Stirling Ackroyd Streatham reviews in Lambeth

★★★★★ 5/5

Google

My whole experience with Stirling Ackroyd was 5 stars. Nyree made made an outstanding effort to really listen to what and made me feel like I was her top priority. She made moving house, which is usually a very stressful and tiring experience, much more enjoyable. Nyree is an asset to Stirling Ackroyd and anyone who is searching for their next property is lucky to have her looking out for you.

Catherine · 25 April 2024

★★★★★ 5/5

Google

Rio at Stirling Ackroyd was a lifesaver! I have a busy schedule, and she made the process of viewing properties and getting all the details quick and easy. Even though we ended up finding a place elsewhere, Rio’s help was invaluable. I’d definitely recommend her to anyone needing an agent who knows how to make things seamless. Thank you Rio Babe xx

India · 22 September 2024

★★★★★ 1/5

Trustpilot

Landlords abroad: beware!

18/09/2023: As predicted, following check out the tenants have come back disputing the amounts proposed by the independent check out Clerck and Stirling have just forwarded this for me to handle!I've had my house in Townends, then Stirling Ackroyd's books for rent since 2005, so 18 years of frustration and anger. I have explained on countless occasions that it was NOT a money making business, it is MY house and I needed an agent to look after it and be my eyes and ears. Over the years, I have had lots of problems, I found that living abroad meant that agents don't care, don't represent you and the tenant (being there) was ALWAYS given preference! This was proven to me times and times again! This year however, the tenancy problems went TOO far! Tenants complained about numerous problems. In dealing with it all, I realised that the agents are NOT managing the property, they are just LIAISING between different parties (tenants, contractors, landlord). That is not what I call managing a property. Recently, they sent me a quote of over £1000 for a 1m2 flooring! Any idiot could see that was way too expensive but not them! £380 material + £673.83 labour I wasted time telling them that was outrageous and to get them to send someone else!I complained over their complaint procedure several times on very different things but all relating to the same problem really (lack of management). Each time I'm contacted by some supposed manager of sort, who gives me the sales chat and tells me they have taken my complaint VERY seriously and will allocate a property manager (lucky me!) so that I only have 1 person to deal with! Rubbish!!! Of course, that's not true, I still got tons of different people contacting me on different issues! The last property manager was useless, to the point that Stirling Ackroyd sacked her, I was told, although they had told me she was extremely professional and been with them for a few years!!! Why didn't I change Estate agents? Living abroad makes things complicated and as they say better the devil you know....! This year, the property has been so badly managed that I have had to fly over to sort things out, get rid off the tenants and I have ended the contract with this company! I am surprised to see that they get some good reviews, perhaps the ex-Townends branches (Egham) need to be investigated as the customer service there is poor! Oh, I was told: "Now that we have physically met and moving forward, I will make sure your property is looked after properly...."To which I replied: "there won't be any moving forward..."

Hinda · 18 September 2023

★★★★★ 1/5

Trustpilot

Is this the way you manage the property

Is this the way you manage the propertyAwful check in and checkout experience with the property managed by Sterling Ackroyd 70-80 percent of these issues were resolved 2 weeks after check in. I have handed over the flat in much better condition at checkout and they are not happy and claiming cleaning expenses.And they claim they provide professional cleaning service. such an awful experience There was several issues noted below during checkin.First of all, they won't tell you where the keys are. No appropriate communication. They keep you waiting for hours and hours at door of new property. They don't answer your calls. Oh my god, such a terrible experience1. Bulb replacement - 5-6 Bulbs are not working. 2. Fixing Bathroom sliding door which is not working. 3. Fixing TV door stand - which is not in proper working order4. Fixing Lounge main window - which was broken5. Fixing table stand in bedroom 1 - which was broken inside6. Kitchen Sink tab replacement or fixing as it is damaged7. Kitchen sink water clogging8. Lounge ceiling bulb shelf broken 9. one of the Kitchen shelf inside desk broken 10. Kitchen table wrap was teared near hob Hygiene Issues:1. Commode (Toilet seat) is so dirty and full of limescale which looks very ugly. 2. There are stinky marks on the floor and on most of the table stands & tv stands especially the one which is in the lounge area. 3. There are 3-4 used cigarettes on the floor, I had to remove by myself4. Oven and Bread toaster are in worst condition.5. Hob is not cleaned. 6. Lounge Large windows from inside looks very dirty.7. Wall crack under the sink 8. Old tenants used masks are kept on tv stand9. Old tenants used items were not removed and left them in the house.10. Fridge has evil smell

Phanindra · 31 August 2023

★★★★★ 5/5

Google

Danielle Quincey has been simply amazing, her professionalism and communicative skills are outstanding. We felt at ease working with her especially when we had any queries, she would respond immediately. We appreciate all the help and advice given to us by Danielle and her team when securing good tenants for our property. Denise and Agnesia Mendes

Denise · 25 November 2024

★★★★★ 5/5

Google

Meeting Nyree Dixon was a breath of fresh air after meeting several other estate agents and not having the best experiences. She was very honest and straightforward from the beginning. She recommended a flat based on our requirements and it was exactly what we were looking for. The experience so far has been smooth and pleasant and we're looking forward to move into our new apartment.

Lidia · 25 May 2024

★★★★★ 5/5

Google

Rio Bell at Stirling Ackroyd Streatham was incredible! As a first-time renter, I had a lot of questions and concerns, but Rio was super patient and walked me through everything step by step. Although we didn’t end up going with a property through her, I would absolutely recommend her for anyone looking for guidance and support in the process.

Denny · 22 September 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Kurwahn and his team, and I must say, they are an outstanding group of professionals. From the moment I contacted them, they were responsive, helpful, and dedicated to ensuring my property rental needs were met. Kurwahn, in particular, was a pleasure to work with. He was highly knowledgeable, efficient, and always available to answer my questions. He truly went above and beyond to ensure a smooth process.

Bridget · 23 October 2023

★★★★★ 5/5

Trustpilot

She is very efficient with her work

She is very efficient with her work. Very prompt actions when needed and keep informing the landlords for potential problems and how to deal with them. It appears that she has an in depth knowledge and experience in managing tenants/properties. She is very pleasant and speak to people with respect .She is confident of the subject and advice us to implement necessary actions which are needed to keep tenants safe I have not seen or personally known her and these are observations during my encounter as a landlord Over all I am happy with her work and nature. I wish you keep employed people like her

Upali · 21 May 2026

★★★★★ 5/5

Trustpilot

A Truly Supportive and Professional Estate Agent

We’d like to say a huge thank you to Anthony at Stirling Ackroyd for all his help in selling our house. From start to finish, we genuinely felt he was on our side and guiding us through the process with care and integrity.

IreDan · 11 February 2026

★★★★★ 5/5

Google

I got recommended Stirling by some friends that had just sold through them. I think I ended up meeting or speaking to most of the guys in the office and all were very nice, friendly but professional. I wish the estate agents I was buying through were as helpful as they were! All were great but Wayne in particular was amazing and really went above and beyond! Thank you so much!!

Emily · 7 May 2025

★★★★★ 1/5

Trustpilot

I am extremely disappointed with the…

I am extremely disappointed with the valuation carried out by Stirling Ackroyd Surveyors/ Julian Brooks on my property. The survey significantly undervalued my home despite strong comparable properties nearby selling and being marketed at much higher prices. My property is a 3-bedroom semi-detached house with substantial land and planning permission, yet the valuation did not appear to properly reflect these important factors. I previously had a much higher valuation, so the difference was difficult to understand and has caused unnecessary stress and potential financial impact. I expected a more thorough and balanced assessment based on local market evidence. Unfortunately, I do not feel the valuation fairly represented the true market value of the property.#Terrible

Aiman · 7 May 2026

★★★★★ 5/5

Google

I just want to say a big thank you to Feroza. I chose to sell my flat through Stirling Ackroyd after speaking to other agents. Feroza definitely stood out and was true to her word, and secured a deal within two weeks of it going on the market. Both a competitive rate and a human touch, plus excellent communication throughout the whole process. A very positive experience.

Jan · 25 February 2024

★★★★★ 5/5

Google

Devonte is a dream person to work with. He is very professional and knows the market very well, he found tenants for our property in a few days. Devonte always responded to our emails and calls, and answered all our queries in a timely manner. I hope we can work together again in the future.

Anna · 22 September 2024

★★★★★ 1/5

Trustpilot

Very unprofessional and uncaring people

These guys are a joke, which might be an understatement.We had a 1-year rolling contract with a pay review at the end of the 1st year, in July 2022. In November 2022, they emailed us that there was an unexplainable system glitch and that we should back pay them for four months based on the RPI of July, which was 12.3%. There was no negotiation involved. Just a demand to pay the extra £2,695.20 for 4 months. Since when does pay review mean automatic readjustment??? 🤯🤯After that day, they were harassing us to pay for the extra money almost every day. On the other hand, when we were chasing them to fix a serious health and safety issue on our flat, THEY WERE NOT EVEN ACKNOWLEDGING OUR EMAILS for 6+ weeks. Little to say that the issue was fixed after 10 months pretty much! 😳😳Very unprofessional people in general and would highly avoid having them as property managers

Dimitrios · 15 March 2023

★★★★★ 5/5

Google

We had a great experience of buying our first home with Stirling Ackroyd. Everyone was professional and friendly and they made the whole process very smooth, especially when it came to chasing solicitors, clarifying issues etc. Thank you to Wayne in particular! We would definitely buy/sell with Stirling Ackroyd again.

Daisy · 4 December 2024

★★★★★ 1/5

Trustpilot

They keep dippibg into your rent give absurd quotes for work they do for you.

They keep dippibg into your rent ' My local electrian quoted 600 to supply fit a simple intercom and latch to replace an existing system on 2 flats in Tottenham. Their london office got some guys in Dagenham. No website published contact number based miles away in dagenham. Their quote £4800. They said 2 zlectricians and 1 days work when i eventually found a contact spoke to them. My accountant was flabbergasted as was i. Their absurd quote was for 1 days work equal to almost 5 months rent for my flat which they charge £000s to manage. They also said getting quotes incur a charge. Complete BS as i got multiple good tradespeople to give quotes free of charge and do work. Their ceo was notified.

Jaswinder · 2 May 2026

★★★★★ 1/5

Trustpilot

Incompetent agents and service

I purchased a property with the tenants after one week the letting department only knew this was not managed by them because I was chasing the deposit and back rent, both me and the tenant have been chasing this for weeks, if you try calling the phone it is never picked up or calls returned absolutely useless we are now approaching one month into the purchase and still not sorted this issue has also been highlighted to customer services and still not resolved, SA are withholding other peoples money and have no urgency on releasing 4 weeks on a very disappointing service.

Customer · 27 April 2026

★★★★★ 5/5

Trustpilot

Ms Georgia Ellis Buckle has been very…

Ms Georgia Ellis Buckle has been very professional in our discussion with her regarding the leasing of an apartment. She is prompt with her responses to our text messages, thorough and clear with her explanations. She is also interested in understanding my needs or concerns, and comes across as wanting to help me achieve what I am aiming for.

Josie · 18 June 2024

★★★★★ 5/5

Google

I would recommend Stirling Ackroyd they have been brilliant from the start of viewings to the end to moving into my new property. All staff I had contact with were very helpful, but I must thank Rio she is friendly easy to communicate with, professional prompt responses to my queries always happy to help. Thanks so much. X

Helen · 25 May 2024

★★★★★ 5/5

Trustpilot

Review of property manager

The property manager David Umney was so good and responsive. Everytime we had a problem, David was quick to respond and it was so refreshing to see his quick responsiveness and care.

Sid · 3 April 2026

★★★★★ 1/5

Trustpilot

We rented a property managed by this…

We rented a property managed by this agent, which was in poor condition. Damp in bathroom with no ventilation installed and they expected us to keep windows open during winter to improve ventilation. Mice and RAT droppings found in kitchen and bedrooms. Holes in door leading from utility room to garden which is probably how the rats got in. Poor plumbing. E rated efficiency. And the maintenance manager was rude and abrupt.

Sonia · 2 June 2026

★★★★★ 5/5

Google

Given the very competitive situation in the rental market we were a bit apprehensive about looking for a property - it was really reassuring to deal with an estate agent (Kurwahn) who was so engaged and supportive. In the past I haven't always had the best experiences here so it was really refreshing to deal with someone who followed through when they said they would do things, responded helpfully to any questions, and generally put us at ease. The initial viewing, offer and referencing were all really smooth processes - thanks Kurwahn.

Robin · 23 October 2022

★★★★★ 5/5

Google

Kevin was so accommodating and easy to relate with,he made property search easy and fun.

Bwalya · 13 November 2025