Trusted Agent profile · Lambeth
★★★★★
1,445 reviews across 2 platforms
Room 2.08 Tintagel House, 92 Albert Embankment, London, SE1 7TY, Lambeth, SE1 7TY
Stirling Ackroyd's office in Lambeth, at Room 2.08 Tintagel House, is rated 4.4 out of 5 across 1,445 reviews on two platforms, including 132 Google reviews rated 4.8.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
GoogleHelped us through each step of the renting process with clear information and guidance. Johann was quick to respond to every question and he made the process less stressful, we can’t thank him enough.
Hi Isobel, thank you very much for your lovely review of the service you received by Johann. We hope you settle into you new home quickly! Erol
1/5
TrustpilotAwful estate agents, steer well clear
Awful estate agents. Avoid at all costs. Lied from the start, were incompetent throughout and never got the job done. The initial sales guy was useless, and so were all his colleagues.Part way through they were taken over by another company and no-one told me. Despite me telling them to leave me alone I still get regular calls from them harassing me. Next time I will put a restraining order on the companyUpdated: thank you Amber for your response, and effort to try and find out where your company went wrong. Sadly, I have already told several of your colleagues this information, and if it hasn't been filtered down through the company that is unfortunately a prime example if my point, and reiterates why I will never use your company again, and will advise anyone I meet to do the same.
Hi Euan, sorry to hear we didn't live up to your expectations. We are passionate about customer service and pride ourselves on our excellent ratings. I would love to hear from you, to understand what may have gone wrong and to ensure we remove your details so we are not causing you any further frustration by contacting you, please get in touch using help@stirlingackroyd.com Thank you for your feedback - Amber
5/5
GoogleI am not the one for writing reviews about everything, but the great experience I had with Stirling Ackroyd EA made me want to spread the word about them. Olivia took care of my flat rental and I must say it was the easiest and most stress free move I have ever done (and I've done 12 of them). She promptly replied to all my communications, was very accommodating to arrange a viewing, replied to all the questions I had and the process of credit, reference and paperwork took only 48hs. They use the Goodlord website to deal with all the documents and deposit, which I highly recommend as it makes everything clear and straightforward. It was better than renting a flat from a friend, as you feel well taken care of and treated with the utmost professionalism. I wish my packing and unpacking was as efficient as Stirling Ackroyd! ;) Thanks Olivia!PositiveResponsiveness, Quality, Professionalism
Hi there, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Olivia will be so happy to read this😊 We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we wish you all the best in your new home! - Claire
5/5
GoogleMy case was tremendously difficult being an international move from the US to the UK during COVID, but my agent Olivia was incredibly easy to work with and accommodating from day one. For instance; our time zones were 6 hours apart, so I was often communicating with her at undesirable hours with complex questions about the move. She just made it so easy for me and was always swift with her responses. I love the new place I'm living at, I know I got a great deal and would absolutely recommend Stirling Ackroyd to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Hi Jason, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Olivia will be so happy to read this! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we wish you all the best in your new home! - Claire
5/5
GoogleIsabella has been a great help to us in finding our flat. She worked late to complete the deal and went above and beyond to try and ensure the flat was ready for us to move in to. Would strongly recommend her.
Hi Sam, thanks for the 5* and great feedback for Isabella. Wishing you all the best - Claire
5/5
GoogleJohann was absolutely amazing at finding us a property within our needs. Very attentive and always available at the end of the phone!
Dear Amber, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
TrustpilotSpoke to Marco and can only say that we…
Spoke to Marco and can only say that we need more people with his phone manner as well as professionalism. Thanks Marco, can only hope you get the recognition you deserve.
5/5
TrustpilotI’m a current tenant and Briana Trejos…
I’m a current tenant and Briana Trejos Mantinan has been fantastic. She is professional, responsive, and always helpful with any queries. Excellent property management!
5/5
GoogleThe agent I dealt with was Johann Moreira was superb and helped us every step of the way
Dear Muhammad, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
Trustpilotexelent, professional and very helpful
From the first day I spoke to Magdalena Sadkowska on the phone, she demonstrated professionalism and efficiency. Magdalena was calm and explained everything to me about their properties and offers and gave me advice. She also suggested a broker advisor. Whenever I emailed or called, she was available or called straight away when she was free to talk. Magdalena shows calmness, patience and professionalism at all times. Very caring, helpful, knowledgeable and available all the time. I wish the world was surrounded by people like Magdalena, we would live in a better place.
5/5
GoogleI recently had the pleasure of dealing with Charles Swan at Stirling Ackroyd, he was incredibly knowledgeable about the local area and an asset to the office.
Dear Bertie, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleIvanka was fabulous. From our first conversation, I was impressed with her professionalism, knowledge, commitment and informed advice. Throughout the process of remarketing and reletting our flat she was extremely diligent, patient, supportive and prompt at replying to any and all queries. It has been a pleasure working with her, as well as Jonathan, Kiera and everyone in the Nine Elms team. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Hi Shahbanu, thanks for the great 5* Our Nine Elms team will be thrilled to read your very kind words and its fab to hear! Thank you for making Stirling Ackroyd your agent of choice and we wish you all the very best - Claire
5/5
GoogleI had a fantastic experience renting through Stirling Ackroyd with Ashleigh-Leiah’s help. From start to finish, she was incredibly helpful, professional, and responsive. She made the whole process smooth and stress-free, always answering my questions promptly and keeping me updated at every stage. Her friendly and approachable manner made it an absolute pleasure to work with her, and I felt fully supported throughout.
Hi Layla Alsughayyer! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
5/5
TrustpilotWe had an outstanding experience with…
We had an outstanding experience with Stirling Ackroyd, thanks to Ellis. Ellis was incredibly helpful and professional. Everything was handled smoothly and efficiently, and I felt confident and supported at every step. I highly recommend Stirling Ackroyd.
Hi Yuxuan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotDelays - Due to poor report
Having used Stirling Ackroyd to value our houses via MHBS, we would not recommend this company. It took their surveyor six attempts to write a satisfactory report for MHBS before funds were released, causing a long delay and issues with our New builders having to find other financial routes to keep our new build project going. There were no issues with the LTV but poorly written report caused delays
5/5
TrustpilotExperienced and professional service with a complex portfolio
We have been clients of Stirling Ackroyd (with their letting service) for about two years, and they have been highly professional and knowledgeable. They have managed property issues in a timely fashion as they arise, including handling a complex refurbishment, transferring from a previous (and inept) managing agent, and some slightly difficult tenants. They are also on top of all of the relevant regulatory matters, and do everything in a legally correct manner (to the best of my limited knowledge). I would happily recommend their services.
5/5
TrustpilotPolite and personable
David was polite and helpful and importantly struck the right balance between being personable and fostering a good relationship and being to the point with answering queries. Not only did he sort my viewing times out rapidly, he also recommended another property that I actually liked even more than the first, his colleague who picked up on the lead was also really helpful during the viewing tour that David organised.
5/5
TrustpilotHannah Ryan was excellent with helping…
Hannah Ryan was excellent with helping us (first year uni students) to understand the process and the steps involved and helped us secure viewings and then a lovely house. cannot thank her enough!
5/5
TrustpilotCertainly
Certainly! Here's another review:"We had an outstanding experience working with Omar during our apartment search. From the moment we met, Omar demonstrated a deep understanding of the rental market and took the time to truly understand our preferences and needs. Their attention to detail and responsiveness made the entire process smooth and stress-free. Omar was always available to answer any questions we had and provided valuable guidance every step of the way. Thanks to their dedication and expertise, we found the perfect apartment that exceeded our expectations. We wholeheartedly recommend Omar to anyone in need of a reliable and knowledgeable agent.Emmanuel
5/5
TrustpilotGood service from Omar
We were fortunate to have Omar Robertson assist us in finding our new home. From the initial contact, Omar was professional and efficient. He sent us a detailed list of properties that matched our preferences, and once we made a selection, he coordinated the visit.From there, the process became somewhat tedious as the reference company took longer than expected. However, throughout this time, Omar demonstrated exceptional patience and a polite attitude towards us. He advocated on our behalf, doing everything possible to overcome any obstacles that arose.I would like to highlight Omar's proactiveness and kindness towards clients. He was always one step ahead, anticipating our needs and providing exceptional service. His positive approach and willingness to overcome challenges made the entire process much more manageable. We are very grateful for his professionalism and highly recommend him as a real estate agent
5/5
TrustpilotGreat property management
Mela is always so quick to respond and resolve any issue that comes up with the property. I really appreciate it!
4/5
TrustpilotCommunications were ongoing with status…
Communications were ongoing with status updates
1/5
GoogleI moved out of my property on August 27, and as of today, I still haven’t received my deposit back. Stirling Ackroyd informed me that they were waiting on my final bill from Vital Energi to deduct any outstanding amount. After contacting Vital myself, I discovered that Stirling Ackroyd didn’t submit the required information until the beginning of October. Although the bill was sent to the agency on October 8, Stirling Ackroyd continues to deny they’ve received it. Be cautious when dealing with this agency, as their responsiveness to emails is notably slow. I have already sent an email to customercare@lrg.ac.uk on Oct 31 and today is Nov 11 still didn’t receive a respond
Dear Faisal, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
1/5
TrustpilotExtremely poor experience
Extremely poor experience. They really push to get the holding deposit, but once that is done the agent disappeared. No information was provided earlier about the agent going on a holiday, and no one else was assigned to take over the task once they are on a holiday. I had already paid the deposit so couldn’t back out but also couldn’t get any further details to finalise the tenancy. Spent the whole week in uncertainty. Worst people ever.
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