5/5
I worked with Dilan who was both professional and friendly and was happy to answer any questions about the property.
Trusted Agent profile · Lambeth
★★★★★
507 reviews across 3 platforms
123 Stamford Street, London, SE1 9NN, Lambeth, SE1 9NN
Frank Harris & Co.'s office in Lambeth, at 123 Stamford Street, is rated 4.6 out of 5 across 507 reviews on three platforms, including 295 Google reviews rated 4.8.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
I worked with Dilan who was both professional and friendly and was happy to answer any questions about the property.
5/5
Adeel was amazing ! He was very clear and sounded very positive. He was very accommodative of our time and clearly defined all the requirements and needs!
Dear Ritika, Thank you for your kind comments regarding Adeel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.
5/5
Had a very positive experience working…
Had a very positive experience working with Frank Harris &Co., probably the best one I've had during my search. Charlotte Rule not only facilitated the viewing, she was very helpful post-viewing, sending pertinent information such as the calculation of council tax and expected bills. She also guided me toward coming up with an offer that could potentially be of interest to the Landlord. She also facilitated the negotiation with the Landlord. Other agents I've worked with do not proactively provide valuable guidance. Although the offer wasn't accepted ultimately due to non-negotiables on both sides, the process was handled very well. Overall great experience.
Dear Maricris, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Our lettings consultant Dilan has been extremely helpful in helping us secure a flat in our short time span.
5/5
Finding a nice home in London is a…
Finding a nice home in London is a challenge… but not with Mitchell Max ! Best real estate agent I’ve had to work with so far , and I’ve seen a lot of them !
Dear Louis, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Zak was extremely helpful during the viewing. He conducted it with professionalism, answered all our questions thoroughly, and carefully noted our requirements. Thank you, Zak!
5/5
We had such a great experience thanks to Adeel! Would definitely recommend
Dear Ameerah, Thank you for leaving a 5 star Google review. Kind regards, Asma
5/5
Well informed and incredibly helpful
Charlotte was amazingly well informed about the Barbican area and very gracious to me and my baby during our flat hunt. She made a stressful experience fun. Thank you!
Dear Felicity, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
1/5
Unprofessional
Unprofessional. I would recommend an agency that actually filters through landlords as we had a horrendous one for 2 years. At the end of it when we moved out, they told us they had to take out £300 for professional cleaning, when in the contract we signed, never stated that. They said that the flat was "professionally cleaned" before we moved in, but the door was broken, the floors were dirty, there was mold in the bathroom.. It was never even communicated from both parties (the agency and the landlord) to us at any point. I feel so bad for the new tenants who are moving in to that flat now, and I'll avoid Frank Harris from now on.
Dear Elysia, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Sarah Tranter, Customer Relations
5/5
Mitchell Max stands out in London's…
Mitchell Max stands out in London's frenetic property market with his attention to renters' needs, his willingness to discuss the risks and benefits of renting, and his focus on the complex issues that renters face. His comparative analysis of properties, combining with his expert understanding of the dynamics of the City of London, has certainly facilitated our rental search. There's something else worth mentioning: Mitchell takes the time to understand and listen to his clients. That's a too-rare thing in the current market, and came as a pleasant surprise.
Dear Matthew, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Mitchell, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Today
Today, my encounter with Frank Harris & Co. was remarkably positive. They actively listened to my needs as a prospective tenant, responding promptly within a minute to confirm a property viewing for the next day via email. Additionally, they followed up with a second phone call before the scheduled visit. Their punctuality was commendable, and unlike many letting agents in East London, they demonstrated a customer-centric approach, understanding and adhering to the UK Customer Care standards.
Dear Mohammed, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Our agent, Adeel was a true partner in our apartment search. His unwavering dedication and friendly guidance, helped to find and secure amazing apartment. Grateful for his exceptional service!
Dear Mykolas, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Adeel was great and helped my find a suitable alternative to meet our needs. Thanks!
Dear Kate, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team
1/5
Moths and Black Mould: A Move In Nightmare
Absolute nightmare.We moved in last week to a flat rented through Adeel, Nicole and Mark in the Waterloo branch. We found the flat infested with moths, not cleaned properly (the cleaners came in a second time upom request, but they still left the flat in an average state at best). If that was not enough, the flat was filled with the previous tenant's belongings, including but not limited to laundry, bedding and towels as well as greasy pots and pans.Finally, we requested in our offer the bathroom to be treated of all mould, only to discover the back of the toilet caked with black mould. And here we are stuck for three years. Don't repeat our mistakes: avoid them at all costs. A week in, we are still waiting for pest control.(The one star is only because they have a maintenance team that picks up the phone - but isn't that the bare minimum?)
We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. We cannot find you in our database, so if you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards,Asma Chughtai, Customer Relations Team
5/5
We just bought a house sold through Frank Harris. Emma and the team there were helpful, knowledgeable, and always responsive to our requests. They helped manage the complex process, made more protracted because of a chain and because of the pandemic. They also know the area very well and are extremely professional.PositiveResponsiveness, Professionalism
Dear Kenneth, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
5/5
Adeel was greatly helpful and very professional in organising viewings. He provided useful information throughout and was very prompt in communication and assistance.
Dear Nick, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and Adeel and the team will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
5/5
Great level of service and…
Great level of service and communication from Senior Property Manager Rebekah Hunter. Rebekah has been absolutely lovely and helpful since my very first call to her a few weeks ago. Although the issue we're experiencing isn't yet resolved, Rebekah has gone the extra mile trying to help us, keeping us informed and trying her best to reach out to any stakeholder that could solve our problem. She is continuing to follow up and I am hopeful we'll be able to find a solution to this issue. Nonetheless, her service and helpfulness are making a big deal of difference. Thanks Rebekah!
5/5
I have been dealing with Simon at Frank Harris regarding the sale of my flat. He has consistently gone above and beyond what could be expected to make the process as smooth and simple as possible. Simon and the team have been professional, courteous and supportive throughout the process and I cannot recommend them highly enough.
Dear Jon, I am writing to say thank you for your kind comments about the service you received from our South Bank & Waterloo Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
Adeel has been great and very helpful with our property search! He is very professional and highly recommended.
Dear Maria, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
5 stars because of Natalia Catana
I gave 5 stars because of Natalia Catana, she was so patient with me and guided me through each step and gave me the information I requested super quick
5/5
Alfie was so kind and welcoming, helped us so much trough the viewing and renting process. One of the best agencies I’ve been in contact with! Thank you
Dear Rob, Thank you for your kind comments regarding Alfie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Huge Thank You to the Frank Harris Team
The whole Frank Harris Team were wonderful. It was a big move for me and my family. Tina, Lorenzo and Jamie did a great job guiding me through the process, offering both sensible and sensitive advice and getting me to the finishing line. There were several hurdles along the way and few false starts. Nevertheless, both sale and purchase of one Barbican property to another were handled with consistent and unfailing professionalism and expertise. Their combined knowledge of the Barbican is without rival.
5/5
Absolutely brilliant advice and…
Absolutely brilliant advice and efficient service. Charlotte was very professional and helped me with all my many questions. Cannot recommend her and the agency enough, especially for a first time renter.
Dear Caroline, Thank you for your kind comments regarding Charlotte and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Had a brief interaction with Dilan Das - very professional, quick with documents, and clear in communication. My flatmate dealt with him more directly and also had a very smooth experience :)
Dear Chalisa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
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