Trusted Agent profile · Knightbridge
★★★★★
492 reviews across 2 platforms
285 Brompton Road, Knightbridge, SW3 2DY
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Knightbridge, at 285 Brompton Road, is rated 4.5 out of 5 across 492 reviews on two platforms, including 81 Google reviews rated 4.8.
Every review we hold for the Knightbridge office, from every platform, shown as written. First names only.
4/5
TrustpilotFriendly and easy to deal with.
Hi SP, thanks very much for your review, we are glad to hear you've found us friendly and easy to deal with, this is great to hear. Thanks for your custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotMy letting agent
My letting agent, Rahim Velji, is very professional and helpful.
Hi Aoran, thanks for sharing your lovely service feedback here for Rahim in our Colindale lettings team. We are glad to hear you feel well supported with Benham and Reeves as your letting agent! Thanks for your custom. - Ruth, B&R
5/5
TrustpilotExceptional Service
I highly appreciate all the help and support I was offered by Thomas and Nick at Benjamin and Reeves with the purchase of my flat. Thomas assisted with liaising with the seller regarding the offer so swiftly and professionally. Nick helped from the moment of viewing and right until the end. Communication with him was invaluable in keeping things smooth and on track. The process would have taken much longer without his help. Many thanks for everything
Hi Natalie, thanks very much for your five star rating re your property purchase. We are very pleased that you've had such a positive experience and everything went smoothly for you. We value your custom.- David M, B&R
5/5
TrustpilotVery prodessiona ,helpful and…
Very prodessiona ,helpful and supportive team.At all times with all the enquires during the letting process and after Highly recommend Big thank you to Kevin, Joyce and Maria who assisted with our new tenancy.RegardsAlejandro
Thanks Alejandro for your lovely feedback about the suport you've had from our Surrey Quays lettings team. We're glad you like your new London home.- David M, B&R
5/5
TrustpilotResponsive and Flexible
The team are responsive and are as flexible as possible which is great when you're a landlord overseas. I want to call out Abbas who truly is a pleasure to work with - kind, approachable and ever the professional. Thank you Abbas for making this journey a lot easier for me!
Thanks very much for your lovely feedback about our property management service. We understand the hassle it can be when you are overseas and far away from your London property investment. Abbas was very encouraged to see your kind words here. Thanks again, Emily , B&R
5/5
TrustpilotShaun and Edelyn have both been…
Shaun and Edelyn have both been fantastic. I had a great experience and would definitely recommend Benham & Reeves.
Hi Yi, thanks very much for sharing a five star rating here and for your positive feedback which Shaun and Edelyn n our Woolwich lettings team are thrilled to see shared here. - Ruth, B&R
5/5
TrustpilotEfficient Sales Team
The property sales manager and sales negotiator successfully assisted me in selling my property within a short period at a satisfactory price. They were very professional and reliable and constantly updated me on sales progress. In addition, they were responsive to my needs and coordinated well with other professionals such as my solicitor till the completion of the sale.
Hi Y, we are very pleased to hear that you've had such a positive service experience in the selling of your property and that you found the Benham and Reeves sales team professional and efficient. We appreciate your custom and you sharing a five star rating here.- Emily, B&R
5/5
TrustpilotBenham & Reeves
Good customer service... Nick has been a huge help to me whilst buying my first home recently, answered my queries promptly, patiently and made the process smooth. Thank you for making it easy from viewing to completion.
Thank you Sultan, it's great to see your highly complimentary feedback about Nick in our Colindale Sales team. We're pleased to hear you had such a great experience buying your first property with us and wish you all the best.- Emily, B&R
5/5
TrustpilotPleasure of working with D. Gong and team
We had the pleasure of working with D. Gong at Benham and Reeves for over a decade, and we can't recommend him and his team highly enough. They have consistently gone above and beyond to ensure our letting needs are met, and help the void period as short as possible. Thank you!
Hi, thanks very much for sharing a five star rating here which Di and the lettings team are very pleased to see. We are very glad you've been able to benefit from all the expertise on hand here. Thanks very much for your custom with Benham and Reeves.- Ruth, B&R
5/5
TrustpilotExcellent professional service
Benham & Reeves have been managing our properties for the past 9 years . We truly appreciate the services rendered by their letting agents in finding good tenants and their entire team for managing the properties efficiently. Dele Lawal, Ajay Choli,Maz Oliaei who have been associated with the letting and managing the properties are doing a great job. They are very prompt and efficient.
Hi Dr Giri, we are thrilled to hear we continue to meet your service expectations after 9 years, this is great feedback for all the team here. We really appreciate your trust in us and for taking the time to show appreciation here with the online community.- Ruth, B&R
5/5
Trustpilotthank You Abbas Efir
Since I’ve rented my flat I had the pleasure to be support by ABBAS EFIR. I need to thank him very much for his kindness but above all for his professionalism. He is always prompt in replying and assisting the customers. A very reliable person. Thank you Abbas!
Thank you for the five star rating of our property management service and the efficiency of your property manager, Abbas. Its great to hear you are happy and finding the service professional and reliable. Kind regards, Emily Taylor, B&R
5/5
TrustpilotRecently moved flats with the…
Recently moved flats with the assistance of Di and Joanna, was not straightforward for a number of reasons, however, service was outstanding from these two, would highly recommend Benham & Reeves. Di went above and beyond on numerous occasions, he is a great asset to the company!! Great team!!!
Hi Matt, we're thrilled to hear you are having such a great experience as a tenant with Benham and Reeves. Di and the team really appreciate your kind acknowledgement of their professional care and we will be happy to look after anyone you recommend. Thanks again for your custom, and for sharing a five star rating here.- Ruth, B&R
5/5
TrustpilotGood experience
I’m writing to express my appreciation to Yoshi Tsuji for the 4th years and the good experience I’ve had with him and his company since day one. Thank you Yoshi and Ayumi.
Hi Shirin, thank you very much for your appreciation for Yoshi and our Japan Desk team, we are thrilled to hear you have such a great experience renting a property with us. This is great to hear.- David M, B&R
1/5
TrustpilotOne star just for sending emails that I…
One star just for sending emails that I never asked for . I have been living in Spain and now I’m in Italy, never even been to the uk. Do you think you can randomly abuse people from all over with un-requested spam?! I’m fed up with companies that do so.reply to reply: I know how to unsubscribe. But if I never requested you don’t have the right to use my data for your ad in the first place. Stop lacking of respect and wanting to make us look wrong . You are wrong . Bye
Hello Peg,You have posted without your full name so we dont know who you are.If you can provide your full name and an email address, our Data Compliance Officer will check our database and tell you when you signed up to receive marketing messages. Pls send to info@benhams.com - Emily, B&R
5/5
TrustpilotFriendly and professional
Good service and very professional. Rahim and Anne are always friendly and helpful. I arrived the property in the late evening and thanks to Rahim waiting for me there.
Thank you for your kind feedback Tian which Rahim and Anne are very pleased to see, and for the five star rating. We are glad you had a good experience.- David M, B&R
5/5
TrustpilotSupportive and efficient team
We would like to thank Nick Grossi and Thomas Grossi for helping us buying our first home. They have been quick and efficient on every enquiry/ request. Thank you so much!
Thanks very much for your five star rating and wonderfully positive feedback about buying your first home with us. Tom and Nick are very pleased to hear you've found the service so helpful. - Emily, B&R
5/5
TrustpilotI am appreciate a lot to Thomas for the…
I am appreciate a lot to Thomas for the high-quality service. Even when my English was not very good, he was very patient and professional to answer all my questions, and also connects me to the rental service . I really recommandate him .
Thank you Daniela, we're really pleased to hear you had such a great service experience with Tom from our London property sales team. We appreciate your custom.best regards, Emily Taylor, B&R
4/5
TrustpilotLetting Services
Professional, responsive and accurate. Thank you
Hi LS King, thank you for your feedback here, we are very pleased to hear you are finding the lettings service is professional and meeting your needs. Thanks for your custom. - Ruth, B&R
1/5
TrustpilotReal shameless scammers
After three months we finally got the deposit back from TDS by filing a dispute against this agency..The adjudicator decided that they were charging two to three times of the deposit than they deserve. We also realised that they are arbitrarily and unlawfully charging a 'checkout fee'. This is deemed unlawful regardless what they forced us to sign. The checkout fee was refunded per the adjudicator's request. Yes.. they will bombard all your coms to pressure you into buying, paying, signing, and the worst part, by twisting the actual laws and regulations against you. Please remain calm, and seek legal help if you feel like that you have been coerced by them. Do not waste more time trying to talk sense with them. As you read their replies here on trustpilot, they never sincerely apologized for anything or admit they did anything wrong. Regarding to the conduct of the agent we are currently preparing a lawsuit. We believe in justice, and would not stop until justice is served.
Hi Charlie, this is not a factual account regarding the outcome of your deposit dispute. Your previous attempts to trash us are all recorded on Trustpilot and can be seen publicly here dated the 18th Oct 2022 where we have already responded to you.- David M, B&R
5/5
TrustpilotManaging agent
Since I’ve moved into my apartment ten years ago, I’ve had an array of different managing agents, that weren’t that efficient. However, when Denisa Markusekova became the managing agent for my property, things changed completely. She is so efficient, and is always on standby to solve any problems with the property. She puts her utmost effort into ensuring that both the tenants and landlords are looked after completely. I have always had full faith in her work. She has sorted so many problems in my flat, from plumbing issues, to furniture replacements, etc, in the most timely manner. I have never had to worry at all. She is a huge asset to Benham and Reeves - and I probably wouldn’t have stayed in this property if it weren’t for her. Sarah,Tenant at cameret court.
Thank you Sarah, it's great to see this lovely feedback about our property management service. Denisa is very encouraged by your praise for her attention and effort. Thank you too for sharing a five star rating here, we do appreciate it.- Emily, B&R
1/5
TrustpilotRented a flat with them
Rented a flat with them. It took Benham and Reeves more than 2 months to reimburse my deposit after many emails. The accounting department made a lot of mistakes and information communicated to me was erroneous (miscommunication as they would call it) which eventually cost me half a month rent. Would not trust them for any transaction
Hi Pryesh, we are sorry to hear of your disapointment and for the time it took to sort out your deposit return. If you would like to make a formal complaint, please email to info@benhams.com in case of any learning at our end. Thank you.- Ruth, B&R
5/5
GoogleI have been incredibly impressed by the service provided by Benham and Reeves and in particular with Francesca Moralis. Francesca has been wonderfully helpful throughout the lettings process and has often exceeded my expectations. I would highly recommend their services.PositiveResponsiveness, Quality, Professionalism
Hi Emma, thank you for your five star rating and for your lovely feedback here. We are very pleased to hear of your service experience exceeding your expectations which is always our mission! Kind regards, Emily Taylor, B&R
5/5
TrustpilotKayleigh Top Service
Kayleigh who has been looking after us for the last few years has been a breathe of fresh air. As a tenant, we are always able to rely on her to ensure the apartment is maintained and any issues she is very quick to help us out. This makes life a lot easier and always having someone to attend to our needs when required. Kayleigh certainly goes above and beyond and we are grateful for her looking after us.
Hi William, thank you for sharing a five star rating and for providing such highly positive feedback about your service experience from Kayleigh in our property management team. We are very pleased to hear you feel so well looked after. Thanks again!- Emily, B&R
5/5
TrustpilotI purchased my flat via B&R
I purchased my flat via B&R. Dinesh was the agent and he was very helpful at every step of the process. He was very prompt in answering all queries throughout. I would definitely recommend them.
Thanks very much for sharing a five star rating here Borjan, we're pleased to hear you had such a good experience buying a property through us and Dinesh thanks you for this kind feedback.- Emily, B&R
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