Trusted Agent profile · Lambeth
★★★★★
1,355 reviews across 2 platforms
252 Westminster Bridge Road, London, SE1 7PD, Lambeth, SE1 7PD
LiFE Residential's office in Lambeth, at 252 Westminster Bridge Road, is rated 4.5 out of 5 across 1,355 reviews on two platforms, including 354 Google reviews rated 4.7.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotAbby Renewals Department
Abby is competent and dedicated. Thank you very much for your work and commitment to us Abby!
Dear Amy, Thank you for taking the time to leave a lovely review regarding Amy. Kind regards, Katie, Customer Relations Team
5/5
GoogleVery helpful - enabled us to find the right flat in difficult market conditions. Thank you Ralph
1/5
TrustpilotExtremely poor experience with Life…
Extremely poor experience with Life Residential.
Dear Marine, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
5/5
GoogleWe’ve lived in London for a long time and have always found it so difficult when it comes to finding a new place. But I have to say that finding this agency was a godsend. Leah in particular was incredibly helpful and patient with us. Thank you and we hope to use you again next time!
Dear Bethany, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
1/5
TrustpilotCompletely unprofessional
Completely unprofessional. After agreeing the deposit return amount and waiting for 14 working days in which they never communicated anything with us we had to send an email practically threatening them to take action if this is not resolved. Following that, a new representative contacted asking initially, until "early next week" whatever that means, saying that they had other commitments and had to thoroughly review our case. Following further email from us, he asked for 48hr starting Monday 12 June 2023, with no indication about when the money will be returned. It was also claimed that even if we put in a complaint, the same person would handle the complaint which is ludicrous to say the least. We also had a quite rude call, basically saying that any other option we had would only increase the time it would take us to recover our money. We are currently pursuing all avenues, however this is a total waste of time generate by Life being completely unprofessional with their staff handover, and this is quite a favourable opinion based on how we are being treated.
Hi Konstantinos, Thank you for taking the time to provide your feedback. I do apologise there has been some miscommunication during your deposit return. I understand one of our Property Services Area Managers was in contact with you early this afternoon and all issues have now been resolved, however please don’t hesitate to contact us directly should you require any further assistance
1/5
TrustpilotDisorganised and unnecessarily…
Disorganised and unnecessarily time-consuming.
Dear Lucia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations
5/5
TrustpilotExtremely professional
Extremely professional, friendly and helpful, Ms Pooja made the experience and process simple and was with me in every step. i am very pleased with her .The reneweal process this time was outstanding and exceeded my expectation. thank you again for everything
5/5
TrustpilotLeilani is consistently proactive and…
Leilani is consistently proactive and engaging any issues I am having as landlord, big or small! Thank you!
Dear Seok-yoon, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team
1/5
TrustpilotI want to move in with my girlfriend…
I want to move in with my girlfriend but they won't let me. I am more than happy to pay advertising fees and pay up until the move out date. They can keep my deposit. I don't care. But they won't even negotiate. I signed a ludicrously long tenancy whilst grieving for the death of my mother - which they were aware of at the time.
Dear Luke, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@liferesidential.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotI have to say that Miss Brooke Nickless…
I have to say that Miss Brooke Nickless has been absolutely superb. The service she has provided along with her patience and attention to detail have been a credit to the company. I can’t speak highly enough. Thank you!
5/5
TrustpilotMany Thanks for Excellent Service
Our contract was due for a review and Amrita handled promptly, efficiently and with high professional standards. Anna at HK office lent a valuable help in terms of time difference and language. It was a quite smooth process for both parties. Many thanks to Amrita and Anna for your excellent services.
5/5
TrustpilotVery Impressed
I have been using Life Residential to let out my property in Lewisham for several years.I have been very happy with their services, particularly their vetting of tenants. All the tenants they have chosen have been very good and looked after my apartment well. Olyvia has been my Account Manager for quite some time now and she is fantastic, always keeping in touch and letting me know immediately if anything needs doing.....which she sorts out promptly and efficiently. She has just managed a new tenancy for me and everything has gone very smoothly. I have been impressed with her eye for detail and her professionalism. Olyvia is a credit to her employer.
5/5
TrustpilotClaudia Bomoto.
Claudia Bomoto came by to inspect my flat. She was lovely and professional.
Dear Cristina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
TrustpilotHarry Free is the man to go - Canary Wharf
We moved to London from Hong Kong and were looking somewhere to stay near Canary Wharf. Harry from Life Residential was very polite and professional throughout the whole process. He took diligent notes on our specific needs and budget requirements and was responsive on email and WhatsApp (outside office hours) for any questions we had. He was also attentive and upfront on what to expect when renting first time in London. It was a pleasant experience working with Harry and I would definitely recommend him if you are looking to rent in South Quay.
Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by the LiFE team.
1/5
TrustpilotRun from them
If you are possible future tenant, run from them as far as you can and never ever rent any property serviced by them. They ignore lots of stuff you ask them to fix, the ignore other requests even when they are becoming health affecting. They only protect landlords and you are only a money bag for them. Special 'thanks' to Olyvia Saunders. The worst property manager ever, first promises to tackle things next week and goes to vacation that week. Only replies to whatever she feels like replying. We couldn't use our main room for the whole winter because she wasn't contacting contractors to fix the balcony door, no fixes for broken door in the kitchen (promises and no action as always), makes us pay for cleaning with scripted answers even though when we moved into the property it was dirty and we notified her in the first days of the tenancy about it multiple times.
Sorry to hear of the issues you are experiencing, I understand a senior member of the team has reached out and scheduled in a call to discuss your concerns.
1/5
TrustpilotWorst property management firm ever
We just check in the property a week ago the viewing person Kareem promised about the small work left which is bed room curtains and drawers handles to be fixed before we check in. After we check in we find out the leak in the kitchen sink which is so smelly and there was mould in that area next day morning we find out out that the toilet seat is wobbling as soon as we sit it start wobbling and feel like I will fall down. The lights in the entrance of the flat doesn’t work also least but the worst there was something biting me every nights on the bed yesterday I checked we found beg bugs in the bed. This people knows about the situation of the flat still they lied to us and rent us. Seriously I pray to god each and everyone in company should face the situation we are in then they will understand what is going on with us . I am mentally broke completely. Because of all this Situation me and my husband are disturbed everyday. These people are lier and not even humans. They really don’t care about anyone’s situation.
We are sorry to hear that your experiences has not been as we would expect. We understand that contractors are addressing all issues, and a treatment for dust mites has been arranged. You are currently in touch with senior management who are assisting in any way they can to ensure an amicable resolution between you and the landlord. Management are meeting with you in person to provide further support.
4/5
TrustpilotAbby has been super helpful renewing…
Abby has been super helpful renewing our tenants Thank youSwarna Stikanth
Thank you for leaving a 4* review. Kind regards, Negin, Customer Relations Team
1/5
TrustpilotAvoid Life Residential at all costs
I recently moved (January) into a flat managed by Life Residential and the experience been horrendous. The flat was delivered at the start of the tenancy in an aweful condition including:- Broken heater in the bedroom in the middle of winter- Safety issue on the hob, meaning unable to use / cook in the kitchen- Dining table where the top was not attached to the legs so unable to use- Shower where the tap was stuck on boiling and where a pipe was leaking and needed replacing- Unpaid bills & council tax from the Life/landlord ended up with multiple visits from debt collectors after i moved in!Spent several months trying to liaise with Life Residential property managers/admin staff via email and phone calls with no action on any these points. After escalation to senior managers within Life Residential have learned that no action had been taken for two months. From I understand this wasn't the issue of the landlord as they had contracted Life to manage the property including sorting bills and maintenance. At the moment still have not agreed a satisfactory agreement to remedy all these issues/compensation.Would avoid using Life Residential at all costs.
We are sorry to hear of the issues that have occurred during your tenancy. I understand you have recently escalated this matter to a Senior Manager who we trust will be able to provide a satisfactory solution and plan of action to have any of the outstanding issues resolved promptly.
5/5
Trustpilotgood service
good service, and reliable.
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
GoogleBrilliant service; responsive communication.. would highly recommend. Ralph was elitely professional. 5* all round.
Dear Caroline, Thank you for leaving a wonderful 5 star Google review. Kind regards, Negin, Customer Relations Team
5/5
GoogleLorraine was incredibly helpful and professional.
Dear Agata, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
5/5
TrustpilotKalidass has been amazing!
Kalidass has been great. He is very professional, full-hearted and consistent with his duties. He has been really instrumental in making this engagement with LIFE a pleasant experience. I deeply appreciate his service.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
GoogleI couldn't have asked for a better experience with Life Residential and Ralph while searching for a flat to rent in London. Ralph's expertise, responsiveness, and personalized approach made the process enjoyable and stress-free. He showed me a range of fantastic properties, and his dedication ensured I found the perfect place. Life Residential's team was highly efficient and professional throughout. I highly recommend their services to anyone searching for a home in London.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
5/5
TrustpilotContract Renewal was great
Abby from Renewal Dept was great. All completed seamlesslessly.
Dear Sanjay, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie, Customer Relations Team
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