Stirling Ackroyd Nine Elms and Westminster reviews in Lambeth

★★★★★ 5/5

Trustpilot

Sterling service from Clive & team at Stirling Ackroyd

Stirling Ackroyd are a very professional and friendly letting agent and property management company. In particular, Clive Martin is very responsive and quick to resolve any issues that may occur. He is a reliable communicator between us as tenants and our landlord. Also their network of trusted installers/suppliers to carry out necessary work is highly commended. It makes all the difference to an enjoyable tenancy to know that Clive / Stirling Ackroyd manage the property in such a professional and efficient manner.

Arno · 24 November 2021

★★★★★ 5/5

Trustpilot

Positive

Positive: Professionalism, Quality, ResponsivenessI had an mazing experience renting out my property with Stirling Ackroyd and cannot recommend them highly enough. What a relief! Ghiles was very professional and on it, communication was easy and joyful, I felt looked after and supported throughout and most importantly, it took the team a few hours to rent out my flat above asking price to a lovely person. I couldn't believe my good luck after so many poor experiences with other estate agents. Thank you.

Irena · 23 November 2021

★★★★★ 5/5

Trustpilot

Excellent Customer Service!

Excellent! I recently spoke to Georgia from your Lettings department regarding my two bed property, that I am looking to put on let out. It is my first time letting out my property and I did not know what to do or expect. However, Georgia from the Lettings team was extremely knowledgeable about the what the whole process entails and was extremely patient with me as I had a lot of questions. When I decide to let my property out I would definitely go back to Stirling and ask for Georgia as she was absolutely fantastic, her professionalism, knowledge and politeness is a credit to this company. Thank you.

Ayesha · 22 November 2021

★★★★★ 5/5

Trustpilot

This by far has been the best…

This by far has been the best experience with any estate agent I have dealt with. My property had been on the market for 7 months, and previous agents were unable to get it sold. I was recommended Stirling Ackroyd by a work colleague. I got in touch and dealt with Ashley at head office. What a pleasure! She was polite, professional and knew her job as well as the market, inside out! Her advice and knowledge was a great benefit and I can not thank her enough! Her communication was fantastic and I would definitely recommend her and the team at Stirling Ackroyd! I would give her 10 stars if I could!

Cherrelle · 22 November 2021

★★★★★ 5/5

Trustpilot

Great customer service

Firstly where to begin... Marty at head office has been fantastic following my recent valuation enquiry for my property. From the initial call where he explained what was going to happen and actually took the time to understand what my onward plans were, he then suggested registering me as a potential buyer to help with property matches. I hadn't spoken to a financial advisor or solicitor and he was again helpful in explaining the additional services that Stirling Ackroyd offer. Overall the process has been very smooth and resulted in one happy customer. Thank you to Marty and the local team!

Mrs · 22 November 2021

★★★★★ 5/5

Google

An absolutely brilliant service from the Stirling Ackroyd Nine Elms team! Olivia Papps was fab. She immediately understood our requirements and showed us suitable properties on their books. None of that hard sell of inappropriate properties you get elsewhere. She was efficient, flexible, responsive and drove us around in her little smart car (I want one!), in short, the kind of stellar service you expect from a high-end estate agent. I love Olivia and will go back to her again.PositiveResponsiveness, Quality, Professionalism, Value

Bella · 13 November 2021

★★★★★ 5/5

Trustpilot

Elliot was very patient and helpful…

Elliot was very patient and helpful with all my enquires

Alice · 15 October 2024

★★★★★ 5/5

Trustpilot

Thanks Letizia for always being…

Thanks Letizia for always being responsive (even outside of working hours).I can see how hard you work and i hope that this is acknowledged as you were always going over and above to respond and bring the best outcome on my queries. I have now moved out from the property you manage but wanted to thank you for the support

Eleana · 5 November 2023

★★★★★ 1/5

Trustpilot

ONLY helpful BEFORE you sign

The agents were ONLY unbelievably helpful BEFORE YOU SIGN THE CONTRACT. After that they just disappeard. One area manager even tried to violate one clause in the contract, trying to make a view for potential buyers 3 months prior to the end. We reported that we need small fixes for the lights and NOBODY CAME. Horrible service. Complete fraud.

Allen · 19 September 2024

★★★★★ 5/5

Trustpilot

first time that an agency called me back

It was the first time that an agency called me back to discuss a viewing of a property which I am grateful. Rino was an absolute pleasure to talk to as he was polite, friendly and helped me a lot with the process. I definitely felt easier to talk to him as he built good rapport. I will definitely use this agency again!

Vasileios · 4 August 2023

★★★★★ 5/5

Google

Isabella Vincent was my agent throughout the process. All I can say is that she was very helpful and very quick with all the actions we had to take. Would definitely recommend working with her, very professional and polite.

Demirhan · 13 November 2022

★★★★★ 5/5

Trustpilot

We would like to thank Jade Lawlor for her professionalism, high skills and attention to details while helping us in renting the property

We would like to thank Jade Lawlor for great cooperation and helping us to rent the best property matching our requirements. We highly appreciate her help and professionalism in helping us to rent an apartment. Her negotiation skills and attention to details made the process easy and well organised and joyful for us.

Valentyna · 11 March 2024

★★★★★ 5/5

Trustpilot

Highly professional, respectful agency

Sandra was extremely professional, respectful and pleasant to deal with. I was undecided about selling our property, and Sandra has been extremely patient throughout, calling me just the right amount to stay updated. Because of the market, I chose not to sell at this time, but I was so impressed with the way that Stirling Ackroyd went about their business, they'll be the first port of call when I do.

Andy · 15 November 2022

★★★★★ 5/5

Google

It is hard to find words to express my gratitude. I can not thank Jonathan enough for helping me to find a great property. He did a great job of searching for what I wanted. I appreciate him.

N · 13 November 2022

★★★★★ 5/5

Google

Jonathan from Stirling Ackroyd was extremely helpful and responded to all my questions in rapid time!! Within a few days the entire process was finalized and the apartment was secured. AMAZING service !!!! I couldn’t recommend Jonathan more!

Sidney · 13 November 2022

★★★★★ 5/5

Google

I cannot recommend my letting agent, Ashleigh enough! She helped me get my dream flat, worked late to sort everything out for me and was all around incredible to work with. Her professionalism and passion shine through all of her work and you can tell she highly values her clients. She made sure my flat was clean and everything was perfect for my move in. She’s an excellent communicator and very charismatic! Thank you again.

Rachel · 10 October 2023

★★★★★ 5/5

Trustpilot

Great Customer Service and Efficiency

I recently moved and as you know moving can be extremely stressful. Thankfully Victoria was able to help my journey run a lot smoother. She explained everything I need to know & do and her endurance on chasing up requests was super efficient and timely. Thank you so much!

Deborah · 11 May 2024

★★★★★ 3/5

Trustpilot

Karina Selway review

Karina has been a great Property Manager and helped us out when we have had sticky situations and always comes back in a timely manner and is supper-friendly and helpful (the 3 stars are not for Karina - she is more 4.5).

Andrea · 24 May 2022

★★★★★ 1/5

Trustpilot

Stirling Ackroyd - DAY TIME ROBBERS

Stirling Ackroyd is a terrible estate and letting company. To be exactly accurate, Clive Martin is the worst when it comes to them lot. The check in and check out inventory matches with of course the additional normal wear and tear but he will force you to pay for it. What he is doing is called Day Time Robbery.Metro Central Heights Vantage Building is known for having black moulds due to the windows' inability to block moisture as the building is old but he will say that the moulds needs to be cleaned despite the moulds being already absorbed into the laminate. He will charge you for that. Again, Day Time Robbery. There are too many to mention when it comes to how bad Stirling Ackroyd is. I mean Stirling Ackroyd may be a good company but the people working for it are just too terrible especially Clive Martin. I don't understand why he is still there working for Stirling Ackroyd but if the workers are like that, the company must be bad too for retaining these kind of people, right?My advice to all is this: Avoid Stirling Ackroyd. There are better Lettings and Estates companies out there. If you see Clive Martin in the paperwork, information etc, better cross the road and go for the competition. Stirling Ackroyd is just bad.

Brad · 3 June 2021

★★★★★ 5/5

Trustpilot

Can't recommend enough

I recently sold my house through Stirling Ackroyd Estate Agent’s Hybrid Head Office team. Rino, Ant, Adnan, Rhys and Matt were all incredibly helpful and knowledgable and, as a first time seller, they guided me through the entire process and were always there with any questions I had along the way. Above all, they were able to sell my house at a great price, I can’t recommend their services enough

Natasha · 2 November 2022

★★★★★ 5/5

Trustpilot

Rino you're a Star 🌟 thank you

Rino from head office assisted me today with my enquiry. He was very professional and patient which are two things I admire when it comes to customer service. I am very grateful 🙏 for the assistance, taking the time to explain key things about buying me new home. I am vwry new to this.Absolutely amazingThank you Rino 😊 🙏 You're a 🌟

Vanessa · 22 June 2024

★★★★★ 5/5

Trustpilot

Rebecca Heslam has been looking after…

Rebecca Heslam has been looking after our flat for many years. She is always available if we have any queries and is quick to let us know if the tenant has any issues which we then try to resolve promptly. Rebecca is competent, reliable, always polite and very easy to talk to.

Tracey · 28 February 2024

★★★★★ 5/5

Trustpilot

Overall our experience with Stirling…

Overall our experience with Stirling Ackroyd was positive, Briana Trejos Mantinan in particular was extremely responsive and helpful whenever anything went wrong with our flat. She handled issues as promptly as she possibly could and communicated very clearly.

Lisa · 30 March 2026

★★★★★ 5/5

Trustpilot

Highly recommend

Super helpful and knowledgeable agent, Cole made the experience of speaking with estate agents actually enjoyable 😉. He listened to my needs and concerns and provided useful information and feedback so that I wasn't left feeling irritated. I highly recommend this agent.

Char · 27 August 2024