Trusted Agent profile · Lambeth
★★★★★
1,351 reviews across 2 platforms
252 Westminster Bridge Road, London, SE1 7PD, Lambeth, SE1 7PD
LiFE Residential's office in Lambeth, at 252 Westminster Bridge Road, is rated 4.5 out of 5 across 1,351 reviews on two platforms, including 354 Google reviews rated 4.7.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotChanelle dealt with the tenant renewal…
Chanelle dealt with the tenant renewal with great professionalism and the result was the whole issue was handled very well.
Dear Ian, Thank you for taking the time to leave a lovely review regarding Chanelle. Kind regards, Katie, Customer Relations Team
5/5
GoogleGreat people with great service. Recommend it
Dear Arta, Thank you for leaving a wonderful 5 star Google review. Kind regards, Katie
5/5
TrustpilotRenting with LIFE for four years now…
Renting with LIFE for four years now and I’ve been nothing but satisfied so far. Kalidass and Nicola have managed my property, and they have been quick and professional in every stage or issue that occurred.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
GoogleRegan is so nice!!! (＾＿＾)☆ Very good👍 JINGYAN
Thank you for your feedback! :-)
4/5
TrustpilotAn excellent account manager
I would like to commend Nicole who stepped into the breach when my Account Manager left. She was prompt and efficient and quickly set right a situation which would otherwise have annoyed a non-defaulting landlord. Obviously a person of significant experience and skillset put to good use even though she was only covering duty for the actual replacement manager.
Dear Ms E Lim, thank you very much for taking your time to let us know how we're doing. It is good to hear that Nicole managed to assist you and solve your issue with the positive outcome. Please do not hesitate to get in touch if there's anything else we can help you with.
1/5
TrustpilotDoesn't Return Your Deposit
Life residential doesn't return deposit. It took long months to agree on deductions and even after all was agreed they didn't return the entire amount and manager stopped responding to emails or phone calls.
Hi Tatsiana, Thank you for raising this to our attention, I understand that there was an error with the payment and I can confirm that this has now been rectified. A manager has also been in touch with you directly to provide an update. Thank you for your patience, and we are sorry for any inconvenience caused.
1/5
TrustpilotDreadful customer experience
Dreadful customer experience - unhelpful, unprofessional & rude.
Dear zoe, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Katie, Customer Relations
5/5
TrustpilotI would like to thank Claudia Nicholls…
I would like to thank Claudia Nicholls for the excellent assistance provided. Claudia is always very attentive, super helpful and responds quickly. She is a great asset to the company!
4/5
TrustpilotThe Life Residential team was very professional
The Life Residential team was very professional in managing my apartment rental from end to end perspective. Service was fast and person in charge was very responsive. TQ Christina Luntraru for the great service. :)
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
5/5
TrustpilotAbby Gooptu of the Renewal department…
Abby Gooptu of the Renewal department has been extremely efficient in carrying out the Renewal process-very impressed!
Dear Roxy, Thank you for leaving a 5 star review. Kind regards, Asma, Customer Relations Team
5/5
GoogleGreat Team at southbank. Always helpful!
Dear Geanina, Thank you for leaving a wonderful 5 star Google review. Kind regards, Katie
5/5
TrustpilotGreat to work with Abby to renew…
Great to work with Abby to renew tenancy. He had extreme patience keeping me updated with various issues - back and forth with tenant - to eventually arrive at a satisfactory result. Nothing was too much trouble. I cannot praise him highly enough, and wish him every success for the future.Date of experience: February 2024
5/5
TrustpilotReally helpful and great service
Dear Kez, Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie
4/5
TrustpilotVery pleased with the service provided…
Very pleased with the service provided by Abby Gooptu from the Renewal Dept. She is attentive, helpful and quick.
Dear Patchariya, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotMarta was very helpful and considerate
Marta was very helpful and considerate; happy to recommend her!
Thanks for your feedback DeeJay - it's lovely to hear that you would recommend Marta's service! We will pass on your kind words, thanks again 😊
5/5
TrustpilotGreat support
Great support from ABBy - swift responses to all my queries
Dear Milagros, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Katie
5/5
TrustpilotThanks to our new Property manager Esmee Farrugia
Thanks to our new Property manager Esmee Farrugia for her prompt assistance during interaction with contractors and land lord. Esmee helped solve problems that had been going on for months. Esmee helped clear up all the questions and accompanied us until the final solution. Many thanks to your team and Esmee individually for their professionalism and responsiveness.
5/5
TrustpilotExcellent service
After we rented a place via LiFE Residential, the company assigned a property manager to handle our tenancy. Christopher, our property manager is very responsible and helpful. On the day we moved in, we found that the water meter of our new home keeps spinning even all the valves were closed. Christopher immediately arranged an engineer to check and followed up on our case in a timely manner! We were so grateful to have Christopher as our property manager who has been very helpful and responsive. Excellent service!
5/5
GoogleThank you for your help Ralph.
Dear Sumra, Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie
5/5
GoogleI had a great experience with Lorraine!
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, katie
1/5
GoogleCalled multiple times. Always on VM saying they are closed for the Christmas period. It’s February!! Also most five star reviews on here at eeooole who’ve only left one review. Dodgy.
5/5
GoogleReported some long-standing faults to Mandii, who had just been allocated my property a few weeks back. Communication was great before during and after all contractors visits to the property. All faults have been repaired, and even when a fast ball emergency arised, Mandii dealt with in her stride. A very happy tenant indeed.
Hi Ian, we're glad to hear you're a happy tenant and that Mandii helped you throughout the process.
5/5
GoogleI have had the pleasure of having Rebecka as the property manager of the apartment I rented and I am very impressed by her professionalism, prompt responses and kindness. She would go out of her way to help in any issue I encountered and I am truly grateful for her respectful and positive attitude.
Hi Shaikah, thank you for your feedback on Rebecka. Great to hear.
5/5
GoogleMatt and Rhys are super helpful. Highly recommend.
Thank you for leaving a wonderful 5 star Google review. Kind regards, Katie
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