Trusted Agent profile · Lambeth
★★★★★
1,573 reviews across 2 platforms
5 - 7 Streatleigh Parade, Streatham High Road, Streatham, SW16 1EQ, Lambeth, SW16 1EQ
Stirling Ackroyd's office in Lambeth, at 5 - 7 Streatleigh Parade, is rated 4.4 out of 5 across 1,573 reviews on two platforms, including 260 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Stirling Ackroyd Streatham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotMarc Twinberrow associate property…
Marc Twinberrow associate property manager has always been extremely helpfully in resolving any issues I have and being a client who lives in America having someone like him on your team is a blessing Rose reynolds
1/5
TrustpilotI had a very disappointing experience…
I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached them with my complaint they dismissed it without even acknowledge any points i had raised, as if they didn't care. It was extremely upsetting. They have passed me over to the CEDR and i will be taking the complaint to them. I hope something positive can come out of this rather negative experience.
Dear Stan,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Many thanks, Customer Care Team
5/5
TrustpilotEllis was very clear and friendly over…
Ellis was very clear and friendly over the phone - made the sign up nice and easy and quick
Dear Charlotte,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotPersistance and professionalism
I have received about four phone calls from Joel Gooden over the last month or so. Each phone call led me closer to making the decision to appoint Stirling Ackroyd to sell my property. I was inundated with similar calls from similar agencies but he seemed very knowledgeable about the housing market and more importantly, for me, he listened. We have now signed the contracts to begin the sale and we are very hopeful. If he hadn't made the first phone call to me and persisted (politely) we would probably be signing with someone else. Thank you Joel for your advise, persistence and professionalism.
1/5
TrustpilotOne of the worst agency experience…
One of the worst agency experience ever! do not trust or get involved with these guys in the Staines office, they play with your time and don’t treat you with respect, ignore your calls, and never call back, that when you have placed an offer.We were told we don’t have an answer as the owner is not replying, we through something is fishy, my wife called back from another number after two days and she was told that we have just accepted the holding deposit on this apartment. Shame on such agents! Fully story below:We viewed a couple of apartments with Sterling on Tuesday evening at 6 PM. Next morning we emailed them our offer at 9:00 AM. Kept following up with them for half a day to get an answer we have not seen the offer as we have been very busy. After they saw the offer, they said they will talk to the owners and come back to us. They knew that we wanted to close this quickly and were evaluating this vs. another property which was our second preference.Whole of that day and even the next day, the associates kept ignoring our calls. I got a message back saying he would call me back soon, but that soon never happened as well.We were just trying to revise our offer but they never wanted to talk. We were told the owner is overseas and is not replying. The next day when we were told that the owner is not replying, we felt something is fishy and my wife decided to call them to ask about this property, she was told they have accepted the holding deposit on this flat.Clearly we were treated super badly. we would never recommend this office to anyone else. You have 2-3 other agencies just down the road, you are better off going there. At-least we can assure you would be treated with respect and you wont feel ignored.
Dear Raunak, thank you for taking the time to post a review. I am sorry to hear that your offer to secure a Tenancy was not successful. I understand that you particularly liked the property and that this would have been a disappointment for you. Currently properties are only available for a short period and due to a competitive market are being secured at the advertised rent. We wish you the very best with your property search - Amber
1/5
TrustpilotDO NOT USE AVOID
DO NOT USE Staff are very rude their rates are ridiculously high! They dident submit my invoices to my deposit so now I’m £1000 out of pocket I have been waiting 2 weeks for them to give me an update and NOTHING! It’s ME chasing them. The management change without telling you!! AVOID AT ALL COST !!!!!!!!05/03/24 - I logged a complaint last week and they said they will respond within 28 working days but I’m still out of pocket!! I always have to reach out to them no one has bothered !! DO NOT USE THEY ARE USELESS
Lyndsey, can you please contact us using help@stirlingackroyd.com so we can ensure any outstanding matters are quickly resolved if they are not already. Kind regards, Amber
5/5
TrustpilotI have always received an excellent…
I have always received an excellent service while working with Stirling Ackroyd. I have had tenants on and off for years even before the rebranding. Rino has been my main point of contact for a over a year and has been so professional, polite and more importantly is always quick to respond to requests whether for market rental reviews or just information. I would absolutely recommend Stirling Ackroyd to my friends because of quality service received.
5/5
TrustpilotAbsolutely brilliant!
We dealt with the Egham office where Mark. Ben and the team were brilliant. Quite frankly there was no comparison when selecting the estate agent we wanted to use compared to others in the area. Mark & Ben were very professional and were always on hand to answer questions giving us so much support through the whole procedure. From the valuation, viewings, paperwork through to completion it was a pleasure to deal with them. Five stars plus plus from me!
5/5
TrustpilotI recently needed help regarding a…
I recently needed help regarding a valuation on my house and also needed help to find a smaller property in my area, Sandra Holmes was brilliant at arranging this for me, with her colleague both her and Rob Dawson made sure that they held my hand all the way.Thanks so much for your personal and unique understanding of my needs. Brilliant service, keep the good work up.
1/5
GoogleTerrible experience with Stirling Ackroyd, particularly due to the poor management by our assigned agent, Dottie Wilson. Communication was consistently lacking, we had to chase her with multiple emails just to get basic responses, and even then, the replies were often vague or unhelpful. Throughout our tenancy, she offered little to no support, and never provided real solutions to the issues we raised. It always felt like she was acting entirely in the landlord’s interest, with no consideration for us as tenants. A very frustrating and disappointing experience, I strongly recommend avoiding this agency if possible.
1/5
TrustpilotTerrible experience, avoid is possible…
Terrible experience with Stirling Ackroyd, particularly due to the poor management by our assigned agent, Dottie Wilson. Communication was consistently lacking, we had to chase her with multiple emails just to get basic responses, and even then, the replies were often vague or unhelpful. Throughout our tenancy, she offered little to no support, and never provided real solutions to the issues we raised. It always felt like she was acting entirely in the landlord’s interest, with no consideration for us as tenants. A very frustrating and disappointing experience, I strongly recommend avoiding this agency if possible.
5/5
GoogleKurwahn has been super co-operative and on the ball throughout the whole renting process ensuring we are up to date with payments and requests from the landlord etc - All in a very polite and friendly way!
Hi Max, thanks for taking the time to leave valuable feedback for Kurwahn. We wish you all the best in your new home - Claire
5/5
TrustpilotThank you Ellis for your speedy and…
Thank you Ellis for your speedy and efficient service getting my valuation organised with your colleague Paul.
Dear Debbie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotELLIS CRAIG
Ellis was very helpful and explained everything about the sales process. Made things simple and easy to understand.
Hi Sean,Thanks for the 5* and feedback for Ellis. We wish you all the best - Claire
5/5
TrustpilotStirling Ackroyd, Tania Pereira & Olivia Papps
Had 0 problems with Stirling Ackroyd from the beginning to the end of our tenancy. Signing and agreeing the tenancy was very swift. Thanks, Olivia for your efforts and excellent service. Our property manager Tania Pereira was outstanding at always being available and solving any issues that arose with the flat during the tenancy. Thanks for all the support and care Tania. Overall, highly recommend this agency. We had the best experience with them!
5/5
GoogleDottie Wilson is my property manager and I am lucky to have her. Dottie’s manner is professional and confident with good judgment and excellent communication skills thrown in for good measure. Thank you, Dottie.
5/5
TrustpilotProfessional and courteous from the start
After losing our mum, we were left with the incredibly difficult task of having to sell our family home. Joel Gooden from Head Office was our first point of contact and made us feel that we were being listened to and understood. Joel brought a gentle sense of humour, but with great warmth and sensitivity for our situation with a high level of professionalism, knowledge and confidence for the whole process ahead . We couldn’t have asked for better communication and support throughout and have no hesitation whatsoever in recommending Joel and the team at Stirling Ackroyd.
1/5
TrustpilotThis company people doing scam when he…
This company people doing scam when he take ur deposit he is very nice when they take ur money after they told some thing is problem and not gave u key and never give back ur money carefull if u want any property
5/5
TrustpilotStirling Ackroyd in Mitcham is the…
Stirling Ackroyd in Mitcham is the number 1 estate agents in the area. Previously had many dealings with goodfellows but thought I would give stirling ackroyd a go after Charles came round to value my property and I was so impressed with his manner and his knowledge of the market. I then stepped into office a week later and met Robbie who further explained what Stirling ackroyd can offer and also his market knowledge showed me that Charles and Robbie were the guys who should be selling my property. 2 weeks down the line I put my property online with them and they quickly sold it as promised. Their service and care was amazing !…will 1000% be recommending to friends and family. I also have other properties that I will selling through this branch. Thanks Robbie and Charles, you both made my experience so so much better !
5/5
GoogleDanielle Quincey I have been very pleased with the services Danielle have provided me in respect to 41 Poynders Court. She is very personable, professional and helpful on the phone and by email, always responding in good time. I am sure she will be an asset in any position within Stirling Ackroyd in the future and I wish her the best of luck in her endeavours. Steve
Thank you Steve for the positive review. Danielle and her team aim to deliver on their promises, feedback like this helps them see that they are heading in the right direction. Best Anthony
5/5
GoogleCheers Kevin, very thorough and responsive agent.
Dear Jude We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotGreat job Stirling Ackroyd
Recently re-engaged Stirling Ackroyd after having used another agent to manage my property for a number of years.Achieved a significant increase in rental return. Turned the property over within 2 weeks, including a full refurbish .. painted through-out, floors polished, smoke detectors, globes, cleaned top to bottom … Particular thanks to Sam Humphreys & Victoria Aderibigbe for their hard work - very responsive, great communications - as a remote landlord, couldnt ask for more.
5/5
GoogleReally helpful and got us moved into our new flat seamlessly! Rio was super responsive and able to answer all our questions.
Hi Charlotte, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire
5/5
TrustpilotIncredibly generous and insightful
Jad was one of the most honest and helpful Estate Agents I’ve ever come across. He’s incredibly generous and transparent, and every step of the way he pays attention to detail in catering to your needs and requirements. He listens and makes sure all things are being heard and taken care of. It’s rare to see someone with so much dedication, clarity and professionalism, so I highly recommend.
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Tell us what you need and we'll put you in touch. Stirling Ackroyd Streatham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
