask for Guershon, proper sound guy and great at what he does.

Alfzstar · 13 November 2025

Agent replied · 12 January 2026

Hi Alfzstar Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team

5/5

Trustpilot

Very impressed and highly recommend.

We sold our house via the Egham team last year. Mark, who is the Regional Manager, and Harry who was our Sales agent were both excellent, very professional. We had three valuations and Stirling gave us the highest of the three. Normally the advice is to not just go with the highest price, but Mark, Harry and Ben who came to see the house, all genuinely had such enthusiasm and confidence in finding us a buyer, we took the leap. They did not disappoint and we sold for just 5k under our asking price, far more than we expected. Harry kept in regular contact and always called me back if he was out of the office. If you are selling in the Egham area I would highly recommend Stirling Ackroyd over the other prominent agent in the area who did not even bother to to call us back after their much lower valuation.

Smilerswife · 22 March 2026

1/5

Trustpilot

Never again

There were a few shining stars. On the whole - awful. So many problems -I was meant to thankful for. them doing their job. I'll never do business with them again.

ALCOHOL · 2 July 2026

Agent replied · 24 September 2026

Dear Alcohol Reconsidered Ltd, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Trustpilot

Letting agents

We’ve had Stirling Ackroyd as our letting agent twice and they never disappoint. They are very reachable and easy to work with. Briana is the best property! She replies promptly to our emails and always has answers with our questions. All that we need fixing in our flat, she sorts it out immediately. We are very happy to have worked with her from beginning till the end of our tenancy!

Arrianne · 29 April 2026

5/5

Google

My partner & I recently viewed and moved into our new flat in Brixton. With many thanks to Rio who was brilliant, very helpful, friendly and professional, guiding us through the viewing, the process and any questions we had. She made what could've been a very stressful process feel much more comfortable. Thank you, we are so excited to be in our new home!

Max · 24 August 2025

Agent replied · 23 September 2025

Hi Max ! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes

1/5

Trustpilot

Holding Deposit without reason

We were in a non-deposit scheme, and opted for leaving it. The company accepted our deposit, but at the end of the contract, they retained the money equivalent to as if we were to keep paying it. They recognize that it was a mistake, but after 3 months, there is no payment still. Every time we go there they say that they will solve it, but never happens.

Guilherme · 15 August 2026

Agent replied · 24 September 2026

Dear Guilherme Félix, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team

1/5

Trustpilot

I would say this is the worst agency in…

I would say this is the worst agency in my whole life with whom I have to deal. We rented an apartment 5months ago. The condition in which apartment was given to me was inhabitable. There was mould dampness all over the apartment. Inventory was not even provided as promised. There agent lied to us on so many levels, and when we raised complaints they were ignored as it was verbal discussion.

Arshiya · 11 March 2026

5/5

Trustpilot

Our experience with this Surveying…

Our experience with this Surveying Company was excellent. Not only did they do the survey quickly, but the report was emailed to us within 2 days. The Surveyor (Jeff) did a very thorough survey and we couldn't have been happier. Thank you very much - we would recommend you to anyone wanting a survey.

Clive · 17 June 2026

5/5

Trustpilot

A good job well done…

Anthony Wilkinson-Denny and his team have been absolutely brilliant handling the sale of my flat. The communication from start to finish was clear and timely. It was a difficult and stressful time due to unavoidable circumstances but Anthony saw us safely through to completion. Thank you.

Lesley · 8 August 2026

5/5

Trustpilot

Sold and bought our properties with… Sterling Ackroyd at the Egham branch

Sold and bought our properties with Stirling Ackroyd at the Egham branch,I really can’t praise them enough, from Day 1 Mark was at our property explaining everything in great detail. kind friendly and Very helpful. Then it was Harry who again was so helpful friendly that we dealt with mostly, very professional, he really was on the ball and nothing was too much trouble for him. He Mostly looked after us all the way through it .He was always willing to go above and beyond to help us in anyway.Every time I phoned I was greeted with a friendly and helpful approach.The sale of the property and the buying of our new property was made so much easier by having the trust in these guys. I never felt anything was too much trouble for them.Also Ben Was a delight to speak to and very professional.Johnathan again, was very professional and assertive and reassuring.What a great team, I highly recommend sterling Ackroyd and these guys made our experience as stress-free as possible.Can’t thank them enough.

Mrs · 14 October 2024

Agent replied · 28 October 2024

Dear Mrs Smith,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team

5/5

Google

I have used Stirling Ackroyd Lettings at Streatham for many years on a number of my properties and have dealt with many of their managers. Without exception Danielle has been by far the most helpful and professional. She as a work ethic that is customer lead and deals with any issues promptly. There have been many occasions when I was having difficulties with the Head Office staff mainly due to personnel changes and she stepped in and resolved the problem. She is driven and has a pleasant personality and does not come over poorly in any way. I have noticed in the time I have known her to bring out the best in her staff with a calm and focused manner. I would recommend her to anyone within the industry and am certain she can undertake more demanding and senior roles in SA or elsewhere if she was asked to do so.. Regards, MR J.AJMI

Joe · 1 October 2024

Agent replied · 22 October 2024

Hi Joe, Thanks for taking the time to leave feedback. Its lovely to hear of your experience while working with Danielle and the team over the years. We wish you all the very best - Claire, Customer Engagement.

4/5

Trustpilot

Streatham Branch

I have been dealing with the Streatham branch mainly. The staff have generally been quite proactive. Danielle Quincy in particular has been very helpful with finding me tenants. Our interactions have always been professional and courteous and she has been invaluable in guiding realistic rental valuations which means she can find appropriate tenants for me in a timely way.

P · 14 August 2026

Agent replied · 24 September 2026

Thank you for your kind words, P. Patel. We're delighted to hear that Danielle Quincy has been proactive and helpful in finding you tenants and providing realistic rental valuations. Your feedback is invaluable to us as we strive to deliver reliable and customer-centric service, and we look forward to supporting you further in your property journey.

5/5

Google

When I first met Danielle she made me feel rest assured that she would secure great tenants for my property. And true to her word, she has. Danielle is extremely professional, patient, attentive, she is very knowledgeable but if there was anything she was not sure about, she would get back to me. I never needed to chase her, I would receive either a phone call, email or both. Danielle is a great asset to Stirling Ackroyd, and because of her I have made recommendations to friends about your rental and sales services. Thank you Danielle so much for your professionalism and attention to detail, it has been a positive experience working with you. Wishing you the very best. Arlene

Arlene · 24 September 2024

Agent replied · 22 October 2024

Hi Arlene, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire - Customer Engagement

5/5

Google

Kevin is such an amazing gentleman. He made the work very easy for us acquiring a property. I recommend him to anyone who wants a property to rent because he is a professional. An agent you can trust is Kevin. Much love Kay👍 …

Kwesi · 16 November 2025

Agent replied · 16 April 2026

Dear, Kwesi Ampiah! Thanks for the great review! All the best, Customer Care Team

5/5

Trustpilot

Alex was amazing

Alex was amazing. Gave me tremendous insights and guidance regarding the properties. He showed me the property and personally assisted me throughout the process. That had been really helpful. He was also very approachable and friendly. Great work!

Yugam · 5 September 2026

5/5

Google

Working with Danielle at Stirling Ackroyd has been a pleasure. She’s incredibly professional, always on top of things, and her efficiency has made everything so much easier for us. Most importantly, we trust her to look after our property given her transparent and attention to detail. After such a positive experience, renewing our property management contract was a no-brainer. I’d happily recommend Danielle and Stirling Ackroyd to anyone looking for a reliable, stress-free service for property management.

Raj · 22 September 2024

Agent replied · 22 October 2024

Thank you Raj for the 5* review, Danielle and her team are appreciative of your kind words and trust. Have a great day

5/5

Trustpilot

I had a very pleasant experience with Stirling Ackroyd

I had a very pleasant experience with this agency, they were attentive from the beginning and were very communicative, even in my abrupt departure due to unforeseen circumstances they were very helpful in handling the process to ease my transition. Alaa was very responsive and had a very helpful attitude that made it very easy during my stay.

Salma · 2 April 2026

5/5

Trustpilot

Sheldan Bechie was the best

Everything with SA was so smooth. Sheldan Bechie​​​​, Letting Consultant was AMAZING! He was quick to arrange several viewings into one day, which is extremely helpful when you have a busy schedule. He drove us around and I was extremely happy when he found the perfect one. From that point onwards, the team's communication was great, with them arranging a call with the landlord and efficiently completing all the referencing and admin work within a week. Their online portal is easy to use and very helpful. The team kept me updated throughout. I can't recommend them enough.

Mie · 26 June 2024

Agent replied · 28 October 2024

Hi there,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Been looking for a flat for myself and my partner for months and months, and Stirling Ackroyd Streatham were able to help us find a place after 2 days of being in contact! Rio and Danielle have both been extremely kind, smiley and helpful in the process. Rio has been my main point of contact and has been so easy to get a hold of, and answered all my questions in great time. She is also great at getting in contact with me to remind me of things I need to do before a certain time. Thank you for all your help and fab customer service.

Bel · 24 June 2024

Agent replied · 22 October 2024

Hi Bel, thanks for the 5* and great feedback for Rio and Danielle. Wishing you all the best. Claire

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Stirling Ackroyd's Google reviews

Questions about Stirling Ackroyd Streatham

How many reviews does Stirling Ackroyd Streatham have?

Stirling Ackroyd's Lambeth office has 1,540 reviews across two platforms: 228 on Google, 1,312 on Trustpilot (across the whole business).

What is Stirling Ackroyd Streatham's rating?

Stirling Ackroyd Streatham is rated 4.4 out of 5 across all 1,540 reviews, and 4.5 out of 5 on Google from 228 reviews.

Where is Stirling Ackroyd's Lambeth office?

Stirling Ackroyd Streatham, 5 - 7 Streatleigh Parade, Streatham High Road, Streatham, SW16 1EQ, Lambeth, SW16 1EQ.

The Trusted Agent

Is this your office? Claim your page.