5/5
Trustpilot5 starts to Abby Gooptu
5 starts to Abby Gooptu, she has been very kind and helpful
Agent replied · 24 October 2024
Dear Sonia, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
Trusted Agent profile · Lambeth
LiFE Residential South Bank reviews in Lambeth
★★★★★
1,351 reviews across 2 platforms
252 Westminster Bridge Road, London, SE1 7PD, Lambeth, SE1 7PD
LiFE Residential's office in Lambeth, at 252 Westminster Bridge Road, is rated 4.5 out of 5 across 1,351 reviews on two platforms, including 354 Google reviews rated 4.7.
Reviews
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAbby did a great job
Abby did a great job - very responsive
Agent replied · 24 October 2024
Dear Tom, Thank you for taking the time to leave a lovely review regarding Abby. Kind regards, Katie, Customer Relations Team
2/5
TrustpilotDisappointing
The student rental flat had repairs required and it took some months for these to be attended to. At the end of the contract despite a very very thorough clean involving an army of friends and family, the company insisted on taking money out of deposits held to pay for a totally unnecessary professional deep clean.
5/5
Google"Exceptional rental service: professional, responsive, and knowledgeable. Made the entire leasing process smooth and stress-free. Highly recommend."
Agent replied · 23 October 2024
Dear Pan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a great 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotWashing machine issue
Had a draining issue with the washing machine.Rosita Kausiute helped us greatly in finding a quick and efficient solution to this problem. Her responsiveness was great, as well as her detailed answers.
Agent replied · 24 October 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotAshleigh does a wonderful job
Ashleigh does a wonderful job of managing my tenanted flat - including dealing with difficult tenants ! I also feel I am getting a very fair rent
Agent replied · 24 October 2024
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotI am very happy with the services…
I am very happy with the services provided by my property manager Leo Leong in respect of the property at 27 College House. I’ve found Leo very responsible, professional and efficient in his work. He has done a wonderful job and I wanted to say a BIG THANK YOU.
5/5
TrustpilotGood estate agent
Good estate agent, the property managers were all very helpful!
Agent replied · 24 October 2024
Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotThe renewal process was made very easy …
The renewal process was made very easy with the help of the renewals team who followed up with the tenant, kept me informed and sorted all of the paperwork. I was really pleased with the excellent service I received and it was a relief not to have to worry about it all. Thank you.
Agent replied · 24 October 2024
Thank you for your feedback Natascha ven den Bergh. We are so pleased that our renewals team made the process easy for you - that's just what we want! We are glad we managed to take the stress off of you too. Thanks again for your comments - we really appreciate your time 😊
5/5
TrustpilotAbby Gooptu from Renewals Department was amazing
As tenants, we are very happy with all the work Abby has done for us. We wanted to express our gratitude for her swift and diligent work in liaising with our landlord regarding the rent negotiation.
5/5
TrustpilotEfficient and prompt service
My tenancy renewal was handled very efficiently and promptlyby Ludmila. No complaints.
Agent replied · 24 October 2024
Dear Peter, Thank you for taking the time to leave such a great review regarding your experience with Ludmilla. Kind regards, Negin, Customer Relations Team
4/5
TrustpilotWas poor but now a great service
Was really disappointed with our first property manager Thomas, but now we have the loveliest property manager Leilani who is very efficient and communicative. She is very competent at her job and has gone above and beyond to ensure issues are resolved in a timely manner and with the sound solutions.
5/5
GoogleService is really good!!!
Agent replied · 23 October 2024
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
5/5
TrustpilotEverything was well
Everything was well, neatly and quickly
5/5
TrustpilotGood at finding good tenants quickly
We let out a good number of flats through Life and have just been taken safely through a period of multiple renewals with no significant voids - these guys are great at finding good tenants quickly and keeping us well informed at every stage of the process. Generally excellent service on sales/management side.
Agent replied · 24 October 2024
Hi Thomas, it's great to hear that you would rate our service as excellent. We're glad we have been able to help you find good tenants for your properties and always keep you in the loop. Thanks very much for your feedback, we really appreciate it 😊
5/5
TrustpilotGood service
I communicated with Nick from life residential throughout my tenancy at canary wharf. From the very start, he was very professional and swift to answer any query/problem. In multiple occasions he solved some problems with my minimal involvement. I wish him & life residential all the best.
5/5
TrustpilotPooja Pandya - great agent!
Pooja helped through our contract renewal process, she was so quick in liaising with the landlords and coming back to us and generally made the process so smooth. Definitely the best agent we have worked with!
5/5
TrustpilotLauren gets it done
In these challenging times Lauren did an excellent job in renewing our rental agreement with our existing tenant. This was handled with her usual efficiency and professionalism in respect of both parties. There's never any need to chase Lauren she keeps you on the ball.
Agent replied · 24 October 2024
Hi, thank you so much for your feedback!
5/5
TrustpilotAbby Gooptu in the Renewal Department got me everything I wanted and more.
Renewal of the rental contract with my tenant was seamless. Abby explained the position, I approved a rise in the rent and she got me more than I asked. Can’t ask for more than that!
5/5
TrustpilotThanks to Lorrell Fowlin
Getting the deposit refund involves lots of communication and paperwork but Lorrell did follow up and monitor the whole process closely. She did a good job in helping me to go through the process, million thanks!
5/5
TrustpilotKind, responsive, helpful
I’ve been in contact with multiple people from the company, with the main one being Claudio. I’ve been renting for a few months now and they have been nothing but extremely kind, responsive and useful. They always respond within the day and it’s very easy to reach them and work with them.
5/5
TrustpilotSzilvia Nemeth
Szilvia Nemeth, our property manager has been handling the tenancy of our apartment for the last couple of years or so. She is professional, timely in her communication and handles various issues relating to the tenancy with efficiency and speed. We are very pleased with her professional performance.
Agent replied · 24 October 2024
Hi Voon Kar, thank you for your review on Szilvia and the service she provides managing your apartment. We're pleased to hear that you are satisfied with her performance and we hope that you continue to enjoy letting and having your property managed by LiFE.
5/5
TrustpilotEfficient renewal experience
Efficient renewal experience. Thanks for Abby's help.
Agent replied · 24 October 2024
Dear Qiunhan, Thank you for leaving a 5* review. Kind regards, Katie, Customer Relations Team
5/5
GoogleReally appreciate the recommendations and help from Matthew. Settled me in with great follow-up after as well!
Agent replied · 23 October 2024
Dear Randal, Thank you for taking the time to leave a lovely review regarding Matthew. Kind regards, Negin, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
