Benham and Reeves Knightsbridge reviews in Knightbridge

★★★★★ 5/5

Trustpilot

Excellent

Excellent, efficient management of my flat sale. Jeremy was friendly and efficient from the start, visiting to provide a valuation; then promptly introducing interested buyers. He would accompany them to view the property then feed back to me with prompt updates on their level of interest, or otherwise, which made the practicalities of a potentially complicated process very easy. Jeremy was also very supportive when my own onward purchase fell through, and was able to advise me on my options to locate another purchase, without jeopardising my eventual sale. The final negotiation with my actual buyer was made very stress-free and straightforward, and the eventual move happened without a hitch.

LD · 25 October 2021

★★★★★ 5/5

Trustpilot

Fantastic and professional service

I wholeheartedly recommend Benham and Reeves (Canary Wharf). Previously a tenant of 5 years with B&R's and receiving fantastic service and an overall great experience, I chose them to let and manage my property as I moved back to Australia, and I haven't regretted that decision. The entire team is professional and provide a prompt and honest service.William is a terrific property manager, he is a dedicated professional and goes over and above to ensure communication, quotes and repairs/replacements are undertaken in a timely manner.They are miles above the competition.

Mersiha · 22 October 2021

★★★★★ 5/5

Trustpilot

Benham and Reeves are a great letting…

Benham and Reeves are a great letting agency , they are fair on both sides owner/tenant. Francesca is really helpful and very responsive. She did a great job in following up with the owner and getting the tasks completed . Kept us well informed and did a fabulous job, really like the company.

FAIZ · 2 April 2024

★★★★★ 5/5

Google

I cannot thank Francesca, Lisa-Jane and all the team for their wonderful care, kindness and professionalism. From the outset they have made the process of searching for and renting a property a pleasure. They are an excellent team and dealt promptly and courteously with any request. Lisa-Jane summed up the team's approach to clients so well when she said "we want you to be happy in your home". You really could not be in better hands. Having experienced the exact opposite with another agent I cannot tell you the difference such professionalism and care makes. A really wonderful team. Rebecca

Rebecca · 12 October 2021

★★★★★ 5/5

Google

I have rented a property with Benham & Reeves almost 4 years back. I can’t appreciate them enough. Especially the Knightsbridge Branch Manager Lisa-Jane Stratton & her team. The service since day one from viewing to moving was easy & seamless. Lisa is highly professional, friendly, helpful & efficient. My entire stay was very smooth & comfortable. Hassle & stress free! I am truly grateful for the level of service that I have received and would highly recommend everyone who is looking to rent a property- contact Lisa-Jane Stratton at Benham & Reeves.

Rashmi · 12 October 2021

★★★★★ 1/5

Trustpilot

Never ending problems and expenses

Sadly the Agency, Agents and Landlord don’t take any responsibility after having failed informing me (tenant) about the Flat’s Fixed Hot Water/Heating Provider E.O.N. and a Faulty Boiler (repaired after having to chase days, that became weeks) I’m now being told by Syed Hussain (Property Manager) I’m liable for a Bill that I had no idea about - I asked in regards to Bills and I was told Electric, Water, Council and any I would personally want as Internet, TV license - I moved in and set up Accounts with an Electric company, Thames Water and Council.After a month I received a letter from E.O.N Heat addressed to “The Flat Occupier” I thought was a mistake. I called them and I was told they have a Fix Contract with the Development for over 70 years, they supply Hot Water and Heating, and I was told I consumed Heating and Hot Water and I owed them £90. I can’t choose a supplier for this service, and it’s incredibly expensive.In my contract there’s no mention at all of this Fix Supply for Heating and Hot Water.I had to chase to have someone coming to check the boiler, since I never used heating - we are in summer - plus I knew there was something wrong the Boiler, it would generate all the time a very high temperature in the whole property and make noises.After weeks of chasing Syed Hussain someone came in and indeed found a piece was faulty and that was the problem for the consumption of Heating, also explained me how to properly use the Boiler, I asked for this since I moved in and I was told by Syed Hussain to “watch videos on YouTube”I told the property manager I’m not responsible for that Bill since the Boiler was malfunctioning and also I was never told about this Fix Supplier.He refused in several emails, and then his final response:“The Landlord is being fare, so I have to pay half of the bill”It’s absolutely insane, now I’m having to contact The Council, Shelter, a Solicitor, and leave as many reviews as possible so nobody else gets treated as I’m being treated by Benham and Reeves.

Mariana · 17 September 2021

★★★★★ 5/5

Trustpilot

The Japanese team is really wonderful

The Japanese team is really wonderful. They are professional and highly efficient. They spent only one day helping me find a suitable tenant and signed a three-year tenancy agreement.

Joy · 25 June 2026

★★★★★ 5/5

Trustpilot

Simon Sobeh along with Chris handled…

Simon Sobeh along with Chris handled the letting of my apartment and provided updates regularly Simon was professional in the handling of the letting of my apartment. Excellent service and I wish them all the best

Dr · 4 December 2024

★★★★★ 5/5

Trustpilot

Letting with a twist!

Lisa Jane went far and beyond to allow us to enter the flat the day requested - she double checked that the deposit had arrived, negotiated with the landlord on our behalf, promptly picked up the phone when we called (many times!)- we highly recommend Benhams - Super thank you!

Barbara · 11 April 2024

★★★★★ 5/5

Trustpilot

I am pleasure of working with Abbas and…

I am pleasure of working with Abbas and his team and I cannot recommend their services highly enough. Abbas has been extremely professional, attentive, and supportive in all aspects to me! It is reliable , efficient and knowledgeable agency service!

Jennifer · 30 September 2024

★★★★★ 1/5

Trustpilot

B&R don't manage your property You Have To Manage B&R

Please think twice before you hire B&R services neither fully managed or partly managed. There is no communication between any of B&R departments. There is no effective management in case anything goes wrong with your rental property.There is no timely responses it takes ages to get the work doneThere is no cost effectiveness they quote over £700 for a small bedroom carpet change.There is always something wrong you will have to check even their own monthly statement otherwise they just keep your money.There is no managers even to hear why their customer are complaining. But, they will always argue that they have keep money in reserve. So, please think twice what do you expect from a Estate Agent as a landlord.

Birol · 15 February 2021

★★★★★ 5/5

Google

I would like to share an absolute pleasure experience with Francesca Sapiano. She was my property manager and all my issues were solved as soon as possible. She also supported me during moving out from the property and always keep contact with me. It was a pleasure to live in the apartment under the management Of Francesca😇 …

Taisiya · 13 September 2025

★★★★★ 2/5

Trustpilot

My father passed aware 2015

My father passed in 2015 and for years they been holding into my father deposit refusing to return it until the 10 June 2020.The amount was originally agreed in Jan 2016 and since they refused to return those funds, arguing that I need to provide a letter from a solicitor that stated that I was the executor of my father estate, I didn't want to to that because would incur costs to myself of on average 256 pounds, No understanding why I need to do that because not even Banks requested such document from me and they had larger amounts. ( I provided ID, death certificate)there was a deduction to the total amount of the deposit which was agreed with the landlord on the amount in January 2016, which was different from the amount the landlord wanted to claim. However out the blue without my connect the landlord contacted the Benham and Reeves and requested the original amount he wanted to deduct given to him in November 2016 which Benham & Reeves honour with a strict understanding if there was a dispute this was going to be returned to me. This change was not verified with me and perjury was made to facilitate and Benham & Reeves. after January I was not pursuing this as it wasn't important in my life, I was in the final year at university and the loss of my father had already caused significant distractions and chaos to my life and mental state. However, I parked all the documents and emails to engage at future date.What I could not understand why my word was good enough to make decisions on deposit to my father deposit but to good enough for the deposit return to me. Earlier this year I send email to William with form and value agree and I was ignored. After waiting a few weeks and still no response, I began to ring the office's number and express my disappointment to several members of the company which confirmed someone would get in touch with me. On that same day, I receive the same response from William sorry we can't help without the letter from a solicitor(28/05/2020). To which challenged as previous why they are so special as a company that I need to provide them with such letter, I also notified him if he kept the same stance I would have no choice but take this matter via court it would. I was once again ignored.Well after a week also pass I rang the office again and complained once more and requested the matter to be escalated about William as I did before and Lady on the phone said she was going to pass that to the director and I would be hearing from them shortly.on that same day in the afternoon 12:25, I received an email from William stating that his superiors have agreed to refunds the balance as per attached so at that point I new document was generated with a different value. which I was confused by baring in mind William is the one that confirmed the landlord agree to my proposal of the deduction after I mentioned all the things it was breathed out of the contract, I was more than reasonable to agree to have some value to be dedicated which I was well within my right to contest to back in Jan 2016.I asked him to confirm is this was correct and he comes back with a response that I agree to this according to the landlord, Well I never agree to this! Why would I say yes take more money off me at a later date? When the mater on the value was already finalised? At the time, I also went through emails send sent him evidence that confirmed the value, and resent him the form at the time which I had signed of the original amount and challenging why this was changed? No explanation was provided just that they were following the landlord instructions.and by that point, I believe Benham & Reeves notice this review that I first published on 8th and Lady Lisa was taking over the matter and was going to get that resolved and asked me to be patient due to timeline it occurred and to amend my review as they were going above and beyond to get the matter sorted but it was not concluded at that stage.After a few backs and forth over a few days with Lisa, the original agreement was finally honoured, as I still had many questions why that occurred and no apologies of the mistake or logical explanations where provided and the matter was escalated to the Managing Director Vidhur on 10th June 2020, who finally offered an apology over the phone and admitted that mistakes occurred and offered a settlement which I agreed to after consulting with the family but its time to close the book on this As the matter been resolved and close, I have taken the decision to amended this from 1* to 2** and provided a more comprehensive description of the interactions. Although they might deserve 2.5 out 5, I can't score 0.5.

Hifen · 11 June 2020

★★★★★ 1/5

Trustpilot

Disappointing Property Management Experience with Poor Oversight

I entrusted my property to this agency for letting and management, but unfortunately, my experience was far from satisfactory. It’s worth noting that they also operate under the name Benham and Reeves. Throughout the tenancy, I was repeatedly sent invoices to pay, which was frustrating.When I regained possession of my flat, I was deeply disheartened to find it in a state of significant disrepair. The condition was far worse than the photos provided after each tenant's departure, raising concerns about the accuracy and reliability of their documentation.It became apparent that there was a lack of thorough oversight regarding tenant behaviour and property upkeep. The agency seemed more focused on generating income than ensuring proper management of the property.Overall, my experience was highly disappointing, marked by poor management practices. I would caution others to think carefully before engaging with this agency.

Tania · 9 December 2024

★★★★★ 5/5

Trustpilot

Mr Di Gong is a property specialist

He was professional, helpful, and responsive from start to finish

Panos · 21 September 2026

★★★★★ 1/5

Trustpilot

I was extremely disappointed with my…

I was extremely disappointed with my visit today. As a highly recognizable brand, I never expected to be treated so poorly. I visited the store for a simple task, cutting spare keys, and was assisted by the branch manager, William Leslie. Despite bringing all the required documentation, which two staff members had confirmed over the phone, Mr. Leslie claimed it was insufficient and needed to be presented differently. When I tried to explain, he rudely interrupted me repeatedly, refusing to listen or allow me to clarify. Shockingly, a store manager lacks basic customer service skills, cannot communicate professionally, and behaves so dismissively that his assistant had to apologize on his behalf. Could not believe that I had such a negative experience.

Natalja · 18 November 2024

★★★★★ 5/5

Google

I’ve been living in this apartment for the past 2 years and couldn’t be happier with the experience. My apartment manager, Francesca Sapiano, has been nothing short of exceptional, always approachable, quick to respond, and genuinely committed to making sure everything runs smoothly. Whether it’s maintenance requests, building updates, or just general support, things are always handled promptly and professionally.

Rishi · 7 August 2025

★★★★★ 5/5

Trustpilot

My best experience with an Agency yet to be matched!

Honestly the best experience I have had with an agent I didn’t get into the exact mechanisms of what is a company policy and what is not but for sure people here are gems who help whenever possible and genuinely advice based on what is best for you rather than try to manipulate you into one option or another because they want to increase their profits …etc.

Rashid · 16 March 2026

★★★★★ 5/5

Google

Very strong and reliable Team. Lisa, Thuraya are outstanding personnel.

Mohd · 12 September 2026

★★★★★ 5/5

Trustpilot

We were assisted by Di Gong and Zak…

We were assisted by Di Gong and Zak Taylor in letting of a flat. They were professional, efficient, easy to work with. Zak was very helpful with our documents and assisting in our signing. He was attentive and courteous. Di was absolutely exceptional - extremely knowledgeable and experienced, insightful, provided superb advice and suggestions, prompt in responding and very conscientious.

Heather · 24 March 2023

★★★★★ 5/5

Trustpilot

Thank you Yuan Luo

Fantastic service and I couldn’t thank Yuan Luo enough for her phenomenal job ranging from arranging the appointment and dealing with queries phenomenally quick and efficiently. Unfortunately I had a few issues with the solicitor and despite this she managed to constantly get updates and keep all parties informed along the way. I would recommend their services to anyone out there.

Harjun · 23 December 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service! In early January I spotted an apartment for rent, it was exactly what I was looking for in terms of location, price, and everything else.

David · 30 April 2026

★★★★★ 5/5

Trustpilot

Buying property…

I was dealt by Mr Thomas Grossi.he was always very helpful and willing to assist and giviing up todate information without unnecessary delay.

Abida · 12 June 2026

★★★★★ 1/5

Trustpilot

Property Management not the best in the industry

I have loved dealing with Benham and Reeves especially their leasing team led by Wesley alongside Roland. They are customer-centric, polite and respond with a sense of urgency.My experience has been totally the opposite with their property management team - not only is my assigned property manager slow to respond and abrasive in terms of language, he has this misguided belief that he makes decisions on what needs to be looked at by an electrician (or other experts) and not.I gave a very thorough response with photos to add to my check in report along with an email to summarise next steps - he sent a note on the 15th of Oct saying he will review it. After a few more nudges, he then tells me we will just consider those upon end of tenancy which is not the right process - and could lead to issues later.I have dealt with M&P for 3 yrs and the quality as well as demeanour of their agents has been the exact opposite of my experience with Christopher N.I wish the property team had the same customer centric approach as the lettings team but it has not been the experience I have had so far.

Jennifer · 29 October 2024