Trusted Agent profile · Lambeth
★★★★★
1,353 reviews across 2 platforms
252 Westminster Bridge Road, London, SE1 7PD, Lambeth, SE1 7PD
LiFE Residential's office in Lambeth, at 252 Westminster Bridge Road, is rated 4.5 out of 5 across 1,353 reviews on two platforms, including 354 Google reviews rated 4.7.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
GoogleI had an amazing experience with the team helping on the search for the perfect place. Special thanks to Lorraine, she was the absolute best
Dear Rubén, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
TrustpilotGreat service provided
Great service provided. Luca Safari, in particular, was attentive and empathetic in his effort to provide support. Thank you, Luca.
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotFirst choice provider
I was using LiFE Residential for 4 years and never experienced any issues with property support or customer care. My manager - Abi was always fast in response and even available after office hours. I got full coverage from setting-up my utility bills and all the way up to the final property cleaning. I have no unexpected surprises during my deposit release at the end of tenancy either. Surely next time I rent - LiFE Residential will be my first choice.
5/5
TrustpilotAbby is effective and efficient
Abby is effective and efficient. She is responsive and her inputs are relevant. We were happy with how the renewal was handled. She made it easy and stress free. We are glad she handled this for us.
Dear Hanisha, Thank you for taking the time to leave a wonderful 5* review. Abby will be thrilled to read your kind comments. Kind regards, Katie, Customer Relations Team
5/5
Trustpilot5 stars for Kalidass from Life Residential
Kalidass was very helpful; responded extremely promptly and efficiently and just made the whole process easy . He answered emails at all times eg evenings/weekends which was unexpected but really helpful
Dear Julia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotMy renewal was proposed for 24 months
My renewal was proposed for 24, instead of the usual 12, months. This had not occurred to me before and it was very good thinking, being better for the tenant and the landlord in today's market where rents are rising quickly. And the proposed 24-month pricing was adhered to quickly and efficiently. Because of this the renewal could not have been easier for me and for this I thank Dimple Gopal.
5/5
TrustpilotGeorgia has been an extremely helpful property manager
We have been with Life Residential for a third year now. And although there have been ups and downs (especially with the process of transitioning from one property manager to another where we have had 3 managers changed in a row within literally the period of 3 months and nobody bothered making us aware of the fact that actually a new property manager has been assigned to us at any given moment) I would characterize Life Residential as a quite decent and reliable realty agency. It is worthwhile to mention that our recent property manager - Georgia Hurley - has been very helpful in eventually resolving our problem with the boiler. For the last few months we have been experiencing quite an inconvenience with hot water pressure / hot water supply and all attempts to remedy the situation remained without success. However, when Georgia stepped in we had our boiler tank replaced rather promptly and voilà - we are back into civilization with hot water coming out of the tap :) I would like once again to thank Georgia for the smooth assistance on the matter and hope that all our queries will be dealt with in the future in the same propmt manner.
5/5
Trustpilotseamless extension of tenancy
Amrita and her team have provided good advice and service regarding the extension of a tenancy contract on one of my properties. Thank you.
Dear Daniel, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
1/5
TrustpilotThe most disappointing experience with…
The most disappointing experience with an agency.Here is why:- My friend and I moved in into a property 2 YEARS ago and no one has ever come to fix the issues that were written on the inventory! After 2 years of calls, emails, the same broken things are still there and when it seems like the property manager is going to help, all of a sudden they stop replying. - When we moved in, there was a leak THAT WE DID NOT CAUSE, and after it was fixed (almost 2 weeks after we asked for help) the water bill came to £500 that the agency said it was our responsibility to pay!! Despite the leak was already there when we moved into the property.-Communication is awful, the property managers just send emails that look very unprofessional and the lack of empathy is just frustrating. We recently received an email stating our rent will increase by next month. We checked the contract where it is written we are on a fixed rent for another year.After pointing this out, no one responded anymore.I am happy to see many other reviews that state the company is great but we just did not have the same experience.
5/5
GoogleOur agent, Lorraine was really helpful during the whole process of booking the apartment at Whitehouse. She helped us through everything. 10/10 recommend.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleLorraine was absolutely brilliant, I highly recommend her service without any hesitation. Everything was done promptly and efficiently during the rental process. Thank you Lorraine
Dear Turker, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
GoogleLorraine was possibly the best estate agent I've ever interacted with in London, which is very rare. Keep up the great work with perspective tenants!
Dear Irene, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie
5/5
TrustpilotSofa so good!
Claudio was very helpful in resolving an issue with a sofa that was well worn. After looking into cleaning and trying to find replacement parts he helped select a new sofa the tenant was happy with and even helped organise redelivering the old sofa to us so we can look into renovating it at our leisure. Throughout the entire process he was professional and quick to respond to my emails.
5/5
GoogleAn overall amazing experience. Ralph and the team of Life residential were really helpful, engaged and always happy to help and adapt to our necessities (which were quite demanding and specific). They guide us step by step throughout the process, ensuring everything was handle with proffesionalism, and making the transition easy and stress-free for us. Definitely recommend this agency, we only have good words for Life Residential, specially Ralph.
Hi Maria, thank you for your feedback! We're really pleased to know that you found the process with us stress-free - that's exactly what we like to hear and want our clients to experience when renting with us. We'll let Ralph know he's done a great job - he's a great long-standing member of staff!
5/5
TrustpilotI had the pleasure of receiving the…
I had the pleasure of receiving the service from Abby from the Renewal Department, and I couldn't be more impressed with her exceptional service. Abby made the rental agreement renewal process incredibly seamless and stress-free. Her proactive communication ensured that I was always in the loop regarding the progress. If only all agents had Abby's remarkable attitude and dedication to customer satisfaction, the world would be a better place. Thank you, Abby, for delivering the best service possible.
5/5
TrustpilotClaudio is an excellent agent
Claudio is an excellent agent. He made my experience with Life Residential a pleasant one . I can’t recommend the agency and Claudio enough . Thank you Claudio for your support and kindness.
Dear Baijeet, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Claudio, and hope we can help again in the future. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotLuke Parker
Luke Parker has been of tremendous help as my property manager. He is very prompt to respond to any queries or concerns which I may have and has assisted with the countless number of questions I had asked throughout my moving out process. Moving out of a property can be an overwhelming process, but Luke supported me throughout the process and really made it effortless. It is really appreciated
5/5
TrustpilotI had great experience with Abby Gooptu…
I had great experience with Abby Gooptu from renew department recently ,Abby is incredibly professional, and feedback is always timely. I really appreciate her consistent high standards and efficiency!
Dear Eddie, Thank you for leaving a 5* review. Kind regards, Negin, Customer Relations Team
3/5
TrustpilotI have mixed experience with Life…
I have mixed experience with Life Residential as our letting agents.On the positive side, our new property manager (as of June 2023), Hayley Bellfield is extremely proactive, responds to all communications in a timely manner, and she is genuinely enthusiastic about helping us as landlords. She is very likeable and we've got on extremely well since she started looking after us. I've left a 3 star review, because our experience over the last 6 years has been more mixed, with several mistakes/omissions being made by LR, and the letting/management fees are higher than other agents.I have fed this back, and have moved to another agent this month. But I do believe that my concerns have been listened to by more than one senior manager now, and I have received genuine apologies for aspects of the service received in the past It looks like the organisational structure is changing for the better. So although the service has massively improved of late, it is now only because of the landlord fees that we have moved to another agent.
5/5
TrustpilotLauren is our property manager and…
Lauren is our property manager and she’s always incredibly responsive and helpful. We had a fairly urgent issue and she was quick to act fast with great communication.
Dear Amy, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
TrustpilotAmazing experience with Vaibhav!
Having recently had some small maintenance issues in our flat which were brushed off a few times, Vaibhav really restored our faith in the Life Residential team. When we reported the issues, Viabhav was attentive, very quick to respond, and stopped at nothing to ensure our issues were fixed promptly and professionally. Viabhav even followed up after the maintenance issues were solved, which really showed his dedication and commitment to ensuring residents have a great experience.
5/5
TrustpilotDear Abby Gooptu
Dear Abby Gooptu, I am truly grateful for your exceptional service and support. Despite the tenancy renewal email being lost amidst the many other messages, your diligence in reaching out to me via WhatsApp with the wonderful news of the tenancy renewal at an updated market rate is deeply appreciated.Your attentiveness and proactive communication have left a lasting impression, and I would be delighted to enthusiastically recommend LR to all my friends who are looking to relocate to the UK.Thank you once again for your invaluable assistance. It is a lovely experience with individuals like yourself who go above and beyond to deliver outstanding customer service.Best,Ali
Dear Aliena, Thank you for taking the time to leave a wonderful 5* review. Abby will be thrilled to read your kind comments. Kind regards, Negin, Customer Relations Team
5/5
GoogleProfessional service and in good partnership with other platforms help to set up tenant services. Worked with Matt from life residential and he has been dealing with our house renting quite exceptional!
Dear Lingyi, Thank you for leaving a wonderful 5 star Google review. Kind regards, Negin, Customer Relations Team
5/5
TrustpilotOur LIFE Property Manager
Our LIFE Property Manager; Abi Shanks has always been an absolute pleasure to deal with & portrays what is a "perfect property manager", having always responded to & executed any issues with tremendous efficiency & professionalism, all wrapped up in a most polite & considerate manner. Thank you Abi.
Thank you for your kind review! We’re pleased to hear you’re happy with the service provided.
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