Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy wife Vanessa and I and both extremely pleased with the highly professional service that Ralph, over many years, and Zoe in more recent weeks, both at LIFE Residential have given us. They have been excellent in resolving numerous complex issues in relation to the management and letting of our property and we would recommend them very highly.
Keith · 2 December 2024
Agent replied · 9 December 2024
Dear Keith, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie
★★★★★ 5/5
GoogleThank you life residential ! Got a great place thanks to Lorraine
Meg · 26 October 2024
Agent replied · 9 November 2024
Dear Meg, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
★★★★★ 5/5
GoogleI had an exceptional experience with Lorraine as my letting agent. From start to finish, she was professional, responsive, and went above and beyond to ensure a smooth process. Her attention to detail, clear communication, and genuine care made renting stress-free. Lorraine’s expertise and dedication were evident in every step, and I couldn't have asked for better service. Highly recommended!
Tom · 26 October 2024
Agent replied · 9 November 2024
Dear Tom, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie
★★★★★ 5/5
GoogleLeah Kelly was helpful, friendly and professional, absolutely brilliant service!
Jennifer · 25 November 2024
Agent replied · 9 December 2024
Dear Jennifer, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
TrustpilotStars at Life Residential: Wesley Robinson and Thomas Chan
I just moved into my new home as a tenant. My agent Wesley Robinson and property manger Thomas Chan were both very kind to assist me in getting settled. I just moved from overseas, and was not familiar with the appliances in the flat, Wesley was very kind to answer all my questions after move-in even though it probably falls out of his responsibilities. Because I was not able to unlock the hob, Thomas and Wesley spent much time on trying to figure it out for me. Thomas made many phone calls and made many attempts to help me. Wesley even came by to my flat to help me unlock the hob himself, which is clearly many many extra miles that he is used to doing for clients of Life Residential. I am very grateful for the tremendous help I received from Wesley and Thomas.
Chenbo · 18 March 2022
★★★★★ 5/5
TrustpilotAnother stellar performance.
Once again another stellar performance by Abby Gooptu from the Renewals Department. She took over the case from her colleague and in a matter of hours had a contract renewal with increased rent. This lady really know s her stuff. well done and thank you Abby.
Tracey · 23 September 2024
★★★★★ 5/5
TrustpilotCredit notification without a prompt
I got a notification of a credit balance relating to a deposit made by a previous tenant.
Ebikabere · 16 February 2026
Agent replied · 21 March 2026
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
TrustpilotGreat service from Life Residential and…
Great service from Life Residential and Amrita in particular
Antonia · 21 April 2026
Agent replied · 28 May 2026
Dear Antonia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotAbby Gooptu who contacts me re Markham…
Abby Gooptu who contacts me re Markham Heights - Renewal is accurate, polite and very helpful.
Luba · 16 August 2024
Agent replied · 24 October 2024
Dear Luba, Thank you for leaving a wonderful 5* review. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotThanks for your help Cristina!
Cristina has been a responsive and great property manager to have and I have always had a positive experience in my interactions with her. Issues get resolved in the current tenanted property and I recommend her professionalism highly.
Mat · 6 April 2023
Agent replied · 24 October 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
TrustpilotI am very pleased with the service
I am very pleased with the service, thanks to Rebecca Cannon, who has responded attentively and quickly. She has been very helpful.
Oh · 23 April 2024
Agent replied · 24 October 2024
Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotAmrita Rathod was helpful in renewing…
Amrita Rathod was helpful in renewing my rental tenancy quickly. One feedback I have though - Understandable that agents earn through the landlords and tends to be landlord-biased but in a landlord's world it would be nice if agents helped tenants exercise what a tenant should consider (eg: quality of building etc.) before renewing terms
Joshua · 3 April 2024
★★★★★ 5/5
TrustpilotSo far so good
My experience with Life Residential has been great all along. My property manager Claudia Nicholls has been wonderful to deal with for the past few years that she has been managing my unit. Will recommend.
Mr · 22 June 2023
Agent replied · 24 October 2024
Thank you for your feedback! We are pleased to hear you’re happy with the service provided by our team.
★★★★★ 5/5
GoogleHighly recommend Lorraine - very professional, friendly and eager to help!
Sally · 26 October 2024
Agent replied · 9 November 2024
Dear Sally, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 1/5
TrustpilotA Terrible experience from start to…
A Terrible experience from start to finish, we signed a two-year contract and after one year they wanted to put our rent up by 20%, we negotiated down to 10% and so had to move the second year. It's now been 6 weeks since leaving and we still have not got our deposit back, its proving impossible to get any sense of urgency or accountability from any team member.
Laura · 7 May 2024
Agent replied · 24 October 2024
Dear Laura, I am sorry to read your 1* review comments. I have passed them to our Area Manager as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotRenewal experience with Abby Gooptu
Abby was super prompt in responding to emails and guiding me on next steps.Really appreciate their work ethic.Thank you.
Dhruti · 12 June 2024
Agent replied · 24 October 2024
Dear Dhruti, Thank you for leaving such a kind comments regarding your experience with Abby and wish you all the best with your onward move. Kind regards, Negin, Customer Relations Team
★★★★★ 5/5
TrustpilotI am so pleased with Mandii Aujeley
I was so pleased to have Mandii Aujeley as my property manager to handle my property in London. She responded much quicker than I expected while handling the second time bed frame replacement. She direct liaised with the furniture supplier when the issue happened and kept me in the loop. Additionally, there was an email server problem from the supplier side and not able to receive my email. I found myself very helpless at the time because I was located in Hong Kong. Lucky, Mandii was very hands-on and called the supplier a few times to get the bed frame issue fixed asap. She also sacrificed her time on Saturday to update me with the status and make sure I was happy with her arrangement. I rated her with the best of the best service in Life Residential.
Aliena · 17 January 2022
★★★★★ 5/5
GoogleLorraine Embleton from Life Residential's Southbank Office has provided exceptional support, from helping me find a beautiful place to live, to patiently explaining every contract term I was unsure about, to promptly arranging maintenance … More
Nancy · 9 August 2025
Agent replied · 8 September 2025
Dear Nancy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie
★★★★★ 4/5
TrustpilotMixed but overall positive
My experience with Life has been mixed. My experience was great with everyone in the team except one property manager who was initially assigned to my ( the said manager never responded, needed to be chased etc.) After sometime (and few many emails) the said property manager was replaced with Narcisse. She was the straight opposite of my previous property manager. She was very helpful, proactively kept me updated and made sure some of the issues in the property got resolved promptly. So mostly great people with few not so great ones
Praveen · 22 March 2025
★★★★★ 5/5
TrustpilotMelody is a diligent and responsive…
Melody is a diligent and responsive property manager. She is prompt in her actions to deal with any issues. Well done
Puay · 29 April 2024
Agent replied · 24 October 2024
Dear Puay, Thank you for leaving a wonderful 5* review. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotReview
Great service from Claudia Bomoto, professional, efficient, and friendly. The appointment was smooth and well handled. Highly recommended.
Haowei · 19 January 2026
Agent replied · 23 January 2026
Dear Haowei, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
TrustpilotLife Residential Renewal Department
Abby from Life Residential's Renewals department helped me with lease renewal - serivce was impecable and execution flawlessMany thanks Abby!
Daniel · 17 May 2024
Agent replied · 24 October 2024
Dear Daniel, Thank you for taking the time to leave a wonderful 5* review. Abby will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
GoogleLorraine is very friendly and helpful. the best agent👍 …
Xilan · 2 November 2024
Agent replied · 9 November 2024
Thank you for taking the time to leave a lovely review regarding Lorraine. Kind regards, Katie
★★★★★ 5/5
GoogleReally enjoyed working with Lorraine!
Ana · 11 May 2026
Agent replied · 11 October 2026
Dear Ana, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
