Trusted Agent profile Β· Lambeth

Marsh & Parsons Brixton reviews in Lambeth

4.3

β˜…β˜…β˜…β˜…β˜… Great

1,026 reviews across 2 platforms

400-402 Coldharbour Lane, London, SW9 8LF, Lambeth, SW9 8LF

Marsh & Parsons's office in Lambeth, at 400-402 Coldharbour Lane, is rated 4.3 out of 5 across 1,026 reviews on two platforms, including 220 Google reviews rated 4.9.

Google logo

4.9 / 5

220

Reviews on Google

This office

Trustpilot logo

806

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Lambeth office, from every platform, shown as written. First names only.

5/5

Trustpilot

Max has been very helpful answering…

Max has been very helpful answering within 24 hrs and the issue was sorted within 48hrs. He was very responsive and reassuring.

Antoine Β· 15 May 2026

Agent replied Β· 25 May 2026

Dear Antoine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Trustpilot

Caitlin was absolutely fantastic

Caitlin was absolutely fantastic! Thank you

Anna Β· 31 August 2026

Agent replied Β· 22 October 2024

Dear Anna, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

Joshua was very kind and explained…

Joshua was very kind and explained everything very patiently.

Husna Β· 28 July 2026

Agent replied Β· 22 September 2026

Dear Husna, Thank you for your lovely words and for leaving a 5* review. Kind regards, Hayley

5/5

Google

Marsh & Parsons supported us in the sale of our Brixton flat, and the service was excellent. Mhari and the team were highly professional, responsive, and personable throughout the process.

Jack Β· 16 February 2026

Agent replied Β· 16 April 2026

Dear Jack, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley

5/5

Google

Had a really smooth first time buyer experience. Felix was always super professional, on it with communication, and found me the perfect place. Couldn't recommend more.

Miles Β· 19 March 2026

Agent replied Β· 16 April 2026

Dear Miles, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Google

Roksana has been absolutely fantastic! She's helped me every step of the way to finding my dream flat! Thanks again πŸ™ŒπŸΌπŸ™ŒπŸΌπŸ™ŒπŸΌπŸ™ŒπŸΌπŸ™ŒπŸΌ …

Giulia Β· 9 April 2026

Agent replied Β· 16 April 2026

Dear Giulia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Trustpilot

Great service - responsive and professional

Nayara is incredibly responsive and warm in her communications - also very professional - she's been great to work with.

Catherine Β· 23 April 2026

Agent replied Β· 25 May 2026

Dear Catherine, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Hayley

1/5

Trustpilot

Unprofessional

Had an appointment with the Charlton office, they were late. I called, was told they were parking. Waited more. Nothing until the manager called 40 minutes after the appointment basically stating that they had no phone to call when they did not see the concierge so left. This is very unprofessional and I do not recommend you waste your time if this is their first impression.

Stacy Β· 1 May 2026

Agent replied Β· 25 May 2026

Dear Stacy, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Hayley, Customer Relations

5/5

Google

We recently worked through the lettings process for the first time and are very thankful for the team at Marsh and Parsons for making this process so easy. We would like to especially thank Kit, who went the extra mile to resolve the few minor hiccups that we faced along the way and made sure we have the best experience. Overall, we are very satisfied and would recommend Marsh and Parsons to any renters!

Maja Β· 24 August 2024

Agent replied Β· 23 October 2024

Dear Maja , Thank you for taking the time to leave a lovely review regarding Kit. Kind regards, Asma, Customer Relations Team

5/5

Google

We have been extremely impressed and could not be happier with the experience of buying a property through Marsh & Parsons. The service provided has been exceptional, and Mhari has been absolutely incredible at answering our every question and by helping us through the complex process of buying our first home. We are incredibly grateful for the professionalism and clarity of communication, as well as for all the time and help provided! In the future, we dont want to do business with anyone else!!

Juan Β· 26 April 2024

Agent replied Β· 23 October 2024

Dear Juan, It’s great to hear that you have had a brilliant experience with our Brixton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Much better than managing it myself

Using Marsh and Parsons property management service was an enormous improvement from trying to manage the tenancy as a landlord. Elisabeth was fantastic as a managing agent. All issues were resolved swiftly with the absolute minimum amount of admin and engagement required from me. This was a huge improvement from the laborious approach to liaising with tenants and contractors myself to try to triangulate and resolve issues and attendance. Highly recommend.

Alex Β· 20 September 2024

Agent replied Β· 22 October 2024

Dear Alex, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley

5/5

Trustpilot

Great and helpful Team!

Great and helpful Team (I dealt with Baran). Supportive and ready to answer any questions I had.

Farah Β· 22 April 2026

Agent replied Β· 25 May 2026

Dear Farah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Trustpilot

Awesome service !

I recently had the pleasure of working with Marsh & Parsons, specifically with their exceptional agent Gosia Podgorska, in our quest to find a pet-friendly property for rent near London. I cannot express enough how grateful my wife and I are for the invaluable assistance provided by Gosia and the agency as a whole.Navigating the London rental market can be a daunting task, especially when searching for a pet-friendly property. However, Gosia's expertise and dedication made the process incredibly smooth and efficient. Her professionalism and promptness were evident from the outset. She was always readily available to address our queries, schedule viewings, and provide insightful guidance throughout the entire process. Her extensive knowledge of the Acton, London area was truly impressive, and she took the time to thoroughly explain each and every aspect of the property ensuring we're making a right choice.Furthermore, Gosia's resourcefulness played a crucial role in securing our dream rental property. She skillfully navigated the intricacies of the rental process, making the reference checks seamless and ensuring that we were able to secure a fantastic long-term deal.In conclusion, I wholeheartedly recommend Marsh & Parsons, and especially Gosia Podgorska, to anyone in search of a reliable and dedicated real estate agency. Their exceptional service, truly sets them apart. If you're looking for a property in London, look no further than Marsh & Parsons, they exceeded all our expectations and helped us find the perfect place to call home.

AJAYAN Β· 5 April 2024

Agent replied Β· 22 October 2024

Dear Ajayan, Thank you for taking the time to leave a lovely review regarding Gosia. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Quick & easy change of occupancy

We rent a property through Marsh and Parsons and opted for a change of occupancy so we could exit our contract early. The entire team has been really helpful and Jasmin in particular has been a big help to us. Jasmin has been very professional and efficient with her communication throughout the process. We had a slight issue with Rightmove regarding tenant referencing (no fault of Marsh and Parsons) and she resolved the issue promptly. She's also been very patient in answering my countless questions!

Mel Β· 4 April 2024

Agent replied Β· 22 October 2024

Dear Mel, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Debbie Lewis is a fabulous property…

Debbie Lewis is a fabulous property manager. Debbie is attentive, helpful and professional.

Michelle Β· 21 May 2026

Agent replied Β· 25 May 2026

Dear Michelle, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley

5/5

Trustpilot

Debbie lewis

Debbie is a very professional agent, patient and quick to respond all the time, highly recommend.

Helen Β· 28 April 2026

Agent replied Β· 25 May 2026

Dear Helen, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Trustpilot

Baran Yildirim provided me with expert…

Baran Yildirim provided me with expert advice on the new Renters Rights legislation, furthermore he took it upon himself to update my tenants in writing and include the forms they needed to have/read - they are VERY satisfied with this, as it's quite a complex change.

Philip Β· 30 August 2026

Agent replied Β· 22 September 2026

Dear Philip, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Mhari was very helpful, responsive, and easy to work with throughout the process. Would definitely recommend to anyone looking for a property in Brixton!

Riain Β· 16 February 2026

Agent replied Β· 16 April 2026

Dear Riain, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Trustpilot

Highly recommend Harry Bunn!

Harry Bunn was my property manager at a Marsh and Parsons-managed property for a year. As a tenant, I could not have asked for a more caring, communicative property manager. He went out of his way to resolve issues and answer questions in a timely manner, liaising between me and the landlord effectively, to serve both parties' interests. I owe the comfort and joy of my stay there in large part to the care and professionalism with which Harry took on his role -- highly recommend working with Marsh and Parsons and having Harry as your property manager!

A Β· 14 March 2024

Agent replied Β· 22 October 2024

Dear A. Tewari, Thank you for taking the time to leave a lovely review regarding Harry. Kind regards, Lesley, Customer Relations Team

1/5

Trustpilot

Won’t be using again

I had a really poor experience with M&P. I entered my flat contract on assurances that I later found out were false, found processes that should have taken weeks to take months, and communication was consistently unhelpful. I’m really sorry to say I wouldn’t use them again.

London Β· 19 August 2026

Agent replied Β· 22 September 2026

I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relation

5/5

Trustpilot

Thanks Charmaine for your expertise in…

Thanks Charmaine for your expertise in helping with our inquiry’s and for putting our minds at ease

Michael Β· 10 April 2026

Agent replied Β· 22 October 2024

Dear Micael, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Google

From my first meeting with Vanessa to the morning she so gracefully handled our close of business, my experience was defined by charm, integrity and intelligence in the business of letting property. I felt just the right balance of being handheld through a totally new process to me, but given enough space to pace it in the way I needed to. With super responsive communications on Whatsapp, I also had an amazingly kind, considerate and proactive service from Viviana and Kai who led the viewings. This is an incredible team I would highly recommend.

Ruby Β· 3 December 2025

Agent replied Β· 24 December 2025

Dear Ruby, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Hayley

5/5

Trustpilot

Excellent Service By Trustworthy Professionals

As a client of the Marsh & Parsons Management Service for some time now, I can confidently say that Charles Caine is one of the best rounded, most committed and trusted professionals I have encountered.Working with Charles is easy, joyful and generates peace of mind, he is always willing to provide an array of options for any issue that may arise and is readily available to share both his experience and counsel.If you are looking to trust someone with your asset, ensuring compliance with related legislation as well as the efficient management of your property, Charles Caine and his team could be an excellent choice.

Tatiana Β· 26 February 2024

Agent replied Β· 22 October 2024

Dear Tatiana, Thank you for taking the time to leave a wonderful 5* review. Charles will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team

5/5

Google

James Taylor and the team at Marsh & Parsons were excellent as they led me through buying my first home. James understood what I was looking for, and after I’d found a flat was always very responsive to any question I had, always pushing the process forwards towards completion. Now I’m in my new home, I’m very happy with the help I received and can strongly recommend the team to those looking to buy their own property.

Rupert Β· 26 April 2024

Agent replied Β· 23 October 2024

Dear Rupert, We really appreciate you taking the time to leave such lovely comments about James and the team. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Marsh & Parsons's Google reviews

Questions about Marsh & Parsons Brixton

How many reviews does Marsh & Parsons Brixton have?

Marsh & Parsons's Lambeth office has 1,026 reviews across two platforms: 220 on Google, 806 on Trustpilot (across the whole business).

What is Marsh & Parsons Brixton's rating?

Marsh & Parsons Brixton is rated 4.3 out of 5 across all 1,026 reviews, and 4.9 out of 5 on Google from 220 reviews.

Where is Marsh & Parsons's Lambeth office?

Marsh & Parsons Brixton, 400-402 Coldharbour Lane, London, SW9 8LF, Lambeth, SW9 8LF.

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