Stirling Ackroyd Nine Elms and Westminster reviews in Lambeth

★★★★★ 5/5

Trustpilot

Efficient processing/Agent: Carl Griffiths

My agent Carl Griffiths has been majorly helpful in helping rent my first flat. Was punctual at the viewing and was efficient in explaining the next steps to accquiring a tenancy. He was also extremely helpful with handling the slight change in requirements and delivering on this. The whole process was handled smoothly with timely responses. Was a very pleasant experience compared to many other estate agents that I’ve dealt with prior to Stirling Ackroyd.

Gabriella · 1 November 2017

★★★★★ 5/5

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Mela S has been an excellent property…

Mela S has been an excellent property manager and has been quick with her response and keeping us up to date.

Samuel · 29 April 2026

★★★★★ 5/5

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Estate Agents Feroza and Anthony

Estate Agents Feroza and Anthony - We were first time sellers. Our initial meeting with Feroza she sold us Sterling Ackroyd as the estate agent to use and they followed through on what they sold to us. Both were extremely helpful and supportive during this process and Feroza went above and beyond what I would have expected.

Jai · 14 September 2022

★★★★★ 1/5

Trustpilot

We chose Stirling because they seemed…

We chose Stirling because they seemed competitively priced, about 2% cheaper than other agents, but it was a big mistake. They collected rent in advance, only passed on about 55% to us. They even took commission upfront for rent not yet invoiced.

Jason · 25 October 2025

★★★★★ 5/5

Trustpilot

Great support from Sandra

Sandra has been very supportive since the death of two family members to me and the family in providing guidance about the property market.Very good knowledge of the local market. Always helpful, kind and supportive and able to answer various questions.Thanks for your support.

Aubrey · 10 October 2023

★★★★★ 5/5

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Ashley at Stirling Ackroyd was…

Ashley at Stirling Ackroyd was absolutely fantastic. She was patient, kind and went out of her way to keep things moving and the lines of Communication flowing throughout the whole process. I can’t fault the process at all. Ashley made what would be a stressful process go smoothly. I would definitely recommend this estate agents

Aretha · 7 November 2022

★★★★★ 5/5

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Ashley-Jane Francis is amazing!!

Ashley-Jane Francis is amazing, she understood my requirements for my property and did everything she could to meet my requirements. Ashley was responsive and a great communicator, she was pro-active and has excellent resolution skills. Selling a house can be quite stressful, but Ashley and Stirling Ackroyd made it as stress-free as possible.

Aretha · 9 January 2023

★★★★★ 5/5

Trustpilot

Positive Experience

David Harvey was very thorough with the information he gave me. As a first time buyer with no experience or knowledge on the process of buying a property he was patient, kind and put my nerves at ease. Looking forward to the viewings.

Camila · 16 October 2023

★★★★★ 4/5

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I went on a viewing with Carl to see …

I went on a viewing with Carl to see Kingsland Green & he was the most charasmatic estate agent I’ve come across. He was so helpful, punctual & charming that it made my property search a lot more relaxing as this can be a stressful time. I would recommend Sterling Ackroyd to anyone that is looking to buy or rent a home, as the customer service skills I got to experience were impeccable.

Clare · 14 November 2017

★★★★★ 5/5

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Victoria and Tom were amazing

Victoria and Tom were amazing. Tom secured a Tenant within 24 hours and Victoria dealt with all of the setting up of the Tenancy amazingly. Very helpful and very efficient. Will certainly be sticking with Tom and Victoria for all of my future tenancies.

Kerry · 19 September 2023

★★★★★ 5/5

Trustpilot

A fantastic organization

A fantastic organizationA fantastic organisation! Great cutomer support from beginning to end of the process. The team are really informed and go the extra mile at every stage. I would recommend them unreservedly. Both of the advisors Afan and Dora were very helpful, friendly and patient in helping us find what we were looking for.

Vera · 27 September 2022

★★★★★ 5/5

Trustpilot

First time I have used Stirling Ackroyd…

First time I have used Stirling Ackroyd I was very impressed how professional they were and how quickly they got a new tenant and the rent that he achieved on my behalf David Harvey was the manager that managed the letting for me and I was very impressed with him

David · 15 March 2023

★★★★★ 5/5

Trustpilot

Exceptional Service

I called to get a valuation on my property and dealt with James at the head office in Byfleet, he was highly knowledgeable within the area, and also extremely helpful. I felt very assured dealing with James and would highly recommend this company as they really are experts in their field and you feel in safe hands. Thank you so much.

Gill · 25 November 2021

★★★★★ 5/5

Trustpilot

BIG thank you to Samantha!

I would like to give a BIG thank you to Samantha Japaul , the tenancy manager. I am always asking her lots of questions and she replies to all of them really quickly and very detailed. She is incredibly patient and helpful. She is in an absolute gem and an asset to the company and someone I can always rely on.

Alex · 24 November 2021

★★★★★ 5/5

Trustpilot

Excellent service from Vicky Miles

Living overseas and having worked with so many different managing agents over the years, our experience working with Vicky has been excellent - as a property manager she has been efficient, reliable, and quick to respond to any queries we have. We especially appreciate the support she has given us over the last few months, dealing with contractors for renovation work.

Andrew · 24 November 2021

★★★★★ 5/5

Trustpilot

From the viewing 'israh' help me a lot…

From the viewing 'israh' help me a lot to rent a property. Only 2 week process. They picked up the call quickly to solve each issues which I had. They deliver the key on the decided date. Everything was perfect and clear. Even after the key change they will keep in touch to make sure everything is going fine.....

Saji · 12 March 2022

★★★★★ 5/5

Trustpilot

Fast problem solving

Fast responses when problems arose in our flat, was very communicative with checking in and ensuring issues had been resolved

Jake · 15 April 2026

★★★★★ 5/5

Google

Thank you Jonathan for great experienca during my apartment lease. you helped with every step and made it an easy journey.

Ahmed · 13 November 2022

★★★★★ 1/5

Trustpilot

Rogues not paying back deposit money.

I am disgusted by the way I am being treated by SA. I rented a property which was mould infested, had to end my contract as despite raising the issue with the property’s manager, the landlord refused to fix the issue. No communication by SA. One month after vacating the property I have not received my deposit back. They did not email me important documentation as their system was down. I have to chase them to get updates as they do not email me or call me to update me. I’m being treated with constant contempt and disrespect for my dignity. These people are rogues. Avoid renting from them. I have complained, spoken to managers, emailed, called and nothing. Close to 4K on owed monies.

Noel · 3 May 2024

★★★★★ 5/5

Trustpilot

CAMERON JONES

CAMERON JONES I have had a portfolio of properties that have been looked after by Cameron and the team at Stirling Ackroyd over the last 6 years. Cameron has always been extremely helpful going above and beyond his responsibilities with the upmost professionalism. Accounting and finance has never been my strong point, so having an expert like Cameron patiently dealing with my requests has been crucial to managing my accounts.

Laura · 6 November 2018

★★★★★ 1/5

Trustpilot

Unfair and Biased Survey

Had survey completed on back of cash offer received on property. Spent last eight years upgrading and improving all aspects of property. Having received the report it was totally biased, did not mention our immaculate property in any detail at all just focused on a landslip many miles away from us. We are built on rock so no issues at all neither with any surrounding houses in village some built in the 1800’s and still standing very solidly. This biased and unfair report led to our cash offer being reduced by £65k on what was an already reduced offer from a cash sale company leading to us losing the property we had reserved. Is one in the hands of the other? It is peoples’ lives you’re messing with remember that.

Mary · 29 April 2024

★★★★★ 1/5

Trustpilot

I strongly recommend against trusting SA

I strongly recommend against trusting Stirling Ackroyd with the management of your house. Their staff are poorly trained, inexperienced and lack a professional approach. They simply act as a middle man between landlord, tenant and contractors without any real management expertise. I was stuck with this outgoing repairs including a freezing house during 2 winters in a row yet still there are an obscene amount of things which require repair. I had a broken window for 3 months as well during summer (luckily) and had to deal with all sorts of issues because of that. Property manager went on vacation only to forget about this issue completely. Their only goal is to save their landlords some money. Now they are trying to make it a condition that only if I renew my contract will they fix the freezing temperatures I have been dealing with for more than 1 year and a half.

Ehab · 25 April 2024

★★★★★ 5/5

Trustpilot

Stirling Akroyd stands out from the Estate Agencies crowd !

It has been a great pleasure as a landlord dealing with Stirling Ackroyd! A fast service by Rebecca and her team leader James. I can recommend them as they stand out from the Estate Agencies crowd. Thanks again for your immediate response to my queries & questions. Appreciated.

Johan · 28 March 2023

★★★★★ 5/5

Google

Stirling Ackroyd has been the best letting agency we've worked with. A special thanks to our agent, Jack Dibble, who made the entire process smooth and stress-free. His professionalism, responsiveness, and attention to detail were exceptional. Highly recommend!

Aykhan · 10 October 2024