Trusted Agent profile · Lambeth
★★★★★
391 reviews across 2 platforms
506-508 Brixton Road, London, SW9 8EN, Lambeth, SW9 8EN
Foxtons's office in Lambeth, at 506-508 Brixton Road, is rated 4.0 out of 5 across 391 reviews on two platforms, including 266 Google reviews rated 4.5.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
1/5
TrustpilotFailed to repay deposit
Two months after the end of a short let Foxtons still hadn't returned the deposit and failed to answer all correspondence. No issues or deductions have been suggested; they simply don't respond and I had to raise a dispute under the deposit protection scheme.
5/5
GoogleHad a wonderful experience dealing with letting agent Daniella. She understood my flat requirements and the budget and suggested me a lovely 1 bed. The process of offer to contract signing was smooth and Daniella helped throughout. Thanks Daniella for your kind help and support.
5/5
GoogleManon was excellent to deal with and sorted me out quickly and with ease
5/5
GoogleI sold my flat through Foxtons this year and was really impressed with the service from Kate and Andrea. Not only were they friendly and supportive through difficuly circumstances, I'm confident that I acheived a better price through them than I would have using a competitive agent.
Thank you Will Frostick for your review. Sophie, Foxtons Brixton Estate Agents Get it done with London’s number 1!
1/5
GoogleTerrible estate agent. We rented a semi furnished 3 bed flat and when we moved in a bed was missing (meaning we were paying £2210 for a flat only 2 people could live in for at least 5 days), as well as numerous other things wrong. The roof had to be fixed because it leaked when it rained, it had to be repainted because the previous tenants had badly scuffed up the walls. I could go on. But what made the whole experience so awful is how much foxtons dragged their feet at every turn. They're so keen to get you in the property, then couldn't care less about you once you're in there. At every stage, they were at best unprofessional, at worst incompetent. If you miss a payment because they changed the reference number without telling you so it bounces (even though you have the money) you'll get a threatening email within the hour. If you ask for the window that doesn't close properly in your bedroom to be fixed, they won't get round to it in 2 years. Even when moving out, the agents coming to the door showing people round didn't have keys, didn't know which flat was ours in the building. They told the people who do the final check that I hadn't returned the keys (which I had done 2 days previous), and told the 3rd party renting agnecy (rent4sure) that I'd moved out a year before I actually did. This massively slowed the whole process of moving out and even jeapordised me being able to move into my new flat because my references sounded wrong. All in all the sheer lack of any competence of every person we were forced to deal with was excruciating. Do not use them if you can avoid it. They don't even pretend to care about youNegativeQuality, Professionalism, Value
We are really sorry to hear about this experience, it is absolutely not the experience we would want any of our tenants to have with us. We take feedback on our service very seriously and we’ll certainly make sure these comments are escalated where needed. We hope you may consider using us again in the future.
1/5
GoogleUnfortunately couldn’t give 0 stars, Unprofessional at all, avoid them! I’ve been 2 years in tenancy with that estate, never missing one payment even during the Covid-19 as was in furlough. Left me and flat mates without oven for almost 5 months, every email sent it they just ignored until my last day in. Afterwards they just ask moneys for some damage in the house and deep cleaning. Perfect right about the professional cleaning as may be not clean in professional, but what about be charged £40 for a windows handle?! Also nobody apologies too or make any discount due the oven issue. Great job Foxton, doesn’t matter which branch but I’ll never choose and advise again.NegativeProfessionalism
Hi Antonio, thank you for taking the time to review us. We aim to deliver a high level of service which delivers the best outcomes for our customers and we’re very sorry to hear our service fell short for you with regards to the oven. We have passed this feedback onto the relevant department in order to improve our service. Unfortunately with the deductions, they come from the landlord and not from Foxtons. One of our senior property managers is going to reach out to you to discuss this.
1/5
TrustpilotLandlord, letting through Foxtons.
I let a flat in Fulham through Foxtons. This is what they have charged me over the past four months
5/5
GoogleDaniela Silva worked with myself and three colleagues to find a place in Brixton. Daniela was above and beyond the call of duty and was extremely accommodating in making the rental process of a new property extremely quick and easy. Would 100% recommend her.
5/5
GoogleWorked with Shahad for a last minute flat change, she was extremely responsive in helping me find a place that fit my needs! Thanks!
5/5
GoogleOne of the most pleasurable estate agents I’ve ever had dealing with, especially with one of the agents Jon Wallis in Brixton. He was nothing but amazing, great communication, did his best to help us out, and was a pleasure to work with, particularly when sorting out tenancy agreements and anything afterwards. He really looked after us, and put an absolute shift in getting us our latest tenancy. Thankyou Foxtons and Jon!
1/5
GooglePossibly the most incompetent estate agent office in the world. Took them eleven months to change a name on a tenancy contract resulting in our tenancy almost lapsing when we wanted to renew. When they finally sorted it out about a week …
5/5
GoogleOutstanding experience working with Andréa at Foxtons! We were struggling with selling our property with another real estate agency. When we transferred our case to Andréa at Foxtons, she turned it around quickly, remained engaged in every step of the process and all up was a genuine pleasure to work with the whole way through. Thanks Andréa!
Hi Antoine Verjat, Thank you for your detailed review! Sophie, Get it done with London’s number 1!
5/5
GoogleVery happy with this office. We have just exchanged in a pandemic and Roberto was a big part of that. He managed some tricky situations with great assurance and was calm, professional, communicative and very personable throughout the whole process. Foxtons are expensive commission wise but I feel for sure that in our case Roberto was well worth that extra percent.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleShahad was a great help - very responsive and very accommodating of what we were looking for. Would 100% recommend and use again
5/5
GoogleHad a good experience house hunting with Foxtons. Our estate agent Fortune was really helpful and attentive to our needs, and went out of his way to ensure we saw a variety of places, and gave good advice.
Hi Mark thanks for the review. Pleased to hear that Fortune provided you with a great service. Please get in touch should you need anything further.
5/5
GoogleMelisa is fantastic! She is an incredibly kind, and truly an exceptional real estate agent. Her expertise and personalised guidance really stood out. I wholeheartedly recommend Melisa to anyone seeking a top-tier real estate professional; she surpassed all of my expectations.
5/5
Google5 Stars specifically for Melisa! She has definitely positively changed my perception to Foxtons agency! She is extremely patient and cares immensely to the needs of her clients. I highly recommend Melisa for anyone searching for a property.
5/5
GoogleNice people, friendly and offered me beverages every time am there. My agent Jonna Sutherland was very proactive and ask what I like or doesn’t to narrow down the search. Happy with her!
We are pleased that you have had such a positive experience with Jonna, thanks for the review!
5/5
GoogleSuper helpful, would recommend Kate from Brixton foxtons.
Thank you luke w for your review. We are glad to hear you had a good and helpful experience! Foxtons team, Get it done with London’s number 1!
5/5
GoogleI popped in to your Brixton office to get some information. I spoke with a young lady called Kate. Delightful, she was polite, personable, informative and clearly knew what she was doing. The information was given clearly and some of the finer points clarified. I will definitely return to Foxtons, and Kate, once my situation changes.
Thank you Moira Dunn for your review. We will be here! Foxtons team, Get it done with London’s number 1!
5/5
GoogleExtremely quick and easy process. Shahad was extremely helpful, always available and helped massively in the search for a property
5/5
GoogleMy Foxtons Agent Shahad constntly kept me updated with new listings, helped me figured out the kind of of place I was looking for, and was friendly, kind and knowledgable on viewings. All in all she made the stressful taks of finding a place a positive experience and I would hope to have her as an Agent in future if I was ever in need of Foxtons' sevices
5/5
GoogleFoxtons have been wonderful! My mother and I were looking for an apartment for me during my time in University and Shahad has provided exceptional service and has gone above and beyond to meet our strict criteria! Although we didn't manage to settle on a property, we will never forget her hard work and the time she had made for us to showcase all the properties to us!
5/5
GoogleI had a fantastic experience working with Carlos from Foxtons Brixton. He went above and beyond to ensure a smooth process, making the entire property transaction seamless. I highly recommend Carlos for his expertise and outstanding service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Lambeth office has 391 reviews across two platforms: 266 on Google, 125 on Trustpilot (across the whole business).
Foxtons Brixton is rated 4.0 out of 5 across all 391 reviews, and 4.5 out of 5 on Google from 266 reviews.
Foxtons Brixton, 506-508 Brixton Road, London, SW9 8EN, Lambeth, SW9 8EN.
