Trusted Agent profile · Lambeth
★★★★★
1,428 reviews across 2 platforms
Room 2.08 Tintagel House, 92 Albert Embankment, London, SE1 7TY, Lambeth, SE1 7TY
Stirling Ackroyd's office in Lambeth, at Room 2.08 Tintagel House, is rated 4.4 out of 5 across 1,428 reviews on two platforms, including 115 Google reviews rated 4.8.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service from Ashley-Jane, Simon and Team
Excellent service from Ashley-Jane, Simon and the team in the sale of my property. I achieved the sale price I wanted and the process was good due to the highly responsive and professional team. Good communication ensured I was kept updated on all aspects of the sale, and the sale completed, even though it was a difficult time in the market. Excellent experience and I would recommend their services 100%.
1/5
TrustpilotDo not use
Used the survey to purchase a property recently and they simply did not do their job. The house was full of damp and mould, the interior walls were rendered instead of plastered and the surveyor stated he did not see any of this. I have had 4 damp experts all telling me to chase up this problem with the surveyor as it should have been spotted. They have been completely unhelpful and do not participate in any responsibility. I do not believe they even viewed the house to survey it. 100% do not recommend.
Dear Jack, I am sorry to read that we did not meet your expectations on this occasion. We would very much like to investigate your comments further and hope that you provide the information necessary to enable us to do this. I would like to assure you that Stirling Ackroyd strive to deliver outstanding service to our customers every time. We are extremely proud of our excellent reviews and the feedback our customers regularly share. If you would like us to investigate your comments further please do contact us using help@stirlingackroyd.com Regards, Claire
5/5
TrustpilotI had a lady called Jessica Wright (…
I had a lady called Jessica Wright ( surveyor) to inspect the property, to be honest it was such a awesome experience for a change , why , to actually meet someone who was extremely professional in every mannerism, very polite and talkative so it made myself feel at ease , it was such a lovely experience because Jessica was actually talking about her job and also about the town , Jessica looked really happy and extremely content doing her job , what was also nice to hear that Jessica was talking about the company itself so it also gave me great insight how professional the company is , T’s crossed I’s dotted , Jessica had a excellent Personal attitude, she listened to all questions and feedback with no hesitation, Another Brilliant point which I would like to mention: because of these extremely uncertain times regarding COVID, we all need to do our part , unfortunately a lot of peoples are becoming complacent, Jessica could certainly do the catwalk for PPE , wearing the mask correctly covering nose and mouth , excellent choice of mask because it didn’t muffled her voice , plus she was wearing gloves at all times ,Just like to say well done to Jessica because the way she conducted herself in such a professional way , which I have always said over the years regarding different industries, each individual represents the company who they work for and each individual can make a company stand out from the rest and put them a head of the game , so we’ll done Stirling Ackroyd keep your standards high and look after staff and they will bring great rewards to the company, remember no ( i ) in team , it’s i and you that makes the TEAM, so that needs to be always implemented from the TOP to keep successful, Excellent Kind regards Mr S porter Atlas mill Bolton
5/5
GoogleI must recommend that Jonathan is the best agent! He helped me successfully renting a new apartment even less than half day. He has high efficiency and patient. I will continually appreciate and cooperate with Stirling Ackroyd Estate Agents and Jonathan.
Hi Johanna, thank you for sharing this lovely feedback for Jonathan. He will be thrilled. We wish you all the very best in your new home - Claire
5/5
TrustpilotImpressive rental service
Very focussed and dynamic agency. They contacted me and said they could rent my one bedroom flat in Covent Garden quickly. They delivered within a week: first a short let to keep up the cash flow (I was reluctant to do so, but Henry went out of his way to help with purchases), immediately followed by a long let. Impeccable.
Many thanks for taking the time to feedback Jay, we appreciate it
5/5
Trustpilot5 Star Service
Stirling Ackroyd lives up to its claims as an experienced, professional company with a knowledgeable and dedicated staff. In all my dealings with members of their Lettings team I have found them to be prompt, reliable, polite and friendly. I would especially like to acknowledge Clive Martin who has been the point of contact as my Property Manager since 2012. As I live overseas, it is particularly important that I have someone that I can rely on and trust to have my best interests at heart. Over the past nine years, Clive’s ongoing assistance and support has been invaluable. Clive always deals with any queries or concerns promptly and he efficiently resolves any problems that may occur. I am also kept fully informed of any procedures or actions that need to be undertaken, which is reassuring and very much appreciated. I would strongly recommend Stirling Ackroyd.Thank you, Clive and the team.Elaine (Australia)
5/5
TrustpilotStan
Thank you Georgia.I am just getting started with Stirling Ackroyd but Georgia was great so far.
Dear SdCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRahat Mazumder is incredible!
A huge huge thank you to the Stirling Ackroyd team across the board. Every agent that has been in touch with us was super welcoming, kind and supportive! We’ve had a few obstacles along the way on our tenant side, and Stirling Ackroyd have been very patient and supportive throughout! Glad to be moving into a property knowing we’ll have continued support from Stirling Ackroyd!
Hi Kirill,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
Trustpilotworst agents ever stay away
I shall never rent through Stirling Ackroyd again, this company only thinks about two things protecting themselves and the landlord. it is disgusting the way they treat you; they do not care about you at all. fence down nothing done for nearly three months, had items damage in the garden as we lived next to an alleyway. bathroom shower was leaking, downstairs ceiling was going mouldy, in fact it was that bad we had to call council out in the end. we left 7 months later leaking shower and mould was the same and they even let the new people move in with lots of promises. do not rent off Stirling Ackroyd, you will be very sorry you did. yes, they should win a prise for worst estate agent out there. They threaten you if I stopped paying the £2800 a month rent, this is their behaviour.
Dear Paul, I am sorry to read that we did not meet your expectations on this occasion. We would very much like to investigate your comments further and hope that you provide the information necessary to enable us to do this. I would like to assure you that Stirling Ackroyd strive to deliver outstanding service to our customers every time. We are extremely proud of our excellent reviews and the feedback our customers regularly share. If you would like us to investigate your comments further please do contact us using help@stirlingackroyd.com Regards, Claire
5/5
TrustpilotBig shout out to Clair and Jordan…
Big shout out to Clair and Jordan regarding the sale of my property, at times I felt I was going to have a nervouse breakdown, and the solictors drove me up the wall they was so slow. If it wasnt for the help I got from Claire and Jordan I would've pulled out, any anxiety I had they was at the end of the phone carming me down. Sophie who dealt with sales progression was also a great help. if I was ever going to sell my new house I'd let Claire and Jordan handle it for me 100%
5/5
TrustpilotExcellent Service
Buying and selling has been such a stressful process in the past, but the experience this year with Stirling Ackroyd has been a breeze. I was contacted by Heidi in head office, Heidi offered me a valuation and shared with me factual statics. I was so grateful for Heidi’s advice. Before Heidi called I had not planned to sell my property. I have since achieved a great value for the sale of my flat and bought the perfect house. Heidi put me in contact with a mortgage advisor and Solictor. The team in Sunbury were efficient and confident. I was assigned Sophie to maintain the conveyancing all the way through to completion. I am so grateful for the advise and service. Thank you Stirling Ackroyd.
5/5
TrustpilotSterling service from Clive & team at Stirling Ackroyd
Stirling Ackroyd are a very professional and friendly letting agent and property management company. In particular, Clive Martin is very responsive and quick to resolve any issues that may occur. He is a reliable communicator between us as tenants and our landlord. Also their network of trusted installers/suppliers to carry out necessary work is highly commended. It makes all the difference to an enjoyable tenancy to know that Clive / Stirling Ackroyd manage the property in such a professional and efficient manner.
5/5
TrustpilotPositive
Positive: Professionalism, Quality, ResponsivenessI had an mazing experience renting out my property with Stirling Ackroyd and cannot recommend them highly enough. What a relief! Ghiles was very professional and on it, communication was easy and joyful, I felt looked after and supported throughout and most importantly, it took the team a few hours to rent out my flat above asking price to a lovely person. I couldn't believe my good luck after so many poor experiences with other estate agents. Thank you.
5/5
TrustpilotExcellent Customer Service!
Excellent! I recently spoke to Georgia from your Lettings department regarding my two bed property, that I am looking to put on let out. It is my first time letting out my property and I did not know what to do or expect. However, Georgia from the Lettings team was extremely knowledgeable about the what the whole process entails and was extremely patient with me as I had a lot of questions. When I decide to let my property out I would definitely go back to Stirling and ask for Georgia as she was absolutely fantastic, her professionalism, knowledge and politeness is a credit to this company. Thank you.
5/5
TrustpilotThis by far has been the best…
This by far has been the best experience with any estate agent I have dealt with. My property had been on the market for 7 months, and previous agents were unable to get it sold. I was recommended Stirling Ackroyd by a work colleague. I got in touch and dealt with Ashley at head office. What a pleasure! She was polite, professional and knew her job as well as the market, inside out! Her advice and knowledge was a great benefit and I can not thank her enough! Her communication was fantastic and I would definitely recommend her and the team at Stirling Ackroyd! I would give her 10 stars if I could!
5/5
TrustpilotGreat customer service
Firstly where to begin... Marty at head office has been fantastic following my recent valuation enquiry for my property. From the initial call where he explained what was going to happen and actually took the time to understand what my onward plans were, he then suggested registering me as a potential buyer to help with property matches. I hadn't spoken to a financial advisor or solicitor and he was again helpful in explaining the additional services that Stirling Ackroyd offer. Overall the process has been very smooth and resulted in one happy customer. Thank you to Marty and the local team!
5/5
GoogleAn absolutely brilliant service from the Stirling Ackroyd Nine Elms team! Olivia Papps was fab. She immediately understood our requirements and showed us suitable properties on their books. None of that hard sell of inappropriate properties you get elsewhere. She was efficient, flexible, responsive and drove us around in her little smart car (I want one!), in short, the kind of stellar service you expect from a high-end estate agent. I love Olivia and will go back to her again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotElliot was very patient and helpful…
Elliot was very patient and helpful with all my enquires
Hi Alice,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThanks Letizia for always being…
Thanks Letizia for always being responsive (even outside of working hours).I can see how hard you work and i hope that this is acknowledged as you were always going over and above to respond and bring the best outcome on my queries. I have now moved out from the property you manage but wanted to thank you for the support
1/5
TrustpilotONLY helpful BEFORE you sign
The agents were ONLY unbelievably helpful BEFORE YOU SIGN THE CONTRACT. After that they just disappeard. One area manager even tried to violate one clause in the contract, trying to make a view for potential buyers 3 months prior to the end. We reported that we need small fixes for the lights and NOBODY CAME. Horrible service. Complete fraud.
Dear Allen,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
GoogleI cannot recommend my letting agent, Ashleigh enough! She helped me get my dream flat, worked late to sort everything out for me and was all around incredible to work with. Her professionalism and passion shine through all of her work and you can tell she highly values her clients. She made sure my flat was clean and everything was perfect for my move in. She’s an excellent communicator and very charismatic! Thank you again.
Hi Rachel, thank you for taking the time to leave feedback for Ashleigh. Its lovely to hear how you found your dream home and we wish you all the best - Claire
5/5
Trustpilotfirst time that an agency called me back
It was the first time that an agency called me back to discuss a viewing of a property which I am grateful. Rino was an absolute pleasure to talk to as he was polite, friendly and helped me a lot with the process. I definitely felt easier to talk to him as he built good rapport. I will definitely use this agency again!
5/5
GoogleIsabella Vincent was my agent throughout the process. All I can say is that she was very helpful and very quick with all the actions we had to take. Would definitely recommend working with her, very professional and polite.
Hi Demirhan, thank you for your lovely feedback for Isabella Vincent and for the great 5 star. We wish you all the very best - Claire
5/5
TrustpilotWe would like to thank Jade Lawlor for her professionalism, high skills and attention to details while helping us in renting the property
We would like to thank Jade Lawlor for great cooperation and helping us to rent the best property matching our requirements. We highly appreciate her help and professionalism in helping us to rent an apartment. Her negotiation skills and attention to details made the process easy and well organised and joyful for us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stirling Ackroyd's Lambeth office has 1,428 reviews across two platforms: 115 on Google, 1,313 on Trustpilot (across the whole business).
Stirling Ackroyd Nine Elms and Westminster is rated 4.4 out of 5 across all 1,428 reviews, and 4.8 out of 5 on Google from 115 reviews.
Stirling Ackroyd Nine Elms and Westminster, Room 2.08 Tintagel House, 92 Albert Embankment, London, SE1 7TY, Lambeth, SE1 7TY.
