Trusted Agent profile · Lambeth
★★★★★
1,354 reviews across 2 platforms
252 Westminster Bridge Road, London, SE1 7PD, Lambeth, SE1 7PD
LiFE Residential's office in Lambeth, at 252 Westminster Bridge Road, is rated 4.5 out of 5 across 1,354 reviews on two platforms, including 354 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. LiFE Residential South Bank hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotLeo Leung is very professional and helpful
Leo Leung has been very friendly and helpful by providing me with the documents that I need promptly with good quality. He has a very professional, efficient and responsive attitude with my request. I'm very happy that my request is resolved straight away after my call on the same day, really appreciated.
5/5
TrustpilotNicola Soper
We have been using Life Residential for many years and recently Nicola took over as our Property Manager. She has been the best Property Manager we have had, she is quick to respond, efficient and keeps us informed. We don’t need to chase her up on anything as she will give us regular updates. When we had problems occurring she would phone us to inform us followed by an email with resolutions, arranging repairs and the completion of repairs within 2 days.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
GoogleVery nice agent! Ralph Rampersaud is so helpful! High efficient, kind and ready to help at anytime. Highly recommended.
Dear CarinaQing, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ralph. Please do not hesitate to contact us again. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotNicola was very helpful and responsive…
Nicola was very helpful and responsive in facilitating fixing of a window door. She liaised with the property management to assess the problem and fix the it quickly within 2 business days.
Thank you for taking the time to leave us feedback, it’s greatly appreciated
5/5
GoogleAll positive! Helpful, understanding, advising, RELIABLE .
Dear Gordana, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
4/5
TrustpilotPositive experience despite initial hiccup
My flatmate and I have been renting a flat from Life Residential for 6 months now. At first, we faced some issues with our property manager, Alisha M François, as she didn't respond promptly to our concerns and it always took extra time to address our issues. However, we were able to overcome this problem through clear communication and persistence.Since then, our experience with Life Residential has been great! The flat itself is fantastic and very comfortable to live in. The company has been helpful in resolving any issues we've had with the property. For instance, they took care of the mould on the balcony by painting it, and even replaced my flatmate's broken bed with a brand new one. We appreciate their efforts in making our living experience as smooth as possible.Overall, our experience with Life Residential has been positive, and we would recommend them to others looking for a rental property. We're giving them a 4-star rating, due to the initial problem, but we're happy with the service we've received so far.
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
1/5
TrustpilotWORST ESTATE AGENT - READ BEFORE SIGNING ANYTHING WITH THEM
ANY LANDORD OR TENANT should AVOID THIS AGENCY AT ALL COSTS!!! This is the WORST estate agent which you could possibly deal with and if there was an option to give them ZERO STARS for their letting service, I would have not hesitated to do so. BE ESPECIALLY CAREFUL WHEN DEALING WITH JAMES HANDLEY, who has the position of a "Senior Lettings Manager" and JACK PIGGOTT, who has the position of a "Senior Property Manager"Last year, I have instructed LIFE RESIDENTIAL to rent out and fully manage the property on my behalf. The main persons involved from the lettings department were James Handley and Jack Piggott. Dealing with these two was the worst nightmare I have had to endure throughout my tenure with them. Together, they have mismanaged the property and have not reported on the full extent of the maintenance issues, which the tenants have reported to themAT THE START OF THEIR TENANCY. They only reported a few issues to me, and requested payment for contractors for the said issues. I have made payment to them.However, when I sought clarification on how the funds have been spent, they ignored me, whilst continuing to ask for more funds to buy a new sofa for the property. I refused to make any further payment unless I receive full clarification on how the funds already paid have been spent. They still ignore the issue. They only came back to me after the tenants have reportedly gone to their offices in person to complain about the maintenance. At this point, I made Life (inc James and Jack) aware that I will take over the management of the property. I visited the tenants at the property in person, and they explained that their main concerns were a broken bed, dinning table and also issues with the bath tub, which were never reported to me by Life, despite that the tenants have informed them. I was also surprised that the works which I have paid Life to handle were actually not done. When I challenged Jack with this, he blamed the contractors saying that they never updated him. Throughout my meeting with the tenants, they complained bitterly about the unprofessional service of Life and specifically Jack Piggott. They said he suffers with chronic patterns of lying to cover up for their incompetence and/or dishonesty in managing the property, which I also experienced first hand.I took it on me to fix all the maintenance issues and arranged for my own contractors to look after the same. After all has been done and arranged, Jack emailed asking if "I needed any help!". As if he suddenly started caring after I have managed all. Despite the fact that I have managed the property and tenants in relation to the maintenance issues, Life charged their fees in full and to date (almost 12 months later), they still have not contacted the contractors to come back to the property and fix the issues, which I paid them to do. All they do is to transfer the rent at the end of the period and charge FULL fees!It is now time to discuss renewals, and I have obviously expressed my dissatisfaction with their service, and instructed for the management to be handed to a different agent. Now, James have appeared back in the picture after MONTHS WITH NO CONTACT, and he says that Life "own" the tenants, so I have to pay them fees for as long as the tenants remain in situ. To support his position, he cites the part of the agreement - screenshot attached, in an effort to milk LOTS of money ON TOP OF THE RIDICLOUS FEES THEY HAVE ALREADY CHARGED FOR MINIMAL ASSISTANCE (initially securing tenants and their referencing).MY CANDID ADVICE - BE CAREFUL WHEN SIGNING ANY AGREEMENT WITH THEM. THEY ABSOLUTELY DO NOT CARE ABOUT THEIR CLIENTS. ALL THEY ARE AFTER IS ANY MONEY. IF YOU LET THEM MANAGE YOUR PROPERTY, YOU ARE BOUND TO SUFFER SEVERE LOSSES AND YOU WILL BE BETTER OFF DOING IT YOURSELF OR INSTRUCTING OTHER ESTATE AGENTS IN THE AREA WHO HAVE MUCH BETTER REVIEWS AND ARE FAR MORE REASONABLE THAN THEM. AT LEAST THEY WILL GIVE YOU SOME SORT OF SERVICE. LIFE RESIDENTIAL WILL GIVE YOU NONE.
We are sorry you are unhappy with the service received; we understand that your concerns regarding the maintenance works have previously been discussed with management. As per your request, maintenance works were not instructed by Life Residential, and funds previously held for these works were returned to you. Thanks
5/5
TrustpilotI wanted to specifically shoutout our…
I wanted to specifically shoutout our property manager Leilani who is very responsive, always professional, and has been really helpful in the 5 months thus far we’ve rented with LiFE Residential. Whenever we’ve had an issue arise with furniture, utilities or even payments she was there ready to help.
5/5
TrustpilotBrilliant staff member
We have just been dealing with Harry Free to re-let our flat in Isle of Dogs London E14 and his service to us has been first class! Not only has he re-let our flat within 24 hours, he has increased the rent significantly and found great new tenants who will move in straight away so they will be no void period. This is just perfect! He is extremely professional to deal with and incredibly helpful which has made renting out our flat very trouble free. He is a real credit to Life Residential.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
5/5
TrustpilotFriendly and polite
Kacey Smail has been friendly and polite in setting up the new contract.
5/5
TrustpilotThank you Abby G
Thank you Abby G. Verry efficient and timeous.
Dear Andre, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotVery cruel and inhumane Agent
Very cruel and inhumane staff. They spend 90% of my rent paying their charges and leave me with nothing to pay my mortgage. I just withdrew 2 flats from them At the back of the envelope 06/04/22 to 05/04/2023Invoices from Life Residential - #7,721.65Fees # 2,790.00Mortgage ~ # 9,800.00Additional Service Charge ~ #2500.00
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
5/5
TrustpilotVery good experience with Life…
Very good experience with Life Residential. I was very impressed by the Property Manager, Ilinca Ioanovici. She was very friendly, attentive, reliable and helpful. Not only she was approachable, she always came back with an answer. I feel very grateful to have have such a support. Thank you so much Ilinca for her excellent service👍👍👍👍👍. Highly recommend!
5/5
TrustpilotWhat would LR do without Ashleigh Bates?
What would Life Residential do without Ashleigh Bates? She has been, by far, the main reason I continue to use Life Residential to manage my property. She always replies to my emails immediately. Even if it is just to let me know that she intends to look into something for me when she gets a moment. She always responds in the most professional manner. By far the best person I have dealt with in the 4 years I have used Life Residential.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
1/5
TrustpilotNightmare experience with this agency
Please be careful when renting with this Agency. There are not enough words to express the dangerous and horribly poor service they provided in our case. It would require an entire booklet to list all the problems they have created to us, so i will only give a striking example:The flat above us had a water leakage which started directly leaking from our ceiling! We reported this IMMEDIATELY, staying in the flat with all the risks of electricution, mold, water damage throughout. The property manager took literal ages to come back to us even after repeated phonecalls and emails. We had to escalate a complaint to her superiors to draw her attention to that huge problem while the property was getting damaged and we were living in unliveable conditions. She eventually replied and blamed it on the landlady’s delay, which given the history of our interactions with that property manager, we off course did not believe. The water leakage was addressed 4 months from the initial onset!!! Yes, 4 months. Of course ensuing significant water damages in the property. Fast forward to few months later when we decided to move out of the property, when we asked our deposit back, she authorized the most unbelievable damage report in the history of the world, where she was asking us to pay for multiple water damage repairs from our deposit. We tried to escalate with her superior, who was absolutely clueless about the situation and was asking us to tell her what happened. Once we explained everything fully, she took no action and handed over to the property manager again to authorize that we were responsible for the water damages. Unbelievable behaviour. We are now trying to get our deposit back from the MyDeposit scheme. I have to stress out again that this is only one of literally multiple unprofessional and completely horrendous behaviours we experienced with this agency. I would give them a zero start review but 1-star is the lowest.
Dear Konstantinos, I am sorry to hear of the issues you have faced during the tenancy and at the deposit return process. I understand that a senior member of the team has tried to contact you to discuss the issues and deposit process in more detail but has not been successful. Please do get in touch with us to discuss this further. Kind regards,The LiFE Team
1/5
TrustpilotMore unprofessional conduct
If I can offer anyone advice here, it's to steer clear of Life Residential. Despite complaining to the accounts department about the poor handling of admin, I got stonewalled and was forced to engage a third party that as it turns out, is the responsibility of Life Residential to engage on behalf of the landlord as explained to me in writing by a representative from said third party.From Switch2:"I have today sent a full explanation of the situation to Life Residential. In summary, Switch2 have been instructed by our client, [NAME REMOVED] to not register tenants and all bills we issue will be sent directly to the landlord or their managing agent. This is the reason that we are unable to register an account or issue a bill to you in your name. Payment of any amount is therefore a matter between yourself and the landlord or their managing agent. I would therefore refer you back to Life Residential to progress this matter."What irks me, is that this was likely a small piece of work for the accounts department to figure out but instead of do their jobs, they made it my problem. What likely needs to happen here is that Life Residential receives the bill, pays it, then invoices me assuming my memory of GAAP is still accurate.An interesting point to add here is that for a prior review on 27 Feb of this year, the Life Residential team requested my personal information via Trustpilot--information they have as evidenced by one of their managers reaching out to me shortly after my review. What's interesting is that had I failed to provide my information via Trustpilot, my review would have been taken down. I can't know for certain; however, it does look like a neat trick and one necessarily wonders how many legitimate reviews have been removed using that tactic if indeed my suspicion is well founded.Bottom line, great sales team; awful delivery. Much would change if the company adopted the principles of customer obsession (for tenants as well as landlords) and extreme ownership.
We’re sorry to hear of the issues you have faced.I understand one of our Team Managers from Property Services responded to your email and provided the contact details for the senior member for our accounts department to investigate your query. They will be in touch in due course to discuss the matter further with you.Kind regardsLiFE Residential
5/5
GoogleRalph was great with the signing process and lead up to the move- thank you
Dear Rosie, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie, Customer Relations Team
5/5
GoogleRalph has been absolutely amazing and helpful throught out the process
5/5
GoogleLeah was super helpful.
Dear Anna, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie
5/5
TrustpilotTianna
Tianna was great with her advice and keeping me updated with everything.
Dear Ms Tognetti, Thank you for taking the time to leave a lovely review regarding Tianna. Kind regards, Katie, Customer Relations Team
4/5
TrustpilotWonderful Experience with Life Residential
Life Residential is really very professional & supportive and specially my property manager Emma ODonoghue is very prompt & co-operative all the time. She had been lighting fast in providing resolution to all the challenges I faced in recent past. My sincere thanks to Emma ODonoghue.
Hi Jaydip, thank you for your feedback!
5/5
TrustpilotAbby Gooptu
Thanks to Abby Gooptu who handled our lease renewal in a professional manner.
Dear Marjorie, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie, Customer Relations Team
4/5
TrustpilotThanks Abby Gooptu for your assistance…
Thanks Abby Gooptu for your assistance and endeavours re the renewal !
Dear Christian, Thank you for taking the time to leave a wonderful 5* review. Abby will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotDefinitely recommend LiFE
Life residential have been great so far this tenancy. Alisha has been looking after us - ensuring any problems are escalated and fixed, and managing our relationship to the landlord.
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. LiFE Residential South Bank hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
