Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat estate agency
Great estate agency; very polite, professional and helpful in their approach. Estate agent took his time in explaining the process and made a valuable recommendations to me. I didn’t feel pushed or rushed in making any decision which is very unlikely to other estate agencies we came across lately.. Thank you for your great service! much appreciated
Mrs · 18 July 2024
Agent replied · 23 October 2024
Hi Elvira,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire
★★★★★ 2/5
TrustpilotHouse buyers survey
House buyers survey done to a very low standard. I feel nothing had been pointed out that that we had not seen. Lots of recommendations to bring in other contractors. After getting the keys to property and spending a few hours in the property my untrained eye cracks in brick work as one example. If this is the industry standard it is a complete waste of money.
Ryan · 5 January 2024
Agent replied · 23 October 2024
Hi Ryan, Thank you for taking the time to post a review. I am sorry to hear you are disappointed with the survey carried out by our RICS qualified surveyor. We take a great pride in the quality of survey we offer as demonstrated by the many positive reviews posted by our satisfied clients. I understand your surveyor has been in touch with you directly to offer any additional information you may require and to outline the expectations of the different surveys available. I understand in this instance the correct information was presented to you inline with the survey you instructed. Thank you for choosing Stirling Ackroyd, Kind regards, Amber
★★★★★ 5/5
TrustpilotGreat Company
Great Company From start to finish Finding tenants was easy Dora and Jessica were the ones that connected with me and my wife on professional and personal level.More importantly We have been listened and we have received right support all the way through to finding the right tenants for usWould Highly recommend to anyone
Plavi · 26 October 2023
★★★★★ 5/5
TrustpilotThank you
Thanks to Joel; very professional and helpful service
Gordon · 2 August 2024
Agent replied · 23 October 2024
Hi Gordon, thanks for the 5* - Claire
★★★★★ 5/5
TrustpilotThank you so very much
Thankfully, selling my property was nothing but an easy, smooth sailing process. I have never worked with Stirling Ackroyd before and I would have no hesitation in recommending them. I initially spoke with Freddie, from their central team, who gave me advice on the current market and the best things to do with my property, he was phenomenally helpful with brilliant customer service skills. Thank you to Freddie and all at Stirling Ackroyd.
Sautino · 25 November 2021
★★★★★ 5/5
TrustpilotResponsive agent
Got a call a day after sending in my enquiry! The whole process of renting and gaining information about the property was prompt and swift thanks to Guy Gregory. He was very responsive and helpful in answering my questions. Highly recommend Stirling Ackroyd!
Jennifer · 4 June 2024
★★★★★ 5/5
GoogleWanted to thank Olivia, who managed to secure an offer that met my expectations given my very unpleasant experience with previous rental agency. She was very agile and managed the process very well
Rashad · 13 November 2022
Agent replied · 12 November 2024
Hi Rashad, thanks for taking the time to leave great feedback. its fantastic to hear how Olivia was able to help you to secure an offer! We wish you all the best and thank you for choosing Stirling Ackroyd - Claire
★★★★★ 5/5
TrustpilotEfficient work from Clive Martin at SA
We noticed we had faulty appliances and we contacted our property manager Clive Martin from SA about it. Clive organised a contractor to come identify the problem the next day and the faulty appliances were replaced in no time. Clive was extremely helpful and swift in his actions, which made our life easier in a difficult situation. We find him an excellent manager who is easy to reach and efficient.
Kamilla · 11 March 2022
★★★★★ 5/5
TrustpilotFinding my dream family house
I have received a call from Ashley Kopti about a viewing request that I have submitted online, I was very happy of her swift follow-through and her professionalism in understanding my particular requests. She has taken my details, requirements and would be helping me finding my family dream house based on these details! So happy and relieved of this call. Thanks Ashley
Paula · 2 February 2023
★★★★★ 5/5
TrustpilotI had a lovely lady Hannah assist me on…
I had a lovely lady Hannah assist me on every matter, answering questions with no problem regardless of how many i had. She made the process easy and straightforward every step of the way, i am very grateful for the help
Kieran · 24 January 2026
★★★★★ 1/5
TrustpilotPlease read before renting through Stirling Ackroyd
⚠️ PLEASE READ THIS BEFORE RENTING THROUGH STIRLING ACKROYD.
Amin · 16 September 2026
★★★★★ 5/5
TrustpilotFirst time buyers experience
We are on the process of buying a property sold via Stirling Ackroyd. Spencer de Jonge has been our main point of contact, so far we are happy with the process.Overall:- Polite when showing us around, not pushy- Good at responding to emails- Did try to get us validated by their own mortgage advisor, but we had no issues when we decided to proceed with our own.
Pedro · 19 July 2022
★★★★★ 4/5
TrustpilotNatalie David from the Byfleet office…
Natalie David from the Byfleet office was very good in a very difficult situation. She always replied to my emails promptly, was always polite and patient and was the only one who gave us confidence that something would be achieved and followed through with. We were not at all pleased with the service from Stirling Ackroyd, but would like thank Natalie for everything she did to help us.
Deborah · 31 May 2022
★★★★★ 1/5
TrustpilotWarning: Shady Tactics Ahead!
Warning: Shady Tactics Ahead!Writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd was a disappointment. They promise one thing on the phone but do another via email, leading to confusion. The agents are rude and arrogant, showing no respect. They also use manipulative tactics to push buyers into overpaying. Save yourself the trouble and avoid Stirling Ackroyd!!!
Dan · 21 February 2024
Agent replied · 23 October 2024
Dear Daniel, please get in touch using help@stirlingackroyd.com to share your experience with us where we will offer any support that may be needed. Kind regards, Amber
★★★★★ 5/5
TrustpilotStirling Ackroyd were very patient and…
Stirling Ackroyd were very patient and thorough during the sale of my flat. I found that everyone I dealt with was very professional and courteous at all times too. It was a challenging task to sell my flat during a pandemic, but they gave me great advice the entire time and really helped guide me through the process. Special mention to Sam Currie for going the extra mile for me too!
Chris · 29 November 2021
★★★★★ 5/5
TrustpilotJames Banister - highly recommended!
I've been renting my flat through Stirling Ackroyd for the past 4 years, James Banister is the managing agent of the flat and I can highly recommend him. He promptly responds to all my emails about issues I may have with the flat (e.g. hot water or boiler related) and every single time he has sent maintenance to fix any issues as soon as possible. I can always rely on James.
Fabrizia · 25 November 2021
★★★★★ 5/5
TrustpilotI should really thank the angent
I should really thank the angent. I recently travelled from Manchester to Isleworth to look a property with other agency unfortunately it's been given to someone else while I'm on train. However sterling angent helped me to book quickly to view a property by taking effort as they understood my situation.
Sebha · 14 October 2025
★★★★★ 5/5
GoogleThe agent Olivia is extremely professional and helpful. Had the privilege of working with her. She was communicative and tried to help us to the best at all times. Highly recommend.
Amy · 13 November 2022
Agent replied · 12 November 2024
Hi Amy, thanks for the great 5* review for Olivia. We wish you all the very best and thank you for choosing Stirling Ackroyd - Claire
★★★★★ 5/5
TrustpilotJoel was super helpful
Joel was super helpful. Would recommend!
Charlie · 23 July 2024
Agent replied · 23 October 2024
Dear CharlieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotI recently sold my house through…
I recently sold my house through Stirling Akroyd Mitcham. The service was exceptional from the start and made a very stressful event easier to manage. My agent was Charles who had a lovely calm approach and was open and honest. My home sold very quickly and Charles kept me informed throughout. I would highly recommend them and the rate offered was very competitive.
Jacky · 11 November 2022
★★★★★ 5/5
TrustpilotExcellent property related services
Mela provided excellent property management services, addressing all tenancy issues promptly and within agreed timelines. This reflects the high level of professionalism demonstrated by the Stirling Ackroyd team.
Prakash · 27 April 2026
★★★★★ 1/5
TrustpilotGenuinely Could Be The Worst Business On The Planet (Of All Time)
Am very sad that trust pilot doesn’t allow me to put 0 stars. 1 is far far too generous, and frankly it’s offensive to businesses who have worked hard to earn their 1 star out of 5. In any case, DO NOT TRUST THE 5 STAR REVIEWS - THEY ARE ALL FAKE.I wrote another review a while ago that they tried to have taken down (and somehow it’s miraculously disappeared now). They fill these pages with fake reviews and petition to get all the bad ones taken down. Maybe if they spent less time combatting people’s genuine anger and disgust with their service and more time actually doing their jobs this complete and utter shitshow of a company wouldn’t be receiving reviews like this one.I’ve lived in my property for 9 months now. On Day 1 check-in we noticed the kitchen tap was broken. It’s 9 months later, the tap still doesn’t work. How is it even possible to be that incompetent and to have that little regard for your customers? Stirling Ackroyd you should hang your collective heads in shame. If you want this review to be taken down, fix my goddamn tap!!
Jack · 4 February 2019
★★★★★ 5/5
TrustpilotQuality, professional service from Sunbury
We were so impressed with the whole Sunbury team - especially Terry, James and Maxine who managed our sale and purchase. From our first meeting, they were relational and never pushy.Throughout every stage of the process - from marketing and photography to viewings and sales progression, we always had quick responses to our questions. Their knowledge and expertise continually reassured us.We definitely recommend the whole team at Stirling Ackroyd Sunbury.
Harry · 24 November 2021
★★★★★ 5/5
Trustpilot5 Star Service. Excellent!
I had an exceptional experience working with Sandra! Her professionalism, knowledge, and dedication made the process simple and easy to understand. She has been responsive and has gone above and beyond to meet my needs. I would highly recommend Sandra for anyone in need of a top-notch estate agent.Many thanks, Graham Poppleton.
Graham · 24 September 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
