Trusted Agent profile · Lambeth
★★★★★
1,354 reviews across 2 platforms
252 Westminster Bridge Road, London, SE1 7PD, Lambeth, SE1 7PD
LiFE Residential's office in Lambeth, at 252 Westminster Bridge Road, is rated 4.5 out of 5 across 1,354 reviews on two platforms, including 354 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. LiFE Residential South Bank hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotI was working with Amrita and team and…
I was working with Amrita and team and its been a great experience and smooth process . Help much appreciated
Dear Rithika, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotTop notch Chanelle
Chanelle was superbly professional with making recommendations on our proposed tenancy and then securing it very efficinetly and promptly. Great service.
Dear Mr Graham, Thank you for taking the time to leave a lovely review regarding Chanelle. Kind regards, Katie, Customer Relations Team
5/5
GoogleRalph has been extremely helpful and kept me well-informed during the process of searching and finding a new home in London.
Dear Binoy, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ralph, and do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotContracting Work
Tianna was very quick to resolve my issue, with the contracting work being completed the following day.
Dear John, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotShocking, a cause of many problems and financial loss
Shocking. I hope this review helps any private landlord considering whether to use Life Residential to make an informed decision.They have managed my property for nearly two years, and during that time, a set of keys has been lost, the carpet has been burned and destroyed by the tenant, a door handle was removed and not replaced leaving the property open to the outside and unsecured, unknown charges have been added to my account without invoices, and a worthless checkout report was undertaken which did not effectively document a large proportion of damage to my property. I have paid them approximately £10,000 and for this, by lack of management and disorganisation they have at least caused double this figure in damage to my property. They recommend a tenant to me who had bad credit, and lived in squalor. Having Life Residential involved in this matter has onward implications that I am still feeling the consequences of.Therefore, I hope I can save any landlord the stress and financial loss I have suffered as a direct result of having instructed life Residential to manage my asset, as it has been a very bad choice.
We’re sorry to hear that you’re unhappy with the service that has been provided, this is of course not what we want to hear at all.It is understood that you’re already in contact with the Property Management Team Leader regarding the deposit.Please don’t hesitate to reach out directly should you require any further assistance.Kind regards,The LiFE Residential Team
5/5
GoogleLorraine has been agewat help in finding me a flat
Dear Teresa, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie
5/5
TrustpilotKalidass was very good in helping us to…
Kalidass was very good in helping us to resolve our problem with the bedroom door in our flat. He was also very professional, sending us a proof of the work done. Thank you for the support, Kalidass!
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
5/5
TrustpilotProfessional Service
Amrita made the entire tenancy renewal process straightforward. Thanks to her for all her help.
1/5
TrustpilotLife Residential Agency (STAY AWAY)
Life Residential in London (2 Lakeside Drive) is one of the WORST LETTING agencies in UK to do business with as a LANDLORD. 1. They are always looking for things to "fix" in your rented apartment -- no matter if it needs fixing or not.2. Any small "fix" is charged at a HIGH PREMIUM. Example: Toilet leak costs over 200 GBP to fix???3. Example: A small damaged wood plank in the patio (no complaints from the Tenant) was estimated to cost to repair over 2,200 GBP!!!! 4. They always take the side of the Tenant on ALL ISSUES.5. As someone that was using them from 2007 (over 15 years), once I fired them last year, their "professionalism" drastically changed and they became non-responsive to open issues.6. They owe me 400 GBP and are sitting on it with no action waiting for me to continuously chase them to refund my money.7. They refuse to provide escalations within their office to their GM and/or UK Government bodies and ignore my requests. 8. ...If you want a responsive and honest Letting Agency, stay away from this outfit. If you are a LANDLORD based outside UK, stay away from this outfit -- they will eat up your lettings earrings with high-prices "fixes" or work not really necessary.
Hello Mr Husain, I understand you discussed this with a team manager at the time who had offered support and guidance regarding your issues. I can confirm all funds have been released to you and we do not hold any further money. Should you wish to discuss any concerns further, please let us know and we can arrange for a manager to give you a call.Thank you.
4/5
TrustpilotDespite a regular change in contact…
Despite a regular change in contact points, which can be very frustrating, Rosita is a star.
5/5
TrustpilotOur Property Manager Olyvia Saunders…
Our Property Manager Olyvia Saunders has been providing us with a fantastic service. She represented our interest and negotiated very well with repair contractors and her efficiency saved us money relating to a repair. We are very pleased to have Olyvia managing our property, focusing on attention to details and providing very efficient service.
Hi Susie, thank you for your feedback on Olyvia, we're really pleased to hear that you are happy with her services managing your property and feel she provides an efficient service. Thanks for choosing LiFE Residential.
5/5
GoogleI have had a great experience so far with Life Residential. Ralph is friendly, helpful, professional and goes the extra mile for tenants. I could not give him less than five stars as moving home is extremely stressful and he made it a much easier experience. I am delighted with my new home.
Hi Melanie, thank you for your feedback on Ralph. We understand that moving home is a stressful, agonising experience but it doesn't have to be - that's where we're here to help assist!
5/5
GoogleI’m very grateful for Rebecka Hegardt’s excellent service. As property manager, she is efficient in responding to my numerous queries. There have been a myriad of issues relating to my apartment, but Rebecka has been tremendously helpful in assisting me and making my stay more enjoyable. She is an invaluable member of the LIFE Residential team!
Hi Rachel, sorry to hear that you've encountered a number of issues with your apartment. However, it's great to hear that Rebecka did a good job in assisting you. Thank you for your feedback.
5/5
GoogleMatt and Ralph were really helpful throughout the whole process. They got everything sorted for us quickly without any hassle.
Dear James, Thank you for taking the time to leave a wonderful 5 star Google review. Matt and Ralph will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
GoogleRalph is a very helpful person. He has made my journey of finding a good flat extremely smooth. Would definitely recommend him. Thanks.
Dear Eshmam, Thank you for leaving a 5 star Google review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotAbby Gooptu was very helpful
Abby Gooptu was very helpful, kind, and I enjoyed communicating with her.
Dear Богдан Шикер, Thank you for your kind comments regarding Abby and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie
5/5
TrustpilotPooja Pandya was very efficient in…
Pooja Pandya was very efficient in undertaking the tenancy renewal for our apartment. Quick and easy.
Dear Anthony, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotResolving a building issue
Rosita and the Property Management team were very attentive and skillful in resolving the issues caused by a water leak. Rosita was excellent at liaising with tenants, engineers, insurers and the building management team in quick order, to fix the problem and make the necessary repairs, resulting in a swift resumption of tenancy. Thanks Rosita!
5/5
TrustpilotWonderful Experience
This is a great joy and pleasure to come across professionals who have the right knowledge, proper experience and wonderful personality.In my opinion, Darcey is one of those people.She is a good listener, patient, polite and kind.She knows what she does and what needs to be done.She doesn’t lose sight of the ultimate goal but tries to be flexible, prompt and take into account different viewpoints in order to achieve the goal with a win-win perspective.She is definitely an asset to the team and a true example of how professionals in customer related positions should perform.Thank you
5/5
TrustpilotI genuinely have nothing to complain…
I genuinely have nothing to complain about.Alisha was my property manager for a decent spell of my tenure and each time I ran in to an issue, she was able to respond/sort it out rather quickly. She also made the End Of Tenancy process far smoother than I anticipated, so I am genuienly pleased with that. Keep up the good work.Thank you!
5/5
TrustpilotGreat property management!
Very happy with the property management for my flat. There was a leak recently and Maham was super proactive and effective in getting the neccessary repairs sorted, as well as maintaining good communication. Thanks Maham!
Thank you for taking the time to leave us feedback, it’s greatly appreciated.
1/5
TrustpilotExtremely poor experience with Life…
Extremely poor experience with Life Residential.
Dear Marine, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
5/5
GoogleVery helpful - enabled us to find the right flat in difficult market conditions. Thank you Ralph
5/5
TrustpilotAbby Renewals Department
Abby is competent and dedicated. Thank you very much for your work and commitment to us Abby!
Dear Amy, Thank you for taking the time to leave a lovely review regarding Amy. Kind regards, Katie, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. LiFE Residential South Bank hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
