Stirling Ackroyd Nine Elms and Westminster reviews

★★★★★ 5/5

Google

I would like to commend Jack Dibble for his outstanding and professional service. My son is moving to the UK from South Africa on a 3 year contract. We saw an apartment he liked and sent Jack an enquiry. He replied almost immediately and so began the journey … He guided us through the incredibly daunting process of renting property in a foreign country. Nothing was too much effort for him. Jack was incredibly supportive throughout the process and did not give up on us when we were unable to provide the information he required - he managed to get it on our behalf. He was simply exceptional and an absolute gentleman! I would highly recommend him.

Rochelle · 16 February 2024

★★★★★ 4/5

Google

I have rented a flat for a few years, and it started with a few issues that were very slow to be fixed. This was understandably frustrating at first. However, once Sarah Jones, the property manager, became more involved, the situation slowly but steadily improved. She took the time to address the problems and made sure things were eventually resolved. I really appreciate her efforts and am very happy with the improvement and the support she provided.

Belmaachi · 22 December 2025

★★★★★ 5/5

Trustpilot

Highly competent firm

I have used the firm twice in the past 3 months to survey a potential house move. Vicky Newby was the Surveyor. She was so thorough, supportive and knowledgeable. A really lovely communicator, explaining the issues without using jargon. She allayed my anxieties regarding the whole house move. So appreciated, thanks Vicky.

Sandra · 24 February 2026

★★★★★ 5/5

Google

Even though we didn’t end up renting a property through Stirling Ackroyd I would still like to recommend Ashleigh-Leiah Mitchell, our lettings consultant, for being so patient, kind and helpful. Nothing was too much trouble for her and she went above and beyond to accommodate our property search. We are grateful for her support, especially since she was highly empathetic with our personal circumstances. Thanks to Ashleigh we plan to use Stirling Ackroyd Nine Elms again in the near future and would definitely recommend their services!

Natasha · 18 December 2023

★★★★★ 5/5

Trustpilot

Briana is a 5 star Property Manager

Overall, my experience with Sterling Ackroyd was positive. A particular thank you to our property manager, Briana Trejos Mantinan. Briana was wonderful to deal with, prompt to queries, great at keeping us informed and very polite and kind. She’s an asset to the Sterling Ackroyd team!

Kate · 30 March 2026

★★★★★ 5/5

Google

I have now used Stirling Ackroyd as selling agent for my flat. Justin Vinluan has been patient, professional, and looked after the whole process with through tricky market conditions, and I've been very happy with his advice. The Sales Progression agent Beckie has been very helpful and supportive too. I've been extremely pleased with the service. Thank you team! Previously, as a landlord, I can heartily recommend the team at the Nine Elms office, especially Cameron and Kiera Kaminski. They have been so efficient and professional in listing my property to let, quickly finding me high-quality tenants, and dealing with all the administration to prepare the property for a swift move-in. It's been a revelation in comparison to other previous agents, and has restored my faith in Managing Agents! Thanks, and well done!PositiveResponsiveness, Quality, Professionalism

Paula · 13 November 2023

★★★★★ 5/5

Google

The whole process of my flat hunting, viewing and the application process couldn’t have gone any better and this is all thanks to Isabella Vincent-Moscrop’s help at the Nine Elms branch. She has been very friendly, very professional and very responsive since the beginning which made the whole process very pleasant and not stressful at all. Most importantly she was always on the case and keeping me up to date with the whole referencing process which I’ve found very helpful. I have rented with many agents before but I am confident to say Isabella has been the most helpful and the most efficient out of every agent that I’ve known so far. I am very grateful for all her help and would definitely recommend.

Roxana · 13 November 2023

★★★★★ 1/5

Trustpilot

I consider this agency unprofessional

I consider this agency unprofessional, after having made an offer for a commercial space, we discovered that the space was still available on their site, and when we reported it to them they told us that our offer was in competition with other offers.. Again more serious because I never received an email telling us this. Then they told us that the owner asked the agency for 3 months to rent this space. Which was not communicated to us when we visited the commercial property. And this makes it even more unprofessional... Because if this information is not acquired first by the tenant, this agency probably doesn't know how to do its job.Their lack of pressure lies in not having communicated all these things beforehand. In addition to calling me only to say in threatening tones to remove this review,. Truly an unprofessional agency..

Andrea · 5 November 2023

★★★★★ 5/5

Google

Johann was really helpful throughout the whole process. He answered all my questions and made the renting process very clear. Even though I am a student and did not have prior renting experience, he made sure that I have a great rental …

Su · 16 June 2025

★★★★★ 5/5

Google

I had a great experience with Stirling Ackroyd Estate Agents. Their team provided professional, efficient, and friendly service throughout my property journey. They were always responsive and attentive to my needs, making the whole process smooth and stress-free. I highly recommend Stirling Ackroyd for anyone seeking reliable and trustworthy estate agents in the Nine Elms and Westminster areas. Their commitment to excellent customer service truly stands out. Thank you for a fantastic experience!

Thandar · 13 December 2025

★★★★★ 5/5

Google

Johann has been incredibly helpful throughout my property search. He was consistently responsive, professional, and genuinely attentive to what I was looking for. I really appreciated his support and guidance at every step. I highly recommend working with him!

Tugce · 24 July 2025

★★★★★ 1/5

Trustpilot

Landlords abroad: beware!

18/09/2023: As predicted, following check out the tenants have come back disputing the amounts proposed by the independent check out Clerck and Stirling have just forwarded this for me to handle!I've had my house in Townends, then Stirling Ackroyd's books for rent since 2005, so 18 years of frustration and anger. I have explained on countless occasions that it was NOT a money making business, it is MY house and I needed an agent to look after it and be my eyes and ears. Over the years, I have had lots of problems, I found that living abroad meant that agents don't care, don't represent you and the tenant (being there) was ALWAYS given preference! This was proven to me times and times again! This year however, the tenancy problems went TOO far! Tenants complained about numerous problems. In dealing with it all, I realised that the agents are NOT managing the property, they are just LIAISING between different parties (tenants, contractors, landlord). That is not what I call managing a property. Recently, they sent me a quote of over £1000 for a 1m2 flooring! Any idiot could see that was way too expensive but not them! £380 material + £673.83 labour I wasted time telling them that was outrageous and to get them to send someone else!I complained over their complaint procedure several times on very different things but all relating to the same problem really (lack of management). Each time I'm contacted by some supposed manager of sort, who gives me the sales chat and tells me they have taken my complaint VERY seriously and will allocate a property manager (lucky me!) so that I only have 1 person to deal with! Rubbish!!! Of course, that's not true, I still got tons of different people contacting me on different issues! The last property manager was useless, to the point that Stirling Ackroyd sacked her, I was told, although they had told me she was extremely professional and been with them for a few years!!! Why didn't I change Estate agents? Living abroad makes things complicated and as they say better the devil you know....! This year, the property has been so badly managed that I have had to fly over to sort things out, get rid off the tenants and I have ended the contract with this company! I am surprised to see that they get some good reviews, perhaps the ex-Townends branches (Egham) need to be investigated as the customer service there is poor! Oh, I was told: "Now that we have physically met and moving forward, I will make sure your property is looked after properly...."To which I replied: "there won't be any moving forward..."

Hinda · 18 September 2023

★★★★★ 1/5

Trustpilot

Is this the way you manage the property

Is this the way you manage the propertyAwful check in and checkout experience with the property managed by Sterling Ackroyd 70-80 percent of these issues were resolved 2 weeks after check in. I have handed over the flat in much better condition at checkout and they are not happy and claiming cleaning expenses.And they claim they provide professional cleaning service. such an awful experience There was several issues noted below during checkin.First of all, they won't tell you where the keys are. No appropriate communication. They keep you waiting for hours and hours at door of new property. They don't answer your calls. Oh my god, such a terrible experience1. Bulb replacement - 5-6 Bulbs are not working. 2. Fixing Bathroom sliding door which is not working. 3. Fixing TV door stand - which is not in proper working order4. Fixing Lounge main window - which was broken5. Fixing table stand in bedroom 1 - which was broken inside6. Kitchen Sink tab replacement or fixing as it is damaged7. Kitchen sink water clogging8. Lounge ceiling bulb shelf broken 9. one of the Kitchen shelf inside desk broken 10. Kitchen table wrap was teared near hob Hygiene Issues:1. Commode (Toilet seat) is so dirty and full of limescale which looks very ugly. 2. There are stinky marks on the floor and on most of the table stands & tv stands especially the one which is in the lounge area. 3. There are 3-4 used cigarettes on the floor, I had to remove by myself4. Oven and Bread toaster are in worst condition.5. Hob is not cleaned. 6. Lounge Large windows from inside looks very dirty.7. Wall crack under the sink 8. Old tenants used masks are kept on tv stand9. Old tenants used items were not removed and left them in the house.10. Fridge has evil smell

Phanindra · 31 August 2023

★★★★★ 5/5

Google

We had an incredible experience with Stirling Ackroyd, all thanks to Johann - by far the best estate agent we've ever worked with. He truly went above and beyond to help us secure our dream flat, guiding us through the application process …

Lori · 16 May 2025

★★★★★ 5/5

Google

Ashleigh Leiah is an amazing agent! I’ve never had someone soo attentive and passionate about what she does. Really sold me a dream and I’m happy to be moving to this new place with her help!

Sam · 24 July 2025

★★★★★ 5/5

Trustpilot

A Truly Supportive and Professional Estate Agent

We’d like to say a huge thank you to Anthony at Stirling Ackroyd for all his help in selling our house. From start to finish, we genuinely felt he was on our side and guiding us through the process with care and integrity.

IreDan · 11 February 2026

★★★★★ 5/5

Google

I have been using Stirling Ackroyd's services for several years now to assist with renting out and managing a property and Sarah Jones has consistently provided an excellent level of service. Speedy Response and completeness in dealing with issues helps to reduce and minimize what would otherwise more stress for both landlord and tenant.

Keong · 16 March 2026

★★★★★ 1/5

Trustpilot

Very unprofessional and uncaring people

These guys are a joke, which might be an understatement.We had a 1-year rolling contract with a pay review at the end of the 1st year, in July 2022. In November 2022, they emailed us that there was an unexplainable system glitch and that we should back pay them for four months based on the RPI of July, which was 12.3%. There was no negotiation involved. Just a demand to pay the extra £2,695.20 for 4 months. Since when does pay review mean automatic readjustment??? 🤯🤯After that day, they were harassing us to pay for the extra money almost every day. On the other hand, when we were chasing them to fix a serious health and safety issue on our flat, THEY WERE NOT EVEN ACKNOWLEDGING OUR EMAILS for 6+ weeks. Little to say that the issue was fixed after 10 months pretty much! 😳😳Very unprofessional people in general and would highly avoid having them as property managers

Dimitrios · 15 March 2023

★★★★★ 1/5

Trustpilot

Incompetent agents and service

I purchased a property with the tenants after one week the letting department only knew this was not managed by them because I was chasing the deposit and back rent, both me and the tenant have been chasing this for weeks, if you try calling the phone it is never picked up or calls returned absolutely useless we are now approaching one month into the purchase and still not sorted this issue has also been highlighted to customer services and still not resolved, SA are withholding other peoples money and have no urgency on releasing 4 weeks on a very disappointing service.

Customer · 27 April 2026

★★★★★ 4/5

Trustpilot

Sarah Jones has been extremely helpful

Sarah Jones has been extremely helpful, professional and pleasant to deal with.

Ibrahim · 2 September 2026

★★★★★ 1/5

Trustpilot

Concern regarding privacy and professionalism

Terrible agents with absolutely no respect for privacy. I have never used their services, yet their staff contacted me on WhatsApp saying they wanted to arrange a viewing of a property I stayed once. I am neither the landlord nor the tenant, so I have no idea how they obtained my number or why they thought it was appropriate to contact me.

Kurapika · 20 August 2026

★★★★★ 5/5

Google

Johann is a great agents very professional and very helpful! Strongly recommend him!

Shaw · 22 December 2025

★★★★★ 5/5

Google

As a new landlord some one recomemded this agency to me and I can not thank them enough. I am now on my third tenant with Stirling & Ackroyd so they're definitely doing something right. Communication has always been nice and easy and any questions I have ever had they have gotten back to me straight away. Olivia Papps and her team run a very tight ship and they get things done. Needless to say I will keep doing business with them.

Roberto · 13 November 2022

★★★★★ 5/5

Trustpilot

Review of property manager

The property manager David Umney was so good and responsive. Everytime we had a problem, David was quick to respond and it was so refreshing to see his quick responsiveness and care.

Sid · 3 April 2026