LiFE Residential South Bank reviews in Lambeth

★★★★★ 3/5

Trustpilot

I have mixed experience with Life…

I have mixed experience with Life Residential as our letting agents.On the positive side, our new property manager (as of June 2023), Hayley Bellfield is extremely proactive, responds to all communications in a timely manner, and she is genuinely enthusiastic about helping us as landlords. She is very likeable and we've got on extremely well since she started looking after us. I've left a 3 star review, because our experience over the last 6 years has been more mixed, with several mistakes/omissions being made by LR, and the letting/management fees are higher than other agents.I have fed this back, and have moved to another agent this month. But I do believe that my concerns have been listened to by more than one senior manager now, and I have received genuine apologies for aspects of the service received in the past It looks like the organisational structure is changing for the better. So although the service has massively improved of late, it is now only because of the landlord fees that we have moved to another agent.

Elaine · 18 July 2023

★★★★★ 5/5

Trustpilot

I had great experience with Abby Gooptu…

I had great experience with Abby Gooptu from renew department recently ,Abby is incredibly professional, and feedback is always timely. I really appreciate her consistent high standards and efficiency!

Eddie · 23 August 2024

★★★★★ 5/5

Trustpilot

Amazing experience with Vaibhav!

Having recently had some small maintenance issues in our flat which were brushed off a few times, Vaibhav really restored our faith in the Life Residential team. When we reported the issues, Viabhav was attentive, very quick to respond, and stopped at nothing to ensure our issues were fixed promptly and professionally. Viabhav even followed up after the maintenance issues were solved, which really showed his dedication and commitment to ensuring residents have a great experience.

Effie · 25 October 2023

★★★★★ 5/5

Trustpilot

Lauren is our property manager and…

Lauren is our property manager and she’s always incredibly responsive and helpful. We had a fairly urgent issue and she was quick to act fast with great communication.

Amy · 6 September 2024

★★★★★ 5/5

Trustpilot

Our LIFE Property Manager

Our LIFE Property Manager; Abi Shanks has always been an absolute pleasure to deal with & portrays what is a "perfect property manager", having always responded to & executed any issues with tremendous efficiency & professionalism, all wrapped up in a most polite & considerate manner. Thank you Abi.

Laura · 7 June 2023

★★★★★ 5/5

Trustpilot

Dear Abby Gooptu

Dear Abby Gooptu, I am truly grateful for your exceptional service and support. Despite the tenancy renewal email being lost amidst the many other messages, your diligence in reaching out to me via WhatsApp with the wonderful news of the tenancy renewal at an updated market rate is deeply appreciated.Your attentiveness and proactive communication have left a lasting impression, and I would be delighted to enthusiastically recommend LR to all my friends who are looking to relocate to the UK.Thank you once again for your invaluable assistance. It is a lovely experience with individuals like yourself who go above and beyond to deliver outstanding customer service.Best,Ali

Aliena · 26 June 2024

★★★★★ 5/5

Google

Professional service and in good partnership with other platforms help to set up tenant services. Worked with Matt from life residential and he has been dealing with our house renting quite exceptional!

Lingyi · 25 June 2024

★★★★★ 5/5

Trustpilot

Excellent service

Amrita has been mostly helpful, providing prompt and timely updates of the tenancy renewal. She is always polite and with good communication skills. Many thanks for the excellent service rendered :)

Pearlyn · 10 July 2024

★★★★★ 5/5

Google

Ralph at Life Residential was exceptional from start to finish. He quickly recognised that this property was a perfect fit for our particular circumstances, and for his client, and handled everything with genuine professionalism and … More

George · 23 November 2025

★★★★★ 5/5

Trustpilot

Emma Donoghue

Emma DonoghueI have found Emma to be very polite. She has a positive attitude, gives clarity to queries, and always returns my calls and replies to emails. Thank you Emma

Eve · 21 July 2024

★★★★★ 5/5

Google

Regan Compton has been amazing in helping me find a great flat under very short notice. He is an efficient agent and ensures that he is always accessible for any questions or help his clients need. He is also very professional and respectful of any specific concerns clients may have and committed to looking for the best living space fulfilling your requirements. Happy to have had Regan as my agent.

Belinda · 25 October 2019

★★★★★ 5/5

Trustpilot

Great Service

Have been dealing with this company for many years.Service has always been great and efficient especially Arjin has been very helpful. Thanks you for your assistance.

Vsp · 10 September 2024

★★★★★ 5/5

Google

Lorraine was fantastic to work with, professional, friendly, and incredibly helpful throughout the entire rental process. She made everything easy and stress-free. Highly recommend!

Shekinah · 26 October 2024

★★★★★ 5/5

Trustpilot

Great work, Nick!

Nick Martin has been our property manager for about one and a half years. He is active, approachable, considerate, and communicative. He swiftly deals with and resolves any issues/questions we've raised throughout our tenancy. Our experience working with Nick has been nothing short of outstanding, and we highly recommend his services to anyone in need of a reliable property manager. Keep up the great work, Nick!

Taimoor · 18 April 2024

★★★★★ 5/5

Google

London moves can be stressful but Life Residential made the process easier and smooth-sailing for me. Special thanks to Matt for his excellent service and disposition. He was willing to go the extra mile and help out in any way possible :)

Paola · 24 October 2023

★★★★★ 5/5

Google

Just moved in - Matt was incredibly supportive and understanding as we had to do viewings while trying to move across the country! I don't think we could've managed it so easily without his help

Vicky · 27 March 2024

★★★★★ 5/5

Trustpilot

Tenancy renewal handled smoothly and professionally, yet again.

My tenancy renewal came up just as the Coronavirus situation was unfolding in the wider world, and yet the renewal was still handled smoothly and professionally by Maquel Thomas, who kept me updated as they worked around the complexities of working from home and all the obstacles that brings.Many thanks to Maquel and the LIFE Residential team for looking after me in this tenancy, particularly at this time!

Ian · 25 March 2020

★★★★★ 5/5

Trustpilot

5/5 stars for Abby!

Abby G from Renewal Department was so helpful and kind to me during my renewal process. Thank you Abby and wishing you all the very best!

Onur · 3 September 2024

★★★★★ 1/5

Trustpilot

Unresponsive and disappointing service

We’ve consistently had issues with Life Residential’s lack of responsiveness since moving into our flat. Despite internal changes and promises of improvement, the situation remains the same. Recent problems, including a week without heating or hot water during winter and a recurring safety issue with a broken fridge door, have been completely ignored despite multiple follow-ups. This level of service is unacceptable for a property management company.

Evangelos · 17 December 2024

★★★★★ 5/5

Trustpilot

Chanelle Pierre excellent client service

Chanelle Pierre was very efficient and effective with the renewal of my tenancy with the existing clients. She gave clear options and advice. I would not hesitate to recommend her and Life Residential.

NPPOARA · 26 April 2024

★★★★★ 5/5

Trustpilot

Professional Letting Service

I've been using LIFE residential letting agency for a couple of years now. I find them professional and responsive. Communication is good with frequent invoices, emails and updates on property inspections. Kalidass the property manager is very helpful and always quick to respond to any queries.Recently, Amrita negotiated a competitive new contract with the current tenants.I have had some fairly awful experiences with other letting agencies in the past, so it's nice to find one which is diligent and trustworthy.

Riaz · 13 May 2024

★★★★★ 1/5

Trustpilot

I’ve never felt more harassed in my…

I’ve never felt more harassed in my life and I’ll be back to elaborate.

Kensita · 2 June 2026

★★★★★ 5/5

Trustpilot

I've been renting with Life Residential…

I've been renting with Life Residential for about 2 years and I'm very happy with management team, especially Emma O’Donoghue, always ready to help out and very polite.

Cristian · 17 July 2024

★★★★★ 1/5

Trustpilot

Poor renting experience. Avoid.

Pros: Fair renting price and quick and easy moving in process.Cons: Upon moving in, the flat was in poor conditions (dirty and dusty, floor to ceiling window from the living room broken, toilet flush broken, freezer malfunctioning which had to be replaced, washing machine leaking, broken bed slat, broken blinds hungers I had to replace, continuous pipe issues...). It took months and countless follow ups for issues to be resolved, and I've spent my whole tenancy with the broken bed slat and the pipes issues.In my 3 years tenancy, I've dealt with 6 different property managers. It is unclear if information was efficiently passed. Some agents were responsive, others much less.3 months after vacating the property, I am still fighting to get my deposit back and they are trying to retain questionable amounts. I had to open a dispute and it's still not resolved. The property manager also took a month after my move out to update the heating company, hence they were still generating bills under my account for energy I didn't use. It took at least 5 follow ups to correct this bill.There seem to be some AI generated positive reviews, and some tenants are invited to write positive reviews upon moving in. But myself and too many tenants experienced poor renting experiences and challenging times retrieving our deposits from this property agency. I do not recommend.

Diana · 2 May 2024