Trusted Agent profile · Knightbridge
★★★★★
496 reviews across 2 platforms
285 Brompton Road, Knightbridge, SW3 2DY
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Knightbridge, at 285 Brompton Road, is rated 4.6 out of 5 across 496 reviews on two platforms, including 81 Google reviews rated 4.8.
Every review we hold for the Knightbridge office, from every platform, shown as written. First names only.
5/5
GoogleI've had a great experience with Lisa-Jane from the lettings team. Professional, responsive, and always willing to go the extra mile to ensure everything runs smoothly. Highly recommended!
Hi Sergi, we're very happy to hear you've such a great lettings service from Lisa-Jane in our Knightsbridge team. It's great to hear you are benefiting from her expertise and you feel well supported. Thanks for your custom with Benham and Reeves. - Emily, B&R
5/5
TrustpilotLisa-Jane Stratton is fabulous and very…
Lisa-Jane Stratton is fabulous and very responsive to handle my letting matter. She also demonstrates her professionalism and informative. A very trustworthy agent !!
Hi Mr Cheung, thank you very much for lovely feedback about the lettings service you're receiving from Lisa-Jane at our Knightsbridge branch. You are definitely in safe and experienced hands so we thank you for this recognition and for your continued trust in Benham and Reeves.- Emily, B&R
5/5
TrustpilotVery supportive with pet queries
Benham & Reeves, especially Xiang, have been a great support in getting our medical assistance dog puppy approved for a pet licence. They have been friendly and very responsive throughout the whole process!
Thank you Lisa for taking the time to leave a review and for the five star rating. We're glad you have found the service friendly and responsive, this is what our team strive to provide. We hope you and pup will be very happy in your new home.- Emily, B&R
5/5
TrustpilotIncredible Service
The communication and support from Greta and Darcey was exceptional. Thank you for the incredible service. Erik
Hi Erik, thank you for your kind review here which Greta and Darcey at our Ealing branch are very pleased to see. We are very pleased to know you've had such a good lettings experience with us.Emily, B&R
5/5
TrustpilotAmazing service
I was looking for a flat to rent with very specific requirement. I found a property online, reached-out to B&R and got connected to Abbie White. She understood my requirement very well and shared exact suitable options for me. I choose an option which was coming to market soon as a result there was lack of info available at the time of enquiry. With her great communication skills she made sure that I was always up-to date with latest information. When it came to closing the deal, she kept he promise of notifying me on-time and got things done quickly.
Thank you Ishan for sharing your highly positive feedback with us and the online community, we are pleased to know you had such a great service experience using our lettings service at our Hampstead branch. It's great to know you found all the communication efficient too. - best regards, Emily T, B&R
5/5
GoogleA smooth transition into my new apartment!! On behalf of Benham & Reeves, Lisa-Jane (LJ) was absolutely amazing. She was very attentive to my concerns and responsive to needs. Most importantly, she helped me get the right apartment for me! LJ is very professional, friendly and an amazing person. I wish my past experiences were like this. Oh well.. Thank you so much for all your help LJ!
Hi Uzo, thank you very much for your very kind comments and five star rating here. Lisa-Jane is thrilled to hear that her personal touch and professional approach has been of great benefit to you in finding the right rental property. It's all part of the service at our Knightsbridge branch and we wish you well. - Emily, B&R
5/5
TrustpilotJack Tyrimos
Working with Benham and Reeves for the past few years has been an absolute pleasure! I am in direct contact with Kayleigh at Benhams, and she always goes above and beyond. She is responsive, efficient and always makes our lives very easy. Benham and Reeves are amazing!
Hi Jack, it's been a pleasure to provide service to you, thank you for taking the time to leave feedback and a five star rating here, Kayleigh is very pleased to see this and to know how happy you are. Thanks for your continued custom with Benham and Reeves.- Ruth, B&R
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finishwould highly recommend Wesley Ramsey for letting
Hi Stephen, it's great to hear you've had such a great service experience with Wesley who really appreciates seeing your feedback and five star rating here, many thanks.- Emily, B&R
1/5
TrustpilotUnprofessional
We had a disappointing experience regarding our deposit return. It took two months of constant emails to B&R to reach a settlement (over nothing special, less than 20% of the deposit was in question). During this time B&R provided no transparency over significant delays (in spite of repeated requests), and there was no explanation for days passing without any answer to our emails.Once we did reach a settlement, we did not get our money back even after 3 weeks, as apparently no paperwork was submitted regarding this. We finally received our deposit (after 3 months from check-out) with the help of the Dispute Service, which simply enacted the already-signed agreement.
Hi Gabriel, sorry to see your feedback here as I can see from our records that this was resolved without the need for dispute intervention. I can also see that we were not the letting agents for this tenancy therefore we didnt hold your deposit. Nevertheless, I will ensure this is all looked into in case there are further things we can learn from your experience.best regards, Emily Taylor, B&R
5/5
GoogleAs the manager of a block of 450 Residential Apartments in SW3, 75% of which are let, I speak on an almost daily basis to Managing Agents of Flats regarding a wide range of issues. I recently had a problem with a troublesome and noisy tenant in my building. It transpired that the flat was let and managed by the Knightsbridge branch of Benham & Reeves. I contacted them and liaised with Lisa-Jane Stratton the Branch Manager. Lisa-Jane's response to the the issue was both immediate and effective. Her concern that their tenant may have caused a nuisance to neighbouring flats was very much appreciated and something that sadly is all too rare in block management these days. I cannot recommend Benham & Reeves highly enough to anyone thinking of using their rental services.
Hi Geoff, thanks very much for taking the time to leave a review of our Knightsbridge lettings agents and for the five star rating. Really good to know we met your service expectations and we look forward to continued business with you. Kind regards, Emily Taylor, B&R
5/5
GoogleFrancesca - Lovely lady! Kind Responsive and professional. Myself and my wife were in the process of renting a flat through Benham & Reeves and Although we didn't go forwards with the property we were interested in (due to finding a property of interest elsewhere) We found that Francesca helped with all our needs and was keeping us up to date through the process. If in the future that ill move again, ill definitely have Francesca at Benham & Reeves in mind Thank You :)
Thanks Jack for your great feedback here. Kind, responsive and professional are key attributes we strive towards at Benham and Reeves. We wish you well with your current arrangements. best regards, Emily Taylor, B&R
1/5
TrustpilotNever ever rent with these people
Never ever rent with these people. The landlords they work with are untrustworthy and racist. They adjusted my tenancy agreement to state that spices couldn’t be left out once they saw my name, a condition that wasn’t on the tenancy prior to them seeing my name. They also did not meet my requirements when moving in and took a month to get upto the standard they advertised. Abel and Renata are the worst. They will try to take money off you any way they can and withold your deposit
Hi Nishat, we are very sorry to see your complaint here and would like to reassure you that the ventilation clause in your tenancy agreement applies to most rental properties that are in large apartment buildings. Regarding your deposit, you were given the check-in report when you moved in and you now have the check-out report. Therefore, you are able to see why the landlord is not willing to release your deposit as the damage - which is extensive throughout the property - goes well beyond the scope of fair wear and tear. I believe one of our senior property managers is already assigned to your claim and she will be in touch to finalise the vacation process with you.Kind regards, Emily, B&R
5/5
GoogleI have had the pleasure of renting a property through Lisa-Jane of the Benham & Reeves Knightsbridge branch for the last 3 years and can only highly recommend her for any transaction. She was honest, responsive, and very professional. She really goes the extra mile to keep all of her customers happy (on both sides of the transaction!) which is a very refreshing approach in the industry.
Thank you M, we are thrilled to hear you have had 3 years of great service from Lisa-Jane who is very encouraged by your kind words. Its great to hear you've found the service responsive and above industry-standard, this is great to hear too. Thanks again for your valued custom. - Emily, B&R
5/5
TrustpilotBrilliant Customer Service
An effective force of customer service, Denisa has been pivotal in solving any and all problems that have come to pass with our property. Truly an employee that helps their customers.
Thank you Ashraff, we're really pleased you've had such good customer service from Denisa in our property management team. That's great to hear.regards, Emily, B&R
1/5
TrustpilotAfter 18 days still waiting for repairs/mattress removal
I moved in on the 22nd of July, when I put down the offer (prior referencing/contract signing) I requested only 1 thing - for the mattress to be removed since I bought a new one myself, the reason for this, the mattress in the property is full of yellow stains, marks and hair, and at least 10 years old. Absolutely unusable/unhygienic.First night in, first shower after cleaning and unpacking for hours, the Shower fitting on the wall came off, and of course hurt me in the head. The bathroom floor completely flooded, the Shower Door Seal it's extremely old and full of limescale so the water comes out profusely.I sent several emails for these issues to be promptly dealt with, first email on the 26th of July, and sadly still waiting.The property manager Syed Hussain replied to my email saying he would contact a Contractor. Two weeks passed by and I never received any contact from Syed Hussain or a Contractor. Today I received a call from a Contractor, who only performs works Mon-Fri until 5pm.. I work in office until 5:30pm, and of course this Contractor doesn't work weekends. After that call that was it.Tomorrow it will be officially 19 calendar days since I moved in, and still with a dirty mattress on the balcony, still taking showers shower head in hand, and having to mop the bathroom floor every single day after showers.The service provided by Benham and Reeves it's appalling.
Hi Mariana, sorry to hear you have not been happy with the management service but our contractors will only attend out of office hours if there is an emergency. This is standard practice which is mentioned in the documentation we provide to all our new tenants.I believe your property manager has been working with you to get things back on track with the shower and unwanted mattress, so these matters should be resolved soon.best regards, Emily Taylor, B&R
5/5
Trustpilotthanksgiving
morning, i would like to tell thanks to Kayleigh Weston for the help and support, has been appreciate.Paolo Brandani
Hi Paolo, thank you very much for your kind comment about Kayleigh and the property management service you've had, we appreciate this feedback.- Emily, B&R
5/5
GoogleI secured a flat in Earl's Court through Benham & Reeves in January 2021. I have been very impressed with the professionalism and responsiveness of the entire team throughout the process: they were efficient and courteous in handling the negotiation and screening stage, and extremely responsive and punctual when it came to moving-in practicalities. The entire process was handled remotely due to COVID, including the viewing, and the property matched the description exactly, even exceeding expectations. The property is also managed professionally by Benham & Reeves, who have very quickly and productively handled every request thus far. This is the best agency I have worked with thus far and will certainly use them again for any future properties.PositiveResponsiveness, Quality, Professionalism
Thank you Philipp for taking the time to leave such a wonderfully positive and detailed review of our Knightsbridge lettings and management service. Our team have been working throughout the pandemic to ensure we continue provide our usual professionalism and the very best customer service. We are very happy to hear we met your high expectations. best regards, Emily Taylor, B&R
5/5
TrustpilotRaj has provided an excellent service…
Raj has provided an excellent service for my property at Beaufort Park by finding a great tenant. Moreover he has also helped me in redesigning the flat for marketing purposes. I have known for over 10 years and highly recommend his service.
Hi Mainul, we appreciate you sharing a five star rating and are very pleased to hear you've had a efficient and friendly service experience from Raj and our Colindale lettings team. Thank you for your continued custom and trust in Benham and Reeves.- Ruth, B&R
5/5
GoogleLisa-Jane was fantastic during the rent process. Always responsive and taking care of our needs and she always came back to us with the answer we were looking for.
Thank you very much for taking the time to provide a review for our Knightsbridge lettings branch and for the five stars. We do strive to give a personalised service so its great to hear we have met your expectations. We value your continued business. Kind regards, Emily Taylor, B&R
5/5
TrustpilotYou can't go wrong with Nick and Benham & Reeves
Just got the keys from Nick, one of the Sales Negotiator in Benham & Reeves. It took me roughly three months from viewing the property to moving in, Nick's professionalism and dedication is the key throughout the journey. You can't go wrong with Nick and Benham & Reeves, 5 stars.
Hi Terry, thank you very much for this lovely feedback about the service you've had from Nick in our property sales team. We are very pleased to hear the buying process was smooth and you benefited from Nick's professionalism and expertise. We also appreciate you sharing a five star rating here.- Ruth, B&R
5/5
GoogleI'm one of the current tenants in a property rented out, and managed by Benham & Reeves. The Benham & Reeves team has the ability to listen carefully to what their tenants are saying, to understand and then to respond appropriately and timely. They react quickly and decisively in an emergency, keeping a cool head and effectively solve the problems for landlords and tenants. When working to fix issues at the properties, Benham & Reeves has instructed local firms with handymen who complete tasks to a high standard. While they pay great attention to details to what's on the contract, the team willingly tries to do what is required and go the extra miles to make everyone happy. Overall, Benham & Reeves team has been very professional and I recommend other tenants to stay with properties managed by them.
Hi Mai, thank you so much for taking the time to share your experience of letting a property through our Knightsbridge lettings agents and for rating our service with five stars. It's great to hear that you are receiving good property management service and follow up. We hope you continue to enjoy your tenancy. Kind regards, Emily Taylor, B&R
5/5
TrustpilotMarketed our property very well
Marketed our property very well, which resulted in lots of leads. The property market in 2023 has been difficult and so it was all credit to our agent Dinesh to ensure that firstly he negotiated a price that was acceptable to both us and the buyer and secondly he stayed engaged throughout the process to secure the sale.
Thank you letting us know you've had such a positive experience selling your property with us which is great to hear. - Emily, B&R
1/5
GoogleUsed this letting agency for 1 year. They made multiple errors including charging the landlord for services which were never provided or were actually services at a different property. Contractors recommended by this agency have all overcharged and provided bad quality work. The gas engineer recommended by Benham & Reeves installed a brand new boiler which broke down after 5 months and was found to be wrongly installed. Would not recommend Benham & Reeves at all.
Hi TC, we haven't had any boiler installations at any of our Knightsbridge branch properties lately so please can you mail to me your property address and contact details and I will investigate this further for you. Perhaps your property relates to a different address. mail to info@benhams.com please. kind regards, Emily Taylor, B&R
5/5
TrustpilotThe service has been great working with…
The service has been great working with Benham & Reeves. In particular, Kayleigh Weston, she has ensured any queries or questions I've had over the past few months have been met to with such a high standard.I would definitely recommend them over and over again!
Hi A, thanks very much for sharing a five star rating here which Kayleigh and the property management team are very pleased to see. We appreciate you taking the time to tell us about your positive experience and are glad to be meeting your service expectations. - Ruth, B&R
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