Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHad a great experience with Nicole Pretorius at Frank Harris. I went through them to rent a flat in London and it was a far easier and more enjoyable process than I had imagined. The service was exemplary and I was guided through the proceedings very efficiently with ample communication throughout. I would highly recommend their services!PositiveResponsiveness, Quality, Professionalism
Andy · 11 November 2021
Agent replied · 10 November 2024
Dear Andy, what a lovely review you have given regarding our Southbank & Waterloo office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotMoving to London
We moved from Germany to London and had no idea about the housing market in the UK. Charlotte helped us find our dream flat and navigated us through the tenancy process. Charlotte and Frank Harris are highly competent and trustworthy. Thank you!
Robson · 22 August 2023
Agent replied · 23 October 2024
Dear Robson, We really appreciate you taking the time to leave such lovely comments about Katy They will be so pleased to read your 5 star review. Please do not hesitate to contact us in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotBuying a Barbican flat:
Buying a Barbican flat:Buying a Barbican studio flat from Frank Harris & Co has been a very positive experience thanks to Lorenzo Ronconi. He has extensive knowledge of and enthusiasm for all things Barbican and is very professional, helpful and efficient.Highly recommended.
Sarah · 10 December 2021
★★★★★ 5/5
TrustpilotSuperb property outcome
We have just moved into a great Barbican flat. It wouldn't have happened without the patience, diplomacy and tenacity of Magnus. He worked hard to make our move possible; a brilliant outcome! Thank you Magnus.
Paul · 27 October 2022
★★★★★ 5/5
GoogleI have been a client of Frank Harris for decades and have become accustomed to the excellent and no fuss service.
This time, Gurpreet Bhakar of the Property Management team has been outstanding in his dealings with the outgoing tenants and managed all the issues efficiently and seemingly effortlessly - and with a good sense of appropriate humour added.
First class!
Zdenek Gregor
Zdenek · 11 November 2020
Agent replied · 10 November 2024
Dear Zdenek, Thank you so much for the fantastic feedback, the team at South Bank & Waterloo are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotFlat hunting
I have been looking for a property for my boss to buy and have had a couple of viewings handled by this agent. Although all the staff were very helpful, Lorenzo was particularly good with his follow-up calls. Sometimes agents can be pushy. Not so Frank Harris.
Paul · 6 November 2020
★★★★★ 5/5
GoogleI’ve had a great experience with Zak. He has been very professional and has helped me and my flatmates through every step of the process
Niyanta · 16 September 2025
★★★★★ 5/5
GoogleAdeel handled all of our enquiries professionally and communicated well. He guided us through the process in a smooth and efficient manor, highly recommend
Roshaan · 12 August 2024
Agent replied · 10 November 2024
Dear Roshaan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotHighly recommended
Lorenzo was so fantastic. Charming, personable and nothing too much trouble. He really listened to my needs, as someone buying on my own for the first time I really appreciated this, and he provided great follow-up too. Six stars out of five! Thank you.
Customer · 25 June 2021
★★★★★ 1/5
GoogleI have been badly disappointed by these estate agents and cannot recommend them from my experience. Despite them having "checked" the flat and inventory before my move in, I was given a flat with a broken toilet seat and broken lights. I have repeatedly asked for additional information, such as where to dispose of my rubbish and have not received an answer.
Lorenzo · 11 November 2020
Agent replied · 10 November 2024
Dear Lorenzo, Our service levels are very important to us and I am sorry to read that your move in did not go as well as expected. I have asked Tony George the Manager to look into this further and ensure that any queries that you may have are responded to as soon as possible. Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI had a very good experience at Frank Harris South Bank with Nicole Pretorius, who helped us find a good new flat in record time and played an important role in negotiating with the landlord so that we could secure the flat. She is responsive to our calls and highly effective in her work while being friendly and pleasant to engage with.PositiveResponsiveness
H · 11 November 2020
Agent replied · 10 November 2024
Dear Hong Chong Wen, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleGreat and highly professional service from Zak in helping us secure our 3 bedroom flat in London. Very friendly and lovely to work with
Layla · 17 September 2025
★★★★★ 5/5
TrustpilotExcellent service from Tina and her team
Tina and her team looked after us excellently in the pandemic market. They kept in regular touch throughout the selling process. Tina’s lateral thinking was wonderful at various tricky moments. We are very grateful to have been in their calm and experienced hands.
Jack · 3 June 2021
★★★★★ 5/5
GoogleI had a viewing with Johann. He was very professional, friendly, and Nice. Thank you
Nidhi · 4 December 2024
Agent replied · 11 December 2024
Dear Nidhi, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah
★★★★★ 5/5
GoogleIt’s such a right decision to let my property though this agent, especially with the help from Nicole and Mark. They are professional and responsible, managed to find me the right tenants in time. Highly recommend!
Lin · 11 November 2023
Agent replied · 10 November 2024
Dear Lin, Thank you for your kind comments regarding the Emily team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleVery helpful to a first time buyer! I've been speaking to Evie over the phone and have gained a lot of useful advice and property search help.
Harrison · 14 May 2024
Agent replied · 10 November 2024
Dear Harrison, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a review regarding your experience with Evie so far. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleGot shown around a property in Waterloo by Alfie, was extremely friendly and helpful demonstrating genuine interest in getting us a property that best suited our needs, couldn’t fault his approach and manner.
Petrus · 9 January 2024
Agent replied · 8 January 2025
Dear Petrus, Thank you for your kind comments regarding the Southbank team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotIt was very nice to meet with the agent…
It was very nice to meet with the agent Mitchell Max, he showed me couple of properties and provided with the all information I needed. Would be very happy to come back to work with him again. Natalia Boguslavscaia
Natalia · 12 August 2023
Agent replied · 23 October 2024
Dear Natalia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleAdeel gave a comprehensive viewing of a property, very knowledgable about the flat and the area and great people skills when dealing with current and prospective tenants alike
Will · 14 April 2024
Agent replied · 10 November 2024
Dear Will, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleI've been looking at apartments with my partner recently. We had a brilliant experience with Alfie; he was super professional and also showed great patience. The response time from the team was also very quick!
Anish · 11 November 2023
Agent replied · 10 November 2024
Dear Anish, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI was a tenant moving out of a place that Frank Harris was doing viewings for and even on the way out they were really nice! Nick gave us lots of tips on what to do/how to end our tenancy properly as well as giving the incoming viewings a good tour with advice on everything.
Conor · 11 November 2021
Agent replied · 10 November 2024
Dear Conor, Thank you for sharing your kind words about Nick. Your comments are much appreciated by the Southbank team. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleUnlike many other agents, they do actually listen to your criteria. Adeel managed to find a good fit and arranged a viewing during the same day
Jon · 14 May 2024
Agent replied · 10 November 2024
Dear Jon, Thank you for your kind comments regarding Adeel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleZak and Adeel have been extremely helpful. They showed me around a nice flat and were able to answer all my questions and always very polite.
Omar · 14 May 2024
Agent replied · 10 November 2024
Dear Omar, Thank you for taking the time to rate your service with our Southbank & Waterloo office. Kind regards, Leslie, Customer Relations Team
★★★★★ 5/5
GoogleFinding a flat in London as a foreign student is certainly not easy, but Nick helped make it as painless as possible. He and the Frank Harris team have been very helpful, attentive, and kind along the way and I really have appreciated their support.
Sophia · 24 January 2023
Agent replied · 23 January 2025
Dear Sophia, Thank you for taking the time to leave a wonderful 5 star Google review. Nick will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
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