5/5
TrustpilotStirling Ackroyd
Stirling Ackroyd have been really helpful throughout our tenancy - in particular our property manager, David Umney, who has been very responsive, helpful and informative. Thank you!
Trusted Agent profile · Lambeth
Stirling Ackroyd Nine Elms and Westminster reviews in Lambeth
★★★★★
1,445 reviews across 2 platforms
Room 2.08 Tintagel House, 92 Albert Embankment, London, SE1 7TY, Lambeth, SE1 7TY
Stirling Ackroyd's office in Lambeth, at Room 2.08 Tintagel House, is rated 4.4 out of 5 across 1,445 reviews on two platforms, including 132 Google reviews rated 4.8.
Reviews
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleVery satisfied with the services. Jonathan was extremely helpful and everything went smoothly 😀 …
Agent replied · 12 November 2024
Hi Tomas, thanks for the 5* and great review for Jonathan. We wish you all the very best - Claire
1/5
TrustpilotNothing but disappointment
Disgrace of a property management companyWhen first speaking with this agency, they were lovely and couldn’t do enough for you. Since signing into our rental, the property management side has been absolutely hopeless. We’ve had issues with our gas boiler which has now take over a month of anyone to get in contact with us or resolve. Instead you get emails from the staff saying your emails have landed in their ‘junk’ folders. When shown around the property, there were a few things they forgot to mention, the fact that’s sheds down the end are completely full and we cannot use and the garden was a tip. But we were assured this was a priority to get fixed. - this was promised 5 months ago. After 2 storms the garden needs a lot of work, we have a child under 2 and there 2 trees that’s about to collapse, a fence that has collapsed, etc - images have been sent to the company weeks ago with no actions to resolve so far. No sense of urgency to clear the garden from hazards.When calling you just get fobbed off and promised someone will call you back - this never happens.We love the property but is completely let down by this company. Would avoid in future no one seems to care once you’ve signed in.
Agent replied · 23 October 2024
Hi, sorry to hear of your frustration. We are working closely with your Landlord to get these repairs carried out for you. We appreciate this needs addressing urgently and we are doing all we can to get this done for you. Your Property Manager will be in touch today to ensure you are fully updated however, if you have any concerns you can contact us directly using help@stirlingackroyd.com where we will be happy to offer any further support that may be needed - Amber.
5/5
TrustpilotCaring people!
Alex and Aimee were helping us figure out the next steps we will have to take, both selling our property and buying a new one. They have been very clear and straight forward and we really appreciated their onesty and professionalism. They are very present without putting to much pressure on the client. I would definitely recommend.
5/5
TrustpilotGreat service!
Liam was really fantastic. We were going through the experience of buying our first house and he was extremely helpful. He made it as stress-free as possible and was always there to answer any questions that we had. Would definitely recommend to other, thanks a lot!
Agent replied · 23 October 2024
Thank you for taking the time to review us Hadley
5/5
TrustpilotA First Class Agent; Professional and Tenacious
Dora from Head Office is simply remarkable in her ability to follow up. For over a year she has politely and professionally kept me up to date with everything. More importantly she actively listens and then takes the appropriate action. Given I am abroad this level of tenacity is critical to my business.
5/5
TrustpilotJust wanted to say a huge Thank you to…
Just wanted to say a huge Thank you to Spencer De-Jonge for all of his assistance in helping me in the purchasing of my new home. He has been absolutely tremendous in all communications between the parties and myself in keeping me updated with the process. Thank you. Carol Brown
5/5
TrustpilotAlways 5 Star
In the past few years I have received very good customer service from Stirling Ackroyd (previously Harrisons) especially from Rebecca Heslam. Rebecca has gone out of her way to problem solve and to help me as a Landlord. Rebecca is extremely reliable and excellent as a communicator. My experience has been a very good one and I would recommend Stirling Ackroyd without hesitation.
5/5
TrustpilotSuper efficient and friendly
Super efficient and friendly! I enquired around a property during the weekend and had Georgia call me first thing in the week and talk me through all the various options and clarified the whole process so well as well as being super friendly - so many thanks!
Agent replied · 23 October 2024
Hi Nadine,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire
5/5
TrustpilotLetizia Lupi
Letizia Lupi - if you want something done right, ask for Letizia. Letizia is super efficient, communicative, polite, friendly, warm, understanding and most importantly, she gets things done. Couldn't ask for more!Stirling Ackroyd - send her up the management chain, she could teach some of the other agents a thing or two!
5/5
TrustpilotSterling Experience with Stirling Ackroyd Canary Wharf
It was an absolute pleasure working with Stirling Ackroyd Canary Wharf team. A special mention to our property manager, Rebecca Heslam, who has been professional, prompt, and extremely helpful throughout. She made everything smooth and stress-free, always quick to respond and supportive whenever needed. Couldn’t have asked for a better experience!
5/5
TrustpilotSandra Holmes was on point from start…
Sandra Holmes was on point from start to finish. Even though we only engaged on the phone she was very accommodating and welcoming. Sandra explained the process to me in a style that I could comprehend in an honest and professional manner. Definitely happy with the service I received.
5/5
TrustpilotTania Pereira: Excellent management
Tania Pereira provided the best management during my tenancy But, more importantly, when tenancy ended Tania proved to be extremely helpful professional outstanding management A truly FIVE STARS service Stirling and Ackroyd should be proud of such great example of perfect managerCan not thank Tania enough Strongly recommend if you are looking to rent
5/5
TrustpilotFirst Time Renter
Had an great experience with Chelsea from the Mitcham branch. I enquired about renting as I have never rented before so wanted some information. Chelsea was happy to help and explained everything from affordability, how to put forward an offer, referencing and deposits. I feel a lot more confident now about finding my new home. Can’t wait for any matches to be sent my way.
5/5
TrustpilotKevin gets the job DONE!
We have just exchanged on a house because of the hard work and dedication of Kevin and the team. He has been persistent with some difficult solicitors, always been calm and reassuring throughout the stressful process and has kept all parties in the loop the whole time. He's always easy to get hold of and always professional. Couldn't have asked for a better estate agent.
5/5
TrustpilotProfessional service
Great, prompt service. Nathan was very helpful.
1/5
TrustpilotDo not go with this company.
Do not go with this company.I don’t usually complain but this review is needed - We were tenants who moved out early September, it took 6 weeks to get our deposit back, We were ignored constantly and calls/emails were never answered. Then we learnt they charged us for a “faulty blind charge”, it took another 3 weeks of us arguing to get it back. Unfortunately throughout the full year the agency were the heights of unprofessional, we learnt after several flat visits for a new tenancy, a visit happened without our consent while we were both at work. What’s worse when we complained we got no apology in return except excuses and blaming us. Save yourself the stress - the east london office is a disaster from management down.
Agent replied · 23 October 2024
Dear Susie, I am sorry to hear of your experience but thank you for taking the time to share your feedback. We always hope deposits can be promptly returned to tenants however, if a landlord wishes to make any deductions this can add time to the deposit return process although, we would expect you to have been kept updated at all times. I would like an opportunity to investigate your comments further and considering this I would be grateful if you could contact me at help@stirlingackroyd.com. Wishing you the very best - Amber
5/5
TrustpilotI’m very happy with the service I’ve…
I’m very happy with the service I’ve received so far, particularly from Mela Steadman, who looks after my portfolio. She’s always helpful, professional, and responsive, a real pleasure to work with. Highly recommend her support and the team at Stirling Ackroyd.
5/5
TrustpilotGreat company, great service from Alex.
I was introduced to Stirling Ackroyd through my tenant when trying to sell one of my properties. I spoke with Alex who helped me register with Stirling Ackroyd, and with getting the house on the market quickly. Alex was a great help, really eager to assist me and nice and friendly to talk too. Would definitely recommend.
5/5
TrustpilotLiam Gaffey was great throughout the …
Liam Gaffey was great throughout the whole process. Very responsive and always followed through on things to make the process easier for all parties. There were some issues along the way which Liam did an excellent job in helping with and navigating. Highly recommend.
Agent replied · 23 October 2024
Thanks for taking the time to leave your review Patrick, we appreciate it
5/5
TrustpilotSandra Holmes has been outstanding!
Sandra Holmes has been amazing, she truly understands her customer's needs and has given me some valuable advice with my current challenging circumstances. I can't thank her enough and I look forward to working with Sandra and Chloe in the coming future!! I can highly recommend Stirling Ackroyd.
5/5
TrustpilotProfessional and efficient service - I used Stirling Ackroyd Canary Wharf…
I used Stirling Ackroyd Canary Wharf office, their staff were very professional in particular Jacqueline B (Move In Manager) was understanding of my circumstances as a first time renter. She kept me informed of the process and comms with the landlord. I particularly liked the online portal; everything is in one place. It was easy for my manager to complete the work references online.
5/5
TrustpilotReally top notch rental agency
Really top notch agency and I have had many other agencies experiences in the past Stirling ackroyd is by far what letting agency should be: Efficient, always reactive to issues, one of the rarest who care about their tenants wellbeing!
5/5
TrustpilotI had a great experience at Stirling…
I had a great experience at Stirling Ackroyd, Alex was knowledgeable and efficient. He went over and above by connecting me with the mortgage broker and conveyancers who have been absolutely amazing and very helpful in providing guidance on this journey. I look forward to working closely with Alex to find the perfect home.
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Questions about Stirling Ackroyd Nine Elms and Westminster
How many reviews does Stirling Ackroyd Nine Elms and Westminster have?
Stirling Ackroyd's Lambeth office has 1,445 reviews across two platforms: 132 on Google, 1,313 on Trustpilot (across the whole business).
What is Stirling Ackroyd Nine Elms and Westminster's rating?
Stirling Ackroyd Nine Elms and Westminster is rated 4.4 out of 5 across all 1,445 reviews, and 4.8 out of 5 on Google from 132 reviews.
Where is Stirling Ackroyd's Lambeth office?
Stirling Ackroyd Nine Elms and Westminster, Room 2.08 Tintagel House, 92 Albert Embankment, London, SE1 7TY, Lambeth, SE1 7TY.
