Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWorking with them was a pleasure
Very vocal and helpful staff! They got me a couple of good options per week during August, which is the hottest season in the rental market. Charlotte, the manager I worked with, was super nice and come up with very good apartments both in terms of price and location. The agents who do the viewings are never late, happy to discuss all the details of the property and answer any questions.
Sonia · 9 August 2023
Agent replied · 23 October 2024
Dear Sonia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMy recent flat hunt with Frank Harris could not have gone better. Nicole was both very kind and professional and offered such great help with every step of the process, from finding a flat to moving in. Thank you!
Marcos · 11 November 2021
Agent replied · 10 November 2024
Dear Marcos. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleOn August 22nd 2018 we moved in to the second flat we have rented through Frank Harris & Co. On both occasions the team have been friendly and helpful and made it a smooth and easy process. In particular with the recent tenancy, our agent Julius Blake has been fantastic at keeping us up to date through the process. Julius made sure that the property was brought to a good standard before we moved in and all of our requests were dealt with exactly on time and to schedule. Great experience!
Samuel · 10 January 2019
★★★★★ 4/5
GoogleWorked with Sofia & Emma at Frank Harris in the sale. This was a challenging and complex transaction. Sofia worked without complaint to see it through successfully, regardless of all the pressure I put on her. ThanksPositiveResponsiveness
Dayantha · 9 January 2022
Agent replied · 8 January 2025
Dear Dayantha. Thank you for sharing your kind words about Sofia and Emma. Your comments are much appreciated by the Southbank & Waterloo team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFrom the first phone call, to signing contracts, Nick O’Niell was friendly, professional and helped us out with securing a beautiful flat. They are a great team at Frank Harris and go above and beyond. Highly recommended agents.PositiveProfessionalism
Joseph · 11 November 2021
Agent replied · 10 November 2024
Dear Joseph, What a lovely review you have given regarding our Southbank & Waterloo office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleWe had a great experience with Freddie. He was very helpful throughout, made the process smooth and efficient, and answered all our questions. Thank you!
Beltran · 11 May 2026
★★★★★ 5/5
TrustpilotRonnie was diligent and communicative
Ronnie was diligent and communicative throughout the process and would highly recommend him to any future tenants looking to rent somewhere.
Samuel · 1 August 2023
Agent replied · 23 October 2024
Dear Samuel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleCatherine was extremely responsive over email and always followed up with a call. When we met her to view the properties she was professional and friendly, providing helpful information and input. We would highly recommend Catherine.PositiveResponsiveness, Professionalism
Shelley · 11 November 2021
Agent replied · 10 November 2024
Dear Shelley, Thank you for sharing your kind words about Catherine. Your comments are much appreciated by the Southbank & Waterloo team. Kind regards Marilyn Plews, Customer Relations Team
★★★★★ 5/5
TrustpilotCharlotte was very attentive and…
Charlotte was very attentive and helpful along my rental journey. Would definitely recommend!
Jake · 7 February 2024
Agent replied · 23 October 2024
Dear Jake, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleNicole was really lovely and happy to help. She was also quick to respond to the many questions I had about the renting process. Really appreciate the service that I got from the agency in the lead up to moving.PositiveResponsiveness, Professionalism
Arinola · 9 January 2021
Agent replied · 8 January 2025
Dear Arinola, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Marilyn Plews Customer Relations Team
★★★★★ 5/5
GoogleI am extremely pleased to be assisted by Catherine Gaston from Frank Harris. She has been very friendly and helpful throughout the whole process. She showed me different types of flats, highlighting the strengths and weaknesses of each in accordance to my needs. In addition, she kept assisting after my offer has been accepted, making sure that the contract exchange and completion occur timely and efficiently. I couldn't have asked for a better estate agent, highly recommended!
Alberto · 11 November 2022
Agent replied · 10 November 2024
Dear Alberto, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleAdeel and Evie was a great , very polite and helpful with the viewing
Konstantinos · 9 January 2024
Agent replied · 8 January 2025
Dear Konstantinos, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotWe recently instructed Jamie Charlton…
We recently instructed Jamie Charlton in connection with the sale of our Barbican flat. Jamie was super efficient, very responsive and enthusiastic and helpful.We initially considered another estate agent, the one that we had used in relation to the purchasing and letting of the flat, and we do not regret that we changed horses.We highly recommend Jamie and Frank Harris & Co - real Barbican experts and good people.
NK · 27 September 2021
★★★★★ 5/5
GoogleJoe conducted himself with utmost professionalism and was able to answer all my queries thoroughly. Can’t recommend this agency enough!
Ines · 11 June 2026
★★★★★ 1/5
TrustpilotUnprofessional service - they ask for your card details upfront
Very friendly and helpful staff, but a key warning to customers that I think they need to correct - if you are leasing an apartment, they ask for all your card details up front to make a holding deposit before you can make an offer - I think this is very unprofessional and also unsafe. All other real estate agents I've been in contact with in the past when renting a flat give you their account so you can directly transfer money to their account, the usual way. Posting this so people are aware and don't accidentally disclose their card details.
JWY · 18 June 2022
Agent replied · 23 October 2024
Thank you for your feedback, we are sorry to hear what you have experienced. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@frankharris.co.uk.I can look into this further for you. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleCouldn’t be happier with my experience at Frank Harris. Nicole was absolutely wonderful to work with - she was friendly, attentive and extremely helpful from start to finish, and made the entire experience stress-free. Highly recommend!
Haddie · 11 November 2021
Agent replied · 10 November 2024
Dear Haddie. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. We look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleZak was very helpful!
Helen · 5 September 2025
★★★★★ 5/5
GoogleAdeel from Frank Harris & Co. Southbank & Waterloo contacted us for a flat viewing near the Waterloo area, he was super cool and professional with arranging the viewing in a short space of time.
Although the flat was not what we wanted in the end, Adeel's professional services throughout the viewing experience gave us a good impression of the company.
Thank you.
Rita · 11 November 2023
Agent replied · 10 November 2024
Dear Lizzy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotMitchell was great
Mitchell was great! Extremely pleasant and helpful - understand your needs and always on the ball. Would recommend!
MJ · 23 August 2023
Agent replied · 23 October 2024
Dear MJ, Thank you for taking the time to leave a wonderful 5 star Google review. Mitchell will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThey Get The Job Done On Time- Happy Landlord!
I must say, I have given my business to this Estate Agency for the last 13yrs and they have never seemed to amaze me. I have never had a void period in finding professionals to rent my one-bedroom property in SE1. Their agent is so efficient and effective in finding reputable tenants an securing long term contracts quickly. I enjoyed the follow-up communications and customer service with the team. Ryan the Letting Agent Manager knows how to make you feel special as a Landlord with a complimentary wine case on completion. Keep up the excellent work guys and it's great doing business with you.
Portia · 18 March 2022
Agent replied · 23 October 2024
Dear Portia, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
TrustpilotRyan Morgan is a terrible
Ryan Morgan is a terrible, unethical, horrible man who has no integrity. Will not be working with your team till he is no longer a part of it.
Sam · 9 September 2022
Agent replied · 23 October 2024
Dear Sam, I am sorry your experience with Ryan was not as we would have expected. I have forwarded your comments to our Area Director, and someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFreddie Papworth supported us greatly during the entire application process. His guidance and swift responses allowed for a smooth and successful application without any issues.
Gonzalo · 11 April 2026
★★★★★ 1/5
GoogleAt the beginning, the agency was very responsive when it came to signing the rental contract. Before the contract was completed, they even asked us to leave a Google review. …
Patrick · 16 February 2026
★★★★★ 5/5
GoogleHad a viewing with Joe, very professional and knowledge of the property and the local area
Maz · 11 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
