Trusted Agent profile · Lambeth
★★★★★
1,355 reviews across 2 platforms
252 Westminster Bridge Road, London, SE1 7PD, Lambeth, SE1 7PD
LiFE Residential's office in Lambeth, at 252 Westminster Bridge Road, is rated 4.5 out of 5 across 1,355 reviews on two platforms, including 354 Google reviews rated 4.7.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotLife team conducted the meeting in a highly professional manner
Life team conducted the meeting in a highly efficient and professional manner . My property manager Ms Darcey Nicholls and property sales manager Valentins were on time and satisfied me with my questions and any concerns . Happy to have met them .
5/5
TrustpilotJack Piggott
Jack was super helpful through my tenancy and including the moving out process. Very patient with any snags and super responsive.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
Trustpilot5 Stars :)
Rosita has been super responsive and helpful for the duration of our tenancy, even after it ended
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotEfficient, friendly and effective!
I am incredibly happy with the service received from Ludmila Carvalho and Life Residential. She has been prompt in all communications, knowledgeable in her responses and kept me in the loop during the last renewal process. Thank You!
Dear Kedan, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
TrustpilotInna Sholdanenko was our Property…
Inna Sholdanenko was our Property Manager for a number of yours. She delivered great customer service to us, always has been very helpful, professional, knowledgeable and always represented our interests well and fairly.We wish her well for the future.
Hi Susie, thank you for your feedback - we're really pleased to know that Inna has offered great customer service! We'll pass on your good wishes.
5/5
TrustpilotRenewal
Ludmila Carvalho handled my renewal with great professionalism! I got all I asked and Ludmila made sure everything went smoothly for me. Top notch service!
5/5
TrustpilotRosita Kausiute Senior Property Manager
Rosita Kausiute is extremely responsive & highly considerate of our needs as Landlords & seems to genuinely care for our property & tenants, always going that extra mile. She is a landlord's dream. Long may Rosita continue to look after us. Thankyou most sincerely.
5/5
TrustpilotMaintenance issue quickly resolved
I had a maintenance issue and my property manager was out of office so Rosita helped in and really ensured the issue was taken care of quickly. She was very responsive and very helpful and was pleasant to interact with the entire time.
Dear Eseosa, Thank you for taking the time to leave a lovely review regarding Rosita. Kind regards, Katie
5/5
TrustpilotAbby Gupta from the Renewal Department…
Abby Gupta from the Renewal Department excelled in his attention to detail, consideration for both parties and prompt responses to the situation. We are most grateful for the work he put in to bring this renewal to a satisfactory conclusion for everyone in difficult circumstances.
Dear Christine, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotGreat contract renewal experience
A big thank you to Abby Gooptu who did an excellent job in negotiating and renewing the tenancy contract - it was a fuss free experience as she was prompt in responding to emails and for request on comparables.
5/5
TrustpilotRecommend Senior Property Manager Kalidass Uvaraj
Kalidass Uvaraj was very helpful and efficient in working with us to set the terms for renewing the lease on our rental.
Thank you for your kind review. We’re pleased to hear you’re happy with the service provided.
1/5
TrustpilotProfessional scammers.
Professional scammers.They will steal your deposit by unprotecting it, not returning it to you, suggesting bogus deductions AFTER it has been unprotected (which is against the law), and then ghosting you until you raise a deposit dispute.
Dear Enrico , I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you and have your address removed. Kind regards, Katie, Customer Relations
5/5
GoogleWe had a fantastic service from Regan who helped us throughout the moving process. He was exceptionally helpful and was quick to respond to us and answer any queries that we had. Thank you Regan!
Hi Maddie, thank you for your feedback. It's great to hear how helpful Regan was during your moving process! Thanks
1/5
TrustpilotIts been 6 weeks and we still have not received our deposit back
Its been 6 weeks since we ended our contract and we have still not received our deposit back. The team have been unresponsive for weeks at a time. The staff turn over is so high I have had to contact 4 different team members and repeat the process every time.
Dear Laura, I am sorry to read your 1* review comments. I have passed them to our Area Manager as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotGood experience with Property Manager Leo Leung
I've had good experience with my Property Manager Leo Leung. He has always been very efficient and helped me to sort out some tricky issues, I would definitely recommend Leo, and Life Residential in general
5/5
TrustpilotMatilde Tognetti Staff Review
Staff always available to help. Very good experience with Elisa.I personally find that Life Residential staff in general has got better now than my previous experience with you.I hope this will carry on and a big thank you to Elisa particularly.
Dear Matilde, thanks a lot for taking your time to let us know how we're doing - your feedback is much appreciated. Glad to hear Elisa has been taking good care of you.
5/5
TrustpilotA+ service from Darcey who was a joy to…
A+ service from Darcey who was a joy to deal with during the check out process - service was above and beyond. Also a shout out to Becca for all her help during the 4 year tenancy.
5/5
TrustpilotAbby from the Renewals department is…
Abby from the Renewals department is always on point, and has an excellent understanding of both my requirements and the reality of the market. Super efficient and once again has got me a renewal at a rate that I am happy with.
Dear Tracey, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
1/5
TrustpilotPoor Communication and Outstanding Refund
My experience with Life Residential regarding a parking space arrangement has been disappointing.
5/5
GoogleGood service, Tamara’s assistance was transcendent.
Dear Fabio, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Katie
5/5
TrustpilotKalidass has been very helpful and…
Kalidass has been very helpful and contactable during my rental period. Communicating with him was very easy and has helped me with many things. Meanwhile, my previous agent from the this company was not the most communicative, so pick Kalidass if you can.
5/5
TrustpilotProperty management
We recently met our new property manager Thomas Chan at our flat. Thomas was extremely helpful with suggestions and he immediately supplied us with information he had researched.We have had good service from the lettings teams and property managers and hope it will continue.
5/5
TrustpilotSpeedy response
I encountered some issues with my historic landlord statements. My property manager Kalidass Uvaraj was able to resolve them very swiftly within 2 days. I am highly appreciative of his efficiency and promptness in dealing with the matter.
5/5
TrustpilotOur new Property Manager Jack Pigott …
Our new Property Manager Jack Pigott has been very professional and friendly resolving our queries we had. He is a real pleasure to deal with and he is a great asset to Life Residential. We are grateful for his support!
Hi Susie, Firstly thank you so much for your lovely positive feedback! We are so pleased to hear that Jack was professional and friendly when resolving your queries! Our employees know that our clients are of the utmost importance😊Have a great day and thanks again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. LiFE Residential South Bank hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
