Trusted Agent profile · Lambeth
★★★★★
1,355 reviews across 2 platforms
252 Westminster Bridge Road, London, SE1 7PD, Lambeth, SE1 7PD
LiFE Residential's office in Lambeth, at 252 Westminster Bridge Road, is rated 4.5 out of 5 across 1,355 reviews on two platforms, including 354 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. LiFE Residential South Bank hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty maintenance
Recently, I encountered a misaligned toilet seat problem and contacted the property manager Kalidass Uvaraj. His response was very prompt and the resolution process was very fast. Many thanks to Kalidass for his professionalism and patience.
5/5
TrustpilotGood experience with Account Manager
I asked Account Manager Kyna Chu for account dertails to complete my HRMC reporting. She promptly provided all the required data and took the initiative to provide the instructions for me to reactivate The Liferesidntial Portal. I appreciate her close follow ups and initiatives to help clients.
Dear Steve, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotThoroughly impressed with the service
I've been thoroughly impressed with LIFE Residential's proactive approach. They consistently anticipate and resolve issues before they arise, keeping my property in top condition. Their communication is timely and thorough, always keeping me informed. Tenant relations are handled promptly. Highly recommend their exceptional, proactive service!
Dear Scorchin Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotEverything is good and all questions…
Everything is good and all questions were handled by staff within a short period of time.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotMaham
Maham is very helpful in particular. She is very responsive and always resolves issues quickly and effectively.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotEfficient, professional and transparent!
I have been using Life Residential since 2019 when I first moved to London. They have supported and seen me through 2 successful annual rental contract renewals.They are professional as an agency and openly communicate through all processes of securing accommodation. If you do your part as a tenant and abide by the contract, they will do their part equally and support you in anyway you need.My specific contact is Beki Smith and she is deeply professional, efficient and transparent in all dealings. 100% would recommend both for your renting needs
Hi there, thank you for your feedback! We're pleased to have provided you with a 5* service!
5/5
Trustpilot10/10 for Abby personally
Abby in the renewals department sorted our lease renewal out. Only person in the organisation we've got prompt responses from. Sorted it all in c.2 days, gave great advice when we were flip-flopping about a route forward. Seamless and professional. No complaints.
Dear Sam, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
5/5
GoogleI'm incredibly grateful for Matt's exceptional service as my renting agent at Life Residential. He secured a fantastic offer for my home, provided prompt assistance throughout the process, and ensured everything was ready for my move-in. I highly recommend him for his professionalism and dedication to his clients.
Dear Wenjing, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our South Bank office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotAbby from life residnetial’s renewal…
Abby from life residnetial’s renewal department has been very patient and helpful. Answer my questions and raise request on my behalf to the tenant. She also help me understanding market situation and ensure we don’t fall out of the time scale. Recommend her and the team!
Dear EmZ, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotRenting via Life Residential
I rented via Life Residential in Canary Wharf and my overall exercise was good. I like that they use IT tools to onboard and further manage the renting process which I think is helpful. My property manager Lorretta was professional and nice.
5/5
TrustpilotThe Property Manager Miss Brooke…
The Property Manager Miss Brooke Nickless is excellent in her approach and in reporting back on queries. Thoroughly recommend her service 100%.
1/5
TrustpilotVery disappointing services after commencement of tenancy
I am compelled to write this review after a series of disappointing experiences with Life Residential. Upon moving into the flat, I immediately encountered significant issues with two doors that were stuck, posing a serious health and safety risk, which should have been identified and resolved prior to occupancy. Additionally, the agency has failed to complete the check-in report, now overdue by seven days. This lack of professionalism and attention to detail in ensuring the basic safety and administrative processes are met is unacceptable. I urge potential renters to consider these serious oversights before deciding to engage with them.
2/5
GoogleI agree with another review mentioning that they are only protecting the landlord. We were never able to fix any issue with our flat, and had to live with cold water. Everytime an engineer would come he would tell us that they need to come again or bring someone else to fix the issue - which is unprofessional and demonstrates a lack or skillset. It also took weeks and even months to get the engineer to begin with. I am shocked to say that after 3 months of finishing our contract, we have still not received our deposit back because the agent “cannot contact the landlord”. This is unfair as it is our own money and it is our right to receive this money as soon as the contract finishes. They are very good at writing polite sentences such as the comments in response to people’s review. We appreciate your polite responses, really, but what matters more is to take action on issues!!
Hi Mariam, thank you for your feedback. We're sorry you're unhappy with the service provided, this is not what we want at all. It's understood the reason for your 2 star review is due to the length of time it's taking for your deposit to be returned. Although it is the property managers job to return the deposit, if there is a dispute raised with regards to deposit deductions, both parties, the tenant and the landlord, must agree to these deductions before we can release the deposit. As you have explained you are unhappy with some of the deposit deductions, we have to wait until we've spoken to the landlord before we can release the disputed amount. In the meantime the undisputed amount of your deposit has been released until the matter is resolved. If you are still unhappy with this please do reach out to your property maager who is happy to help. Kind regards, LiFE Residential
4/5
TrustpilotMr Kalidaas Uvaraj's excellent work
Mr Kalidaas Uvaraj has been very responsive and provide information very rapidly. He is cooperative, kind and to the point. I have always appreciated his collaboration and responsiveness. I wish him all the best for his carrier and professional life.
1/5
TrustpilotI never leave reviews
I never leave reviews, but I have to say that Life Residential are by far the worst group of people I've ever had to work with. Our property manager changed every 5 minutes (probably have such high turn over of staff cuz this agency is appalling) , no one would ever update us, they never knew what was going on with anything - I literally had to remind them that my tenancy was ending, terrible customer service, everyone I encountered was extremely rude. I would avoid them at all costs.
1/5
GoogleAwful. Have rented with them for two years and still have unresolved maintenance issues. Alan Elliott is very slow and not proactive - when he says that he will do things shortly or give us updates he never ends up doing them eg regarding maintenance issues! Mandii and Tyron have also been as slow. We always have to chase.
1/5
TrustpilotI am so unbelievably frustrated
I am so unbelievably frustrated. Our radiators have been making a loud hammering sound for almost 5 months, they have sent multiple workers in and no one has fixed it yet, they think they know what the problem is and are waiting for a part but no word on when. And it is progressively getting worse. The worker who apparently figured out the problem decided our hot water tank was too high so he turned it down. We do not have enough hot water now for two showers, never mind dishes and everything else throughout the day. We have visitors coming starting in three weeks and what are we supposed to do? Our LR rep is a very nice person but hasn't been able to really do much so far. So we have not had enough hot water for about three months now and I'm beyond upset. What am I supposed to do? Just keep the immersion button on?? The fact we have been waiting this long is insane!
5/5
TrustpilotI will remember Abby/Marta
I will remember Abby, he is a good negotiator when it is about renewal agreement. Always trying to find the best solution for both parties.And I've never found more honest than Marta so far. Thanks to both of you guys.
Dear Matt, Thank you for leaving a wonderful 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotI would like to comment on Kalidass…
I would like to comment on Kalidass Uvaraj, a senior property manager with Life. My previous tenant has disputes with bills and charges which has exceeded his deposit. Kalidass has provided information and assistance to the adjudicator for the arbitration. During the whole process (around 3 months), he has been thorough with the claim details and prompt in his replies to my queries. The outcome of the arbitration is satisfactory; Kalidass has certainly been instrumental in ensuring a smooth process.
5/5
TrustpilotTianna's support in flat was great
Tianna was a supportive property manager who assisted me with fixing the issue in the property after the inspection. I appreciate her paying attention even to the small matter in the flat.
5/5
TrustpilotThank you Amrita
Our contract was due a review and Amrita handled our queries promptly, efficiently and with highly professional standards.It’s worth also to say that the flat had a couple of improvements that needed action when we moved in one year ago and even if initially took a bit longer than expected the agency caught up and at this moment in time we always get our queries addressed quickly and repairs are done on time and keeping in mind our preferences.We love our flat and we feel our comfort is taken into consideration. 💜
2/5
TrustpilotPoor customer service
Sophie(our property manager) has been dissapointing. Repairs/maintanence work always needs chasing. She often needs more than 1 reminder to act on issues. There have been many instances where the service received has been subpar.I’ve been with Life Residential for more than 5 years and have had pleasant experiences with my previous property managers(Claudia Nicholls and Mandii Aujeley) however it is dissapointing that I cannot say the same for Sophie. In fact, one of the reasons I have chosen to move out from the afformentioned property has been due to the poor customer service received since Sophie became our property manager. I’m not one to complain or post negative feedback but the continous need to chase/her lack of proffesionalism is something that I think needs addressing.
5/5
TrustpilotClaudio has restored my faith in Life Residential
I have not had a fantastic experience with Life Residential but recently, Claudio De Tommaso was appointed the managing agent for our apartment and he has been a breath of fresh air: helpful, responsive and proactive. Thank you Claudio.
5/5
GoogleRalph and Maria were incredibly helpful throughout the process of renting and moving into our flat. As two working professionals, we really appreciated their flexibility. Thank you both! Catherine and Mark
Hi Catherine and Mark, thank you for your feedback on Ralph and Maria, we're really glad to hear they did a good job; we want to assist our clients as much as possible, so working to their availability is important to us. All the best!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
