Stirling Ackroyd Nine Elms and Westminster reviews

★★★★★ 5/5

Google

Jack Dibble was the agent I dealt with here and my experience was seamless , after meeting a few agents for other properties it was night and day. He was so efficient and pleasant , knew so much about the properties and when I requested to view a property I wasn’t sure he had the keys to he set off back to the office and showed me 30 minutes later. Between viewing the property and agreeing the property it only took about 3 hours. A wonderful agent, would highly recommend.

NEVE · 16 March 2026

★★★★★ 5/5

Google

I had a really excellent experience with Ashleigh from Stirling Ackroyd nine elms while searching for an apartment. I first met Ashleigh at an initial viewing, and from our phone conversation it was clear that she quickly understood my requirements. She proactively arranged a viewing for another property the very next day, which turned out to be a much better fit. Because everything was prepared in advance, when the first apartment didn’t meet my expectations, I was able to move forward immediately without any delays. Ashleigh is incredibly kind, patient, and highly professional. She listened carefully to what I was looking for and used her expertise to suggest properties that genuinely suited my needs. Thanks to her efficiency and attention to detail, I secured an apartment I’m very happy with within just two days. She also went above and beyond to help coordinate the rent and the start date, making the whole process smooth and stress-free. I feel very lucky to have had her support throughout this process and would highly recommend Ashleigh to anyone looking for a reliable and attentive letting agent!!

Jin · 16 January 2026

★★★★★ 5/5

Google

I would like to give a 5-star review for Jack Dibble. He is very kind, professional, and has been extremely helpful throughout the process. Thanks to him, we managed to rent a lovely flat that I am really happy with. Although there was a small issue during move-in when the move-in manager forgot to send the contract, this was not Jack’s fault. My personal experience with Jack has been excellent, and I truly appreciate his support.

Dogaaa · 23 August 2025

★★★★★ 1/5

Trustpilot

Awful company. Severe lack of professionalism and etiquette.

Awful company with a severe lack of professionalism and etiquette. We purchased a property through this agent, and their rudeness, constant threats, unprofessional emails, false accusations, and overall treatment of buyers are terrible. When raised with their area director, our email was ignored. In addition, their description of the property was inaccurate and they refused to hand over the keys on the day of completion, forcing us to go to the property and speak to the previous owners directly. I would never use or recommend this company. They turned what should have been an exciting period into a more stressful, anger-inducing experience. To add, they even contacted our estate agent and criticised us, the buyer, referring to us as liars. I have reported their actions to the Property Ombudsman.

Tom · 12 August 2026

★★★★★ 5/5

Google

Had the best experience with Charles Swan and wouldn’t hesitate to recommend him to anyone looking for an estate agent in the area. We had a really challenging sale that could have fallen through, but Charles went above and beyond every step of the way to get the sale over the line. His persistence , communication and willingness to step in made a huge difference during what was a very difficult transaction. I genuinely felt he was as invested in the outcome as I was and it was thanks to his efforts the sale completed. Thanks again!

C · 9 April 2026

★★★★★ 5/5

Trustpilot

Very impressed and highly recommend.

We sold our house via the Egham team last year. Mark, who is the Regional Manager, and Harry who was our Sales agent were both excellent, very professional. We had three valuations and Stirling gave us the highest of the three. Normally the advice is to not just go with the highest price, but Mark, Harry and Ben who came to see the house, all genuinely had such enthusiasm and confidence in finding us a buyer, we took the leap. They did not disappoint and we sold for just 5k under our asking price, far more than we expected. Harry kept in regular contact and always called me back if he was out of the office. If you are selling in the Egham area I would highly recommend Stirling Ackroyd over the other prominent agent in the area who did not even bother to to call us back after their much lower valuation.

Smilerswife · 22 March 2026

★★★★★ 1/5

Trustpilot

Never again

There were a few shining stars. On the whole - awful. So many problems -I was meant to thankful for. them doing their job. I'll never do business with them again.

ALCOHOL · 2 July 2026

★★★★★ 5/5

Trustpilot

Letting agents

We’ve had Stirling Ackroyd as our letting agent twice and they never disappoint. They are very reachable and easy to work with. Briana is the best property! She replies promptly to our emails and always has answers with our questions. All that we need fixing in our flat, she sorts it out immediately. We are very happy to have worked with her from beginning till the end of our tenancy!

Arrianne · 29 April 2026

★★★★★ 1/5

Trustpilot

Holding Deposit without reason

We were in a non-deposit scheme, and opted for leaving it. The company accepted our deposit, but at the end of the contract, they retained the money equivalent to as if we were to keep paying it. They recognize that it was a mistake, but after 3 months, there is no payment still. Every time we go there they say that they will solve it, but never happens.

Guilherme · 15 August 2026

★★★★★ 1/5

Trustpilot

I would say this is the worst agency in…

I would say this is the worst agency in my whole life with whom I have to deal. We rented an apartment 5months ago. The condition in which apartment was given to me was inhabitable. There was mould dampness all over the apartment. Inventory was not even provided as promised. There agent lied to us on so many levels, and when we raised complaints they were ignored as it was verbal discussion.

Arshiya · 11 March 2026

★★★★★ 5/5

Google

Johann Alves was extremely helpful and professional throughout the process. He went above and beyond to accelerate everything as much as possible and made sure I didn’t waste any time. In a very short span, he was able to present me with multiple available options, making the entire experience smooth and efficient. Highly recommend his services!

Mina · 8 October 2025

★★★★★ 5/5

Trustpilot

Our experience with this Surveying…

Our experience with this Surveying Company was excellent. Not only did they do the survey quickly, but the report was emailed to us within 2 days. The Surveyor (Jeff) did a very thorough survey and we couldn't have been happier. Thank you very much - we would recommend you to anyone wanting a survey.

Clive · 17 June 2026

★★★★★ 5/5

Trustpilot

A good job well done…

Anthony Wilkinson-Denny and his team have been absolutely brilliant handling the sale of my flat. The communication from start to finish was clear and timely. It was a difficult and stressful time due to unavoidable circumstances but Anthony saw us safely through to completion. Thank you.

Lesley · 8 August 2026

★★★★★ 5/5

Trustpilot

Sold and bought our properties with… Sterling Ackroyd at the Egham branch

Sold and bought our properties with Stirling Ackroyd at the Egham branch,I really can’t praise them enough, from Day 1 Mark was at our property explaining everything in great detail. kind friendly and Very helpful. Then it was Harry who again was so helpful friendly that we dealt with mostly, very professional, he really was on the ball and nothing was too much trouble for him. He Mostly looked after us all the way through it .He was always willing to go above and beyond to help us in anyway.Every time I phoned I was greeted with a friendly and helpful approach.The sale of the property and the buying of our new property was made so much easier by having the trust in these guys. I never felt anything was too much trouble for them.Also Ben Was a delight to speak to and very professional.Johnathan again, was very professional and assertive and reassuring.What a great team, I highly recommend sterling Ackroyd and these guys made our experience as stress-free as possible.Can’t thank them enough.

Mrs · 14 October 2024

★★★★★ 5/5

Trustpilot

5 star

I have my property let through Stirling Ackroyd. I have been with the company a number of years. The past few years Sarah Jones has been my property manager and she has been outstanding. She always phones me to explain any issues and then keeps me updated until any issues are resolved. She had to deal with quite a big issue over a year ago and had to deal with the tenants on a daily basis for some time. She did so professionally and kept me updated every step of the way offering advice. I would recommend her to anyone looking for a 5 star property manager!

Angie · 23 October 2025

★★★★★ 5/5

Google

During my search for a property, I interacted with numerous agents from various letting agencies, and without a doubt, Jack Dibble stands out as the best. Jack was incredibly helpful, responsive, respectful, and patient. He was excellent at finding great properties and, more importantly, very easy to talk to, which made the entire process smooth. Compared to other agents I’ve worked with, Jack’s dedication and attention to details were unmatched. I’m glad I had the opportunity to work with him. I highly recommend Jack to anyone looking for a property. His professionalism and commitment are truly exceptional. Meshal

Meshal · 13 September 2024

★★★★★ 5/5

Google

During my search for a property, I interacted with numerous agents from various letting agencies, and without a doubt, Jack Dibble stands out as the best. Jack was incredibly helpful, responsive, respectful, and patient. He was excellent at finding great properties and, more importantly, very easy to talk to, which made the entire process smooth. Compared to other agents I’ve worked with, Jack’s dedication and attention to details were unmatched. I’m glad I had the opportunity to work with him. I highly recommend Jack to anyone looking for a property. His professionalism and commitment are truly exceptional. Meshal

Meshal · 10 September 2024

★★★★★ 5/5

Trustpilot

Alex was amazing

Alex was amazing. Gave me tremendous insights and guidance regarding the properties. He showed me the property and personally assisted me throughout the process. That had been really helpful. He was also very approachable and friendly. Great work!

Yugam · 5 September 2026

★★★★★ 5/5

Trustpilot

I had a very pleasant experience with Stirling Ackroyd

I had a very pleasant experience with this agency, they were attentive from the beginning and were very communicative, even in my abrupt departure due to unforeseen circumstances they were very helpful in handling the process to ease my transition. Alaa was very responsive and had a very helpful attitude that made it very easy during my stay.

Salma · 2 April 2026

★★★★★ 5/5

Trustpilot

Sheldan Bechie was the best

Everything with SA was so smooth. Sheldan Bechie​​​​, Letting Consultant was AMAZING! He was quick to arrange several viewings into one day, which is extremely helpful when you have a busy schedule. He drove us around and I was extremely happy when he found the perfect one. From that point onwards, the team's communication was great, with them arranging a call with the landlord and efficiently completing all the referencing and admin work within a week. Their online portal is easy to use and very helpful. The team kept me updated throughout. I can't recommend them enough.

Mie · 26 June 2024

★★★★★ 5/5

Google

Sarah Jones deserves 5 stars for the impeccable service she has provided in managing my property. She deals with all issues promptly with a high degree of professionalism. I highly recommend Sarah as a property manager, she is extremely knowledgeable, helpful and personable.

Dolores · 15 October 2025

★★★★★ 5/5

Trustpilot

We have lived in a flat managed by…

We have lived in a flat managed by Stirling Ackroyd for a year and a half. Our property manager David Umney has been great. Luckily we have not had to contact him often, but whenever we have had an issue David and team have been super helpful and professional.

Tim · 21 May 2026

★★★★★ 5/5

Trustpilot

Thank you!

Thank you!I would like to say a HUGE thank you from myself and my partner for such a seamless experience. This process can be very stressful but the individuals at SA made is so easy for us, we are indeed grateful. Thank you so much to Sheldan Bechie who has been exceptionally helpful, polite, professional and a pleasure to meet. From correspondence to any enquires we had, the team have been awesome. Thank you!

Tola · 8 July 2024

★★★★★ 5/5

Trustpilot

The Stirling Ackroyd team in Bermondsey…

The Stirling Ackroyd team in Bermondsey have been great people to work with, especially Daniela, Onal, and Max during the viewing and checkout processes. We stayed almost two years in our flat and the team have been very effective points of contact with the landlord.

Franklin · 5 May 2026